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Zeus Hotels Neptuno Beach - All Inclusive

4.0 star property
Families find their perfect beach vacation at this all-inclusive resort, with seaside relaxation, Mediterranean dining, and rejuvenating spa treatments.

Choose dates to view prices

Located near Heraklion Port, Neptuno Beach Hotel offers a beachfront setting and family-friendly amenities. Enjoy the outdoor pool, free WiFi, and Mediterranean cuisine at the Main Restaurant. Parents appreciate supervised childcare, while kids love the playground.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Premium Room, Partial Sea View

Premium Room, Partial Sea View | In-room safe, desk, blackout curtains, free WiFi

Premium Room, Partial Sea View

  • Partial sea view
  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Superior Room, Partial Ocean View

Superior Room, Partial Ocean View | In-room safe, desk, blackout curtains, free WiFi

Superior Room, Partial Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, blackout curtains, free WiFi

Superior Double Room

  • Garden view
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, Garden View or no view

Premium Room, Garden View or no view | In-room safe, desk, blackout curtains, free WiFi

Premium Room, Garden View or no view

  • Garden view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Junior Suite

Shower, free toiletries, hair dryer, towels

Junior Suite

  • Garden view
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Junior Suite Side Sea View

Junior Suite Side Sea View | View from room

Junior Suite Side Sea View

  • Partial ocean view
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Suite

In-room safe, desk, blackout curtains, free WiFi

Suite

  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 Large Single Beds
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About the area

Located in Malevizi, Zeus Hotels Neptuno Beach - All Inclusive is in a shopping district and on the beach. Nikos Kazantzakis Museum and Historical Museum of Crete are cultural highlights, and some of the area's activities can be experienced at Heraklion Port and Stay Wet. Natural History Museum of Crete and Watercity Waterpark are also worth visiting. Discover the area's water adventures with scuba diving and waterskiing nearby, or enjoy the great outdoors with horse riding and mountain biking. Visit our Malevizi travel guide
Map
Ammoudara, Heraklio, Heraklion, Malevizi, Crete Island, 71414

What's nearby

  • Amoudara Strand, Heraklion/Kreta
    Ammoudara Beach
    1 min walk - 0.1 miles
  • Heraklion Archaeological Museum showing street scenes
    Heraklion Archaeological Museum
    6 min drive - 3.6 miles
  • Heraklion Port showing a marina
    Heraklion Port
    7 min drive - 3.8 miles
  • Columns in the Palace of Knossos
    Palace of Knossos
    8 min drive - 6.4 miles
  • Pankritio Stadium
    2 min drive - 1.7 miles

Getting around

  • Heraklion (HER-Nikos Kazantzakis)
    22 min drive

Restaurants

  • Magico
    6 min walk
  • Technopolis (Τεχνόπολις)
    2 min drive
  • Wunderbar
    6 min walk
  • Galletto
    6 min walk
  • Kasaoulio
    3 min drive

About this property

Zeus Hotels Neptuno Beach - All Inclusive

Upscale all-inclusive property near Heraklion Port
Consider a stay at Zeus Hotels Neptuno Beach - All Inclusive and take advantage of a free breakfast buffet, a poolside bar and a terrace. This property is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Treat yourself to spa services, such as a massage, a facial or a body treatment. The on-site restaurant offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a playground.
Additional perks include:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Free self-parking
  • A round-trip airport shuttle (surcharge), access to a nearby health club and beach umbrellas
  • A computer station, beach towels and luggage storage
  • Guest reviews say good things about the overall condition
Room features
All 135 rooms feature comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Furnished balconies or patios, wardrobes/cupboards and fridges

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials

Accessibility

  • No lift

More

  • 2 floors
  • 3 buildings
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 1030889
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

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Neptuno Beach All Inclusive
All-inclusive property Smartline Neptuno Beach - All Inclusive
Smartline Neptuno Beach All Inclusive All-inclusive property
Smartline Neptuno Beach All Inclusive Malevizi
Smartline Neptuno Beach All Inclusive
Smartline Neptuno Beach - All Inclusive Malevizi
Neptuno Beach All Inclusive
Neptuno Beach
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Smartline Neptuno Inclusive
Zeus Hotels Neptuno Beach
Neptuno Beach Hotel All Inclusive
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Zeus Hotels Neptuno Beach - All Inclusive Malevizi
Zeus Hotels Neptuno Beach - All Inclusive All-inclusive property

Frequently asked questions

Does Zeus Hotels Neptuno Beach - All Inclusive have a pool?

Yes, this property has an outdoor pool.

Is Zeus Hotels Neptuno Beach - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Zeus Hotels Neptuno Beach - All Inclusive?

Self-parking is free at this property.

What time is check-in at Zeus Hotels Neptuno Beach - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Zeus Hotels Neptuno Beach - All Inclusive?

