Lodges in Malvern Hills District

"Very professional staff and good customer service "

"Attended a conference at the ICC for 3 days. Easy to walk,about 6 minutes. Tram passes in front of the hotel, and parking is accessible at the back of the hotel so must drive around to that street to park. Very good selection of hot and cold breakfast. Quiet clean rooms. Reception is on the 3 rd floor accessible by a lift."

"Good sized room with immaculate, bright bathroom and 2 very comfortable double beds. Shower was high pressure and nice and hot."

"The check in was great, no problems at all, very helpful staff, it all went wrong when we came back after our night out, the TV didn’t work, spoke to the staff member at reception, all she said was there was not maintenance at that time, on returning to my room I noticed that there was no air conditioning, the hotel had put 2 electric fans in the room. Now this room was on the 24th floor and had no widows that can be opened, so you have all the heat from the other floors coming up to the 24th floor and the put 2 fans in the room to move warm air around an already very warm room, in the morning the staff where very dismissive of the fact the A/C was not working, “yes we know it’s not working but we have put some fans in the room”. So the don’t have any maintenance on site in the evening and they are not concerned about the air conditioning not working, the trip was very close the being saved by the breakfast, but no even though the breakfast was very good the bad points still marked the trip as a bad one, I will not stay in this hotel again"

"Lovely new hotel with well thought out, modern, spacious rooms."

"Lovely large clean rooms. Very comfortable beds. Quiet as well. Staff friendly and helpful. Large gym space but equipment needs updating."

"The hotel is in good location easily accessible to the local train station and buses and close to one of the biggest shopping centre In Birmingham. Staff's are very friendly and helpful. One thing I don't like the hotel name at first I wasn't sure to book or not to book. The hotel is environmentally friendly."

"pool / spa great"

"Beds were very uncomfortable and the hotel was very noisy"