Title: The Level at Melia Castilla Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Level at Melia Castilla Hotel connected to the convention centre in Madrid with 2 restaurants ![Executive lounge](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/bb22b5de.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Executive lounge](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/214df77f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/3ee0b89a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/4ae0b881.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Massage](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/0aa97751.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near the Gate of Europe and Santiago Bernabéu Stadium, The Level at Melia Castilla combines luxury with convenience. Guests enjoy continental breakfast, a swim-up bar, spa treatments like body scrubs and facials, and free in-room WiFi to stay connected. 9.6 Exceptional ## Popular amenities - - Bar - Pool - Gym - Parking available - Room service £260 includes taxes & fees 23 Nov - 24 Nov ## Room options ### Check availability for these dates Tonight [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=28827687&PinnedHotelID=28827687&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=28827687&PinnedHotelID=28827687&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 1 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=28827687&PinnedHotelID=28827687&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=28827687&PinnedHotelID=28827687&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=28827687&PinnedHotelID=28827687&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=28827687&PinnedHotelID=28827687&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=28827687&PinnedHotelID=28827687&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=28827687&PinnedHotelID=28827687&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/a8810cab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Level, Deluxe Room 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds LED TV Pillow-top bed Premium bedding - 280 sq ft - Sleeps 2 - 1 King Bed ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/3e0e6d57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Level, Premium Room 10.0 Exceptional 4 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds LED TV Pillow-top bed Premium bedding - 398 sq ft - Sleeps 2 - 2 Single Beds OR 1 King Bed ![The Level, Junior Suite | View from room](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/2207cc49.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Level, Junior Suite ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds LED TV - 538 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ![The Level, Grand Suite | Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/377d43e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Level, Grand Suite ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds LED TV - 678 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ![Castilla The Level | Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/0cb318e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Castilla The Level ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds LED TV - 807 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![View from room](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/e37d0ab1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Level, Family Room, Connecting Rooms 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds LED TV Pillow-top bed Premium bedding - 678 sq ft - Sleeps 3 - 1 King Bed and 2 Single Beds OR 4 Single Beds ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/4f9a1cbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Premium Triple Room The Level) 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds LED TV Blackout curtains Separate bedroom - 398 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Single Bed ![View from room](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/e37d0ab1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Family Communicated The Level 2+2) ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds LED TV Blackout curtains 2 bedrooms - 678 sq ft - 2 bedrooms - Sleeps 4 - 1 King Bed and 2 Single Beds OR 4 Single Beds ## You may also like Ad ![Breakfast, lunch, dinner served; local and international cuisine ](https://images.trvl-media.com/lodging/1000000/20000/14800/14705/4851fcff.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Melia Barajas Barajas - Pool - Free airport shuttle - Kids pool - Free WiFi 9.0 Wonderful 1,891 reviews £117 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Madrid-Hotels-Melia-Barajas.h14705.Hotel-Information?chkin=2025-11-23&chkout=2025-11-24&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=f1f42920-5425-4462-8f8c-8f001c925a31&top_cur=GBP) Ad ![1 bedroom, premium bedding, Select Comfort beds, minibar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15380000/15372000/15371941/17643795_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Barceló Torre de Madrid Madrid Centro - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-The-Level-At-Melia-Castilla.h28827687.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-The-Level-At-Melia-Castilla.h28827687.