Dear Justin,Thank you for your review.We are sorry that the quiet atmosphere you had hoped to find was affected by the behavior of certain guests. We try to make sure that the hotel atmosphere is respectful to all our guests. Thank you for informing us immediately so we could intervene promptly, therefore minimizing the disruption to your holiday.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We hope to welcome you again in the future. Best regards,Jaime Cañellas Maura, General Manager

Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed your stay in Room 101 with its fabulous views over the Mediterranean Sea and across the bay to Palma. Our staff truly appreciates your kind words about their friendliness and respectfulness. It's great to know that you found our breakfast and facilities superb, and that the massage you received was the best you've ever had. We're also glad that the birthday cake we left in your room added a special touch to your celebration.The entire team look forward to welcoming you back for a future visit.Kind regards,Jaime Cañellas Maura, General Manager

Dear Mitchell, Thank you very much for your kind feedback.We are glad you had a pleasant stay and that you found us to be of good value. It is great to know that our location was ideal for you.Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.We look forward to welcoming you back for another memorable experience.Best wishes,Jaime Cañellas Maura, General Manager

Dear Peter, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We are grateful for your approval of the decor that is aimed at guaranteeing a memorable stay in our hotel.We look forward to welcoming you back for another memorable experience.Best wishes,Jaime Cañellas Maura, General Manager

Dear guest, Thank you for taking the time to share your feedback. We would like to apologize for any inconvenience you experienced. Please rest assured that we have taken good note of your concern and will work on a solution. Nevertheless, we are very glad that you appreciated our location and our team's excellent service. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Jaime Cañellas Maura, General Manager

Dear Stephen, Thanks for posting such a positive review of your time at our hotel. Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves. It would be an absolute pleasure to welcome you again in the future. Best regards, Jaime Cañellas Maura, General Manager

Dear Robin, Thanks for this review about your recent stay. Please receive our most sincere apologies for not fulfilling your expectations regarding our cuisine. We have reviewed your comments with the departments concerned and we are sure they will help us to improve our offer. We work very hard to exceed our guests' expectations and your review encourages us to continue with our efforts to provide you with a more satisfactory experience if you decide to return for another visit. Nonetheless, we are grateful for your appreciation of the high standards we try to maintain and it's a pleasure to know that we were able to help you start your day off right with our tasty breakfast buffet. We are happy to know you found our hotel to be in a convenient location during your visit to Calviá . We are very pleased to know that you liked the room we accommodated you in and that you found it to be clean and comfortable at all times. We look forward to welcoming you back in the future. Best wishes, Jaime Cañellas Maura, General Manager

Dear Richard, Thank you for such a positive review. We are delighted to know that you had a pleasant stay. Thank you for your appreciation of our convenient location. We would be delighted to welcome you back on another occasion. Kind regards, Jaime Cañellas Maura, General Manager

Dear Albert, Thank you for reviewing your stay with us. We regret to read that our unique interior design was not to your taste however, we are happy to know you appreciated our installations. Moreover, we are sorry if the temperature of your room was not ideal for you. As you highlighted, we always have fans available to ensure the optimum comfort of our guests. It is rewarding to know you appreciated the options on offer as we believe B-LikEat breakfasts represent healthy eating habits that have become a better way to live and strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products during their stay with us. We are also glad you enjoyed our attractive pool area and attractive views. We are thrilled that you felt welcomed and supported from the moment you arrived and will not hesitate to share your compliments with the entire reception team as we know it will act as encouragement to keep going the extra mile. The entire team hope to welcome you back again. Kind regards, Jaime Cañellas Maura, General Manager

Dear Lesley, We appreciate that you took the time to share your experience with us. We are pleased that you had a pleasant experience. We offer a variety of room categories with more space and would be more than happy to help you select a room better suited to your needs, should we have the pleasure of welcoming you again. We appreciate your kind remark about the friendly, attentive service you enjoyed. The team is thrilled to receive your compliment. We hope to see you again in the future. Best regards, Jaime Cañellas Maura, General Manager

