Title: BYPILLOW Crosstown Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=91484708&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # BYPILLOW Crosstown Reliable WiFi keeps travelers connected in this central Madrid location, where the attentive staff provides round-the-clock service for a seamless city stay ## Photo gallery for BYPILLOW Crosstown ![Economy Double Room | Iron/ironing board, free WiFi, bed sheets - BYPILLOW Crosstown (Madrid)](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/381aad03.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Double Room | Iron/ironing board, free WiFi, bed sheets - BYPILLOW Crosstown (Madrid)](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/bf8271de.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Double Room, Terrace | Terrace/patio - BYPILLOW Crosstown (Madrid)](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/ba809895.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - BYPILLOW Crosstown (Madrid)](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/d841315c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - BYPILLOW Crosstown (Madrid)](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/d7aaf199.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies BYPILLOW Crosstown puts travelers within easy reach of Madrid's iconic Puerta del Sol and bustling Gran Via. The property offers practical in-room WiFi and maintains a 24-hour front desk with staff members who have earned positive reviews from previous guests. ## Reviews 9.2 Wonderful ## Popular amenities - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk £77 includes taxes & fees 8 Mar - 9 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=91484708&PinnedHotelID=91484708&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=91484708&PinnedHotelID=91484708&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=91484708&PinnedHotelID=91484708&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=91484708&PinnedHotelID=91484708&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=91484708&PinnedHotelID=91484708&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=91484708&PinnedHotelID=91484708&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=91484708&PinnedHotelID=91484708&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=91484708&PinnedHotelID=91484708&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ### View all photos for Economy Double Room ![Economy Double Room | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/381aad03.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room 8.0 Very good 1 review ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Separate bedroom Private bathroom Hairdryer Electric kettle Satellite channels - 108 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Family Room, Terrace ![Family Room, Terrace | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/a6f2efce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Terrace ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Electric kettle Satellite channels Iron/ironing board - 205 sq ft - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ### View all photos for Family Room ![Family Room | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/65047eaf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room 10.0 Exceptional 2 reviews ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Separate bedroom Private bathroom Hairdryer Electric kettle Satellite channels - 205 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 2 Single Beds OR 4 Single Beds ### View all photos for Triple Room ![Triple Room | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/e46ae364.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room 9.0 Wonderful 2 reviews ### Highlights Air conditioning Flat-screen TV Private bathroom Hairdryer Electric kettle Satellite channels Iron/ironing board Daily housekeeping - 178 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Single Sofa Bed ### View all photos for Superior Double Room ![Superior Double Room | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/8338c895.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Electric kettle Satellite channels Iron/ironing board - 161 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Superior Double Room, Terrace ![Superior Double Room, Terrace | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/c83f19cf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, Terrace ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Separate bedroom Private bathroom Hairdryer Electric kettle Satellite channels - 161 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Double Room, Terrace ![Double Room, Terrace | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/a7d7e92c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Terrace 10.0 Exceptional 1 review ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Separate bedroom Private bathroom Hairdryer Electric kettle Satellite channels - 129 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Double Room ![Double Room | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/e339ee96.