Title: LOFTS Puerta del SOL Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # LOFTS Puerta del SOL Aparthotel connected to a railway/underground station in Madrid ![Interior](https://images.trvl-media.com/lodging/101000000/100570000/100568700/100568648/e815a91c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior entrance](https://images.trvl-media.com/lodging/101000000/100570000/100568700/100568648/bc01b3de.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/101000000/100570000/100568700/100568648/f43d5a0f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartamento 1 Dormitorio 3 Personas | Private kitchen | Microwave, espresso maker, electric kettle](https://images.trvl-media.com/lodging/101000000/100570000/100568700/100568648/05f90784.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartamento 1 dormitorio 4 personas | Bathroom | Towels](https://images.trvl-media.com/lodging/101000000/100570000/100568700/100568648/5343f501.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies LOFTS Puerta del SOL, in the city center, offers travelers a warm welcome and practical comforts. Enjoy free in-room WiFi and continental breakfast. Express check-in, luggage storage, and concierge assistance create a genuine home base for city adventures. 8.6 Excellent ## Popular amenities - Breakfast available - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov 24 - Nov 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=100568648&PinnedHotelID=100568648&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=100568648&PinnedHotelID=100568648&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 25 - Nov 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=100568648&PinnedHotelID=100568648&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=100568648&PinnedHotelID=100568648&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=100568648&PinnedHotelID=100568648&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=100568648&PinnedHotelID=100568648&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=100568648&PinnedHotelID=100568648&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=100568648&PinnedHotelID=100568648&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![Apartamento 1 Dormitorio 3 Personas | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/101000000/100570000/100568700/100568648/7bfa8313.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 1 Dormitorio 3 Personas ### Highlights Individually furnished Individually decorated Air conditioning Kitchen Full-sized fridge/freezer Dishwasher Smart TV Washing machine - 194 sq ft - 1 bedroom - City view - Sleeps 3 - 1 Queen Bed and 1 Queen Sofa Bed ![Apartamento 1 dormitorio 4 personas | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/101000000/100570000/100568700/100568648/0ef74b99.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 1 dormitorio 4 personas ### Highlights Individually furnished Individually decorated Air conditioning Kitchen Full-sized fridge/freezer Dishwasher Smart TV Washing machine - 1 bedroom - Sleeps 4 - 2 Queen Beds ![Apartamento 2 Dormitorios | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/101000000/100570000/100568700/100568648/9803dcf9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartamento 2 Dormitorios ### Highlights Garden Individually furnished Individually decorated Air conditioning Kitchen Mini-fridge Smart TV Washing machine - 2 bedrooms - Sleeps 3 - 1 Queen Bed and 1 Large Single Bed ![1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/101000000/100570000/100568700/100568648/ece53396.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio A ### Highlights Individually furnished Air conditioning Heating Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Blackout curtains - 237 sq ft - City view - Sleeps 2 - 1 Queen Bed ![Deluxe Studio B | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/101000000/100570000/100568700/100568648/35a1d70f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio B ### Highlights Individually furnished Air conditioning Heating Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Blackout curtains - City view - Sleeps 2 - 1 Queen Bed ![Deluxe Studio C | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/101000000/100570000/100568700/100568648/1b9ebbe1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio C ### Highlights Individually furnished Individually decorated Air conditioning Heating Kitchenette Smart TV Hypo-allergenic bedding Blackout curtains - 269 sq ft - City view - Sleeps 3 - 1 Queen Bed and 1 Single Bed ![Deluxe Apartment, 2 Bedrooms | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/101000000/100570000/100568700/100568648/0dedeb78.