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.46144%2C-3.69176&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4LXBRtRq15gTuO-24zGEhJ1LCSA=) Calle del Poeta Joan Maragall, 43, Madrid, Madrid, 28020 #### What's nearby - Plaza de Castilla - 8 min walk - 0.5 miles - Bernabéu Stadium - 11 min walk - 0.6 miles - Royal Palace of Madrid - 9 min drive - 3.8 miles - Puerta del Sol - 9 min drive - 3.8 miles - Plaza Mayor - 10 min drive - 4.0 miles #### Getting around - Cuzco Station - 6 min walk - Madrid (XTI-Chamartin Train Station) - 20 min walk - Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 16 min drive #### Restaurants - ‪Lobby Bar - ‬1 min walk - ‪Melia Castilla Breakfast Saloon - ‬3 min walk - ‪Distrito 798 - ‬2 min walk - ‪Pez Fuego - ‬4 min walk - ‪Miho Sushi - ‬3 min walk ## About this property ### The Level at Melia Castilla Upscale hotel near Plaza de Castilla Located close to Gate of Europe and Bernabéu Stadium, The Level at Melia Castilla provides free continental breakfast, a swim-up bar and a free daily manager's reception. At the two on-site restaurants, enjoy lunch, dinner, children's meals, light fare and a poolside location. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and a coffee shop/cafe. You'll also enjoy perks such as: - A seasonal outdoor pool, along with sunloungers and a swim-up bar - Self-parking (surcharge), an electric car charging station and express check-out - Express check-in, a TV in reception and a ballroom - Concierge services, a 24-hour front desk and tour/ticket information - Guest reviews say great things about the helpful staff Room features All 84 rooms offer comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning. Other conveniences in all rooms include: - Childcare services and free infant beds - Recycling and LED light bulbs - Bathrooms with designer toiletries and hairdryers - 32-inch LED TVs with digital channels - Electric kettles, heating and daily housekeeping ## Similar properties ![Executive lounge](https://images.trvl-media.com/lodging/1000000/10000/6100/6066/169c57dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Melia Castilla Tetuán - Pool - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,023 reviews £176 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=6066&PinnedHotelID=6066&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/30000/24200/24151/2a09e416.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NH Collection Madrid Eurobuilding Chamartín - Spa - Pet-friendly - Free WiFi - Restaurant 9.2 Wonderful 832 reviews £178 includes taxes & fees 30 Nov - 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Wheelchair-accessible parking available ### Food and drink - Free continental breakfast available 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends - 2 restaurants - A bar/lounge - A coffee shop/cafe - A swim-up bar - Coffee and tea in common areas - Free daily manager's reception - Snack bar/deli ### Restaurants on site - L'Albufera Restaurant - La Terraza - Loby Café ### Things to do - 24-hour gym - Seasonal outdoor pool - TV in common areas ### Family friendly - In-room babysitting - In-room cot - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 30 meeting rooms - Conference centre ### Outdoors - Garden - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Lift - Visual fire alarm - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-width doorways ### More - 1 building - 3 floors - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 1971 - Comprehensive recycling policy - Designated smoking areas - Double-glazed windows - Eco-friendly cleaning products used - Fireplace in lobby - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reception hall - Traditional architecture - Vegan dining options - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Free cot - Pillowtop mattress - Premium bedding ### Bathroom - Designer toiletries - Dressing gowns - Hair dryer - Private bathroom - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch LED TV with digital channels ### Food and drink - 24-hour room service - Electric kettle - Espresso maker - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Heating (climate-controlled) - Iron/ironing board - Laptop workspace - LED lighting - Phone - Recycling - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 1:00 AM Early check-in subject to availability Early check-in is available for a fee Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you arrive at the property after hours, you'll need to check in at an alternative location: \[Main Reception at Meliá Castilla\] The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required. ### Renovations and closures The following facilities are closed seasonally each year. They will be closed from 1 September to 15 June: - Swimming pool ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Self-parking fee: EUR 29 per day - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates) This property accepts credit cards and cash This property uses eco-friendly cleaning products Safety features at this property include a smoke detector and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation The seasonal pool will be open from 17 June to 01 September Pool access available from noon to 8:00 PM Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 18 years old are not allowed in the swimming pool, fitness facility or hot tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility and hot tub with adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Level Melia Castilla Hotel The Level at Melia Castilla Hotel The Level at Melia Castilla Madrid The Level at Melia Castilla Hotel Madrid ## Frequently asked questions ### Does The Level at Melia Castilla have a pool? > Yes, this property has a seasonal outdoor pool. Pool access is from noon to 8:00 PM. The swimming pool is closed seasonally each year from September 1 until June 15. ### How much does it cost to stay at The Level at Melia Castilla? > As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at The Level at Melia Castilla on 23 Nov 2025 start from £260.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Madrid-Hotels-The-Level-At-Melia-Castilla.h28827687.