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room 8.8 Excellent 3 reviews ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Separate bedroom Private bathroom Hairdryer Electric kettle Satellite channels - 140 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Twin Room ![Twin Room | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/e16846f0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room 10.0 Exceptional 1 review ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Separate bedroom Private bathroom Hairdryer Electric kettle Satellite channels - 140 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Single Room ![Single Room | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/d2104052.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room 9.4 Exceptional 8 reviews ### Highlights Air conditioning Flat-screen TV Separate bedroom Private bathroom Hairdryer Electric kettle Satellite channels Iron/ironing board - 97 sq ft - 1 bedroom - Sleeps 1 - 1 Single Bed ## You may also like Ad ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/1000000/30000/27600/27514/77cd5e05.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Madrid Chamartín Affiliated by Meliá Chamartín - Pool - Kids’ pool - Free Wi-Fi - Restaurant 8.4 Very good 1,001 reviews £87 includes taxes & fees 29 Mar - 30 Mar [](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Madrid-Chamartin-Affiliated-By-Melia.h27514.Hotel-Information?chkin=2026-3-29&chkout=2026-3-30&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=70633bea-de83-4bc1-bb35-07bec0db99f5&top_cur=GBP) Ad ![Breakfast and dinner served](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1320000/1315300/1315203/c9efb67c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Vincci Soho Madrid Centro - 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Evok Collection Madrid Centro - Pool - Spa - Pet-friendly - Free Wi-Fi 9.8 Exceptional 48 reviews £452 includes taxes & fees 8 Mar - 9 Mar [](https://www.expedia.co.uk/Madrid-Hotels-Brach-Madrid-Evok-Collection.h102186590.Hotel-Information?chkin=2026-3-8&chkout=2026-3-9&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=70633bea-de83-4bc1-bb35-07bec0db99f5&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Crosstown-By-Pillow-Madrid.h91484708.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Crosstown-By-Pillow-Madrid.h91484708.Hotel-Information) ## About the area Located in Madrid, BYPILLOW Crosstown is in the city centre. Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and some of the area's notable landmarks include Royal Palace of Madrid and Puerta de Alcalá. Looking to enjoy an event or a game? See what's going on at Movistar Arena or Bernabéu Stadium. [Visit our Madrid travel guide](https://www.expedia.co.uk/Madrid.dx178281) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.41147%2C-3.70408&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-Bv6BONX2l7URPZIACYEWysJbkg=) Calle de Jesús y María 12, Madrid, 28012 ### What's nearby - ![0_56888998](https://images.trvl-media.com/place/6158949/41c69074-06c9-442d-bda8-79b7a0fb2c34.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza de Santa Ana 5 min walk \- 0.3 miles - ![Plaza de Espana which includes a city, a monument and a square or plaza](https://images.trvl-media.com/place/6047907/8c58e7f2-4185-4c0e-bc43-50671e665701.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza de España - Princesa 6 min walk \- 0.4 miles - ![Plaza Mayor featuring an administrative building, a monument and heritage architecture](https://images.trvl-media.com/place/508457/0450e57c-844a-409a-9603-05f040c90dfa.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza Mayor 7 min walk \- 0.4 miles - ![Puerta del Sol which includes a city and a fountain](https://images.trvl-media.com/place/6282935/7377ba48-f47b-4153-b3a9-690076a05d0c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Puerta del Sol 8 min walk \- 0.5 miles - ![Gran Via which includes heritage architecture, night scenes and landscape views](https://images.trvl-media.com/place/6221074/3c4d20dd-d984-4ef4-9f07-d7e411b8f3bb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gran Via 13 min walk \- 0.7 miles ### Getting around - Tirso de Molina Station 2 min walk - Madrid (XOC-Atocha Train Station) 17 min walk - Madrid (MAD-Adolfo Suárez Madrid-Barajas) 33 min drive ### Restaurants - El Cinco De Tirso 2 min walk - Pum Pum Bakery 1 min walk - Casa de Granada 3 min walk - Taberna Tirso de Molina 1 min walk - Dale Cafe 3 min walk ## About this property ### BYPILLOW Crosstown Hostal near Plaza Mayor Close to Puerta del Sol and Gran Via, BYPILLOW Crosstown has plenty to offer. Stay connected with free in-room WiFi. You'll also find perks such as: - Smoke-free property, a 24-hour front desk and a lift - Guest reviews speak highly of the helpful staff Room features All 55 rooms have comforts such as air conditioning, as well as amenities such as free WiFi. More amenities include: - Showers, hairdryers and shampoo - 40-inch flat-screen TVs with satellite channels - Electric kettles and daily housekeeping ## Similar properties ![Studio Suite | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/60000/54500/54492/ee376412.