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 2 Bedrooms ### Highlights Air conditioning Smart TV Hypo-allergenic bedding Blackout curtains Separate bedroom 2 bathrooms Microwave Espresso maker - 2 bedrooms - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Reception](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/108000000/107720000/107712500/107712458/9c7d4528_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### B&B Hotel Madrid Tres Cantos Tres Cantos - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-LOFTS-Puerta-Del-SOL.h100568648.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-LOFTS-Puerta-Del-SOL.h100568648.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.41593%2C-3.70459&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Vs_wn9WTAJzt7_GNM8G54LwQ7Oo=) Calle del Marqués Viudo de Pontejos 2, Madrid, 28012 #### What's nearby - Puerta del Sol - 2 min walk - 0.1 miles - Calle de Alcalá - 2 min walk - 0.1 miles - Plaza de Santa Ana - 3 min walk - 0.2 miles - Plaza Mayor - 5 min walk - 0.3 miles - Gran Via - 6 min walk - 0.4 miles #### Getting around - Sol Station - 2 min walk - Madrid Recoletos Station - 19 min walk - Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 27 min drive #### Restaurants - ‪La Mallorquina - ‬2 min walk - ‪McDonald's - ‬2 min walk - ‪Museo del Jamón - ‬2 min walk - ‪Burger King - ‬2 min walk - ‪Cerveceria Bar Postas - ‬2 min walk ## About this property ### LOFTS Puerta del SOL Aparthotel connected to a railway/underground station in Madrid Concierge services, express check-in and express check-out are available at this aparthotel. WiFi in public areas is free. Other amenities include a vending machine. Each apartment provides a microwave and an electric kettle, plus free WiFi and a Smart TV with satellite channels. An espresso maker and a safe are among the other amenities available to guests. LOFTS Puerta del SOL offers 6 air-conditioned accommodations with a safe and blackout curtains. 55-inch Smart televisions come with satellite channels. This Madrid aparthotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Microwaves and espresso makers are provided. ## Similar properties ![Quadruple room with Puerta del Sol views | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/13000000/12600000/12591700/12591643/39fbacb4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Europa Madrid Centro - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.2 Wonderful 1,004 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=12591643&PinnedHotelID=12591643&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/9000000/8270000/8269200/8269182/6b681deb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mola! 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1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=1515468&PinnedHotelID=1515468&HadPinnedHotel=true®ionId=-1&adults=2) ![Fridge, microwave, coffee/tea maker, electric kettle](https://images.trvl-media.com/lodging/1000000/900000/891800/891710/1df6a1a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sonder by Marriott Bonvoy Santa Ana Apartments Las Letras Madrid Centro - Kitchen - Washer - Free WiFi - Air conditioning 9.0 Wonderful 661 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=891710&PinnedHotelID=891710&HadPinnedHotel=true®ionId=-1&adults=2) ![Double Room, City View | City view](https://images.trvl-media.com/lodging/2000000/1120000/1112300/1112279/f1c68446.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Petit Palace Puerta del Sol Madrid Centro - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 9.2 Wonderful 1,003 reviews £125 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=1112279&PinnedHotelID=1112279&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Offsite parking available (EUR 28 per day) - Onsite parking options include a garage ### Food and drink - Electric kettle - Espresso maker - Microwave ### Dining - Daily continental breakfast available 9:00 AM to 12:30 PM for a fee: EUR 9 to 13 per person ### Bedrooms - Bedroom - Bedsheets provided - Hypo-allergenic bedding ### Bathroom - Towels provided ### Entertainment - 55-inch Smart TV with satellite channels ### Laundry - Laundromat nearby ### Comfort - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - No lift - Tile flooring in room ### Services and conveniences - Blackout drapes - Concierge services - Limited-hour front desk - Luggage storage - Safe - Vending machine ### Location highlights - Connected to a rail/subway station - In a historical district - In the city centre - Near a health/beauty spa - Near a hospital - Near a metro station - Near a train station - Near a zoo - Near an outlet shopping centre - Near the airport ### Things to do - Casino nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 6 units ## Policies ### Check-in Check-in start time: 3:30 PM; check-in end time: midnight Late check-in subject to availability Express check-in available Minimum check-in age - 18 ### Check-out Check-out before 11:30 AM Express check-out available ### Special check-in instructions The front desk is open daily from 9:00 AM - midnight Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your government-issued photo ID after booking ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: approximately EUR 9 to 13 per person - Nearby parking fee: EUR 28 per day (656 ft away) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Property Registration Number H952 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation ### Property is also known as LOFTS Puerta del SOL Madrid LOFTS Puerta del SOL Aparthotel LOFTS Puerta del SOL Aparthotel Madrid ## Frequently asked questions ### Is LOFTS Puerta del SOL pet-friendly? > No, pets are not allowed at this property. ### What time is check-in at LOFTS Puerta del SOL? > Check-in start time: 3:30 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at LOFTS Puerta del SOL? > Checkout is at 11:30 AM. ### Where is LOFTS Puerta del SOL located? > Located in Madrid Centro, this aparthotel is steps away from Preciados Street and Puerta del Sol. Plaza Mayor and Plaza de Santa Ana are also within 5 minutes. Sol Station is only a 2-minute walk and Tirso de Molina Station is 6 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## LOFTS Puerta del SOL Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 33 8 - Good 21 6 - Okay 4 4 - Poor 3 2 - Terrible 3 ### 8.6/10 Cleanliness ### 8.8/10 Amenities ### 8.8/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ### 10/10 Excellent #### Miles 19 Jun 2025 Liked: Cleanliness, room comfort, communication Spacious loft excellent location great staff we will be back soon! ##### Miles Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Susan 5 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication This place is awesome , it make u feel like u live in madrid super nice ##### Susan Stayed 1 night in Jul 2025 ### 8/10 Good #### Loblei 1 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Perfect location, good privacy. No houskeeping the whole 5 days we stayed. ##### Loblei Stayed 5 nights in Apr 2025 ### 8/10 Good #### Leticia 27 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Great place to stay to check out Madrid. Clean, quiet, affordable. A little difficult to find the entrance but the staff (and surrounding lofts/businesses) are very friendly. ##### Leticia Stayed 2 nights in Apr 2025 ### 8/10 Good #### Jimmy 24 May 2025 Liked: Cleanliness, property conditions & facilities Perfect location for a week’s stay in Madrid. We were in the middle of everything. Close to metro and train station. Will definitely be my first choice when we return to Madrid. ##### Jimmy Stayed 7 nights in May 2025 ### 10/10 Excellent #### Bernard 28 Apr 2025 Liked: Cleanliness, room comfort, communication #### Great value and location Very convenient central location one street away from Plaza del SOL and a 5 minute walk to Plaza Major. Reasonable price for a small 2 bed apartment with bathroom, kitchen and lounge. Ideal for short or long stays. ##### Bernard Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Susan 3 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication This place is genuinely awesome . The 4 people suite has everything I need for my family . It feel I was in my own piso in Madrid . For sure this will be the only place I will use for my next visits !!! Thanks ##### Susan Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### John 9 Mar 2025 Liked: Cleanliness, room comfort, communication #### Comfy and convenient 😌 The reception staff was very accomdating and even let us leave our luggage in storage at their place. Everything we needed was in our room. The location was terrific with eateries and shopping areas close by and convenient. ##### John Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### jose 27 May 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Nice location, close to everything ##### jose Stayed 2 nights in May 2024 ### 8/10 Good #### LAXMAN 23 Sept 2024 Liked: Cleanliness, property conditions & facilities, communication Great location; clean and pleasant building. Friendly staff ##### LAXMAN Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Scott 18 Jun 