Title: BYPILLOW The Citadel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # BYPILLOW The Citadel Historic Madrid blends old-world architecture with modern amenities, placing Plaza Mayor's cobblestones within easy walking distance. ## Photo gallery for BYPILLOW The Citadel ![Exterior - BYPILLOW The Citadel (Madrid)](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/589b8a73.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - BYPILLOW The Citadel (Madrid)](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/322ebbf2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Triple Room | Living area | Flat-screen TV - BYPILLOW The Citadel (Madrid)](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/b89b4d95.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Double Room | Desk, free cots/infant beds, free WiFi, bed sheets - BYPILLOW The Citadel (Madrid)](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/df44c850.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room, 1 Double Bed | Desk, free cots/infant beds, free WiFi, bed sheets - BYPILLOW The Citadel (Madrid)](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/w1498h1000x0y0-661457e4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies BYPILLOW The Citadel places travelers in Madrid's historic center, near the Royal Palace and Puerta del Sol. The hotel offers reliable in-room WiFi, and staff provide knowledgeable tour assistance to help guests explore the city's landmarks. ## Reviews 8.8 Excellent ## Popular amenities - Free Wi-Fi - Air-conditioning - Housekeeping £80 includes taxes & fees 25 Jan - 26 Jan ## Room options ### Check availability for these dates Tonight [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ### View all photos for Standard Double Room, 1 Double Bed ![Standard Double Room, 1 Double Bed | Desk, free cots/infant beds, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/w1499h1000x0y0-bfe0570b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Double Bed 10.0 Exceptional 2 reviews ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Daily housekeeping Desk - 161 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Superior Double Room ![Superior Double Room | Desk, free cots/infant beds, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/58df7c17.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Daily housekeeping Desk - 193 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Triple Room ![Triple Room | Desk, free cots/infant beds, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/490944bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room 9.0 Wonderful 4 reviews ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Daily housekeeping Desk - 226 sq ft - Sleeps 3 - 1 Queen Sofa Bed and 2 Single Beds OR 1 Queen Sofa Bed and 1 Queen Bed ### View all photos for Double Room (Interior) ![Double Room (Interior) | Desk, free cots/infant beds, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/5ce321d6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (Interior) ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Daily housekeeping Desk - 129 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Twin Room ![Twin Room | Desk, free cots/infant beds, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/3f2f96d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room 8.8 Excellent 3 reviews ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Daily housekeeping Desk - 129 sq ft - Sleeps 3 - 2 Single Beds ## You may also like Ad ![Daily buffet breakfast (EUR 15 per person)](https://images.trvl-media.com/lodging/116000000/115970000/115968900/115968816/28f4ce33.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Spark By Hilton Madrid Alcala San Blas-Canillejas - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 9.2 Wonderful 68 reviews £66 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Madrid-Hotels-Spark-By-Hilton-Madrid-Alcala.h115968816.Hotel-Information?chkin=2026-1-18&chkout=2026-1-19&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=9d640564-31a5-43a8-a77c-401ac55ce47c&top_cur=GBP) Ad ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/30000/27600/27514/fc85fe82.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Madrid Chamartín Affiliated by Meliá Chamartín - Pool - Kids’ pool - Free Wi-Fi - Restaurant 8.4 Very good 1,001 reviews £86 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Madrid-Chamartin-Affiliated-By-Melia.h27514.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=9d640564-31a5-43a8-a77c-401ac55ce47c&top_cur=GBP) Ad ![Porch](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/60000/54500/54490/44b376d4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grupotel Mayorazgo Madrid Centro - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.4 Very good 807 reviews £101 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Mayorazgo.h54490.