2/5 Poor
Anne, Beckenham
12 Sep 2018
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice pool, shame about the bedroom
Just stayed at several hotels around Lake Garda, all similarly priced. In fact this one was slightly more expensive but definitely the worst value for money.
The positives - The staff were very friendly and helpful on arrival. They gave good advice re Monte Baldo (get tickets from the bus station and go up before 09:30 to avoid queues). The pool was great. The view from the rear facing bedroom was fabulous (Monte Baldo - and the cemetery which looked surprisingly pretty at night). And the location was ok (slightly uphill at the back of town). The breakfast was edible. Oh and the bath towels were good.
But all of that was undone by...
The negatives - The bedroom was hugely disappointing. It possibly hadn’t been updated since the eighties - horrible yellow paint, chipped furniture, threadbare carpet, poor toiletries, shower so small the plastic curtain sticks to you (yuk!), broken hair blower thing (what are they about?).
Come on Diana, your hotel’s got the potential to be great again. Spend some money on upgrading the rooms. And while you’re at it repaint the hallways - and get rid of the borders!
Stayed 1 night in Sep 2018