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Great stay for a few days. Beds were comfy. Location was fantastic! Staff were proactive and always very helpful. We woukd be happy to return here! ##### Scott Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Tania Del Mar 6 May 2024 Liked: Cleanliness, room comfort, communication #### Best place This place was beautiful close to everything very clean and secure staff super friendly this place I recommend to everyone . ##### Tania Del Mar Stayed 2 nights in Apr 2024 ### 6/10 Okay #### Swapnil 14 May 2025 Disliked: Cleanliness, communication We stayed 3 days, but only thefirst day room was cleaned, there was no full length mirror and the only mirror was in bathroom which was already a small space . Staff was not so helpful.location is close to all the tourist sites but expect lot of crowd and noise. ##### Swapnil Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Herlinda 30 Sept 2024 Liked: Cleanliness, amenities, property conditions & facilities Everything about this place was very good. The service , the space and the location. Everyone was nice , especially Pablo. ##### Herlinda Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Jennie 20 Feb 2025 Liked: Cleanliness, room comfort, communication #### Recommend for location Very pleasant appartment. Clean. Comfortable beds. A bit difficult to locate as the name of the appartments are not outside. Excellent location for city centre. Everything accessible by foot from here. ##### Jennie Stayed 3 nights in Feb 2025 ### 4/10 Poor #### Angela 26 Apr 2024 Excellent location, but rate it as a 2 star motel ##### Angela Stayed 6 nights in Apr 2024 ### 10/10 Excellent #### Francesca 13 May 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication This is very centrally located to plaza mayor and the surrounding area, and it’s less than a 5 minute walk from the Sol metro station! They allowed us to store our bags before check in, and the process was so easy! ##### Francesca Stayed 2 nights in May 2024 ### 6/10 Okay #### MICHAEL 4 Dec 2024 Liked: Amenities, communication We really liked the location, it is in the center of everything. The apartment room is large and has almost everything (there is no iron), there is no daily cleaning, it did not feel very clean and it is a little outdated. ##### MICHAEL Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Myla 20 May 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication We like everything on it. ##### Myla Stayed 4 nights in May 2024 ### 10/10 Excellent #### Tatyana 8 May 2024 Liked: Cleanliness, amenities, property conditions & facilities Excellent customer service at front desk by Alina. She was very nice and helpful. ##### Tatyana Stayed 3 nights in May 2024 ### 10/10 Excellent #### Fe 29 Feb 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication The property gave us an opportunity to live like a local I suppose. I like the fact that it is in the middle of the old city, near beautiful streets, shops and churches. My family enjoyed the stay at the property immensely. It was a unique experience. ##### Fe Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Edilma 28 Jul 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication I enjoyed the walkable distances to the Plaza Mayor being in contact with local people learning about crucial& historic landmarks. Having the taste of the food, tapas, paella, rabo de toro within walking distance! I highly recommended to families or "solo" travelers to be in the heart of Madrid, taking the metro is convenient and fast way to know the city. ##### Edilma Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### MARCO 5 Nov 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication We liked everything at and near the property. It is centrical and everything needed was close by. What was disconcerting was that the property announced itself as a sort-of-hotel but not really. It never said it was a Hostal and the name on the outside says: "Castilla II" which was never mentioned when searching for the property. So it made it difficult to ensure that we were at the right place. Other than that, it was clean, the right size, and we enjoyed our stay there. Thank you! ##### MARCO Stayed 3 nights in Nov 2024 ### 8/10 Good #### Gladys 16 Nov 2024 Liked: Cleanliness, property conditions & facilities, communication The last night at the next room people were shouting at 3:00 am and we could not sleep. It was terrible. I tried to call reception but they did not answer. I sent several WApp messages to the hotel reception so they could advice the people in the nearby room. Terrible! ##### Gladys