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Agumar Atocha Jerónimos - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.4 Very good 1,003 reviews £82 includes taxes & fees 8 Mar - 9 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-08&endDate=2026-03-09&selected=54492&PinnedHotelID=54492&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool, open noon to 8:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/2000000/1910000/1901800/1901714/b8e91e4f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Porcel Ganivet Madrid Centro - Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 1,012 reviews £80 includes taxes & fees 8 Mar - 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Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (daily) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Well-lit path to entrance ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch flat-screen TV with satellite channels ### Food and drink - Electric kettle ### More - Air conditioning - Iron/ironing board ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Late check-out subject to availability ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your government-issued photo ID after booking Information provided by the property may be translated using automated translation tools All guests, including children, are required to present a valid government-issued ID card at check-in. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation ### Property is also known as BYPILLOW Crosstown Hostal BYPILLOW Crosstown Madrid Crosstown by Pillow Madrid BYPILLOW Crosstown Hostal Madrid ## Frequently asked questions ### Is BYPILLOW Crosstown pet-friendly? ### How much does it cost to stay at BYPILLOW Crosstown? ### How much is parking at BYPILLOW Crosstown? ### What time is check-in at BYPILLOW Crosstown? ### What time is check-out at BYPILLOW Crosstown? ### Where is BYPILLOW Crosstown located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## BYPILLOW Crosstown Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.6 Amenities ### 9.4 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 92 8 - Good 27 6 - Okay 7 4 - Poor 6 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Ben 5 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Great location. Good room sizes ##### Ben Stayed 1 night in Feb 2026 ### 10/10 Excellent #### Eileen 18 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities great staff, friendly, convenient to met ##### Eileen Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Laura 9 Sept 2025 Great location, clean and comfortable ##### Laura Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Peter R 28 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great location. Many good bars and restaurants within walking distance. Close to the subway as well. ##### Peter R Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Rebecca 16 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great location - near to a cafe, supermarket and metro stop and only a short walk right into the heart of Madrid but keeps you away from the hustle & bustle to give a quieter hub. Clean, modern, facilities exactly what you need! Staff very friendly and everything very easy to use! ##### Rebecca Stayed 3 nights in Oct 2025 ### 6/10 Okay #### Noelene 20 Oct 2025 Liked: Staff & service The room was clean & cool but very small with no outlook. Great central location, close to restaurants and shops. ##### Noelene Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Reina 2 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff was friendly and accommodating. Many interesting places were walking distance from the property. I wish the room itself had been cleaner and in better condition but overall, it was okay. Only spent time in the room to sleep and shower. ##### Reina Stayed 4 nights in Aug 2025 ### 8/10 Good #### Daniela 25 Sept 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Conveniently located and comfortable Very comfortable bed and pillows- tight on space around the bed and no room to leave suitcase open; I had a sigle occupancy room hence that