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Seasonal outdoor pool, pool loungers
Premium bedding, free minibar items, in-room safe, desk
View from Room
Premium bedding, free minibar items, in-room safe, desk

Guest reviews

4.6 out of 5 Wonderful
995 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Pet Friendly
Air conditioning
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Map

Explore the area

Popular LocationPuerta del Sol4 min walk
Popular LocationPaseo del Prado4 min walk
Popular LocationThyssen-Bornemisza National Museum5 min walk
AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)24 min drive

Choose dates to view prices

  • Suite

    4.7/5 guest room rating

    Room amenities

    • 431 sq ft
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More detailsSuite
  • Duplex, 1 Queen Bed

    4.7/5 guest room rating

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 2
    • 1 Queen Bed
    More detailsDuplex, 1 Queen Bed
  • Superior Room

    4.6/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 2
    • 1 Queen Bed OR 2 Single Beds
    More detailsSuperior Room
  • Junior Suite

    4.6/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More detailsJunior Suite

About this area

Madrid

Located in Madrid's Literary Quarter neighbourhood, Urban is in the city centre and near a metro station. Prado Museum and Museo Nacional Centro de Arte Reina Sofia are cultural highlights, and some of the area's notable landmarks include Plaza de Cibeles and Puerta de Alcala. Looking to enjoy an event or a match while in town? See what's going on at Santiago Bernabeu Stadium.
Visit our Madrid travel guide
View in a map
Popular Location

What's nearby

  • Puerta del Sol - 4 min walk
  • Paseo del Prado - 4 min walk
  • Thyssen-Bornemisza National Museum - 5 min walk
  • Gran Via Street - 6 min walk
  • Plaza de Cibeles - 10 min walk

Getting around

  • Sevilla Station - 3 min walk
  • Madrid Recoletos Station - 15 min walk
  • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas) - 24 min drive

Restaurants

  • CEBO — 1 min walk
  • Glass Mar — 1 min walk
  • Starbucks - 4 min walk
  • El Lacón - 3 min drive
  • Restaurante Marina Ventura - 3 min drive

About this property

Urban

Family-friendly Madrid hotel in Literary Quarter, walk to Puerta del Sol
Along with 3 restaurants, this smoke-free hotel has a fitness centre and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Other amenities include a poolside bar, a rooftop terrace and self parking. All 96 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. LCD TVs with satellite channels and DVD players provide a bit of entertainment, and guests will also appreciate thoughtful touches such as minibars (stocked with some free items) and espresso makers.
Urban offers 96 forms of accommodation with DVD players and minibars (stocked with some free items). Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Madrid hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Measures to reduce infection (Spain)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking
  • Self parking: EUR 27 per night
  • Limited parking spaces
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 7:30 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends: EUR 26 per person
  • 3 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Seasonal outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • DVD player
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Conference space (3240 square feet)

Outdoors

  • Pool sunloungers
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hairdryer (on request)

Entertainment

  • DVD player
  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free minibar (some items)

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 33 per pet, per night
Up to 33 lb/15 kg
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 26 per person (approximately)
  • Airport shuttle fee: EUR 90 per vehicle (one-way)
  • Self-parking fee: EUR 27 per night
  • Pet fee: EUR 33 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The seasonal pool will be open from June to September

Property is also known as

Urban Hotel
Urban Hotel Madrid
Urban Madrid
Madrid Urban Hotel
Hotel Urban Madrid
Urban Hotel
Urban Madrid
Urban Hotel Madrid

Frequently asked questions

Can I cancel my reservation for free at Urban and receive a full refund?
Yes, Urban offers free cancellation on select room rates, because flexibility matters! Please refer to Urban cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Urban?
As of 20 Oct 2020, prices found for a 1-night stay for 2 adults at Urban on 1 Nov 2020 start from £120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Urban have a pool?
Yes, this property has a seasonal outdoor pool.
Is Urban pet-friendly?
Yes, this property allows pets with a maximum weight of up to 15 kg per pet. There's a fee of EUR 33 per pet, per night.
How much is parking at Urban?
Valet parking is free at this property.
What time is check-in at Urban?
Check-in is from 3:00 PM to anytime.
What time is check-out at Urban?
Checkout is at noon.
Does Urban provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 90 per vehicle, one-way, applies.
Where is Urban located?
This family-friendly Madrid hotel is located in the historical district, within a 10-minute walk of Puerta del Sol, Prado Museum and Plaza Mayor. Plaza de Cibeles and El Retiro Park are also within 15 minutes. Sevilla Station and Sol Station are within a 5-minute walk.
4.6
Wonderful
995 reviews
5 - Excellent
684
4 - Good
234
3 - Okay
58
2 - Poor
12
1 - Terrible
7

4.7/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , great location and good breakfast. This a boutique hotel - we loved it. The roof top bar is excellent.
Stayed 2 nights in Aug 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities
Stayed 4 nights in Nov 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is walking distance from many Madrid’s attractions, like Plaza Mayor, Puerto del Sol, Royal Palace, Prado Museum and many others. Hotel is great, rooms are very clean and have all amenities any one needs for comfortable stay. Metro station Sol is in less than 5 minutes walk from the hotel. Staff is friendly and always ready to help. I liked the breakfast at the hotel’s restaurant. My taste buds are still in awe from incredible food served in the Michelin star Cebo restaurant.
Stayed 5 nights in Mar 2020

5/5 Excellent

Travelled with partner, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The doorman, Javier(?) older full-bodied gentleman made our stay at the urban hotel AMAZING! He was so attentive, caring, and had excellent customer service. There was a minor delay in checking in as our Expedia reservation wasn’t in their system yet, but all went well. The room was small, but perfect for our stay. Blackout curtains were just what we needed for our jet lag. Amazing shower and amenities on site. Cons - the walls are thin so every morning we would hear the full conversations of the cleaners and other guests in the hallway. The door key failed on us twice but the front desk staff handled seamlessly. Overall, we’d stay here again in the future. Centrally located to everything we wanted to do/see.
Stayed 4 nights in Feb 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great people, great location, great hotel.
Stayed 3 nights in Mar 2020

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