Dear Guest, thank you for staying with us.The alley in front of the hotel is denominated the Teilor Alley, which is very famous, and attracts many tourists when the linden trees are blooming and the smell is special. Room service is not available in our location. If this was in our offer, in the room you would have had a list of available products and their rates, which are normally higher than those at the bar. The fact that the system did not show you the reservation was because it was a last minute reservation and it took a while until it was introduced into the system but not an hour. Thank you and we are still waiting for you. Guest Experience Team.