All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 706 out of 1939 reviews" "
10 - Excellent
706
Rating 8 - Good. 625 out of 1939 reviews" "
8 - Good
625
Rating 6 - Okay. 296 out of 1939 reviews" "
6 - Okay
296
Rating 4 - Poor. 162 out of 1939 reviews" "
4 - Poor
162
Rating 2 - Terrible. 150 out of 1939 reviews" "
2 - Terrible
150
8.0/10
Cleanliness
8.0/10
Staff & service
7.4/10
Amenities
7.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
2/10 Terrible
Steve
10 May 2024
Steve
Stayed 1 night in May 2024
8/10 Good
Heidi
9 May 2024
Liked: Staff & service
Disliked: Amenities
Not a convenient stay, even for Terminal 5 transportation on the way in. The ride to the airport was very convenient.
Hotel manager was fantastic but other staff not friendly or helpful.
Heidi
Stayed 1 night in May 2024
8/10 Good
Edwin
Travelled with partner
8 May 2024
Liked: Cleanliness, staff & service
Reception was very welcoming and helpful to us being first time visitors to London - directions in getting to Central london!
We booked and was confirmed room with double bed but got room with two single beds did inform staff but couldn't get the issue resolved even though we showed the booking confirmation clearly stated room with double bed.
Has a retro, refreshed 70s shabbiness, think brown carpets and plywood, but generally clean. Can take the Hotel Hoppa bus to the hotel, 6.8 pounds one way (gouging at each step), takes about 20 min. Staff super helpful
Reception staff helpful. Hotel did what we needed in prividing somewhere at reasonable price near Heathrow.
Janet
Stayed 1 night in Apr 2024
2/10 Terrible
Edward
17 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
I arrived at 2200 to check-in after a long travel. The IT system "just broke" and couldn't be fixed with no backup plan of any kind. I was transferred to another hotel and checked in there at 0200.
Computer system was down. Took one hour and a half to find alternative which involved taking us by minibus to another Ibis Hotel 20 minutes further away from airport. During wait we were offered a limited free drink in the bar. Will never stay with this chain of hotels anywhere again!
For a budget hotel is okay, super small, nothing much in the room, but overall was fine to stay for a night when catching a flight
Makedah
Stayed 1 night in Mar 2024
6/10 Okay
Janice
Travelled with partner
11 Apr 2024
Ibis is an okay choice for an airport hotel. It’s much more convenient if you have a car - not so good for public transport, and one of the last Hoppa stops. Room is basic but clean - no frills at all. Clean and safe place for a night but nothing more - but then, would you really want to spend more than one night on Bath Rd?