Stayed 2 nights in Nov 2024 ### 6/10 Okay #### Rocio 8 Jul 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication I reserved this room because the advertisement offered laundry services. Upon arrival I was told they don't even have laundry and they were unwilling to make any concession. I asked for a small discount allowing me to go do my laundry in a public facility and they declined claiming that the information I got was false and they didn't know how I got it. I told them I would write a review stating my disappointment and they got very assertive asking me to leave. I called expedia and they claimed I should have gotten laundry, A small concession as I requested would have gone a long way to make peace and secure a happy customer. Also, daily cleaning is not available. Homeless sleeping outside of hotel. And hotel name is different than advertised; it is actually a hostel. Very confusing advertisement ##### Rocio Stayed 4 nights in Jul 2024 ## Expedia's Latest Trends ### Hotels > [Hotel ILUNION Atrium](https://www.expedia.co.uk/Madrid-Hotels-Hotel-ILUNION-Atrium.h2201729.Hotel-Information) > > [NH Madrid Barajas Airport](https://www.expedia.co.uk/Madrid-Hotels-NH-Madrid-Barajas-Airport.h523340.Hotel-Information) > > [NYX Hotel Madrid by Leonardo Hotels](https://www.expedia.co.uk/Madrid-Hotels-NYX-Hotel-Madrid-By-Leonardo-Hotels.h16063.Hotel-Information) > > [Melia Castilla](https://www.expedia.co.uk/Madrid-Hotels-Melia-Castilla.h6066.Hotel-Information) > > [Plaza de España Skyline](https://www.expedia.co.uk/Madrid-Hotels-Be-Mate-Plaza-De-Espana.h22240886.Hotel-Information) > > [Canopy by Hilton Madrid Castellana](https://www.expedia.co.uk/Madrid-Hotels-Canopy-By-Hilton-Madrid-Castellana.h4568.Hotel-Information) > > [Hyatt Regency Hesperia Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hyatt-Regency-Hesperia-Madrid.h571666.Hotel-Information) > > [Melia Madrid Princesa](https://www.expedia.co.uk/Madrid-Hotels-Melia-Madrid-Princesa.h11885.Hotel-Information) > > [Agumar Hotel](https://www.expedia.co.uk/Madrid-Hotels-Agumar-Hotel.h54492.Hotel-Information) > > [NH Madrid Ribera del Manzanares](https://www.expedia.co.uk/Madrid-Hotels-NH-Madrid-Ribera-Del-Manzanares.h4101730.Hotel-Information) > > [Santo Mauro, a Luxury Collection Hotel, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Santo-Mauro.h27247.Hotel-Information) > > [Mandarin Oriental Ritz, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Mandarin-Oriental-Ritz.h26286.Hotel-Information) > > [Hotel Puerta América](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Puerta-America.h1199013.Hotel-Information) > > [Novotel Madrid City Las Ventas](https://www.expedia.co.uk/Madrid-Hotels-Novotel-Madrid-City-Las-Ventas.h19393.Hotel-Information) > > [Hard Rock Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [Sercotel Gran Hotel Conde Duque](https://www.expedia.co.uk/Madrid-Hotels-Sercotel-Gran-Hotel-Conde-Duque.h17269.Hotel-Information) > > [Novotel Madrid Center](https://www.expedia.co.uk/Madrid-Hotels-Novotel-Madrid-Center.h17125.Hotel-Information) > > [Best Osuna Feria Madrid](https://www.expedia.co.uk/Madrid-Hotels-Best-Osuna-Feria-Madrid.h15882.Hotel-Information) > > [Barceló Emperatriz](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Emperatriz.h54497.Hotel-Information) > > [InterContinental Madrid by IHG](https://www.expedia.co.uk/Madrid-Hotels-InterContinental-Madrid.h22036.Hotel-Information) > > [Relais & Châteaux Heritage Madrid](https://www.expedia.co.uk/Madrid-Hotels-Relais-Chateaux-Heritage-Madrid.h18184736.Hotel-Information) > > [Barceló Imagine](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Imagine.h18863.Hotel-Information) > > [Melia Avenida América](https://www.expedia.co.uk/Madrid-Hotels-Melia-Avenida-America.h48884.Hotel-Information) > > [One Shot Luchana](https://www.expedia.co.uk/Madrid-Hotels-One-Shot-Luchana-22.h5784203.Hotel-Information) > > [NH Madrid Atocha](https://www.expedia.co.uk/Madrid-Hotels-NH-Madrid-Atocha.h523332.Hotel-Information) > > [Travelodge Madrid Metropolitano](https://www.expedia.co.uk/Madrid-Hotels-Travelodge-Madrid-Alcala.h6141249.Hotel-Information) > > [Abba Madrid Hotel](https://www.expedia.co.uk/Madrid-Hotels-Abba-Madrid-Hotel-4Superior.h973312.Hotel-Information) > > [NH Collection Madrid Eurobuilding](https://www.expedia.co.uk/Madrid-Hotels-NH-Collection-Madrid-Eurobuilding.h24151.Hotel-Information) > > [Eurostars Madrid Tower](https://www.expedia.co.uk/Madrid-Hotels-Eurostars-Madrid-Tower.h1874306.Hotel-Information) > > [Hilton Madrid Airport](https://www.expedia.co.uk/Madrid-Hotels-Hilton-Madrid-Airport.h1695661.Hotel-Information)