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Neptuno Beach Hotel - All Inclusive

Photo gallery for Neptuno Beach Hotel - All Inclusive

Featured image
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers

Overview of Neptuno Beach Hotel - All Inclusive

Neptuno Beach Hotel - All Inclusive

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Ammoudara, Heraklio, Heraklion, Malevizi, Crete Island, 71414

Explore the area

  • Popular LocationKapetan Mihalis Korakas4 min drive
  • Popular LocationHania Gate4 min drive
  • Popular LocationVenetian Walls5 min drive
  • AirportHeraklion (HER-Nikos Kazantzakis)10 min drive

Choose dates to view prices

About this area


Located in Malevizi, Neptuno Beach Hotel - All Inclusive is in a shopping district and on the beach. Ammoudara Beach and Geoponikos Kipos reflect the area's natural beauty and area attractions include Natural History Museum of Crete and Watercity Waterpark. Travelling with kids? Consider Dinosauria Park, or check out an event or a game at Pankritio Stadium. Discover the area's water adventures with scuba diving and waterskiing nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking.

What's nearby

  • Kapetan Mihalis Korakas - 4 min drive
  • Hania Gate - 4 min drive
  • Venetian Walls - 5 min drive
  • Agia Ekaterini Church - 5 min drive
  • Natural History Museum of Crete - 5 min drive

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 10 min drive


  • Main Restaurant — 1 min walk
  • Mitato - 4 min walk
  • Thalassini Aura - 10 min walk
  • Creta - 15 min walk
  • Kritiko Spiti - 15 min walk

About this property

Neptuno Beach Hotel - All Inclusive

Beachfront property with calming spa services
Guests at this beach resort will appreciate convenient on-site amenities such as a complimentary children's club and a children's pool. All 135 rooms provide conveniences such as fridges and coffee makers, plus in-room free WiFi and TVs with satellite channels. Furnished balconies or patios, room service and free bottled water are among the other amenities available to guests.
Neptuno Beach Hotel - All Inclusive offers 135 forms of air-conditioned accommodation with complimentary bottles of water and coffee/tea makers. Rooms open to furnished balconies or patios. Satellite televisions are provided.

This Malevizi property provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and body treatments.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:00 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar/lounge
  • Room service available

Things to do

  • Access to nearby health club
  • Beach volleyball
  • Children's pool
  • Outdoor pool
  • Playground
  • Spa services

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)


  • Lift
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Greek
  • Italian

Business services

  • Computer station
  • Meeting rooms


  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace


  • Body treatments
  • Massage - on the beach


  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains


  • Hairdryer
  • Towels


  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge

Outdoor space

  • Furnished balcony or patio


  • Safe (surcharge)

Similar properties

See similar properties



Check-in from 3:00 PM - midnight
Minimum check-in age - 18


Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • In-room safe fee: EUR 3 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Property registration number 1030889

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

smartline Neptuno Beach All-inclusive property Malevizi
Neptuno Beach Hotel
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Neptuno Beach Malevizi
Neptuno Beach All Inclusive Malevizi
smartline Neptuno Beach All-inclusive property
smartline Neptuno Beach Malevizi
Neptuno Beach All Inclusive
All-inclusive property Smartline Neptuno Beach - All Inclusive
Smartline Neptuno Beach All Inclusive All-inclusive property
Smartline Neptuno Beach All Inclusive Malevizi
Smartline Neptuno Beach All Inclusive
Smartline Neptuno Beach - All Inclusive Malevizi
Neptuno Beach All Inclusive
Neptuno Beach
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Smartline Neptuno Inclusive
Neptuno Inclusive Inclusive
Smartline Neptuno Beach All Inclusive
Neptuno Beach Hotel - All Inclusive Malevizi
Neptuno Beach Hotel - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings


Very good

Rating 5 - Excellent. 31 out of 81 reviews
5 - Excellent 38%
Rating 4 - Good. 36 out of 81 reviews
4 - Good 44%
Rating 3 - Okay. 11 out of 81 reviews
3 - Okay 14%
Rating 2 - Poor. 2 out of 81 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 81 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities

3/5 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the restaurant/dining room. It felt, and sounded, like a school cafeteria. No effort made to remove dishes/plates quietly. At best, perhaps more of an effort could be made at dinner. Perhaps with lower lighting.
Stayed 2 nights in Oct 2021

3/5 Okay

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The rooms and property were clean but the experience was not what we expected… had to pay extra for safe, towels had to leave a deposit and only be pickup at a certain time … many little things that didn’t make us feel confortable. Maybe not for us, the staff was nice and property clean.
Stayed 3 nights in Sep 2021

4/5 Good

Liked: Staff & service, room comfort
Great food, great location, beach is nice needs more lounge chairs.
Stayed 2 nights in Aug 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellently located and priced hotel. Right on a beautiful beach that is minutes by taxi to Heraklion or Knossos. I generally do not like all-inclusive, but circumstances forced. Food was what seemed standard for this level. For food, there are 2 wonderful restaurants right next door for fresh fish - I recommend Blanco highly. Staff was friendly and accommodating. Cleaning crew was diligent. Only 2 negatives for me: no espresso on the property, just horrible cafe American. And they do not take American Express. This could have been a big problem but I happened to have another card loaded in my phone. I realize many places in Europe don’t like to deal with AmEx but it should be prominently displayed somewhere - especially when I used AmEx to pay Orbitz. (There are other fees to pay for on arrival - somehow local taxes are not included or disclosed by Orbitz, but that is another discussion).
Stayed 6 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019