might be the issue. I had a room on the back so it was very quiet. Reception staff helpful and welcoming. Toiletries provided. ##### Daniela Stayed 2 nights in Sep 2025 ### 8/10 Good #### Michael 19 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Madrid Overall a decent hotel. I’d stay here again. WiFi was good. The standard room was large and newly refurbished. A large bathroom. Close to the Metro and grocery stores a Carrefour and Lidl. A couple things: no safe in the room, the AC temp was set by the front desk reception and the water temperature in the shower fluctuated from warm to cold in the morning. Overall good value. ##### Michael Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Erasmo Salinas 20 Jun 2024 Liked: Staff & service, amenities, property conditions & facilities Lots of restaurants around!!!! ##### Erasmo Salinas Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Sankar 1 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly and helpful staff. Palace, Opera, Sol area walkable ##### Sankar Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Daniela 26 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff had great attention to my needs and a friendly face at all times. ##### Daniela Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Lucy 25 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Stay :) Most amazing & welcoming stay! Highly Recommend for those who want a city break. The staff were absolutely amazing & helpful! Great locker room after checked out for luggage also :) ![](https://a.travel-assets.com/ugc/hotel-reviews/2DCC2E6AA51D611CB53B33EA0684B75B7F44AE191714053884426.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A171926AC04B1252CDF92D09872C089083DD56BC1714053883964.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lucy Stayed 6 nights in Apr 2024 ### 10/10 Excellent #### Bevin 23 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities Friendly staff clean facility. Good location. ##### Bevin Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### luis 22 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing Experience at Crosstown Hotel in Madrid! We had an absolutely excellent experience at Crosstown Hotel. What stood out the most was the staff—so kind, professional, and attentive! Special thanks to Juan, Juan Manuel, and every other Juan who helped us—they were all incredibly courteous and made us feel at home. The hotel itself is spotless, very clean and well-maintained. The location is unbeatable—close to great restaurants, beautiful churches, and all the major spots in Madrid. I highly recommend Crosstown Hotel 100%. If you're visiting Madrid, this is the place to stay! ##### luis Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Temple 2 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities The room was small for our family of 4, but it was only a one-night stay before heading home. It was a great location to walk around. The room was quiet and the beds were comfortable. ##### Temple Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Zachariah 8 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice staff. They had lockers to put your belongings in case you arrive before check in. Clean and quiet as well. ##### Zachariah Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Tyler 11 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We booked extremely last minute and It was very easy. The staff was incredibly kind and helpful. We got an upgrade and the room is very cute! Very walkable and many dining options. Cannot recommend enough! ##### Tyler Stayed 1 night in Oct 2024 ### 8/10 Good #### Aarzoo 3 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convenient location. 2 mins walk to the metro station. 5-10 mins walk to Sol. ##### Aarzoo Stayed 3 nights in Apr 2024 ### 8/10 Good #### Verified traveller 25 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great central location but quiet All in all happy with our stay in this hotel. Location was perfect in the middle of the city with walking distance to basically everything but on a quiet street so we could get proper sleep. The staff were very nice as well and after check out we could leave our luggage for the whole day at the hotel before leaving in the evening. Room was nice and the bed was very comfortable. The only minus is that there is no heating in the bathroom so the bathroom is pretty cold. ##### Verified traveller Stayed 2 nights in Feb 2024 ### 8/10 Good #### Farnoosh 11 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and great staff. Juan at the front desk was super helpful and nice. The only thing that was not positive for us was that there was a slight off-putting smell in our room. Other than that it was very clean and walkable to almost all the spots we wanted to visit. ##### Farnoosh