1/5 Terrible
Verified traveller
Travelled with partner
1 Jun 2021
Disliked: Cleanliness, amenities, property conditions & facilities
Where should I start with this review?! Check-in was pretty smooth, opened the door to our room however to what can only be described as a plume of Marlborough Light smoke! The room stunk of smoking, the toilet seat was snapped in half and the room was filthy. Surely all of these things would have been picked up by the cleaners before being signed-off? So we went straight back to reception to request a new room. Explained the situation, was given a new room which also stunk. However we just put up with it. The hotel is dated and has not been refurbished to the ibis standard for many years by the looks of it and everything is falling apart. The room itself was dirty, had women’s hair in the bed, the shampoo / shower gel was empty (no big deal as brought our own but obviously would have been checked by the cleaner to sign-off the room), you may as well not have pillows as they are flat as pancakes and have resulted in my neck being in agony for three days, the so-called air-conditioning does not work and the room was about 90 degrees!!! The TV remote did not work, a change of batteries would solve this…but not without a screwdriver to get the thing open! So no TV for the weekend. The light fixtures had clumps of dust and hair attached to them. The iron provided in the ironing room leaks like a waterfall. The other guests at the hotel can only be described as undesirable, party-goers, shouting/singing, smoking weed, loud music, in and out of their rooms slamming doors nonstop.
Stayed 2 nights in May 2021