Title: Hotel Puerta América Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Puerta América Luxury hotel with 2 restaurants and bars/lounges ![Porch](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/3cc9c093.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/46e0d4a4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/a737ae9b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bars/lounges, poolside bar](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/62c7a311.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, breakfast served](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/baea194c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Puerta América in Madrid offers rooftop views and vibrant spaces. Enjoy the seasonal outdoor pool, nightclub, two on-site restaurants, and a coffee shop/cafe. Nearby parks and gardens are perfect for afternoon strolls. VIP Access 8.6 Excellent ## Popular amenities - - Bar - Parking available - Pool - Room service - Gym £125 includes taxes & fees 19 Oct - 20 Oct VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 17 - Oct 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![Junior Suite | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/9dffa315.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds Smart TV Pillow menu Blackout curtains - 484 sq ft - Sleeps 3 - 1 Queen Bed OR 2 Single Beds ![Executive Suite | City view](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/7c7bc018.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds Smart TV Pillow menu Blackout curtains - 645 sq ft - Sleeps 3 - 1 Double Bed ![In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/f5c36d7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Zaha Hadid Space Club 9.8 Exceptional 9 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Smart TV Pillow menu Blackout curtains Private bathroom - 323 sq ft - Sleeps 3 - 1 Queen Bed ![In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/31fdf488.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 2 ![Lobby](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/9dc070b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - Sleeps 2 ![In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/5e7cedb0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite - Sleeps 2 ![In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/899293a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Zaha Hadid Space Club - Sleeps 2 ![Deluxe Room | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/4784e40e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.8 Excellent 56 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds HDTV Pillow menu Blackout curtains Private bathroom - 323 sq ft - Sleeps 3 - 1 Queen Bed OR 2 Single Beds ### Junior Queen Suite-Non-Smoking - Sleeps 2 ## You may also like Ad ![Lobby](https://images.trvl-media.com/lodging/1000000/530000/523400/523313/w2561h3837x0y3-a3607025.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### NH Madrid Nacional Madrid Centro - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,008 reviews £161 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Madrid-Hotels-NH-Madrid-Nacional.h523313.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=0967cc8b-9db8-4453-b49a-89f2ddfb4757&top_cur=GBP) Ad ![Front of property – evening/night](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/26500/26417/7897873c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Atlantico Madrid Madrid Centro - Free WiFi - Air conditioning - Breakfast available - Business services 9.8 Exceptional 2,180 reviews £256 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Atlantico-Madrid.h26417.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=0967cc8b-9db8-4453-b49a-89f2ddfb4757&top_cur=GBP) Ad ![Breakfast, lunch, dinner served; Mediterranean cuisine ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/60000/54500/54490/44b376d4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grupotel Mayorazgo Madrid Centro - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.4 Very good 763 reviews £111 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Mayorazgo.h54490.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=0967cc8b-9db8-4453-b49a-89f2ddfb4757&top_cur=GBP) Ad ![Rock Star Suite | 1 bedroom, down duvets, minibar, in-room safe](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/67000000/66910000/66907000/66906927/8ce34837_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hard Rock Hotel Madrid Arganzuela - Pool - Pet-friendly - Free WiFi - Restaurant 9.4 Exceptional 2,278 reviews £183 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=0967cc8b-9db8-4453-b49a-89f2ddfb4757&top_cur=GBP) Ad ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/104000000/103920000/103911200/103911115/0e0bf18d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### INNSiDE by Meliá Madrid Valdebebas Hortaleza - Pool - Free airport shuttle - Pet-friendly - Free WiFi 9.4 Exceptional 553 reviews £113 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/Madrid-Hotels-Innside-Madrid-Valdebebas.h103911115.