BYPILLOW The Citadel

Property class: 3

Choose dates to view prices

Reviews

8.8 out of 10
Excellent
Close to Plaza Mayor and Puerta del Sol, BYPILLOW The Citadel has plenty to offer. Stay connected with free in-room WiFi.
The current price is £113
includes taxes & fees
15 Nov - 16 Nov

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room, 1 Double Bed

A hotel room with a bed, a nightstand, a lamp, and a window with curtains.

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

A person sitting on the floor of a hotel room, reading a book.

Superior Double Room

  • 193 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

A hotel room with a white sofa, abstract artwork on the wall, a small table with a water bottle, and a red door leading to another room.

Triple Room

9.2 out of 10
Wonderful
(5 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Double Room (Interior)

A hotel room with a bed, a TV, a chair, a table with a kettle and glasses, and a painting on the wall.

Double Room (Interior)

  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

A hotel room with a large bed, a red archway, a wall-mounted air conditioner, and a framed abstract artwork.

Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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About the area

Madrid Centro, a neighbourhood in Madrid, is home to BYPILLOW The Citadel. Royal Palace of Madrid and Plaza de Cibeles are notable landmarks, and travellers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Calle Espejo 2, piso 2, Madrid, Madrid, 28013

What's nearby

  • A statue of a man on horseback in front of a red building with white windows and balconies.
    Plaza Mayor
    2 min walk - 0.1 miles
  • A covered market with ornate architecture and a large clock.
    San Miguel Market
    2 min walk - 0.1 miles
  • A grand historic building with classical architecture, featuring columns, statues, and a dome.
    Royal Palace of Madrid
    3 min walk - 0.2 miles
  • A statue of a bear holding a tree with the inscription "50 AÑOS EN SOL".
    Puerta del Sol
    6 min walk - 0.4 miles
  • A cityscape at dusk with historic buildings, a prominent Rolex store, and a busy street.
    Gran Via
    6 min walk - 0.4 miles

Getting around

  • Opera Station
    3 min walk
  • Madrid Principe Pio Station
    17 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    36 min drive

Restaurants

  • Gyoza Go!
    2 min walk
  • FOUR
    3 min walk
  • Gloria Bendita
    1 min walk
  • Restaurante Taberneros
    1 min walk
  • Kuraya
    2 min walk

About this property

BYPILLOW The Citadel

  • Hostal near Plaza Mayor
  • Close to Puerta del Sol and Gran Via, BYPILLOW The Citadel has plenty to offer. Stay connected with free in-room WiFi.
  • You'll also find perks such as:
    • A round-trip airport shuttle (surcharge), a lift and tour/ticket information
    • Guest reviews say great things about the helpful staff
  • Room features
  • All guest rooms at BYPILLOW The Citadel offer comforts, such as air conditioning, as well as
  • More amenities include:
    • Bathrooms with showers and hairdryers
    • Free infant beds, daily housekeeping and desks

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  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Family friendly

  • In-room cot

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 floor

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

The front desk is open daily from 2:00 PM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

  • Mastercard
  • Visa

Important information

Optional extras

  • Late check-out fee: EUR 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Frequently asked questions

Is BYPILLOW The Citadel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at BYPILLOW The Citadel?

As of 15 Oct 2026, prices found for a 1-night stay for 2 adults at BYPILLOW The Citadel on 15 Nov 2026 start from £113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at BYPILLOW The Citadel?

This hostal doesn't offer parking.

What time is check-in at BYPILLOW The Citadel?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at BYPILLOW The Citadel?

Checkout is at 11:00 AM. Late checkout is available for EUR 10 (subject to availability).

Does BYPILLOW The Citadel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is BYPILLOW The Citadel located?

