Title: U-Sense Madrid Santa Ana Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=2198&destination=Madrid%2C+Community+of+Madrid%2C+Spain&selected=32869597&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # U-Sense Madrid Santa Ana ## Photo gallery for U-Sense Madrid Santa Ana ![Superior Apartment, 2 Bedrooms, City View | Living area | Smart TV - U-Sense Madrid Santa Ana (Madrid)](https://images.trvl-media.com/lodging/33000000/32870000/32869600/32869597/b45ae43d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Standard Apartment, 2 Bedrooms, Non Smoking | Private kitchen | Full-sized fridge, microwave, oven, stovetop - U-Sense Madrid Santa Ana (Madrid)](https://images.trvl-media.com/lodging/33000000/32870000/32869600/32869597/81fdc8e7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Apartment, 2 Bedrooms, City View | Living room | Smart TV - U-Sense Madrid Santa Ana (Madrid)](https://images.trvl-media.com/lodging/33000000/32870000/32869600/32869597/914f6c0c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Apartment, 2 Bedrooms, Non Smoking | Living area | Smart TV - U-Sense Madrid Santa Ana (Madrid)](https://images.trvl-media.com/lodging/33000000/32870000/32869600/32869597/36264b1f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Apartment, 2 Bedrooms, City View | 2 bedrooms, Select Comfort beds, individually decorated - U-Sense Madrid Santa Ana (Madrid)](https://images.trvl-media.com/lodging/33000000/32870000/32869600/32869597/6662bd97.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies U-Sense Madrid Santa Ana places visitors in the vibrant city pulse, blending historic charm with modern touches. Guests enjoy in-room WiFi, while the 24-hour front desk offers express check-in and helps arrange tours to explore the capital. ## Reviews 8.8 Excellent ## Popular amenities - Kitchen - Washing machine - Free Wi-Fi - Air-conditioning - Breakfast available £202 includes taxes & fees 19 Apr - 20 Apr ## Room options ### Check availability for these dates Tonight [Mar 31 - Apr 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=32869597&PinnedHotelID=32869597&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=32869597&PinnedHotelID=32869597&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 1 - Apr 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=32869597&PinnedHotelID=32869597&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=32869597&PinnedHotelID=32869597&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=32869597&PinnedHotelID=32869597&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=32869597&PinnedHotelID=32869597&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=32869597&PinnedHotelID=32869597&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=32869597&PinnedHotelID=32869597&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Standard Apartment, 2 Bedrooms, Non Smoking ![Standard Apartment, 2 Bedrooms, Non Smoking | 2 bedrooms, Select Comfort beds, individually decorated](https://images.trvl-media.com/lodging/33000000/32870000/32869600/32869597/0f3c4b30.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Apartment, 2 Bedrooms, Non Smoking - 688 sq ft - 2 bedrooms - Sleeps 4 - 1 Queen Bed and 2 Large Single Beds ### View all photos for Superior Apartment, 2 Bedrooms, City View ![Superior Apartment, 2 Bedrooms, City View | Living area | Smart TV](https://images.trvl-media.com/lodging/33000000/32870000/32869600/32869597/b45ae43d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Apartment, 2 Bedrooms, City View - City view - 753 sq ft - 2 bedrooms - Sleeps 4 - 1 Queen Bed and 2 Large Single Beds ### View all photos for Family Apartment, 2 Bedrooms, City View ![Smart TV](https://images.trvl-media.com/lodging/33000000/32870000/32869600/32869597/dab1887e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment, 2 Bedrooms, City View - 2 bedrooms - Sleeps 6 - 1 Queen Bed, 2 Large Single Beds and 1 Double Sofa Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/30000000/29350000/29345500/29345493/af77088a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Riu Plaza España Madrid Centro - 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Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.8 Excellent 1,002 reviews £102 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Madrid-Hotels-Vincci-Capitol.h17837.Hotel-Information?chkin=2026-4-1&chkout=2026-4-2&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=dece10f4-10d3-4b77-87d5-a43c56a9cacc&top_cur=GBP) Ad ![Daily buffet breakfast (EUR 17.6 per person)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/920000/913000/912950/dcba7929_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Vincci Madrid Centrum Madrid Centro - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.8 Excellent 726 reviews £102 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Madrid-Hotels-Vincci-Madrid-Centrum.h912950.Hotel-Information?chkin=2026-4-1&chkout=2026-4-2&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=dece10f4-10d3-4b77-87d5-a43c56a9cacc&top_cur=GBP) Ad ![Rooftop terrace](https://images.trvl-media.com/lodging/2000000/1710000/1710000/1709915/bb0f90bf.