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=0967cc8b-9db8-4453-b49a-89f2ddfb4757&top_cur=GBP) Ad ![Indoor pool, outdoor pool, open 4:00 PM to 8:00 PM, pool loungers](https://images.trvl-media.com/lodging/2000000/1700000/1695700/1695661/0ebb2712.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Madrid Airport Barajas - 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Pool - Free WiFi - Restaurant - Gym 9.4 Exceptional 4,418 reviews £156 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Riu-Plaza-Espana.h29345493.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=0967cc8b-9db8-4453-b49a-89f2ddfb4757&top_cur=GBP) Ad ![Restaurant](https://images.trvl-media.com/lodging/1000000/200000/192400/192359/f32cca1b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Madrid - Princesa by IHG Moncloa-Aravaca - Free WiFi - Restaurant - Air conditioning - Gym 8.6 Excellent 696 reviews £122 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Indigo-Madrid-Princesa.h192359.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=0967cc8b-9db8-4453-b49a-89f2ddfb4757&top_cur=GBP) Ad ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/30000/24200/24151/2a09e416.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### NH Collection Madrid Eurobuilding Chamartín - Spa - Pet-friendly - Free WiFi - Restaurant 9.2 Wonderful 832 reviews £206 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Madrid-Hotels-NH-Collection-Madrid-Eurobuilding.h24151.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=0967cc8b-9db8-4453-b49a-89f2ddfb4757&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Hotel-Puerta-America.h1199013.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Hotel-Puerta-America.h1199013.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.44065%2C-3.66948&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rXxnf7w2HN5StEo5PcA6CIi4Ti0=) Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002 #### What's nearby - Plaza de Toros de Las Ventas - 15 min walk - 0.8 miles - Movistar Arena - 3 min drive - 1.2 miles - Bernabéu Stadium - 4 min drive - 2.0 miles - Gran Via - 5 min drive - 2.5 miles - El Retiro Park - 6 min drive - 4.2 miles #### Getting around - Cartagena Station - 3 min walk - Nuevos Ministerios Station - 5 min drive - Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 11 min drive #### Restaurants - ‪Skynight - ‬1 min walk - ‪Milwaukee - ‬4 min walk - ‪Peggy Sue's - ‬5 min walk - ‪Reblochón - ‬4 min walk - ‪la chalana - ‬4 min walk ## About this property ### Hotel Puerta América Luxury boutique hotel near Movistar Arena Consider a stay at Hotel Puerta América and take advantage of a poolside bar, a rooftop terrace and a coffee shop/cafe. Make sure that you enjoy breakfast, lunch, dinner and light fare at the two on-site restaurants. In addition to a garden and a library, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - A seasonal outdoor pool - Buffet breakfast (surcharge), self-parking (surcharge) and express check-out - Express check-in, babysitting (surcharge) and tour/ticket information - 5 meeting rooms, wedding services and a banquet hall - Guest reviews say great things about the helpful staff Room features All 315 rooms offer comforts such as 24-hour room service and pillow menus, in addition to perks such as free WiFi and air conditioning. More amenities include: - Childcare services and free infant beds - Free toiletries and hairdryers - Digital channels, daily housekeeping and desks ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/20000/18900/18863/58bae7f0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Barceló Imagine Chamartín - Pool - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 1,015 reviews £133 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=18863&PinnedHotelID=18863&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/3000000/2210000/2201800/2201729/50d25027.