Dear Rona, We would like to thank you for your rating so highly your recent stay. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We look forward to welcoming you back on a future occasion. Best regards, Jaime Cañellas Maura, General Manager

Dear Guest, Thank you for this great review. It is a pleasure to know that you had such a nice stay with us. The comfort of our guests is a top priority, so your positive feedback is very rewarding. We hope to see you again soon. Best wishes, Jaime Cañellas Maura, General Manager

Dear Mark, Thank you for taking the time to share your opinion of your stay with us. We were sorry to learn of your disappointment with your dining experience; at Barceló we know that meals are an important aspect of our guests' overall holiday experience and, therefore, we will be taking your comments into account, which will be addressed with our chefs to improve this aspect of our services. We thank you, nevertheless, for highlighting the high standards of our installations, being fully aware that this is of primary importance for our guests to feel comfortable. We look forward to welcoming you again. All the best. Jaime Cañellas Maura, General Manager

Dear guest, Thank you for sharing your feedback as it will help us improving the points mentioned. We are very sorry to read the disturbances caused by the air conditioning unit in your room. For future occasion please do not hesitate to contact our réception desk for anything we may do for you to fully enjoy your stay. We are happy to know that you enjoyed the hotel's views and the buffet offer. Our chef's team work hard to satisfy our international customers palates. Thank you for making us your choice hotel and for your constructive comments. We certainly look forward to serve you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Alberto Segura General Manager

Dear Guest, We would like to thank you for sharing your opinion about your recent stay with us, it is very rewarding to read that we have exceeded your expectations and that you enjoyed your stay with us. Our main objective is to ensure that we continue to offer an unforgettable experience to our guests and your reviews are imperative/essential to achieve our success. It was a pleasure to serve you and we are delighted to know that you enjoyed your stay. We agree with you that our staff plays a key role in the overall experience of our guests. Our staff works very hard to ensure that we provide a high-quality/ an exquisite service and a memorable experience. Once more we thank you for choosing our hotel for your holidays and very much look forward to having the opportunity of welcoming you again. Best regards, Alberto Segura General Manager

Dear client, Thank you for giving us the opportunity to explain and we are sorry that your stay has not met your expectations. Regarding the size of the rooms, we regret your disappointment. However, we would like to point out that we have different room categories available and all accommodations are thoroughly described on our website. Regarding our cuisine we are saddened to know that we do not meet your expectations because our Chef works hard. It is a pity that you did not inform us during your stay, we would have made a dish to your liking with all our love since our main objective is to satisfy all your needs for a memorable stay. We have taken note of your observations related to the cleanliness in our pool and we will speak with the corresponding department to be sure they review all areas before shift. Thanks to your comments we can improve every day. We appreciate the time it took to share your concerns, we hope you give us the opportunity to offer you a better service in the future. Kindest regards, Alberto Segura

Dear guest, Thank you for the time you took out of your day to rate your recent stay with us. Thorough cleaning is an absolute necessity for Barceló and we follow strict protocols to guarantee satisfactory results regarding hygiene and cleanliness in our hotels. For future occasions, we strongly recommend that you contact our reception in case you find any incident in the cleaning area, this will give us the opportunity to bring your conclusions to the attention of our cleaning management Furthermore,we are glad that you liked our location near from Palma. We always look for ways to improve and information about your stay would be appreciated as it is crucial to our future success. Once more we thank you for sharing your feedback with us and we hope that you will give us the opportunity to serve you better in the future. Best regards, Alberto Segura General Manager

Dear Guest: Thank you very much for leaving these wonderful comments on Expedia, we are delighted that you enjoyed your stay among us. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Majorca. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards Guest Experience Team

Deal Guest Thank you for the time you took out of your day to share your comments regarding your recent stay in your Barceló Illetas Albatros hotel. In relation to the incidents regarding the cleaning of our facilities we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion, and would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. Please rest assured we have taken good note of your remarks related to our prices and sincerely regret your dissatisfaction, mostly because we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. Once again, thank you for your visit and constructive critics, we hope that have had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions. Best Regards Alberto Segura General Manager