Een echte aanrader voor gezinnen met kinderen!
Een groot nadeel is de ontzettend harde matrassen.
Alle volwassenen (5) in ons gezelschap hadden pijn in de rug of schouders.
Comment from Hotel Management
09-May-2017 by Representante Green Garden, Hotel Management
May we start by apologising for not replying to you in your own language, but as we are not fluent in Dutch, we are using English to facilitate communication.
Thank you for your lovely feedback concerning your recent holiday at our Green Garden Hotel. Our guest's satisfaction is our number one goal and there is no better reward than achieving just that. We are very happy our hotel and staff met all your needs during your stay.
We are pleased you have described us as a “Cosy hotel for families”, although to be honest we are a little confused by the fact your favourable comments do not reflect the low points awarded and we were wondering if perhaps a mistake has been made in this regard?
I have always said that despite the fantastic facilities available here at the resort, the staff still prove to be the prime asset that the hotel has. Their dedication and hard work are unrivalled and they really are a major contributor to the success of the hotel. They take immense pride in their work and try their very best to ensure that every guest enjoys their time away; they will also be thrilled to hear that you had such a wonderful time and I will make sure your kind remarks are passed on to our animation team in particular.
It is a real shame you did not inform our reception team during your stay about your dissatisfaction with the mattress on your bed as our maintenance team would have been more than happy to provide you with a different type of mattress more suited to your preferences. We have different types of bedding available for our guests and if we are made aware of the matter, we are usually able to resolve any issue there and then, always subject to availability.
Thank you again for your review of your stay with us and we look forward to your next visit.
Green Garden Hotel