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BYPILLOW Crosstown

3.0 star property
Hostal with a 24-hour front desk, a short walk to Plaza Mayor

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Photo gallery for BYPILLOW Crosstown

Single Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets
Front of property
Superior Double Room, Terrace | Terrace/patio
Double Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets
Lockers
BYPILLOW Crosstown puts travelers within easy reach of Madrid's iconic Puerta del Sol and bustling Gran Via. The property offers practical in-room WiFi and maintains a 24-hour front desk with staff members who have earned positive reviews from previous guests.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
The current price is £95
includes taxes & fees
1 Sept - 2 Sept

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Double Room, Terrace

Superior Double Room, Terrace | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Superior Double Room, Terrace

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Electric kettle
Satellite channels
  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Single Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Electric kettle
Satellite channels
Iron/ironing board
  • 97 sq ft
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Superior Double Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Electric kettle
Satellite channels
  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Electric kettle
Satellite channels
  • 140 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room

Double Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Double Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Electric kettle
Satellite channels
  • 140 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Family Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Electric kettle
Satellite channels
  • 205 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 4 Single Beds

View all photos for Double Room, Terrace

Double Room, Terrace | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Double Room, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Electric kettle
Satellite channels
  • 129 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Terrace

Family Room, Terrace | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Family Room, Terrace

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Electric kettle
Satellite channels
  • 205 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Economy Double Room

Economy Double Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Economy Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Electric kettle
Satellite channels
  • 108 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Electric kettle
Satellite channels
Iron/ironing board
  • 178 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

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About the area

Map
Calle de Jesús y María 12, Madrid, 28012

What's nearby

  • Plaza Mayor - 7 min walk - 0.4 miles
  • Puerta del Sol - 8 min walk - 0.5 miles
  • Royal Palace of Madrid - 13 min walk - 0.7 miles
  • Gran Via - 13 min walk - 0.7 miles
  • Prado Museum - 14 min walk - 0.8 miles

Getting around

  • Tirso de Molina Station - 2 min walk
  • Madrid (XOC-Atocha Train Station) - 17 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 25 min drive

Restaurants

  • ‪El Cinco De Tirso - ‬3 min walk
  • ‪Pum Pum Bakery - ‬1 min walk
  • ‪Casa de Granada - ‬3 min walk
  • ‪Caravan Cafe - ‬2 min walk
  • ‪El Imparcial - ‬2 min walk

About this property

BYPILLOW Crosstown

Hostal near Plaza Mayor
Close to Puerta del Sol and Gran Via, BYPILLOW Crosstown has plenty to offer. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • A 24-hour front desk, a lift and smoke-free property
  • Guest reviews speak highly of the helpful staff
Room features
All 55 rooms have comforts such as air conditioning, as well as amenities such as free WiFi.
More amenities include:
  • Showers, hairdryers and shampoo
  • 40-inch flat-screen TVs with satellite channels
  • Electric kettles and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Late check-out fee: EUR 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

BYPILLOW Crosstown Hostal
BYPILLOW Crosstown Madrid
Crosstown by Pillow Madrid
BYPILLOW Crosstown Hostal Madrid

Frequently asked questions

Is BYPILLOW Crosstown pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at BYPILLOW Crosstown?

As of 30 Aug 2025, prices found for a 1-night stay for 2 adults at BYPILLOW Crosstown on 1 Sept 2025 start from £95.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at BYPILLOW Crosstown?

This property doesn't offer parking.

What time is check-in at BYPILLOW Crosstown?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at BYPILLOW Crosstown?

Checkout is at 11:00 AM. Late checkout is available for EUR 10 (subject to availability).

Where is BYPILLOW Crosstown located?

Located in Madrid Centro, this hostal is within a 10-minute walk of Sobrino de Botin, Plaza Mayor and Puerta del Sol. Plaza de Santa Ana and Plaza de España - Princesa are also within 10 minutes. Tirso de Molina Station is only a 2-minute walk and La Latina Station is 5 minutes.