Checkout is at 11:00 AM.

Does Zeus Hotels Neptuno Beach - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Zeus Hotels Neptuno Beach - All Inclusive?

Yes, the property is all-inclusive.

Where is Zeus Hotels Neptuno Beach - All Inclusive located?

Located in Malevizi, this beachfront property is in a shopping district and within 3 mi (5 km) of Ammoudara Beach, Pankritio Stadium and Theodoros Vardinogiannis Stadium. Venetian Walls and Hania Gate are also within 3 miles (5 km).

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Reviews

Zeus Hotels Neptuno Beach - All Inclusive Reviews

8.2

Very good

8.8

Cleanliness

7.6

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 43 out of 110 reviews
Rating 8 - Good. 43 out of 110 reviews
Rating 6 - Okay. 18 out of 110 reviews
Rating 4 - Poor. 4 out of 110 reviews
Rating 2 - Terrible. 2 out of 110 reviews

Reviews

Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly and helpful, restaurant staff are very good food and drinks are in good quality and matches all tastes
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good and up to standard. We enjoyed the entertainment offered by the newly appointed entertainment person, who entertained us with his karaoke nights, sports activities and his overall friendly attitude.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a welcome! The people running this hotel are very friendly. I visited end of October with my 10y daughter. She could play in the kids club twice a day (except Wednesday) and has a little kids disco in the evening. There isn’t much to do in the resort so this is a ‘quiet, relaxing holiday’ the beach area behind the hotel was lovely. If you want any ‘life’ Heraklion is 15min cab away for €14 with lots of shops and restaurants. I loved this holiday.
Stayed 7 nights in Oct 2023
Verified

8/10 Good

Jinny

Liked: Cleanliness, amenities, property conditions & facilities
It was all inclusive and the swimming pool was right on the beach.
Stayed 1 night in May 2025
Verified

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, well located.
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my family spent a great time in Neptuno hotel! The service was great, food delicious, short distance to the beach and perfect swimming pool! Will definitely recommend.
Stayed 12 nights in Jun 2022
Verified

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a terrible experience with construction site outside our window with drills from early morning. It was not possible to sleep at all. We needed to go back and forward and got moved after 2 days of staying in that conditions.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Maria Cornelia Gerarda van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al het personeel is onzettend vriendelijk en behulpzaam. De kamers werden iedere dag schoongemaakt en de bedden meerdere malen per week verschoond. Ook het eten was heel erg lekker en vers.
Stayed 7 nights in Apr 2025
Verified

6/10 Okay

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities
Freundliches Personal, gutes Essen, sauberes Zimmer. Leider kann man sie bei schlechten Wetter nur im Zimmer aufhalten, im Poolbereich fast keine Schattenplätze und Sonnenschirme. Klimaanlage kühlt des Zimmer nicht runter.
Stayed 3 nights in Sep 2024
Verified

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities

Consigliato

Le camere sono molto piccole, se siete più di 2 persone sarete scomodi. In compenso cibo è ottimo, il personale è gentile ed efficiente, l'animazione ok. In generale siamo rimasti soddisfatti del soggiorno.
Stayed 7 nights in Aug 2022
Verified

6/10 Okay

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities
Es war sehr laut. Man hat im Zimmer gehört, wenn Personen im Zimmer nebenan oder im Stock darüber die Toilettenspülung betätigt haben oder geduscht haben. Man hat alles gehört was auf dem Flur passiert ist. Jede Türe, jedes Laufen, einfach alles. Das hat nichts mit Erholung zu tun, weil Schlaf kaum möglich war, weil es so laut war.
Stayed 4 nights in Jun 2022
Verified

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
The amenities in the add had free wifi, but you had to pay for it. Not impressed at all
Stayed 6 nights in Jun 2022
Verified

