COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Hotel Puerta América

Photo gallery for Hotel Puerta América

Featured image
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
TV with digital channels

Overview of Hotel Puerta América

Hotel Puerta América

5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Personal protective equipment
  • Social distancing
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002

Explore the area

  • Popular LocationPaseo de la Castellana3 min drive
  • Popular LocationWiZink Center11 min drive
  • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)11 min drive
  • Popular LocationSantiago Bernabeu Stadium13 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable 15 Mar 2020 - 15 Aug 2021.

About this area

Madrid

Located in Madrid, Hotel Puerta América is in the entertainment district and near the airport. The area's natural beauty can be seen at El Retiro Park and Madrid Rio, while Madrid Wax Museum and Madrid Zoo Aquarium are popular area attractions. Travelling with kids? Make time for Madrid Amusement Park, or head to an event or a match at Santiago Bernabeu Stadium. Guests appreciate the hotel's convenience for public transportation: Cartagena Station is 3 minutes on foot and Prosperidad Station is 10 minutes.

What's nearby

  • Paseo de la Castellana - 3 min drive
  • Puerta de Alcala - 5 min drive
  • National Library - 6 min drive
  • WiZink Center - 11 min drive
  • Santiago Bernabeu Stadium - 13 min drive

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 11 min drive

Restaurants

  • The Observatory — 1 min walk
  • Karrara Terrace — 1 min walk
  • Min - 4 min walk
  • Rias Bajas - 4 min walk
  • Reblochón - 4 min walk

About this property

Hotel Puerta América

Family-friendly Madrid hotel in Prosperidad, near Santiago Bernabeu Stadium
Along with 2 restaurants, this hotel has a nightclub and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 315 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Thoughtful touches include pillow menus and bathrobes, and guests will also find minibars and digital TV.
Hotel Puerta América offers 315 forms of accommodation with minibars and a safe. A pillow menu is available. Televisions come with digital channels.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

Cleaning and safety practices

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (EUR 26.00 per day)
  • Extended parking on site (EUR 26.00 per night)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: EUR 25 for adults and EUR 11 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Fitness centre
  • Nightclub
  • Seasonal outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Business centre
  • Conference centre
  • Meeting rooms 5

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer

Entertainment

  • Digital channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from 15 March 2020 to 15 August 2021 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from 15 September to 15 June:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for EUR 60.0 per day.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: EUR 50 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 25 for adults and EUR 11 for children (approximately)
  • Self-parking fee: EUR 26.00 per day
  • Extended parking fee: EUR 26.00 per night
  • Rollaway bed fee: EUR 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 202 out of 379 reviews
5 - Excellent 53%
Rating 4 - Good. 126 out of 379 reviews
4 - Good 33%
Rating 3 - Okay. 28 out of 379 reviews
3 - Okay 7%
Rating 2 - Poor. 16 out of 379 reviews
2 - Poor 4%
Rating 1 - Terrible. 7 out of 379 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

5/5 Excellent

Stayed 6 nights in Jan 2020

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great staff good location
Stayed 2 nights in Jan 2020