Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Stephanie was very unprofessional. She has no compassion or customer service skills and actually was rude in the way she spoke to guests in an unusual scenario of a mega storm. There was a blizzard and all HWYs closed 180 winds and white out blizzard. We have a dog and a pregnant wife and I called to see what can be done in terms of staying an extra day or in another suite she replied that it is not her job to help with anything, " You should know how checkouts work - get out outside whatever". Even though she is in guest services and said to get out at check time and that it's not her problem, "wait it out outside in the blizzard or book and stay 2-night minimum with her or find another hotel". "I am giving you an option". The HWY in/out was closed where is this confirmed guest coming from? didn't try to call them etc. Didn't try to find out if could stay 1 night in another suite. We already stayed beyond the minimum stay. She didn't do anything and was rude. Made my pregnant wife cry. We rushed to pack and our car got stuck three times getting out of the back road that wasn't plowed from many feet of snow from the blizzard. Will never book with this company again. At least speak nicely to your guests! This was a storm that hadn't been seen in 20 years, I told her HWYs are closed I have a dog with me and a pregnant wife and she lashed out. Terrible experience on top of not being able to go anywhere or be able to enjoy the mountain as it was closed. Before the trip, I shared this booking site with many friends as I thought it was a good find and now I am sharing this experience with them. Will never book with this company again and continue to share this feedback online with everyone/everywhere I can in regards to these properties that Escapia manages.