6/10 Okay

stephanie

Passable

Hotel moyen repas pas terible
Stayed 11 nights in Oct 2021
Verified

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Lage des Hotels ist in einer Stichstrasse und man muss sagen, es ist mehr mit einem Stadthotel zu vergleichen. Die Superior Strandblick Zimmer im Block 800, die zum Pool und Strand gelegen sind, sind alle top. Der Rest zur Straße hin okay, Zimmer in den Rückgebäuden sind, vielleicht noch mit Ausnahme zum eingeschränkten Meerblick, leider schon sehr trostlos und in die Jahre gekommen. Das Essen ist von der Auswahl überschaubar, jedoch alles durchweg sehr, sehr schmackhaft. Es gibt am Buffett immer Nudeln und Pommes, mindestens 2-3 Fleischbeilagen, ein Fischgericht, diverses Gemüse und ein vegetarisches Gericht. Salat und Käsebuffet, der Schafkäse und der Zaziki sind erstklassig. Am Anfang war ich von der Auswahl, auch da sich das Buffet auf ein kleines Areal erdrückt enttäuscht, musste mich jedoch revidieren, da alles von sehr hoher Qualität war. Wer hier nichts findet, ist selbst schuld. Das Hotel war während meines 14-tägigen Aufenthalts voll belegt, so dass es zu den Stoßzeiten manchmal am Buffet sehr voll war, das kann man aber umgehen. Das große Manko eaten jedoch die Getränke. Bis auf das Soda, das auch ab und an nach Chlor schmeckte, sind Softgetränke ungenießbar. Selbst No-Name Billigprodukte sind um Klassen besser, als was hier geboten wird. Cocktails das Gleiche. Es gibt zwar z.B. Gin-Tonic, durch das ekelhafte Tonic dann aber auch unterirdisch. Aperol etc. ein Fremdwort. Kaffee gibt es, der geht so, alle Arten von Expresso, Cappuccino etc. Fehlanzeige.
Stayed 13 nights in Oct 2021
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Wonderful hotel. Room was a little tired and not how it was pictured on Hotels.com but very clean, pleasant staff, good drinks and food. Hotel is right on the beach. Would stay again!
Stayed 7 nights in Oct 2021
Verified

6/10 Okay

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the restaurant/dining room. It felt, and sounded, like a school cafeteria. No effort made to remove dishes/plates quietly. At best, perhaps more of an effort could be made at dinner. Perhaps with lower lighting.
Stayed 2 nights in Oct 2021
Verified

4/10 Poor

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Rude staff, small resort

This place reminded me of a summer camp for old people. Everyone was old and everyone ate at once in the same food hall. The staff was so rude. Got screamed at for bring food to another table outside that was not in the restaurant because it was packed and COVID is still a thing if they didn’t know. I got yelled at like a child in front of all the others guests like I was supposed to make you couldn’t take food out to eat at other tables. Also it was very boring here. We stayed at the Star Beach Resort before that and it was amazing compared to this place.
Stayed 1 night in Oct 2021
Verified

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
The rooms and property were clean but the experience was not what we expected… had to pay extra for safe, towels had to leave a deposit and only be pickup at a certain time … many little things that didn’t make us feel confortable. Maybe not for us, the staff was nice and property clean.
Stayed 3 nights in Sep 2021
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

"So Lala" mit Super Animation

Bilder schöner als das Hotel. Die "renovierten" Zimmer waren sehr sporadisch, Duschen waren nie sauber, Safe kostet 3 Euro pro Tag und die All-Inkl. Erfahrung war: "Viel da, nichts richtig gut". Pool war vorhanden, Strand war schön. Wichtig zu erwähnen hier: Das Animationsteam, bestehend aus nur 2 Animatoren, haben sich von früh morgens bis spät Abends besondere Mühe gegeben und der Anlage einen besonderen Charme verliehen. Mit Ansprechpartnern wie diesen, fühlt man sich immer richtig aufgehoben.
Stayed 8 nights in Aug 2021
Verified

8/10 Good

Aleksandar

Liked: Staff & service, room comfort
Great food, great location, beach is nice needs more lounge chairs.
Stayed 2 nights in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War eine tolle Unterkunft würde ich nochmals buchen Keine versteckten Kosten, täglich frisches Essen zudem Abwechslungsreich. Jegliche Art von Getränken kostenlos bis 23 Uhr Strandabschnitt war sehr schön und nicht überfüllt.
Stayed 7 nights in Jul 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellently located and priced hotel. Right on a beautiful beach that is minutes by taxi to Heraklion or Knossos. I generally do not like all-inclusive, but circumstances forced. Food was what seemed standard for this level. For food, there are 2 wonderful restaurants right next door for fresh fish - I recommend Blanco highly. Staff was friendly and accommodating. Cleaning crew was diligent. Only 2 negatives for me: no espresso on the property, just horrible cafe American. And they do not take American Express. This could have been a big problem but I happened to have another card loaded in my phone. I realize many places in Europe don’t like to deal with AmEx but it should be prominently displayed somewhere - especially when I used AmEx to pay Orbitz. (There are other fees to pay for on arrival - somehow local taxes are not included or disclosed by Orbitz, but that is another discussion).
Stayed 6 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe hôtel très bien tenu. Le all-in comprend vraiment tout. Pas de mauvaises surprises. Les repas sont toujours variés et délicieux.
Stayed 4 nights in May 2021
Verified

10/10 Excellent

Sarbrindra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Last minute stay

We booked this last minute for a night as the ferry was on strike. Best service you will ever receive. The staff are amazing and make up for the fact that this is a 4 star. Amenities are all there, great beach. Only issue was that the air conditioning didn’t really work as well in the room.
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Je recommande .

Super service et la qualité de la nourriture est très bien . Bien situé et pas au cœur de la ville .
Stayed 5 nights in Sep 2019