Title: Petit Palace Savoy Alfonso XII Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Petit Palace Savoy Alfonso XII Art Deco hotel connected to a railway/underground station in Madrid with a restaurant ![Bar (on property)](https://images.trvl-media.com/lodging/5000000/4440000/4433600/4433525/c844ec61.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/162532a4-11f3-4d7e-8c49-715e7840a206-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Interior entrance](https://images.trvl-media.com/lodging/5000000/4440000/4433600/4433525/fb4ef274.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/5000000/4440000/4433600/4433525/1016c6b8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/5000000/4440000/4433600/4433525/68ef23b4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Petit Palace Savoy Alfonso XII in Madrid's vibrant center offers a refined base for city exploration. Enjoy Mediterranean dishes at El Retiro, relax with drinks at the bar, in-room WiFi, bicycle rentals, and tips from helpful concierge staff. VIP Access 9.2 Wonderful ## Popular amenities - - - Bar - Pet-friendly - Room service - Housekeeping £200 includes taxes & fees 2 Nov - 3 Nov VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct 2 - Oct 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=4433525&PinnedHotelID=4433525&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=4433525&PinnedHotelID=4433525&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 3 - Oct 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=4433525&PinnedHotelID=4433525&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=4433525&PinnedHotelID=4433525&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=4433525&PinnedHotelID=4433525&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=4433525&PinnedHotelID=4433525&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=4433525&PinnedHotelID=4433525&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=4433525&PinnedHotelID=4433525&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Standard Double Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/5000000/4440000/4433600/4433525/18bd4a77.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.8 Excellent 23 reviews ### Highlights Air conditioning Heating Free cots/infant beds Smart TV Blackout curtains Private bathroom Hairdryer Coffee/tea maker - 215 sq ft - Sleeps 2 - 1 Double Bed OR 2 Single Beds ![Quadruple Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/5000000/4440000/4433600/4433525/45e5af1d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room 7.6 Good 7 reviews ### Highlights Air conditioning Heating Free cots/infant beds Smart TV Blackout curtains Private bathroom Hairdryer Coffee/tea maker - 248 sq ft - Sleeps 4 - 1 Double Bed and 1 Single Bunk Bed OR 2 Single Beds and 1 Single Bunk Bed ![Triple Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/5000000/4440000/4433600/4433525/b79b93fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room 7.4 Good 3 reviews ### Highlights Air conditioning Heating Free cots/infant beds Smart TV Blackout curtains Private bathroom Hairdryer Coffee/tea maker - 215 sq ft - Sleeps 3 - 1 Double Bed and 1 Single Bed OR 3 Single Beds ![Double Room, Park View (Retiro) | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/5000000/4440000/4433600/4433525/f1a809fc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Park View (Retiro) 7.8 Good 9 reviews ### Highlights Air conditioning Heating Free cots/infant beds Smart TV Blackout curtains Private bathroom Hairdryer Coffee/tea maker - 215 sq ft - Park view - Sleeps 2 - 1 Queen Bed ![Basic Double Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/5000000/4440000/4433600/4433525/92bfd44c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room 9.0 Wonderful 13 reviews ### Highlights Air conditioning Heating Smart TV Blackout curtains Private bathroom Hairdryer Coffee/tea maker Minibar - 118 sq ft - Sleeps 2 - 1 Double Bed ![Junior Suite | Park view](https://images.trvl-media.com/lodging/5000000/4440000/4433600/4433525/213969aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 9.6 Exceptional 4 reviews ### Highlights Air conditioning Heating Free cots/infant beds Smart TV Blackout curtains Private bathroom Hairdryer Coffee/tea maker - 431 sq ft - Park view - Sleeps 4 - 1 Double Bed and 1 Single Bunk Bed ## You may also like Ad ![Property grounds](https://images.trvl-media.com/lodging/1000000/10000/8600/8556/e1583a20.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Palacio de los Duques Gran Meliá - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Petit-Palace-Savoy-Alfonso-XII.h4433525.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Petit-Palace-Savoy-Alfonso-XII.h4433525.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.41717%2C-3.68932&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=vBkFApuEX3vHH2XG0n1COEuH8bc=) Calle Alfonso XII, 18, Madrid, Madrid, 28014 #### What's nearby - Prado Museum - 6 min walk - 0.4 miles - Thyssen-Bornemisza National Museum - 8 min walk - 0.5 miles - El Retiro Park - 16 min walk - 0.9 miles - Royal Palace of Madrid - 4 min drive - 1.6 miles - Plaza Mayor - 4 min drive - 1.4 miles #### Getting around - Retiro Station - 7 min walk - Madrid Recoletos Station - 11 min walk - Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 16 min drive #### Restaurants - ‪Aarde - ‬4 min walk - ‪James Joyce Irish Pub - ‬7 min walk - ‪Casa Remigio - ‬5 min walk - ‪Casa Carmen - ‬5 min walk - ‪Maura Wines & Food - ‬3 min walk ## About this property ### Petit Palace Savoy Alfonso