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel ILUNION Atrium Ciudad Lineal - Pool - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 1,013 reviews £80 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=2201729&PinnedHotelID=2201729&HadPinnedHotel=true®ionId=-1&adults=2) ![Meeting facility](https://images.trvl-media.com/lodging/1000000/490000/486300/486292/w3800h2491x0y0-68025de9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Claridge Madrid Retiro - 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Hot tub - Spa - Free WiFi - Restaurant 8.6 Excellent 1,004 reviews £174 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=1874306&PinnedHotelID=1874306&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Parking on site (EUR 30 per day) - Extended parking on site (EUR 30 per night) ### Food and drink - Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children - 2 bars/lounges - 2 restaurants - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Restaurants on site - Karrara Terrace - Lobby Bistro - The Observatory ### Things to do - Gym - Library - Seasonal outdoor pool ### Family friendly - In-room babysitting - In-room cot - Laundry facilities - Rollaway/extra bed (surcharge) - Seasonal outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 5 meeting rooms - Business centre - Conference centre ### Outdoors - Garden - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - 1 building - 12 floors - Banquet hall - Built in 2005 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Pillow menu - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Towels provided ### Entertainment - Cable/satellite channels ### Food and drink - 24-hour room service ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in time starts at 3:00 PM Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation ### Renovations and closures The following facilities are closed seasonally each year. They will be closed from 15 September to 15 June: - Swimming pool ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for EUR 60.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: EUR 50 per accommodation, per day We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 12.50 for children - Self-parking fee: EUR 30.00 per day - Extended parking fee: EUR 30.00 per night - Cleaning/housekeeping/linen are available for an additional fee - Rollaway bed fee: EUR 60.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates) This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation The seasonal pool will be open from 23 June to 15 September Pool access available from 11:00 AM to 8:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Children under 18 years old are not allowed in the fitness facility without adult supervision ### Property is also known as Hotel Silken Puerta Hotel Silken Puerta America Puerta America Silken Puerta Silken Puerta America Silken Puerta America Madrid Hotel Silken Puerta America Madrid Hotel Puerta America Madrid Puerta America Madrid Hotel Puerta América Madrid Puerta América Madrid Puerta América Hotel Puerta America Silken Puerta America Hotel Madrid Silken Puerta America Hotel Hotel Puerta América Hotel Puerta América Hotel Hotel Puerta América Madrid Hotel Puerta América Hotel Madrid ## Frequently asked questions ### Does Hotel Puerta América have a pool? > Yes, this property has a seasonal outdoor pool. Pool access is from 11:00 AM to 8:00 PM. The swimming pool is closed seasonally each year from September 15 until June 15. ### How much does it cost to stay at Hotel Puerta América? > As of 16 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Puerta América on 19 Oct 2025 start from £125.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Puerta-America.h1199013.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Puerta América pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Puerta América? > Self-parking is available for EUR 30.00 per day. Extended parking is available for EUR 30.00 per night. ### What time is check-in at Hotel Puerta América? > Check-in begins at 3:00 PM. ### What time is check-out at Hotel Puerta América? > Checkout is at noon. ### Where is Hotel Puerta América located? > This family-friendly Madrid hotel is located near the airport, within 1 mi (2 km) of San Camilo Hospital Quirón and Paseo de la Castellana. Bernabéu Stadium and Movistar Arena are also within 2 miles (3 km). Cartagena Station is only a 3-minute walk and Prosperidad Station is 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Puerta América Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 7.6 Location ### 9.0 Staff & service ### 8.4 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 528 8 - Good 280 6 - Okay 91 4 - Poor 48 2 - Terrible 19 ### 10/10 Excellent #### Josselyn 5 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was kind & helpful. Rooms were always kept clean & they would replace our towels, bed sheets, etc! Also it is very close to the metro station which is super convenient when exploring Madrid! ##### Josselyn Stayed 3 nights