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is The Level at Melia Castilla pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at The Level at Melia Castilla? > Self-parking is available for EUR 29 per day. Limited spots are available. ### What time is check-in at The Level at Melia Castilla? > Check-in start time: 3:00 PM; check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). ### What time is check-out at The Level at Melia Castilla? > Checkout is at noon. Late check-out is available for a fee (subject to availability). ### Where is The Level at Melia Castilla located? > Located in Tetuán, this hotel is within a 10-minute walk of Plaza de Castilla and Gate of Europe. Bernabéu Stadium and Cuatro Torres Business Area are also within 1 mi (2 km). Cuzco Station is 6 minutes by foot and Valdeacederas Station is 7 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Level at Melia Castilla Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.4 Amenities ### 9.8 Staff & service ### 9.6 Eco-friendliness ### 9.6 Property conditions & facilities 10 - Excellent 62 8 - Good 8 6 - Okay 2 4 - Poor 2 2 - Terrible 0 ### 10/10 Excellent #### ALI 27 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good choice 👍 ##### ALI Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Jeff 23 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities An excellent choice in every way. Will definitely stay here again when returning to Madrid. ##### Jeff Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### David 11 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location, great rooms! ##### David Stayed 3 nights in May 2024 ### 10/10 Excellent #### Bryan Rodrigo 10 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel. I would stay here again. ##### Bryan Rodrigo Stayed 5 nights in Mar 2024 ### 10/10 Excellent #### oluwafemi 10 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very beautiful hotel ##### oluwafemi Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Angel 6 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Level is the best hotel that I have been. Very nice hotel ##### Angel Stayed 7 nights in Dec 2023 ### 10/10 Excellent #### Verified traveller 22 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Friendly staff Great location and very friendly staff. Would visit again. ##### Verified traveller Stayed 3 nights in Nov 2023 ### 10/10 Excellent #### Elizabeth 19 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Lovely hotel. Really nice staff. A bit far from the city centre ##### Elizabeth Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Fabricio 25 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great experience Great stay! The Level is worth it! ##### Fabricio Stayed 2 nights in Aug 2022 ### 8/10 Good #### ANGEL, San Juan 24 May 2022 Liked: Cleanliness, staff & service, property conditions & facilities Good option close to train station,includes breakfast which is a plus and also had snacks!! Available close to santiago bernabe football stadium ##### ANGEL Stayed 2 nights in May 2022 ### 10/10 Excellent #### Bernadette 22 Apr 2024 Liked: Property conditions & facilities Everybody was nice helpful ##### Bernadette Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### pat 24 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities absolutely stunning. great food. clean. great service. ##### pat Stayed 1 night in Jun 2023 ### 10/10 Excellent #### John 12 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities The location of the hotel is great for anything in the Gothic quarter while still getting plenty of light. The rooftop terrace is a plus, but unfortunately they have only two small unheated pools. ##### John Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Ronald 27 Feb 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities amazing service ##### Ronald Stayed 2 nights in Feb 2022 ### 10/10 Excellent #### jorge 7 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything was perfect ##### jorge Stayed 5 nights in Feb 2020 ### 10/10 Excellent #### Kelly 31 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel, highly recommend! The rooms are spacious, elegant, and clean. We stayed in a connected 2 room and it was terrific for the family as each room had its own bathroom. The lounge is fabulous and offers drinks and tapas plus breakfast buffet, which was included in our package price. The staff is helpful, courteous and friendly. We stayed for 6 nights and had an excellent stay!! The location requires a metro ride or cab trip to the city center, but it wasn’t bad as cabs are readily available and metro stop is close. I would highly recommend this hotel!! ##### Kelly Stayed 6 nights in Mar 2023 ### 10/10 Excellent #### Li Choo 16 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly and caring staff. There was a variety of Food, snacks and drinks. The only issue is the shower room. Water was passing through the side of the door and the bathroom floor was very wet everytime someone had a shower. But overall, we had a pleasant stay. Nice restaurants and bars around too. ##### Li Choo Stayed 2 nights in Sep 2022 ### 10/10 Excellent #### Jeri 13 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities This is a nice hotel but not located near the touristy parts of the city. It is probably more for business travelers but it is also less expensive than the ones closer to the tourist areas. We had a Premium Triple Room which consisted of a King bed and a Twin cot at the end of the bed. Probably not bigger than a regular room but it was nice. The breakfast, happy hour, and access to beverages (non-alcoholic) was nice. The hotel staff was friendly and helpful. Would stay there again. ##### Jeri Stayed 2 nights in May 2023 ### 8/10 Good #### Michele 25 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities Pool was way too cold to swim. Options