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BYPILLOW Crosstown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 66 out of 96 reviews
Rating 8 - Good. 20 out of 96 reviews
Rating 6 - Okay. 4 out of 96 reviews
Rating 4 - Poor. 6 out of 96 reviews
Rating 2 - Terrible. 1 out of 96 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the price and walkable to restaurants and coffee shops. It’s also a less than 5 minute walk to the subway station.
Stayed 4 nights in Jul 2025

10/10 Excellent

SAED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly, personable people in addition to great location perfect for making repeated visits to bear and the strawberry tree! Not to mention a clean, hip interior and in our case, a wonderful balcony with a view and outdoors shower! Loved it!
Stayed 1 night in Jun 2025

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lovely boutique hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Sankar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Palace, Opera, Sol area walkable
Stayed 2 nights in Mar 2025

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities
Just as expected for the price paid
Stayed 2 nights in Jul 2025

8/10 Good

DIANE

Liked: Staff & service, amenities, property conditions & facilities
Room could use a dusting and floor washed, but linens and bathroom clean. Ants in the bathroom, which didn't bother us. Efficient use of small space for comfort. Nice to have a hot water kettle to make coffee/tea (provided) and the biscuit and bottle of water are nice addition.
Stayed 6 nights in Jun 2025

10/10 Excellent

Erasmo Salinas

Liked: Staff & service, amenities, property conditions & facilities
Lots of restaurants around!!!!
Stayed 1 night in Jun 2024

8/10 Good

Darcey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice but very small for 4 people. We didn't mind since we were just staying the night. There was a lot of people out and around near the hotel way past midnight but it wasn't too noisy. Very hot in the room and could not adjust the central air. Daytime temps in Madrid were over 100 degrees farenheit. We understood that the air conditioning didn't go on till we were in the room but it took a long time to cool down. Overall we had a very nice stay for one night. The staff were wonderful!!
Stayed 1 night in Aug 2025

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Experience at Crosstown Hotel in Madrid!

We had an absolutely excellent experience at Crosstown Hotel. What stood out the most was the staff—so kind, professional, and attentive! Special thanks to Juan, Juan Manuel, and every other Juan who helped us—they were all incredibly courteous and made us feel at home. The hotel itself is spotless, very clean and well-maintained. The location is unbeatable—close to great restaurants, beautiful churches, and all the major spots in Madrid. I highly recommend Crosstown Hotel 100%. If you're visiting Madrid, this is the place to stay!
Stayed 3 nights in Apr 2025

10/10 Excellent

MAIRA

Liked: Cleanliness, staff & service, property conditions & facilities
Convinient
Stayed 4 nights in Apr 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay :)

Most amazing & welcoming stay! Highly Recommend for those who want a city break. The staff were absolutely amazing & helpful! Great locker room after checked out for luggage also :)
Stayed 6 nights in Apr 2024

10/10 Excellent

Bevin

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean facility. Good location.
Stayed 2 nights in Oct 2023

10/10 Excellent

Temple

Liked: Cleanliness, staff & service, property conditions & facilities
The room was small for our family of 4, but it was only a one-night stay before heading home. It was a great location to walk around. The room was quiet and the beds were comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Zachariah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. They had lockers to put your belongings in case you arrive before check in. Clean and quiet as well.
Stayed 1 night in Sep 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked extremely last minute and It was very easy. The staff was incredibly kind and helpful. We got an upgrade and the room is very cute! Very walkable and many dining options. Cannot recommend enough!
Stayed 1 night in Oct 2024

10/10 Excellent

yorgis

Liked: Cleanliness, staff & service, property conditions & facilities
Really satisfied with this hotel, great room, spacious and clean, outstanding crew. Very well recommended
Stayed 3 nights in Jun 2023

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time trip!

Very nice front desk employee. Enjoyed the convenience walking. Thanks for the free water.
Stayed 2 nights in Oct 2024

8/10 Good

Esthermarie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel at the center of Madrid. Clean, convenient and cozy. Recommended

10/10 Excellent

YUJI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 3 nights in Jun 2024

8/10 Good

Aarzoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. 2 mins walk to the metro station. 5-10 mins walk to Sol.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaning
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great central location but quiet

All in all happy with our stay in this hotel. Location was perfect in the middle of the city with walking distance to basically everything but on a quiet street so we could get proper sleep. The staff were very nice as well and after check out we could leave our luggage for the whole day at the hotel before leaving in the evening. Room was nice and the bed was very comfortable. The only minus is that there is no heating in the bathroom so the bathroom is pretty cold.
Stayed 2 nights in Feb 2024

8/10 Good

Farnoosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff. Juan at the front desk was super helpful and nice. The only thing that was not positive for us was that there was a slight off-putting smell in our room. Other than that it was very clean and walkable to almost all the spots we wanted to visit.
Stayed 3 nights in Sep 2023

4/10 Poor

Amoye

Disliked: Cleanliness, amenities
The room looked ok but it was as super small no space to even open luggage properly. The bathroom you could smell the drainage and it permiated the room. Also the AC Unit did not work so I had to open windows
Stayed 2 nights in Nov 2024

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Room comfort
They ‘upgraded’ my room, but ended up on the Main Street, at street level so very noisy if I wanted to open the window.
Stayed 1 night in Jul 2024