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Vincci Vía 66 Madrid Centro - Free Wi-Fi - Air-conditioning - Gym - Breakfast available 8.8 Excellent 1,002 reviews £93 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Madrid-Hotels-Vincci-Via-66.h1709915.Hotel-Information?chkin=2026-4-1&chkout=2026-4-2&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=dece10f4-10d3-4b77-87d5-a43c56a9cacc&top_cur=GBP) Ad ![Lobby](https://images.trvl-media.com/lodging/1000000/530000/523400/523313/w2561h3837x0y3-a3607025.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### NH Madrid Nacional Madrid Centro - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 9.2 Wonderful 1,002 reviews £123 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Madrid-Hotels-NH-Madrid-Nacional.h523313.Hotel-Information?chkin=2026-4-1&chkout=2026-4-2&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=dece10f4-10d3-4b77-87d5-a43c56a9cacc&top_cur=GBP) Ad ![Balcony view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/15000000/14590000/14583000/14582992/59bc4569_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Vincci The Mint Madrid Centro - 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Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 1,014 reviews £190 includes taxes & fees 5 Apr - 6 Apr [](https://www.expedia.co.uk/Madrid-Hotels-Pestana-CR7-Gran-Via-Madrid.h66244097.Hotel-Information?chkin=2026-4-5&chkout=2026-4-6&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=dece10f4-10d3-4b77-87d5-a43c56a9cacc&top_cur=GBP) Ad ![Restaurant](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/84000000/83550000/83543100/83543064/2ffc293b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Montera Madrid, Curio Collection By Hilton Madrid Centro - Pool - Free Wi-Fi - Air-conditioning - Gym 9.6 Exceptional 206 reviews £217 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Montera-Madrid.h83543064.Hotel-Information?chkin=2026-4-1&chkout=2026-4-2&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=dece10f4-10d3-4b77-87d5-a43c56a9cacc&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Oboe-Madrid-Santa-Ana.h32869597.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Oboe-Madrid-Santa-Ana.h32869597.Hotel-Information) ## About the area Located in Madrid Centro, a neighbourhood in Madrid, this aparthotel is near a metro station. National Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and some of the area's notable landmarks include Royal Palace of Madrid and Puerta de Alcalá. Check out an event or a game at Bernabéu Stadium, and consider making time for Madrid Zoo Aquarium, a top attraction not to be missed. [Visit our Madrid travel guide](https://www.expedia.co.uk/Madrid.dx178281) [View more Aparthotels in Madrid](https://www.expedia.co.uk/Madrid-Apart-Hotels.d178281-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.41492%2C-3.70088&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=YLLcOtt1duhkTtOD7cU7kBbY4og=) Plaza de Sta. Ana 2, Madrid, Madrid, 28012 ### What's nearby - ![0_56888998](https://images.trvl-media.com/place/6158949/41c69074-06c9-442d-bda8-79b7a0fb2c34.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza de Santa Ana 1 min walk \- 0.0 miles - ![Puerta del Sol](https://images.trvl-media.com/place/6282935/7377ba48-f47b-4153-b3a9-690076a05d0c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Puerta del Sol 2 min walk \- 0.1 miles - ![Gran Via](https://images.trvl-media.com/place/6221074/3c4d20dd-d984-4ef4-9f07-d7e411b8f3bb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gran Via 6 min walk \- 0.4 miles - ![San Miguel Market](https://images.trvl-media.com/place/6199208/1c3ab30a-ee69-4447-a34b-5ed21f11ffb7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) San Miguel Market 8 min walk \- 0.5 miles - ![Plaza Mayor](https://images.trvl-media.com/place/508457/0450e57c-844a-409a-9603-05f040c90dfa.