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Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
TV with digital channels

Guest reviews

4.3/5 Excellent
384 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Restaurant
Gym
Breakfast Available

Cleaning and safety practices

Personal protective equipment
Social distancing

Map

Explore the area

Popular LocationWiZink Center13 min drive
Popular LocationSantiago Bernabeu Stadium13 min drive
AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)17 min drive
Popular LocationEl Retiro Park17 min drive

Choose dates to view prices

  • Deluxe Room

    Room amenities

    • 323 sq ft
    • Sleeps 2
    • 1 Queen Bed OR 2 Single Beds
    More detailsDeluxe Room
  • Junior Suite

    Room amenities

    • 484 sq ft
    • Sleeps 2
    • 1 Queen Bed OR 2 Single Beds
    More detailsJunior Suite
  • Zaha Hadid Space Club

    Room amenities

    • 323 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsZaha Hadid Space Club
  • Executive Suite

    Room amenities

    • 645 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsExecutive Suite

About this area

Madrid

Located in Madrid, Hotel Puerta América is in the entertainment district and near the airport. Gran Via Street and Paseo de la Castellana are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore El Retiro Park and Madrid Rio. Looking to enjoy an event or a game? See what's going on at Santiago Bernabeu Stadium or WiZink Center. Our guests appreciate the hotel's convenience for public transport: Cartagena Station is 3 minutes by foot and Prosperidad Station is 10 minutes.

Visit our Madrid travel guide
Map
Popular Location

What's nearby

  • WiZink Center - 13 min drive
  • Santiago Bernabeu Stadium - 13 min drive
  • Plaza de Cibeles - 16 min drive
  • Thyssen-Bornemisza National Museum - 17 min drive
  • El Retiro Park - 17 min drive

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 17 min drive

Restaurants

  • The Observatory — 1 min walk
  • Karrara Terrace — 1 min walk
  • OAM Thong - 2 min walk
  • Rias Bajas - 4 min walk
  • Vila Brasil - 4 min walk

About this property

Hotel Puerta América

Family-friendly Madrid hotel in Prosperidad, near Santiago Bernabeu Stadium
Along with 2 restaurants, this hotel has a nightclub and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness centre, a coffee shop/café and a rooftop terrace are on-site. All 315 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Thoughtful touches include pillow menus and bathrobes, and guests will also find minibars and digital TV.
Hotel Puerta América offers 315 forms of accommodation with minibars and a safe. A pillow menu is available. Televisions come with digital channels.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Madrid hotel provides complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

Cleaning and safety practices

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: EUR 26.00 per day
  • Extended parking: EUR 26.00 per night

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:00 AM: EUR 22 for adults and EUR 11 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Fitness centre
  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer

Entertainment

  • Digital channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in between 2:00 PM and anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from 15 March 2020 to 30 September 2020 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from 15 September to 15 June:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for EUR 60.0 per day.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: EUR 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 22 for adults and EUR 11 for children (approximately)
  • Self-parking fee: EUR 26.00 per day
  • Extended parking fee: EUR 26.00 per night
  • Rollaway bed fee: EUR 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property advises that enhanced cleaning and guest safety measures are currently in place
Social distancing measures are in place and staff at the property wear personal protective equipment

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Silken Puerta America Madrid
Hotel Silken Puerta America
Silken Puerta America Madrid
Silken Puerta America
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

Can I cancel my reservation for free at Hotel Puerta América and receive a full refund?
Yes, Hotel Puerta América offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Puerta América cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has a seasonal outdoor pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is available for EUR 26.00 per day. Extended parking is available for EUR 26.00 per night.
What time is check-in at Hotel Puerta América?
Check-in is from 2:00 PM to anytime.
What time is check-out at this property?
Checkout is at noon.
Where is Hotel Puerta América located?
This family-friendly Madrid hotel is located near the airport, within 1 mi (2 km) of Golden Mile and Paseo de la Castellana. Santiago Bernabeu Stadium and El Retiro Park are also within 2 miles (3 km). Cartagena Station is only a 3-minute walk and Prosperidad Station is 10 minutes.

Guest reviews

Overall score and ratings for Hotel Puerta América

4.3
Excellent
5 - Excellent
206
4 - Good
127
3 - Okay
28
2 - Mediocre
16
1 - Poor
7
4.5
Cleanliness
4.4
Service and Staff
4.1
Amenities
4.3
Property condition

2/5

  • Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jan 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 6 nights in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Great hotel, great staff good location

    Stayed 2 nights in Jan 2020