Malvern Holidays from £1,042

Staff was friendly and helpful hotel was clean and stay was great. Only complaint was breakfast ended at9am would be nice if it stayed open until 10am

Very clean property, everything was as described. We enjoyed the area, with many historic sites within walking distance.

The property was amazing, amenities were wonderful although our stay was short so we didn’t get to utilize all of them. Only issue we had was with some of the door hardware, but we didn’t notice it until right before we left and we brought it to their attention and they were having someone look at it right after we left. All in all, I’d definitely go back!

Location was good but the pool closed at 8pm. It was 110 degrees and we couldn’t use the pool. We had four people in our room and never had enough towels; 2or 3 depending on the day. Housekeeping left trash sitting on counter and never finished. Alan was wonderful when we dropped our bags off the first day!

We had a very good stay at the Sofitel Philadelphia. The location is excellent, and the rooms are spacious, clean, and comfortable. The bed was incredibly comfortable, the bathroom was large.While the hotel feels a little dated, it’s very well maintained. We also appreciated the hotel’s eco-friendly approach and the daily hotel credit, which was a great perk to use at the bar. The only area that could be improved is housekeeping. One day, our room wasn’t cleaned until after we returned in the evening, and only after we called the front desk a few times. On other days, housekeeping would arrive very early, around 8–9 a.m., and if you weren’t ready then, they often didn’t return later, which was a bit inconvenient. We also had an issue with our bathroom sink overflowing. The team immediately offered to move us to another room, which was a thoughtful gesture. We really appreciated how professionally they handled it. A special mention to Ada at the front desk, who was exceptionally warm and helpful. One thing that really stood out was that the front desk staff remembered guests by name, which is a hallmark of great hospitality and made us feel genuinely welcomed. Overall, it was a wonderful stay, and we would happily stay here again.