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza Mayor 8 min walk \- 0.5 miles ### Getting around - Sol Station 5 min walk - Madrid (XOC-Atocha Train Station) 18 min walk - Madrid (MAD-Adolfo Suárez Madrid-Barajas) 21 min drive ### Restaurants - La Fragua De Vulcano 1 min walk - Cervecería Alemana 2 min walk - Cervecería Santa Ana 2 min walk - Tablao Villa Rosa 1 min walk - InClan Brutal Bar 1 min walk ## About this property ### U-Sense Madrid Santa Ana Express check-in, express check-out and tour/ticket assistance are available at this smoke-free aparthotel. WiFi in public areas is free. The apartment has 2 bedrooms and offers free WiFi and a Select Comfort bed. Guests will find a kitchen with a fridge, an oven, a stovetop and a microwave. Housekeeping is available on request. This aparthotel offers 8 accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature Select Comfort mattresses. Accommodation at this 3.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Madrid aparthotel provides complimentary wireless Internet access. Smart televisions are featured in guestrooms. Housekeeping is provided on request. ## Similar properties ![Daily buffet breakfast (EUR 20 per person)](https://images.trvl-media.com/lodging/33000000/32690000/32687100/32687061/14fdba62.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SmartRental Collection Gran Via Centric Madrid Centro - Kitchen - Washing machine - Dryer - Free Wi-Fi 9.2 Wonderful 1,065 reviews £148 includes taxes & fees 5 Apr - 6 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=32687061&PinnedHotelID=32687061&HadPinnedHotel=true®ionId=-1&adults=2) ![Porch](https://images.trvl-media.com/lodging/64000000/63900000/63897000/63896948/aeedb209.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gran View Apartments Madrid Centro - Pool - Kitchen - Free Wi-Fi - Air-conditioning 9.2 Wonderful 1,475 reviews £160 includes taxes & fees 14 Apr - 15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=63896948&PinnedHotelID=63896948&HadPinnedHotel=true®ionId=-1&adults=2) ![1 Bedroom Apartment with Sofa Bed | Private kitchen | Fridge, microwave, stovetop, dishwasher](https://images.trvl-media.com/lodging/106000000/105660000/105653900/105653825/e3777f23.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Numa Madrid Sol Madrid Centro - 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Free Wi-Fi - Gym 9.4 Exceptional 68 reviews £108 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=110477201&PinnedHotelID=110477201&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Studio | Terrace/patio](https://images.trvl-media.com/lodging/84000000/83470000/83466300/83466242/527b0ad4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Apartamentos Huertas Madrid Centro - Kitchen - Washing machine - Dryer - Free Wi-Fi 9.2 Wonderful 300 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=83466242&PinnedHotelID=83466242&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=32869597&PinnedHotelID=32869597&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=32869597,32687061,63896948,105653825,6136325) ## Property amenities ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Full-sized refrigerator/freezer - Hob - Microwave - Oven - Toaster ### Dining - Daily breakfast to-go available 4:00 AM to 1:00 PM for a fee: EUR 14 for adults and EUR 14 for children ### Bedrooms - 2 bedrooms - Bedsheets provided - Select Comfort mattress ### Bathroom - 2 private bathrooms - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Living spaces - Separate dining area ### Entertainment - 40-inch Smart TV ### Laundry - Washing machine ### Work spaces - Laptop workspace ### Climate control - Air conditioning - Heating ### Pets - Service animals only (pets not allowed) ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Smoke-free property ### Services and conveniences - Housekeeping on request - Iron/ironing board - Tour and ticket assistance - Virtual front desk ### Location highlights - In a historical district - In the city centre - Near a metro station - Near a train station ### Things to do - Casino nearby ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - Security system - Fire extinguisher ### General - 8 units - Connecting units available - Housekeeping (on request) - Individual decor - Individual furnishings - Soundproofing ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: anytime Contactless check-in and check-out are available Express check-in available Minimum check-in age - 15 ### Check-out Check-out before 11:00 AM Contactless check-out Late check-out subject to availability Express check-out available ### Special