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Expedia-verified reviews
Excellent!
4.4 of 5 guest rating
Room type Options Nightly price Book
Junior Suite
Room with view
484 square feet
1 Queen Bed 2 Single Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Executive Suite
Room with view
645 square feet
1 Double Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe Room
Room with view
323 square feet
1 Queen Bed 2 Single Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Zaha Hadid Space Club
Room with view
323 square feet
1 Queen Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Family-friendly Madrid hotel in Chamartin, walk to Avenida America

Popular property highlights

Free WiFi
Outdoor pool
Business centre
Laundry facilities
Babysitting or childcare (surcharge)

Location

This family-friendly Madrid hotel is located near the airport, within 1 mi (2 km) of Golden Mile, Avenida America and Paseo de la Castellana. Las Ventas and Santiago Bernabeu Stadium are also within 2 miles (3 km). Cartagena Station is only a 3-minute walk and Prosperidad Station is 10 minutes.

Hotel features

This hotel features 2 restaurants, an outdoor pool and a nightclub. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness centre and a coffee shop/café.

Room amenities

All 315 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Thoughtful touches include pillow menus and bathrobes, and guests will also find minibars and digital TV.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

Hotel Puerta América features an outdoor pool and a fitness centre. Dining is available at one of the hotel's 2 restaurants, and guests can grab a coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wired and wireless Internet access is complimentary.

A business centre is on-site at this 5-star property. This luxury hotel also offers a nightclub, a rooftop terrace and tour or ticket assistance. Parking is available on-site at a surcharge.

Hotel Puerta América has designated areas for smoking.

  • Express check-in
  • Lift
  • Rooftop terrace
  • Number of bars/lounges - 2
  • Fitness facilities
  • 24-hour front desk
  • Business centre
  • Porter
  • Express check-out
  • Meeting rooms
  • Year Built – 2005
  • Tours/ticket assistance
  • Coffee shop or café
  • Dry cleaning/laundry service
  • Self parking (surcharge)
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Outdoor pool 1
  • Free wired Internet
  • Nightclub
  • Outdoor seasonal pool
  • Supervised childcare/activities (surcharge)
  • Safe-deposit box at front desk
  • Luggage storage
  • Long-term parking (surcharge)
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Concierge services
  • Gift shops or newsstand
  • Conference centre
  • Designated smoking areas
  • Laundry facilities
  • Total number of rooms - 315
  • Number of floors - 12
  • Wedding services
  • Number of buildings/towers - 1
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Room Amenities

Hotel Puerta América offers 315 forms of air-conditioned accommodation with minibars and a safe. A pillow menu is available. Digital televisions are provided. Bathrooms include a complimentary bathrobe, complimentary slippers, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Rollaway/extra beds (surcharge)
  • Air conditioning
  • Minibar
  • Free WiFi
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Free wired Internet
  • Blackout drapes/curtains
  • Soundproofed rooms
  • In-room childcare (surcharge)
  • Iron/ironing board (on request)
  • Dial-up Internet access (surcharge)
  • Desk
  • Pillow menu
  • Bathrobes
  • In-room climate control (air conditioning)
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Slippers
  • Free cots/infant beds
  • Digital TV service
  • Room service (24 hours)

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

The Observatory – This fine-dining restaurant only serves dinner.Reservations are required.

Karrara Terrace – This fine-dining restaurant serves breakfast, lunch and dinner. Reservations are required. Open daily.

Lobby Bistro – This bistro serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per day.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

24-hour check-in

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: EUR 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 22 for adults and EUR 11 for children (approximately)
  • Self-parking fee: EUR 26.00 per day
  • Extended parking fee: EUR 26.00 per night
  • Rollaway bed fee: EUR 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Hotel Silken Puerta
  • Hotel Silken Puerta America
  • Puerta America
  • Silken Puerta
  • Silken Puerta America
  • Silken Puerta America Madrid
  • Hotel Silken Puerta America Madrid
  • Hotel Puerta America Madrid
  • Puerta America Madrid
  • Hotel Puerta América Madrid
  • Puerta América Madrid
  • Puerta América
  • Hotel Puerta America
  • Silken Puerta America Hotel Madrid
  • Silken Puerta America Hotel
  • Hotel Puerta América

We should mention

Cash transactions at this property cannot exceed EUR 2500 due to national regulations. For further details, please contact the property using the information in the booking confirmation.

The seasonal pool will be open from June to September.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

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