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=9d640564-31a5-43a8-a77c-401ac55ce47c&top_cur=GBP) Ad ![Restaurant](https://images.trvl-media.com/lodging/1000000/10000/4200/4199/338a285b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Madrid Centro Affiliated by Meliá Madrid Centro - Free Wi-Fi - Restaurant - Air-conditioning - Gym 8.2 Very good 1,002 reviews £95 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Madrid-Centro-Affiliated-By-Melia.h4199.Hotel-Information?chkin=2026-1-18&chkout=2026-1-19&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=9d640564-31a5-43a8-a77c-401ac55ce47c&top_cur=GBP) Ad ![Reception](https://images.trvl-media.com/lodging/15000000/14730000/14725900/14725875/5f74a3f1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Only YOU Hotel Atocha Retiro - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 9.4 Exceptional 1,131 reviews £128 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Madrid-Hotels-Only-YOU-Hotel-Atocha.h14725875.Hotel-Information?chkin=2026-1-18&chkout=2026-1-19&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=9d640564-31a5-43a8-a77c-401ac55ce47c&top_cur=GBP) Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/26500/26417/7897873c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Atlantico Madrid Madrid Centro - Free Wi-Fi - Air-conditioning - Breakfast available - Business services 9.8 Exceptional 2,189 reviews £215 includes taxes & fees 3 Feb - 4 Feb [](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Atlantico-Madrid.h26417.Hotel-Information?chkin=2026-2-3&chkout=2026-2-4&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=9d640564-31a5-43a8-a77c-401ac55ce47c&top_cur=GBP) Ad ![Property entrance](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/42000000/41050000/41046200/41046184/1edaed5f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Four Seasons Hotel Madrid Madrid Centro - Pool - Spa - Pet-friendly - Free Wi-Fi 9.8 Exceptional 312 reviews £715 includes taxes & fees 3 Feb - 4 Feb [](https://www.expedia.co.uk/Madrid-Hotels-Four-Seasons-Hotel-Madrid.h41046184.Hotel-Information?chkin=2026-2-3&chkout=2026-2-4&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=9d640564-31a5-43a8-a77c-401ac55ce47c&top_cur=GBP) Ad ![Garden](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2380000/2373900/2373884/14c3df6e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Único Madrid - Small Luxury Hotels Salamanca - Free Wi-Fi - Restaurant - Air-conditioning - Gym 9.4 Exceptional 384 reviews £390 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Unico-Madrid-Small-Luxury-Hotels.h2373884.Hotel-Information?chkin=2026-1-25&chkout=2026-1-26&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=9d640564-31a5-43a8-a77c-401ac55ce47c&top_cur=GBP) Ad ![Porch](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/30000000/29350000/29345500/29345493/1f87b6d3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Riu Plaza España Madrid Centro - Pool - Free Wi-Fi - Restaurant - Gym 9.4 Exceptional 4,595 reviews £129 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Riu-Plaza-Espana.h29345493.Hotel-Information?chkin=2026-1-18&chkout=2026-1-19&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=9d640564-31a5-43a8-a77c-401ac55ce47c&top_cur=GBP) Ad ![2 restaurants, breakfast, lunch, dinner served; Mexican cuisine ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/75000000/74830000/74821200/74821172/b0c22571_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Madrid EDITION Madrid Centro - Pool - Spa - Pet-friendly - Free Wi-Fi 9.4 Exceptional 266 reviews £248 includes taxes & fees 3 Feb - 4 Feb [](https://www.expedia.co.uk/Madrid-Hotels-The-Madrid-Edition.h74821172.Hotel-Information?chkin=2026-2-3&chkout=2026-2-4&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=9d640564-31a5-43a8-a77c-401ac55ce47c&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-The-Citadel-By-Pillow.h11878417.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-The-Citadel-By-Pillow.h11878417.Hotel-Information) ## About the area Madrid Centro, a neighbourhood in Madrid, is home to BYPILLOW The Citadel. Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and some of the area's notable landmarks include Royal Palace of Madrid and Puerta de Alcalá. Check out an event or a game at Movistar Arena, and consider making time for Madrid Zoo Aquarium, a top attraction not to be missed. [Visit our Madrid travel guide](https://www.expedia.co.uk/Madrid.dx178281) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.41630%2C-3.70978&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=DQo10MAFDL-Wb-6Ou6WpwVbgoC8=) Calle Espejo 2, piso 2, Madrid, Madrid, 28013 ### What's nearby - Plaza de España - Princesa \- 2 min walk \- 0.1 miles - San Miguel Market \- 2 min walk \- 0.1 miles - Royal Palace of Madrid \- 3 min walk \- 0.2 miles - Plaza Mayor \- 3 min walk \- 0.2 miles - Gran Via \- 6 min walk \- 0.4 miles ### Getting around - Opera Station - 3 min walk - Madrid Principe Pio Station - 17 min walk - Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 36 min drive ### Restaurants - ‪El Chaparrito - ‬2 min walk - ‪El Minibar - ‬1 min walk - ‪Restaurante Taberneros - ‬1 min walk - ‪La Esquina de San Miguel - ‬1 min walk - ‪Bar Refra - ‬1 min walk ## About this property ### BYPILLOW The Citadel Hostal near Plaza Mayor Close to Royal Palace of Madrid and Puerta del Sol, BYPILLOW The Citadel has plenty to offer. Stay connected with free in-room WiFi. You'll also find perks such as: - A round-trip airport shuttle (surcharge), a lift and tour/ticket information - Guest reviews say great things about the helpful staff Room features All guest rooms at BYPILLOW The Citadel offer comforts, such as air conditioning, as well as More amenities include: - Bathrooms with showers and hairdryers - Free infant beds, daily housekeeping and desks ## Similar properties ![Economy Double Room | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/381aad03.