for food too limited. Should have vegetarian options. ##### Michele Stayed 6 nights in Aug 2022 ### 4/10 Poor #### Yousef 1 Mar 2024 Liked: Staff & service, amenities, property conditions & facilities Disliked: Cleanliness The check in was easy and the hotel was decent overall except for one. major. issue. I had notified the reception desk during checkout and spoke with the manager regarding the cleanliness of room, he apologized and asked me to send him the video I took and told me he would get back to me. That was 5 days ago and I haven’t heard anything back. Make sure you check the room thoroughly as soon as you get in! The hotel location was convenient, a 15 minute walk from the Bernabéu and the room service menu was good. I would have stayed here again if it wasn’t for the issue, but cleanliness is a huge factor for me. ##### Yousef ### 10/10 Excellent #### JOSE ANTONIO 2 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ha sido nuestro hotel,el salon de "LEVEL"atendido por lo mejor que tiene el hotel,amables serviciales siempre con una sonrisa,es una de la razones para volver!!! Asi como al personal de atencion al cliente,un reconocimiento a todos ellos! ##### JOSE ANTONIO Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Rafael 26 Aug 2024 Disliked: Cleanliness, property conditions & facilities Falta hacer una remodelacion a las habitaciones. ##### Rafael Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Jakob 9 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastiske madrid på the level The Level endnu engang fantastisk. Madrid kan bare noget. ##### Jakob Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Alejandro 21 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Esta bien ubicado, el hotel muy limpio y el servicio excelente ##### Alejandro Stayed 1 night in Jul 2023 ### 10/10 Excellent #### David 3 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Servizio top Ottima esperienza, camere pulite e spaziose ma la cosa che mi ha sorpreso è il servizio al the level al piano S1 dove oltre a servire la colazione offre un servizio snack e bibite incluso vino e birra sino alle 23 ##### David Stayed 2 nights in May 2023 ## Expedia's Latest Trends ### Hotels > [Hotel ILUNION Atrium](https://www.expedia.co.uk/Madrid-Hotels-Hotel-ILUNION-Atrium.h2201729.Hotel-Information) > > [Best Osuna Feria Madrid](https://www.expedia.co.uk/Madrid-Hotels-Best-Osuna-Feria-Madrid.h15882.Hotel-Information) > > [Barceló Emperatriz](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Emperatriz.h54497.Hotel-Information) > > [Gran Hotel Inglés - The Leading Hotels of the World](https://www.expedia.co.uk/Madrid-Hotels-Gran-Hotel-Ingles.h22222811.Hotel-Information) > > [NH Collection Madrid Eurobuilding](https://www.expedia.co.uk/Madrid-Hotels-NH-Collection-Madrid-Eurobuilding.h24151.Hotel-Information) > > [The Madrid EDITION](https://www.expedia.co.uk/Madrid-Hotels-The-Madrid-Edition.h74821172.Hotel-Information) > > [Melia Avenida América](https://www.expedia.co.uk/Madrid-Hotels-Melia-Avenida-America.h48884.Hotel-Information) > > [Hotel Porcel Ganivet](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Ganivet.h1901714.Hotel-Information) > > [Novotel Madrid Center](https://www.expedia.co.uk/Madrid-Hotels-Novotel-Madrid-Center.h17125.Hotel-Information) > > [Hotel Riu Plaza España](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Riu-Plaza-Espana.h29345493.Hotel-Information) > > [Axel Hotel Madrid - Adults Only](https://www.expedia.co.uk/Madrid-Hotels-Axel-Hotel-Madrid-Adults-Only.h18944163.Hotel-Information) > > [The Principal Madrid, Small Luxury Hotels](https://www.expedia.co.uk/Madrid-Hotels-The-Principal-Madrid.h9550091.Hotel-Information) > > [Novotel Madrid City Las Ventas](https://www.expedia.co.uk/Madrid-Hotels-Novotel-Madrid-City-Las-Ventas.h19393.Hotel-Information) > > [Dear Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Dear-Hotel-Madrid.h11769475.Hotel-Information) > > [Gran View Apartments](https://www.expedia.co.uk/Madrid-Hotels-Gran-View-Apartments.h63896948.Hotel-Information) > > [Intelier Palacio de San Martín Hotel](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Intur-Palacio-San-Martin.h804778.Hotel-Information) > > [Room Mate Collection Alba, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Room-Mate-Alba.h37052055.Hotel-Information) > > [H10 Villa de la Reina Boutique Hotel](https://www.expedia.co.uk/Madrid-Hotels-H10-Villa-De-La-Reina-Boutique-Hotel.h849469.Hotel-Information) > > [Pestana Collection Plaza Mayor](https://www.expedia.co.uk/Madrid-Hotels-Pestana-Plaza-Mayor-Madrid.h34570433.Hotel-Information) > > [Barceló Imagine](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Imagine.h18863.Hotel-Information) > > [Hyatt Regency Hesperia Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hyatt-Regency-Hesperia-Madrid.h571666.Hotel-Information) > > [Melia Madrid Princesa](https://www.expedia.co.uk/Madrid-Hotels-Melia-Madrid-Princesa.h11885.Hotel-Information) > > [Barceló Torre de Madrid](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Torre-De-Madrid.h15371941.Hotel-Information) > > [Santo Mauro, a Luxury Collection Hotel, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Santo-Mauro.h27247.Hotel-Information) > > [Mandarin Oriental Ritz, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Mandarin-Oriental-Ritz.h26286.Hotel-Information) > > [Relais & Châteaux Heritage Madrid](https://www.expedia.co.uk/Madrid-Hotels-Relais-Chateaux-Heritage-Madrid.h18184736.Hotel-Information) > > [Radisson RED Madrid](https://www.expedia.co.uk/Madrid-Hotels-Radisson-RED-Madrid.h4159.Hotel-Information) > > [Hard Rock Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [room Select Sol](https://www.expedia.co.uk/Madrid-Hotels-Room007-Select-Sol.h17574684.Hotel-Information)