check-in instructions There is no front desk at this property Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your government-issued photo ID after booking A virtual front desk provides assistance to guests For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Private entrance, smart lock ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: EUR 200 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Fee for to-go breakfast: from approximately EUR 14 for adults and from EUR 14 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. Host has indicated that there is a carbon monoxide detector on the property Host has indicated that there is a smoke detector on the property Safety features at this property include a fire extinguisher and a security system This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as You Apartments Madrid Apartment You Apartments Apartment You Apartments Madrid You Apartments Oboe Madrid Santa Ana U Sense Madrid Santa Ana For You Apartments Madrid U-Sense Madrid Santa Ana Madrid U-Sense Madrid Santa Ana Aparthotel U-Sense Madrid Santa Ana Aparthotel Madrid ## Frequently asked questions ### Is U-Sense Madrid Santa Ana pet-friendly? ### How much does it cost to stay at U-Sense Madrid Santa Ana? ### How much is parking at U-Sense Madrid Santa Ana? ### What time is check-in at U-Sense Madrid Santa Ana? ### What time is check-out at U-Sense Madrid Santa Ana? ### Where is U-Sense Madrid Santa Ana located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## U-Sense Madrid Santa Ana Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.6 Location ### 7.6 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 15 8 - Good 4 6 - Okay 0 4 - Poor 2 2 - Terrible 1 ## Reviews Verified ### 10/10 Excellent #### Ghada 27 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication This apartment is in prime location! Everything was so convenient and we walked everywhere. The apartment is super cute and very clean. It has all the things you will need. Host was pretty responsive. I highly highly recommend this apartment. ##### Ghada Stayed 3 nights in Jul 2025 Verified ### 8/10 Good #### Btd 3 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication The apartment it self was really good, with good space, fittings and excellent bathrooms. It is well located in central Madrid with restaurants and shops and a supermarket nearby. The big problem was arriving and not being able to get in. The door lock would not respond to the app and we were unable to get in until the Usense gave us a code. It was clear that the lock had been broken for some time as there was a physical card left in the apartment as we were also directed to do when checking out. That Usense had not fixed it is unacceptable. It spoiled our stay. ##### Btd Stayed 6 nights in Oct 2025 Verified ### 8/10 Good #### Kim 20 Sept 2023 Liked: Cleanliness, room comfort, communication #### Fabulous Fabulous apartment in a great location. This was our 4th stay in this apartment & we love it. However,the price has doubled since staying the same week last year,so we may not be able to afford to return ##### Kim Stayed 5 nights in Sep 2023 Verified ### 10/10 Excellent #### Jeff 26 Sept 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Very clean apartment. Great location overlooking Santa Ana square. Just be aware that there are restaurants with outside seating in the square so you will definitely hear people if you have the windows open. However, it was not loud enough to disturb us with the windows closed. Good communication with property managers. Would stay here again if we make it back to Madrid. ##### Jeff Stayed 2 nights in Sep 2024 Verified ### 10/10 Excellent #### Carol 16 Sept 2025 Liked: Cleanliness, room comfort, communication A very comfortable apartment, decorated nicely. The location was very good, although the Plaza Santa Ana has some construction going on so the view wasn’t as visually appealing as it might normally be… but I did not notice noise from the construction, nor any inconvenience because of it, so it was all good! I wasn’t aware that there was not a front desk at this property (perhaps it was in the description and I didn’t notice it?), and this caused a slight problem for us… firstly, we were not able to leave luggage when our flight arrived before check in time (we used a recommended locker facility), and when a piece of luggage did not arrive with us, there was no front desk to receive it, so we were forced to wait around the apartment rather than be out sight-seeing. But, the apartment itself was excellent and I would definitely consider staying there again. ![](https://a.travel-assets.com/ugc/hotel-reviews/d2bf2076-55e6-4d20-a323-c122cb0be508-1758039166300.