Located in Madrid Centro, this hostal is steps away from San Miguel Market and Plaza Mayor. Puerta del Sol and Gran Via are also within 10 minutes. Opera Station is only a 3-minute walk and Sol Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

BYPILLOW The Citadel Reviews

8.8

Excellent

9.2

Cleanliness

9.2

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 193 out of 343 reviews
Rating 8 - Good. 106 out of 343 reviews
Rating 6 - Okay. 22 out of 343 reviews
Rating 4 - Poor. 13 out of 343 reviews
Rating 2 - Terrible. 9 out of 343 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! It’s within walkable distance to major historic sites. Close to shops and restaurants. The rooms are located on the second floor and there is a small elevator. Our room was well equipped with a small refrigerator, hair dryer, and a garment steamer. There was also an electric kettle, instant coffee, tea bags and complementary Biscoff cookies. The beds were super confortable. The air conditioner was great too!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localizaçao excelente, em frente da casa onde Goya morou em 1.777. Uma joia. Local simples mas limpo.Valeu!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me gusto muy bueno
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should have no negative reviews. In a perfect area and a great price. Staff is incredibly helpful and it was extremely well maintained. Couldn’t have asked for a better experience!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very nice room, on the small side but had everything we needed for just one night stay, location was excellent, the building inside need a little fix but overall we were happy!!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great location
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Disliked: Cleanliness
The location was amazing, the bed was comfortable, and the room was quite nice, but the bathroom smelled like sewage. Had to keep the bathroom door pulled all the way shut and it was still intolerable.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Central location - just some noise late at night- we walked up the stairs as we didn’t notice elevator- carpet is hallway which I always find dirty but bed area was tile. Bathroom light is dark. Supplied with fridge and coffee/ tea
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Quarto extremamente confortável, limpo, recepção atenciosa e gentil, hotel extremamente bem localizado, podendo ir aos principais pontos turísticos andando, mercado próximo.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación e instalaciones, la única cosa es que el agua caliente
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
I love the location of the property and the room is very spacious, very clean. The only thing that I don’t like is the check in time. Nobody is at the property. After 14 hours of flight you want to check in. But nobody is there until 2:00. So we just waited about 5 hours iand it’s freezing. And one more thing at night there is no hot shower. I already complain about it Still water is cold during the night times
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room is kinda of smelly (probably a smoking room)
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitación ideal. Pequeña pero con todas las comodidades y excelente ubicación.
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Todo excelente
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service!

Really service minded staff
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable. Staff was helpful and the best sell of this hostel is the location. It's 2 mins walk from Royal palace. 19 mins walking from Pardo muesem and central park. Room balcony opens to main Street and it's buzzing till 12am. Front desk is available from 2pm to 10pm . We stayed here for 3 nights and didn't even once needed to take metro to anywhere. Everything is at walking distance. From airport you need to change 2 metros to get to Sol station and from Sol station it's 10 mins walk to this place. Booking this place saved us lot of time and money we could have spent if staying somewhere else. Worth every penny
Stayed 3 nights in Apr 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

1-star hotel... But it's written 3-star hotel...

According to the information at hotels.com, it's a 3-star hotel. However, that is NOT the case since it's a 1-star hotel; which we found out while arriving to the hotel. The bed was OK, otherwise, everything was pretty bad.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は広く、観光地にも近かった。、
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room was good size and really clean, all new furniture and massive tv. The bathroom was a bit small and beds were a bit hard - but overall comfortable. The hotel is in a great location! I would stay here again
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hyvä yöpymiskokemus

Respa oli oven takana, hetki meni löytää se. Ystävällinen henkilökunta ja siisti huone. Kahvi/tee ja pullovesi sisältyi huoneeseen. Hotelli rauhallisella paikalla
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel no centro

A hospedagem se concentra no segundo pavimento de um edifício antigo, com quartos renovados. O quarto nos surpreendeu positivamente pelo tamanho, com antessala e sofá no quarto. A jarra que disponibilizam para água quente é ótima para o inverno. A localização central é muito boa, em viela tranquila.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for City Centre

Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Excelente recepción, da consejos
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
沒想到櫃檯和房間都是位於巷內三樓，但整體除了隔音較差，電梯很小，其他大致良好，接待小姐和善
Stayed 4 nights in Oct 2024