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BYPILLOW Crosstown Madrid Centro - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk 9.2 Wonderful 127 reviews £62 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=91484708&PinnedHotelID=91484708&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/15000000/14600000/14590500/14590488/7aed1f0a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hostal Met Madrid Madrid Centro - Free Wi-Fi - Air-conditioning - Room service - Housekeeping 9.2 Wonderful 280 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=14590488&PinnedHotelID=14590488&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/3000000/2540000/2536200/2536103/fe9ac161.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hostal Oriente Madrid Centro - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk 8.6 Excellent 527 reviews £77 includes taxes & fees 1 Feb - 2 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=2536103&PinnedHotelID=2536103&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily continental breakfast ](https://images.trvl-media.com/lodging/4000000/3460000/3453800/3453734/e4f8ad88.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Madrisol Madrid Centro - Breakfast included - Free Wi-Fi - Air-conditioning - Housekeeping 7.6 Good 151 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=3453734&PinnedHotelID=3453734&HadPinnedHotel=true®ionId=-1&adults=2) ![Balcony](https://images.trvl-media.com/lodging/7000000/6050000/6042900/6042829/ca1f75ce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hostal La Macarena Madrid Centro - Free Wi-Fi - Air-conditioning - Business services - 24/7 front desk 8.6 Excellent 555 reviews £86 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=6042829&PinnedHotelID=6042829&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/75000000/74850000/74840800/74840771/6be86399.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hostal Persal Madrid Centro - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 9.0 Wonderful 217 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=74840771&PinnedHotelID=74840771&HadPinnedHotel=true®ionId=-1&adults=2) ![Double Room, Terrace (Jacuzzi) | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/70000/63500/63454/b7a0b9f1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ópera Madrid Centro - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.8 Excellent 1,001 reviews £104 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=63454&PinnedHotelID=63454&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/4000000/3010000/3001100/3001051/549b9e41.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hostal Veracruz Madrid Centro - Free Wi-Fi - Air-conditioning - Housekeeping - Extra beds/cots 8.4 Very good 524 reviews £104 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=3001051&PinnedHotelID=3001051&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Double Room, Balcony | Blackout curtains, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/18000000/17580000/17574700/17574684/956d4a24.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### room Select Sol Madrid Centro - Free Wi-Fi - Air-conditioning - Laundry room - Housekeeping 8.6 Excellent 1,000 reviews £68 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=17574684&PinnedHotelID=17574684&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/6000000/5260000/5257900/5257855/5254240b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hostal Abaaly Madrid Centro - Free Wi-Fi - 24/7 front desk 6.8 65 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=5257855&PinnedHotelID=5257855&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - 24-hour return airport shuttle (surcharge) ### Family friendly - In-room cot ### Conveniences - Limited-hour front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Accessibility - Lift ### More - 1 floor ## Room amenities ### Bedroom - Bedsheets provided - Free cot ### Bathroom - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV ### More - Air conditioning - Desk ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 10:00 PM Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Contactless check-out Late check-out subject to availability Late check-out fee: EUR 10 ### Special check-in instructions The front desk is open daily from 2:00 PM - 10:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Late check-out fee: EUR 10 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation ### Property is also known as Citadel Pillow Hostel Madrid Citadel Pillow Hostel Citadel Pillow Madrid Citadel Pillow Citadel Pillow Hostal Madrid Citadel Pillow Hostal The Citadel by Pillow BYPILLOW The Citadel Hostal BYPILLOW The Citadel Madrid BYPILLOW The Citadel Hostal Madrid ## Frequently asked questions ### Is BYPILLOW The Citadel