XII Upscale hotel near Prado Museum Located close to Thyssen-Bornemisza National Museum and Royal Botanical Garden, Petit Palace Savoy Alfonso XII provides dry cleaning/laundry services, a bar and a business centre. The on-site Mediterranean cuisine restaurant, El Retiro, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi. You'll also enjoy the following perks during your stay: - Buffet breakfast (surcharge), free bike hire and multilingual staff - Luggage storage, concierge services and a water dispenser - A reception hall, meeting rooms and a front desk safe - Guest reviews give top marks for the breakfast, helpful staff and location Room features All 87 rooms include comforts such as laptop-compatible safes and air conditioning, in addition to perks such as free WiFi and minibars. Guest reviews speak positively of the cleanliness rooms at the property. Extra conveniences in all rooms include: - Bathrooms with showers and hairdryers - Wardrobes/cupboards, electric kettles and heating ## Similar properties ![Property entrance](https://images.trvl-media.com/lodging/6000000/5300000/5297800/5297757/a7147bb1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Petit Palace Lealtad Plaza Jerónimos - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,000 reviews £181 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=5297757&PinnedHotelID=5297757&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (EUR 25 per person)](https://images.trvl-media.com/lodging/1000000/10000/4200/4159/f24c9d22.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson RED Madrid Madrid Centro - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 708 reviews £170 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=4159&PinnedHotelID=4159&HadPinnedHotel=true®ionId=-1&adults=2) ![Rock Star Suite | 1 bedroom, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/67000000/66910000/66907000/66906927/f79da699.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hard Rock Hotel Madrid Arganzuela - 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Gym - Laundry 9.2 Wonderful 75 reviews £131 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=7747255&PinnedHotelID=7747255&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Food and drink - Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 19 for adults and EUR 19 for children - A bar/lounge - A restaurant ### Restaurants on site - El Retiro ### Things to do - Free bicycle rentals ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Business centre - Conference space - Meeting rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Hardwood flooring in room - Lift - Wheelchair accessible (may have limitations) ### More - 1 building - 6 floors - Art Deco architecture - Built in 1852 - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - Smart TV ### Food and drink - Coffee/tea maker - Electric kettle - Minibar - Room service ### More - Air conditioning - Desk - Heating - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 25 per pet, per stay Service animals are welcome, and are exempt from fees Food and water bowls are available ### Children and extra beds Children are welcome Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately EUR 19 for adults and from EUR 19 for children - Pet fee: EUR 25 per pet, per stay - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property offers central heating or air conditioning, depending on the season. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Only registered guests are allowed in the guestrooms ### Property is also known as Petit Palace Alfonso Savoy Petit Palace Alfonso XII Petit Palace Savoy Petit Palace Savoy Alfonso Petit Palace Savoy Alfonso XII Petit Palace Savoy Alfonso XII Hotel Petit Palace Savoy Alfonso XII Hotel Madrid Petit Palace Savoy Alfonso XII Madrid Petit Savoy Alfonso Xii Madrid Petit Palace Savoy Alfonso XII Hotel Petit Palace Savoy Alfonso XII Madrid Petit Palace Savoy Alfonso XII Hotel Madrid ## Frequently asked questions ### Is Petit Palace Savoy Alfonso XII pet-friendly? > Yes, pets are allowed at this property. There's a fee of EUR 25 per pet, per stay. Service animals are exempt from fees. ### How much does it cost to stay at Petit Palace Savoy Alfonso XII? > As of 2 Oct 2025, prices found for a 1-night stay for 2 adults at Petit Palace Savoy Alfonso XII on 2 Nov 2025 start from £199.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Madrid-Hotels-Petit-Palace-Savoy-Alfonso-XII.h4433525.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### What time is check-in at Petit Palace Savoy Alfonso XII? > Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Petit Palace Savoy Alfonso XII? > Checkout is at noon. ### Where is Petit Palace Savoy Alfonso XII located? > Located in Jerónimos, this hotel is within a 10-minute walk of Prado Museum, Royal Botanical Garden and Thyssen-Bornemisza National Museum. El Retiro Park and ABC Serrano are also within 1 mi (2 km). Retiro Station is 7 minutes by foot and Banco de Espana Station is 7 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Petit Palace Savoy Alfonso XII Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.4 Location ### 9.4 Staff & service ### 9.0 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 679 8 - Good 233 6 - Okay 54 4 - Poor 19 2 - Terrible 15 ### 10/10 Excellent #### Daniela 28 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Perfect stay, great location ##### Daniela Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### ANDRES 15 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities nice hotel, great location ##### ANDRES Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Laura 27 Jul 2025 Liked: Amenities Excellent location and friendly staff. ##### Laura Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Maryna 25 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, very friendly staff ! Overall I would give 5 stars to this place, because I liked everything during my stay. ##### Maryna Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Todd 25 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome property. Near the park. Super dog friendly. Love the staff and location! ##### Todd Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Karina 16 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing location, big rooms. Very clean. ##### Karina Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Angel Arturo 20 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had the best experience at this hotel. The staff is just wonderful. Breakfast is very good and the staff there is also great. ##### Angel Arturo Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Marcela 20 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great Location ##### Marcela Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Angel 13 Jul 2025 Liked: Cleanliness, property conditions & facilities Due to its location, staying at this hotel is very convenient, in addition to the hospitality of the service staff. ##### Angel Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### John 24 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect for a stroll around Retiro ##### John Stayed 2 nights in Aug 2025 ### 8/10 Good #### William James 15 Jun 2025 Liked: Amenities An older hotel with smaller sized rooms but location is great and breakfast was wonderful ##### William James Stayed 3 nights in Apr 2025 ### 8/10 Good #### Jesmond 30 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities We appreciated the location slightly outside the central hustle, which made for a much quieter and safer stay. Being right across from the Retiro Park was fantastic for families. The room itself was standard and clean, though not a memorable feature of the stay. The staff, however, were notably friendly and attentive. ##### Jesmond Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Ann 8 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Was very nice. Better then what i thought for only seeing pictures online to book ##### Ann Stayed 1 night in Aug 2025 ### 10/10 Excellent #### RAMON 11 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent stay, attention, customer service. All the staff were very attentive. 5 Stars ##### RAMON Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Shaleena 20 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities The location is amazing, close to great restaurants, shopping and public transportation. ##### Shaleena Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### RAMON 10 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent ##### RAMON Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Rajesh 17 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We booked junior suite which was very spacious for our family of 4 with two adult kids. We had a bedroom, bunk bes, dining table and sofa in the room with a huge balcony facing the park. Dining was okay and needed to walk about 20 min to get good option but the place was very nice and quite. ##### Rajesh Stayed 3 nights in Aug 2025 ### 8/10 Good #### Alharith 23 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities It was ok ##### Alharith Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Daniel 31 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I e hotel right by El Retiro. It’s easy walk to several points of interest but away from crowds if you prefer quiet for rest. The property is older but everything is modernized . Didn’t dine in, so can’t rate the restaurant or room service. ##### Daniel Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Carrie 6 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities AC worked well, right across from Retiro Park, walk to Prado Museum. Breakfast was wonderful, we also had a lovely lunch where they opened a bit early for our group because they were available and we were hungry. Delicious! ##### Carrie Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Martha 20 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful hotel in great location! ##### Martha Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Andrea 30 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a wonderful stay here. Staff and breakfast staff were wonderful and helpful answering any questions we had to make our stay enjoyable. Location is great - right across from Retiro Park. The only improvement is with the shower floor being slippery and you need to be careful when steeping in you don’t slide and fall. Room, and rest of bathroom, shower head is perfect. The breakfast was absolutely wonderful and the breakfast staff is amazing! ##### Andrea Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Sheila 13 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great experience I would love to return ##### Sheila Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### JesusEduardo 5 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very well located, with an excellent restaurant ##### JesusEduardo ### 10/10 Excellent #### Ricardo J 14 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Well located. 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