Stayed 3 nights in Sep 2023 ### 8/10 Good #### Jonathan 12 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### City Break I enjoyed my stay at Crosstown ByPillow. The location was very good for South of the centre of madrid food and drink, but also only less than 5 mins to a metro stop which has line 1 which goes up through centro. I was initially given a room where the toilet flush wasn't working. After a failed attempt at fixing I was found a new room. Service at the front desk was always very friendly and helpful of all the people I encountered. ##### Jonathan Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Pablo 2 Jan 2026 Liked: Cleanliness, staff & service, property conditions & facilities Great place ##### Pablo Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Paul 12 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Great room, terrific staff, great location! ##### Paul Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Reinaliz 8 Sept 2025 Liked: Cleanliness, amenities Todo excelente!! ##### Reinaliz Stayed 2 nights in Sep 2025 ## Expedia's Latest Trends ### Hotels > [The Social Hub Madrid 4 star](https://www.expedia.co.uk/Madrid-Hotels-The-Social-Hub-Madrid-4.h78393913.Hotel-Information) > > [Leonardo Hotel Madrid City Center](https://www.expedia.co.uk/Madrid-Hotels-Leonardo-Hotel-Madrid-City-Center.h523265.Hotel-Information) > > [Mandarin Oriental Ritz, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Mandarin-Oriental-Ritz.h26286.Hotel-Information) > > [Only YOU Hotel Atocha](https://www.expedia.co.uk/Madrid-Hotels-Only-YOU-Hotel-Atocha.h14725875.Hotel-Information) > > [Hard Rock Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [Hotel Acta Piramides](https://www.expedia.co.uk/Madrid-Hotels-Holiday-Inn-Madrid-Piramides.h562121.Hotel-Information) > > [Leonardo Boutique Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Leonardo-Boutique-Hotel-Madrid.h523272.Hotel-Information) > > [Crisol Vía Castellana](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Via-Castellana.h7531.Hotel-Information) > > [Apartosuites Jardines de Sabatini](https://www.expedia.co.uk/Madrid-Hotels-Apartosuites-Jardines-De-Sabatini.h1276024.Hotel-Information) > > [ICON Wipton](https://www.expedia.co.uk/Madrid-Hotels-ICON-Wipton.h1406689.Hotel-Information) > > [Plaza de España Skyline](https://www.expedia.co.uk/Madrid-Hotels-Be-Mate-Plaza-De-Espana.h22240886.Hotel-Information) > > [Pierre & Vacances Apartamentos Edificio Eurobuilding 2](https://www.expedia.co.uk/Madrid-Hotels-Pierre-Vacances-Apartamentos-Edificio-Eurobuilding-2.h68712.Hotel-Information) > > [The Westin Madrid Cuzco](https://www.expedia.co.uk/Madrid-Hotels-The-Westin-Madrid-Cuzco.h21276.Hotel-Information) > > [Zleep Hotel Madrid Airport](https://www.expedia.co.uk/Madrid-Hotels-Zleep-Hotel-Madrid-Airport.h83323148.Hotel-Information) > > [Bless Hotel Madrid, a member of The Leading Hotels of the World](https://www.expedia.co.uk/Madrid-Hotels-Bless-Hotel-Madrid.h865586.Hotel-Information) > > [Hotel Sercotel Alcalá 611](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Sercotel-Alcala-611.h890642.Hotel-Information) > > [NYX Hotel Madrid by Leonardo Hotels](https://www.expedia.co.uk/Madrid-Hotels-NYX-Hotel-Madrid-By-Leonardo-Hotels.h16063.Hotel-Information) > > [Hotel la Princesa](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Sercotel-La-Princesa.h992505.Hotel-Information) > > [Hotel Puerta América](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Puerta-America.h1199013.Hotel-Information) > > [Residencia Universitaria Resa Claudio Coello - Campus Accomodation](https://www.expedia.co.uk/Madrid-Hotels-Residencia-Universitaria-Claudio-Coello.h32493369.Hotel-Information) > > [B&B Hotel MADRID Carabanchel](https://www.expedia.co.uk/Madrid-Hotels-BB-HOTEL-MADRID-Carabanchel.h109587491.Hotel-Information) > > [Hotel Zentral Castellana Norte](https://www.expedia.co.uk/Madrid-Hotels-Occidental-Castellana-Norte.h1845920.Hotel-Information) > > [INNSiDE by Meliá Madrid Valdebebas](https://www.expedia.co.uk/Madrid-Hotels-Innside-Madrid-Valdebebas.h103911115.Hotel-Information) > > [Hotel Nido Príncipe Pío](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Nido-Principe-Pio.h111653500.Hotel-Information) > > [The Social Hub Madrid](https://www.expedia.co.uk/Madrid-Hotels-The-Social-Hub-Madrid.h78374904.Hotel-Information) > > [Bob W Madrid Atocha](https://www.expedia.co.uk/Madrid-Hotels-Bob-W.h83643011.Hotel-Information) > > [Infanta Mercedes](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Infanta-Mercedes.h545767.Hotel-Information) > > [Latroupe Prado](https://www.expedia.co.uk/Madrid-Hotels-Latroupe-Madrid.h92166187.Hotel-Information) > > [Hotel Maydrit Airport](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Maydrit-Airport.h2206360.Hotel-Information) ---