pet-friendly? ### How much does it cost to stay at BYPILLOW The Citadel? ### How much is parking at BYPILLOW The Citadel? ### What time is check-in at BYPILLOW The Citadel? ### What time is check-out at BYPILLOW The Citadel? ### Does BYPILLOW The Citadel provide a shuttle to the airport? ### Where is BYPILLOW The Citadel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## BYPILLOW The Citadel Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.2 Location ### 9.0 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 183 8 - Good 104 6 - Okay 22 4 - Poor 12 2 - Terrible 9 ## Reviews ### 10/10 Excellent #### HE 12 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The room is kinda of smelly (probably a smoking room) ##### HE Stayed 1 night in Dec 2025 ### 6/10 Okay #### Maria Teresa 5 Jan 2026 Liked: Cleanliness, staff & service I love the location of the property and the room is very spacious, very clean. The only thing that I don’t like is the check in time. Nobody is at the property. After 14 hours of flight you want to check in. But nobody is there until 2:00\. So we just waited about 5 hours iand it’s freezing. And one more thing at night there is no hot shower. I already complain about it Still water is cold during the night times ##### Maria Teresa Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### adriana aranda 22 May 2025 Liked: Cleanliness, property conditions & facilities Todo excelente ##### adriana aranda Stayed 2 nights in May 2025 ### 10/10 Excellent #### Jonas 10 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great service! Really service minded staff ##### Jonas Stayed 1 night in May 2025 ### 10/10 Excellent #### Mariella 21 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect! ##### Mariella Stayed 3 nights in May 2025 ### 8/10 Good #### Sam 20 Feb 2025 Liked: Cleanliness, amenities Disliked: Property conditions & facilities Room was good size and really clean, all new furniture and massive tv. The bathroom was a bit small and beds were a bit hard - but overall comfortable. The hotel is in a great location! I would stay here again ##### Sam Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Valérie 2 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location ##### Valérie Stayed 5 nights in May 2024 ### 10/10 Excellent #### Maria 2 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location was great. ##### Maria Stayed 1 night in Sep 2022 ### 8/10 Good #### María Dolores 11 Jun 2023 Liked: Staff & service, property conditions & facilities Great location ##### María Dolores Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Sami 11 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location! We had a nice stay! The staff is really friendly and helpful, and the hotel is in a great location with both sightseeing and shopping at walking distance. There are also a lots of restaurants and cafés close by. ##### Sami Stayed 3 nights in May 2024 ### 10/10 Excellent #### Mohammed Suhel 21 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very comfortable stay at this clean and spacious hotel. It is perfectly situated in the city centre of Madrid with many points of interest within walking distance of the property, making it very convenient. ##### Mohammed Suhel Stayed 1 night in Sep 2024 ### 10/10 Excellent #### John 26 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect for City Centre Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed. ##### John Stayed 1 night in Nov 2024 ### 10/10 Excellent #### jill 20 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place to stay We really enjoyed the Citadel, it was in a great location and so close to loads of great places to visit. It was very clean and the room was cleaned each day we were there with lovely fresh towels. The staff we met were really friendly. Would definitely stayt here again. ##### jill Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Junming 9 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room is very clean and nice, even though the hotel is in a very old building. ##### Junming Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Agnes 3 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Perfect location!! Just across mercado san miguel ! Great location ##### Agnes Stayed 3 nights in May 2023 ### 10/10 Excellent #### Miles 25 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent Location, Friendly staff. Easy check in. Perfect for a budget room. ##### Miles Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Daron 23 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very clean property and rooms were spacious and clean. Drinking bar at reasonable prices. I would definitely be back at this hotel when I visit again. ##### Daron Stayed 2 nights in May 2023 ### 4/10 Poor #### Alexander 9 Apr 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 1-star hotel... But it's written 3-star hotel... According to the information at hotels.com, it's a 3-star hotel. However, that is NOT the case since it's a 1-star hotel; which we found out while arriving to the hotel. The bed was OK, otherwise, everything was pretty bad. ##### Alexander Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Daniel 5 