in Oct 2025 ### 8/10 Good #### keith 17 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, great staff. Food could have been better and gym equipment basic ##### keith Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Cristina 18 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very unique designing hotel with easy access to the city center by public transport. Staff was very helpful and breakfast was excellent. ##### Cristina Stayed 5 nights in Aug 2025 ### 8/10 Good #### Petteri 23 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice design hotel ##### Petteri Stayed 1 night in May 2025 ### 8/10 Good #### Neil 22 Jul 2025 Liked: Cleanliness, staff & service Nice hotel with quirky rooms! Parking is expensive but secure. Close to metro station so easy to get into the city. ##### Neil Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Eileen 24 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities A really unique hotel with designer rooms and ver friendly and helpful reception staff. A really comfy bed, great shower and very quiet. ##### Eileen Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Maria Alexandra 8 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great customer service, friendly staff, good amenities ##### Maria Alexandra Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Adila 26 Sept 2025 Disliked: Staff & service Rooms are weird, no kettle or mirrors. No gluten free food in the restaurants only minimal at breakfast. Sky bar was absolutely rude not welcoming at all. Apart from the metro being close that is the only thing going for it. It’s a very corporate business hotel not comfy for leisure. ##### Adila Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### David 24 Jun 2025 Liked: Cleanliness, property conditions & facilities The hotel is situated in a residential neighborhood with a Metro stop just 2 blocks away so it was very easy to get around. The staff is very professional and the rooms were well appointed. ##### David Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Andrea M. 21 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good location, nice and unique property ##### Andrea M. Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Rose 23 Feb 2025 Liked: Staff & service, amenities, property conditions & facilities Beautiful hotel ##### Rose Stayed 1 night in Feb 2025 ### 8/10 Good #### keith 8 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed here a few times now. Be careful on room choice, as some are a little "out there" but overall a great hotel, with great staff ##### keith Stayed 2 nights in Mar 2025 ### 8/10 Good #### Lynsey 20 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had a lovely stay ##### Lynsey Stayed 2 nights in Jan 2025 ### 8/10 Good #### Anne 10 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel, good location. Nice hotel in a good location and easy to access the centre via metro station close by. Unusual theme of rooms on each floor.One of the main restaurants was closed when we were there and would have expected water bottles being available daily to guests in a hotel of this standard, especially in the searing heatwave while we stayed. Breakfast was good with lots of options. Staff were friendly and professional. ##### Anne Stayed 4 nights in Jun 2025 ### 8/10 Good #### Adrianna 27 Apr 2025 Liked: Cleanliness, staff & service Very friendly staff at the reception ##### Adrianna Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Josue 22 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great Property!!!!! ##### Josue Stayed 3 nights in Apr 2025 ### 8/10 Good #### Martha 6 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Very good in general. Round beds are a bit weird. AC didn’t work very well, and it’s steaming in Madrid now. ##### Martha Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### David 11 Jun 2025 Liked: Cleanliness, property conditions & facilities The hotel is well situated with many transportation options. The Categema metro stop is 2 blocks away so it was very easy to go into the city center within a few minutes. The neighborhood is over for travelers as there is a supermarket around the corner and many finding options available outside the hotel. The guest rooms are modern, and the hotel staff was very professional. ##### David Stayed 2 nights in Jun 2025 ### 8/10 Good #### keith 8 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, a little quirky but overall a great hotel. You do need an instruction manual to operate the lights in the room :) ##### keith Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### John 25 May 2025 Liked: Cleanliness, amenities, property conditions & facilities It was very futuristic. Everything worked and the bed was comfortable and the staff were really nice and accomodatinf especially the room service people. Many thanks for everything ##### John Stayed 2 nights in May 2025 ### 8/10 Good #### Bethany 8 May 2025 Liked: Cleanliness, staff & service, amenities Close to the metro, room wasnt great. ##### Bethany Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Octavio 6 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything about this hotel good nice and clean. ##### Octavio Stayed 3 nights in Oct 2024 ### 8/10 Good #### Maria Teresa 12 Mar 2025 Liked: Cleanliness, staff & service In my opinion, it's a good hotel ma it needs a renovation ##### Maria Teresa Stayed 3 nights in Feb 2025 ### 8/10 Good #### feng 21 Oct 2024 Liked: Cleanliness Quiet and close to airport ##### feng Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Cintia 18 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very cozy place! ##### Cintia Stayed 2 nights in Nov 2024 ## Expedia's Latest Trends ### Hotels > [Hotel ILUNION Atrium](https://www.expedia.co.uk/Madrid-Hotels-Hotel-ILUNION-Atrium.h2201729.Hotel-Information) > > [Best Osuna Feria Madrid](https://www.expedia.co.uk/Madrid-Hotels-Best-Osuna-Feria-Madrid.h15882.Hotel-Information) > > [Santo Mauro, a Luxury Collection Hotel, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Santo-Mauro.h27247.Hotel-Information) > > [Mandarin Oriental Ritz, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Mandarin-Oriental-Ritz.h26286.Hotel-Information) > > [Relais & Châteaux Heritage Madrid](https://www.expedia.co.uk/Madrid-Hotels-Relais-Chateaux-Heritage-Madrid.h18184736.Hotel-Information) > > [The Madrid EDITION](https://www.expedia.co.uk/Madrid-Hotels-The-Madrid-Edition.h74821172.Hotel-Information) > > [Melia Avenida América](https://www.expedia.co.uk/Madrid-Hotels-Melia-Avenida-America.h48884.Hotel-Information) > > [Hotel Porcel Ganivet](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Ganivet.h1901714.Hotel-Information) > > [Novotel Madrid Center](https://www.expedia.co.uk/Madrid-Hotels-Novotel-Madrid-Center.h17125.Hotel-Information) > > [Hotel Riu Plaza España](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Riu-Plaza-Espana.h29345493.Hotel-Information) > > [Barceló Emperatriz](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Emperatriz.h54497.Hotel-Information) > > [Gran Hotel Inglés - The Leading Hotels of the World](https://www.expedia.co.uk/Madrid-Hotels-Gran-Hotel-Ingles.h22222811.Hotel-Information) > > [Canopy by Hilton Madrid Castellana](https://www.expedia.co.uk/Madrid-Hotels-Canopy-By-Hilton-Madrid-Castellana.h4568.Hotel-Information) > > [Dear Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Dear-Hotel-Madrid.h11769475.Hotel-Information) > > [Gran View Apartments](https://www.expedia.co.uk/Madrid-Hotels-Gran-View-Apartments.h63896948.Hotel-Information) > > [Intelier Palacio de San Martín Hotel](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Intur-Palacio-San-Martin.h804778.Hotel-Information) > > [NYX Hotel Madrid by Leonardo Hotels](https://www.expedia.co.uk/Madrid-Hotels-NYX-Hotel-Madrid-By-Leonardo-Hotels.h16063.Hotel-Information) > > [Axel Hotel Madrid - Adults Only](https://www.expedia.co.uk/Madrid-Hotels-Axel-Hotel-Madrid-Adults-Only.h18944163.Hotel-Information) > > [The Principal Madrid, Small Luxury Hotels](https://www.expedia.co.uk/Madrid-Hotels-The-Principal-Madrid.h9550091.Hotel-Information) > > [Novotel Madrid City Las Ventas](https://www.expedia.co.uk/Madrid-Hotels-Novotel-Madrid-City-Las-Ventas.h19393.Hotel-Information) > > [Hyatt Regency Hesperia Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hyatt-Regency-Hesperia-Madrid.h571666.Hotel-Information) > > [Melia Madrid Princesa](https://www.expedia.co.uk/Madrid-Hotels-Melia-Madrid-Princesa.h11885.Hotel-Information) > > [Barceló Torre de Madrid](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Torre-De-Madrid.h15371941.Hotel-Information) > > [Room Mate Collection Alba, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Room-Mate-Alba.h37052055.Hotel-Information) > > [H10 Villa de la Reina Boutique Hotel](https://www.expedia.co.uk/Madrid-Hotels-H10-Villa-De-La-Reina-Boutique-Hotel.h849469.Hotel-Information) > > [Pestana Collection Plaza Mayor](https://www.expedia.co.uk/Madrid-Hotels-Pestana-Plaza-Mayor-Madrid.h34570433.Hotel-Information) > > [Radisson RED Madrid](https://www.expedia.co.uk/Madrid-Hotels-Radisson-RED-Madrid.h4159.Hotel-Information) > > [Hard Rock Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [room Select Sol](https://www.expedia.co.uk/Madrid-Hotels-Room007-Select-Sol.h17574684.Hotel-Information)