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Carol Stayed 3 nights in Sep 2025 Verified ### 10/10 Excellent #### Philip 26 Mar 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication This is a cozy place in the center of all the great culture of Madrid. ##### Philip Stayed 3 nights in Mar 2023 Verified ### 4/10 Poor #### Alex 20 Aug 2025 Liked: Cleanliness, room comfort Disliked: Communication #### Give us all your personal Data! SCARY! Personal Data personal data personal data AFTER you make a Non Refundable reservation, then you have to give all types of personal data, for everyone. DOB, Passport number, address, Email for each person in your room. Totally uncomfortable doing this. HOTELS.com first says unreasonable, then says you have to do it, or cance AND lose all your money. THEN you are asked to Download a KEY APP to open door, that gives access to your phone. THEN the arrival says somone will meet you on Arrival, but there is no one. Virtual Virtual. THEN showed up 3 hours early, room is ready. Want to put bags in room That will be an extra charge $$$ I would never rent from them again ##### Alex Stayed 3 nights in Aug 2025 Verified ### 10/10 Excellent #### Gilberto 5 Sept 2025 Liked: Cleanliness, room comfort, communication #### Excelente apartamento Excelente lugar para descansar. Súper limpio y muy cómodo ##### Gilberto Stayed 1 night in Sep 2025 Verified ### 10/10 Excellent #### Leandro 17 Jan 2025 Liked: Cleanliness, room comfort, communication #### Muito bom Apartamento novíssimo, com todo o necessario. Camas super confortáveis, cozinha equipada. Único ponto negativo foi não terem nos avisado que o estacionamento em frente ao hotel (recomendado por eles próprios) não estava disponível, por estar em obras. Perdi um bom tempo circulando pelo centro, tentando achar uma solução. ##### Leandro Stayed 3 nights in Jan 2025 Verified ### 10/10 Excellent #### Marvin 6 Jun 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Top locatie. Mooie en schone kamers. Overal dichtbij. Goede en hulpzame communicatie per whatsapp! Aanrader! Volgende keer Madrid weer hier boeken ##### Marvin Stayed 2 nights in Jun 2024 Verified ### 8/10 Good #### ezio kiyochi mituo 17 Apr 2024 Liked: Cleanliness, room comfort Disliked: Communication #### O custo beneficio foi bom Foi boa, porém no check-in foi confuso, não houve uma orientação correta, ficamos em frente a acomodação sem saber como proceder o check-in, ai tinha uma pessoa na entrada da acomodação, que nos orientou e nos forneu a chave de acesso do apto. ##### ezio kiyochi mituo Stayed 3 nights in Apr 2024 Verified ### 10/10 Excellent #### Verified traveller 18 Nov 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort a wonderful apt. in the center of Madrid with access to everything; very nice and comfortable for 3 people and would stay here again / thank you, jc ##### Verified traveller Stayed 3 nights in Nov 2019 Verified ### 8/10 Good #### Verified traveller 19 Jun 2019 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Beautiful apt in great area-mgt needs improvement Location and apartment were great but there were a number of issues related to getting into apartment that were very frustrating including being locked out several times when we had to call company in Salamanca to try to open the door electronically. Serious absentee management problems with staff with limited English that have trouble helping solve problems. No mention of a Cleaning fee to paid before hand & apartment web site doesn’t have helpful contact info such as their WhatsApp. ##### Verified traveller Stayed 3 nights in May 2019 Verified ### 10/10 Excellent #### Verified traveller 19 Jun 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. Clean, comfortable with a fully equipped kitchen with washer & dryer! ##### Verified traveller Stayed 3 nights in Jun 2019 Verified ### 2/10 Terrible #### Angelo 27 Mar 2019 Disliked: Cleanliness, staff & service, room comfort Es un engaño. Te cobran 50 Euros adicionales por obtener un codigo de acceso. No hay nadie con quien quejarte y no te queda mas que pagar. No regresaria por nada. Y su sistema me cobro doble. Me cobró 100 Euros ##### Angelo Stayed 1 night in Mar 2019 Verified ### 10/10 Excellent #### Ricardo 5 Feb 2025 Liked: Cleanliness, room comfort, communication ##### Ricardo Stayed 2 nights in Jan 2025 Verified ### 4/10 Poor #### Rauno 14 Oct 2023 ##### Rauno Stayed 6 nights in Oct 2023 Verified ### 10/10 Excellent #### Ilaria 21 Aug 2023 Liked: Cleanliness, property conditions & facilities, communication ##### Ilaria Stayed 2 nights in Aug 2023 Verified ### 10/10 Excellent #### Claudia 7 Jul 2019 Liked: Cleanliness, property conditions & facilities, room comfort ##### Claudia Stayed 1 night in Jul 2019 Verified ### 10/10 Excellent #### Expedia 4 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Expedia Stayed 3 nights in Feb 2019 Verified ### 10/10 Excellent #### Jason 26 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Jason Stayed 4 nights in Feb 2019 Verified ### 10/10 Excellent #### Xira 30 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Xira Stayed 2 nights in Jan 2019 ### Expedia's Latest Trends ### Hotels > - [Crisol Vía Castellana](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Via-Castellana.h7531.Hotel-Information) > - [Hotel Sercotel Alcalá 611](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Sercotel-Alcala-611.h890642.Hotel-Information) > - [INNSiDE by Meliá Madrid Valdebebas](https://www.expedia.co.uk/Madrid-Hotels-Innside-Madrid-Valdebebas.h103911115.Hotel-Information) > - [The Social Hub Madrid 4 star](https://www.expedia.co.uk/Madrid-Hotels-The-Social-Hub-Madrid-4.h78393913.Hotel-Information) > - [Apartosuites Jardines de Sabatini](https://www.expedia.co.uk/Madrid-Hotels-Apartosuites-Jardines-De-Sabatini.h1276024.Hotel-Information) > - [NYX Hotel Madrid by Leonardo Hotels](https://www.expedia.co.uk/Madrid-Hotels-NYX-Hotel-Madrid-By-Leonardo-Hotels.h16063.Hotel-Information) > - [Madrid Hotels Hotel Nido Principe Pio](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Nido-Principe-Pio.h111653500.Hotel-Information) > - [Leonardo Hotel Madrid City Center](https://www.expedia.co.uk/Madrid-Hotels-Leonardo-Hotel-Madrid-City-Center.h523265.Hotel-Information) > - [ICON Wipton](https://www.expedia.co.uk/Madrid-Hotels-ICON-Wipton.h1406689.Hotel-Information) > - [Hotel la Princesa](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Sercotel-La-Princesa.h992505.Hotel-Information) > - [The Social Hub Madrid](https://www.expedia.co.uk/Madrid-Hotels-The-Social-Hub-Madrid.h78374904.Hotel-Information) > - [Mandarin Oriental Ritz, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Mandarin-Oriental-Ritz.h26286.Hotel-Information) > - [Amber Plaza de España Skyline](https://www.expedia.co.uk/Madrid-Hotels-Be-Mate-Plaza-De-Espana.h22240886.Hotel-Information) > - [Hotel Puerta América](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Puerta-America.h1199013.Hotel-Information) > - [Bob W Madrid Atocha](https://www.expedia.co.uk/Madrid-Hotels-Bob-W.h83643011.Hotel-Information) > - [Only YOU Hotel Atocha](https://www.expedia.co.uk/Madrid-Hotels-Only-YOU-Hotel-Atocha.h14725875.Hotel-Information) > - [Pierre & Vacances Apartamentos Edificio Eurobuilding 2](https://www.expedia.co.uk/Madrid-Hotels-Pierre-Vacances-Apartamentos-Edificio-Eurobuilding-2.h68712.Hotel-Information) > - [Residencia Universitaria Resa Claudio Coello - Campus Accomodation](https://www.expedia.co.uk/Madrid-Hotels-Residencia-Universitaria-Claudio-Coello.h32493369.Hotel-Information) > - [Infanta Mercedes](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Infanta-Mercedes.h545767.Hotel-Information) > - [Hard Rock Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > - [The Westin Madrid Cuzco](https://www.expedia.co.uk/Madrid-Hotels-The-Westin-Madrid-Cuzco.h21276.Hotel-Information) > - [B&B Hotel MADRID Carabanchel](https://www.expedia.co.uk/Madrid-Hotels-BB-HOTEL-MADRID-Carabanchel.h109587491.Hotel-Information) > - [Latroupe Prado](https://www.expedia.co.uk/Madrid-Hotels-Latroupe-Madrid.h92166187.Hotel-Information) > - [Hotel Acta Piramides](https://www.expedia.co.uk/Madrid-Hotels-Holiday-Inn-Madrid-Piramides.h562121.Hotel-Information) > - [Zleep Hotel Madrid Airport](https://www.expedia.co.uk/Madrid-Hotels-Zleep-Hotel-Madrid-Airport.h83323148.Hotel-Information) > - [Hotel Zentral Castellana Norte](https://www.expedia.co.uk/Madrid-Hotels-Occidental-Castellana-Norte.h1845920.Hotel-Information) > - [Hotel Maydrit Airport](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Maydrit-Airport.h2206360.Hotel-Information) > - [Leonardo Boutique Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Leonardo-Boutique-Hotel-Madrid.h523272.Hotel-Information) > - [BLESS Hotel Madrid - The Leading Hotels of the World](https://www.expedia.co.uk/Madrid-Hotels-Bless-Hotel-Madrid.h865586.Hotel-Information) ---