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great location. Walking distance to many tourist destinations. Very thin walls between rooms, so bring ear plugs. ##### Daniel Stayed 2 nights in May 2023 ### 8/10 Good #### Grace 13 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is close to most of attractions, in walkable distance. Cross the street, Mercedo de San Miguel there, a lot of choices for delicious food, you can find whatever you like there. ##### Grace Stayed 2 nights in Sep 2023 ### 8/10 Good #### Leopoldo 2 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great central place to stay. Too bad the elevator was not working; not good for us seniors. ##### Leopoldo Stayed 3 nights in Oct 2023 ### 8/10 Good #### Shirin 27 Jun 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### Centrally situated in Madrid nice price/quality for a stay in Madrid, reception is not always manned so take your precautions very clean and in good shape ##### Shirin Stayed 3 nights in Jun 2024 ### 8/10 Good #### CARLOS 6 Feb 2024 Liked: Cleanliness, staff & service A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources. ##### CARLOS Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Joel 22 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Julie the receptionist was extremely helpful and friendly. ##### Joel Stayed 1 night in May 2023 ### 10/10 Excellent #### Mintrue 4 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great location with walking to everything you need. Enjoyed my time here. Will definitely be back. Gabby was very friendly and resourceful. Worth the money. ##### Mintrue Stayed 1 night in Oct 2023 ## Expedia's Latest Trends ### Hotels > [NH Madrid Barajas Airport](https://www.expedia.co.uk/Madrid-Hotels-NH-Madrid-Barajas-Airport.h523340.Hotel-Information) > > [NYX Hotel Madrid by Leonardo Hotels](https://www.expedia.co.uk/Madrid-Hotels-NYX-Hotel-Madrid-By-Leonardo-Hotels.h16063.Hotel-Information) > > [Melia Castilla](https://www.expedia.co.uk/Madrid-Hotels-Melia-Castilla.h6066.Hotel-Information) > > [Plaza de España Skyline](https://www.expedia.co.uk/Madrid-Hotels-Be-Mate-Plaza-De-Espana.h22240886.Hotel-Information) > > [Canopy by Hilton Madrid Castellana](https://www.expedia.co.uk/Madrid-Hotels-Canopy-By-Hilton-Madrid-Castellana.h4568.Hotel-Information) > > [Hyatt Regency Hesperia Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hyatt-Regency-Hesperia-Madrid.h571666.Hotel-Information) > > [Melia Madrid Princesa](https://www.expedia.co.uk/Madrid-Hotels-Melia-Madrid-Princesa.h11885.Hotel-Information) > > [Hotel Agumar Atocha](https://www.expedia.co.uk/Madrid-Hotels-Agumar-Hotel.h54492.Hotel-Information) > > [NH Madrid Ribera del Manzanares](https://www.expedia.co.uk/Madrid-Hotels-NH-Madrid-Ribera-Del-Manzanares.h4101730.Hotel-Information) > > [Santo Mauro, a Luxury Collection Hotel, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Santo-Mauro.h27247.Hotel-Information) > > [Mandarin Oriental Ritz, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Mandarin-Oriental-Ritz.h26286.Hotel-Information) > > [Hotel Puerta América](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Puerta-America.h1199013.Hotel-Information) > > [Novotel Madrid City Las Ventas](https://www.expedia.co.uk/Madrid-Hotels-Novotel-Madrid-City-Las-Ventas.h19393.Hotel-Information) > > [Hard Rock Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [Sercotel Gran Hotel Conde Duque](https://www.expedia.co.uk/Madrid-Hotels-Sercotel-Gran-Hotel-Conde-Duque.h17269.Hotel-Information) > > [Novotel Madrid Center](https://www.expedia.co.uk/Madrid-Hotels-Novotel-Madrid-Center.h17125.Hotel-Information) > > [Best Osuna Feria Madrid](https://www.expedia.co.uk/Madrid-Hotels-Best-Osuna-Feria-Madrid.h15882.Hotel-Information) > > [Barceló Emperatriz](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Emperatriz.h54497.Hotel-Information) > > [InterContinental Madrid by IHG](https://www.expedia.co.uk/Madrid-Hotels-InterContinental-Madrid.h22036.Hotel-Information) > > [Relais & Châteaux Heritage Madrid](https://www.expedia.co.uk/Madrid-Hotels-Relais-Chateaux-Heritage-Madrid.h18184736.Hotel-Information) > > [Barceló Imagine](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Imagine.h18863.Hotel-Information) > > [Melia Avenida América](https://www.expedia.co.uk/Madrid-Hotels-Melia-Avenida-America.h48884.Hotel-Information) > > [One Shot Luchana ](https://www.expedia.co.uk/Madrid-Hotels-One-Shot-Luchana-22.h5784203.Hotel-Information) > > [NH Madrid Atocha](https://www.expedia.co.uk/Madrid-Hotels-NH-Madrid-Atocha.h523332.Hotel-Information) > > [Travelodge Madrid Metropolitano](https://www.expedia.co.uk/Madrid-Hotels-Travelodge-Madrid-Alcala.h6141249.Hotel-Information) > > [Abba Madrid Hotel](https://www.expedia.co.uk/Madrid-Hotels-Abba-Madrid-Hotel-4Superior.h973312.Hotel-Information) > > [NH Collection Madrid Eurobuilding](https://www.expedia.co.uk/Madrid-Hotels-NH-Collection-Madrid-Eurobuilding.h24151.Hotel-Information) > > [Eurostars Madrid Tower](https://www.expedia.co.uk/Madrid-Hotels-Eurostars-Madrid-Tower.h1874306.Hotel-Information) > > [Hilton Madrid Airport](https://www.expedia.co.uk/Madrid-Hotels-Hilton-Madrid-Airport.h1695661.Hotel-Information) ---