Title: Apartamentos Recoletos Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Apartamentos Recoletos Central aparthotel connected to the convention centre in Madrid with a 24-hour front desk ![Reception](https://images.trvl-media.com/lodging/2000000/1160000/1157700/1157661/84e6c2fa.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/2000000/1160000/1157700/1157661/cec841aa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite (Apartment ) | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/2000000/1160000/1157700/1157661/2e043426.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/2000000/1160000/1157700/1157661/8faa083d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Flat-screen TV](https://images.trvl-media.com/lodging/2000000/1160000/1157700/1157661/676f335a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Apartamentos Recoletos sits in Madrid's center, offering a practical base near the Prado Museum and Puerta del Sol. Guests appreciate the multilingual staff, convenient laundry services, and luggage storage that help create a hassle-free stay in Spain's vibrant capital. 8.0 Very good ## Popular amenities - Room service - Housekeeping - Kitchen - Laundry - 24/7 front desk - Air conditioning £87 includes taxes & fees 30 Nov - 1 Dec ## Room options ### Check availability for these dates Tonight [Nov 6 - Nov 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=1157661&PinnedHotelID=1157661&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=1157661&PinnedHotelID=1157661&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 7 - Nov 8](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=1157661&PinnedHotelID=1157661&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=1157661&PinnedHotelID=1157661&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1157661&PinnedHotelID=1157661&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1157661&PinnedHotelID=1157661&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1157661&PinnedHotelID=1157661&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1157661&PinnedHotelID=1157661&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ![1 bedroom, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1160000/1157700/1157661/39e28078.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment (1-4 people) ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Heating Kitchen Fridge Flat-screen TV - 398 sq ft - 1 bedroom - Sleeps 4 - 2 Single Beds and 2 Single Sofa Beds OR 1 Double Bed and 2 Single Sofa Beds ![Junior Suite (Apartment ) | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/2000000/1160000/1157700/1157661/2e043426.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (Apartment ) ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Heating Kitchenette Fridge Flat-screen TV - 699 sq ft - 1 bedroom - Sleeps 5 - 1 Double Bed and 3 Single Sofa Beds ![Double Room | 1 bedroom, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1160000/1157700/1157661/37bb7224.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room ### Highlights Separate dining area Soundproofed Air conditioning Heating Kitchenette Fridge Flat-screen TV Renovated in 2016 - 269 sq ft - Sleeps 2 - 1 Double Bed OR 2 Single Beds ![1 bedroom, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1160000/1157700/1157661/6645197f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Separate dining area Soundproofed Air conditioning Heating Kitchenette Fridge Flat-screen TV Renovated in 2016 - 279 sq ft - Sleeps 4 - 2 Single Beds and 2 Single Sofa Beds OR 1 Double Bed and 2 Single Sofa Beds ![1 bedroom, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1160000/1157700/1157661/a998009e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room (1-3 people) ### Highlights Separate dining area Soundproofed Air conditioning Heating Kitchenette Fridge Flat-screen TV Blackout curtains - 269 sq ft - Sleeps 3 - 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed ![1 bedroom, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1160000/1157700/1157661/ac864d15.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment (1-2 people) ### Highlights Separate dining area Soundproofed Air conditioning Heating Kitchenette Fridge Flat-screen TV Blackout curtains - 398 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds OR 1 Double Bed ![Economy Room | 1 bedroom, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1160000/1157700/1157661/c5fe2426.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Room ### Highlights Separate dining area Soundproofed Air conditioning Heating Kitchenette Fridge Flat-screen TV Blackout curtains - Sleeps 2 - 1 Double Bed OR 2 Single Beds ## You may also like Ad ![Daily cooked-to-order breakfast (EUR 27 per person)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/7000000/6430000/6427300/6427217/48962ed8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Only YOU Boutique Hotel Madrid Centro - Free WiFi - Restaurant - Air conditioning - Gym 9.6 Exceptional 1,000 reviews £235 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Madrid-Hotels-Only-YOU-Boutique-Hotel.h6427217.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=fe7f1509-97b0-4dc9-a6ed-8bcd9d237dc4&top_cur=GBP) Ad ![Seasonal outdoor pool, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2830000/2825900/2825897/5f696369_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Axor Barajas San Blas-Canillejas - Pool - Hot tub - Spa - Free airport shuttle 9.2 Wonderful 1,006 reviews £132 includes taxes & fees 9 Nov - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Apart-Hotel-Serrano-Recoletos.h1157661.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Apart-Hotel-Serrano-Recoletos.h1157661.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.42304%2C-3.69083&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=N7Hs224KvHffs2ZSjsjsEYZVTOs=) Calle de Villanueva, 2, Madrid, Madrid, 28001 #### What's nearby - Puerta de Alcalá - 6 min walk - 0.4 miles - Gran Via - 11 min walk - 0.6 miles - Prado Museum - 15 min walk - 0.8 miles - Puerta del Sol - 18 min walk - 1.0 mile - El Retiro Park - 4 min drive - 1.6 miles #### Getting around - Madrid Recoletos Station - 1 min walk - Colon Station - 4 min walk - Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 22 min drive #### Restaurants - ‪El Café Gijón - ‬2 min walk - ‪Sala De Despecho - ‬1 min walk - ‪Li-Onna - ‬2 min walk - ‪El Barril de Recoletos - ‬2 min walk - ‪Nomo Braganza - ‬2 min walk ## About this property ### Apartamentos Recoletos Central aparthotel connected to the convention centre in Madrid with a 24-hour front desk Concierge services, dry cleaning and laundry facilities are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and a front desk safe are on-site. Each apartment features a kitchenette with a fridge and a stovetop, plus free WiFi and a flat-screen TV with digital channels. A dining area, room service and a hairdryer are among the other amenities available to guests. Apartamentos Recoletos offers 132 air-conditioned accommodations with a safe and a hairdryer. Accommodation at this 3-star aparthotel has kitchenettes with fridges, stovetops, separate dining areas and kitchenware and utensils. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and microwaves can be requested. ## Similar properties ![Reception](https://images.trvl-media.com/lodging/2000000/1220000/1214500/1214470/c50dbea0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Petit Palace President Castellana Salamanca - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 8.2 Very good 1,000 reviews £105 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=1214470&PinnedHotelID=1214470&HadPinnedHotel=true®ionId=-1&adults=2) ![Economy Studio | Private kitchen | Full-sized fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/47000000/46250000/46250000/46249972/7f196720.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Home Art Apartments Salamanca Salamanca - Kitchen - Washer - Free WiFi - Air conditioning 9.0 Wonderful 82 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=46249972&PinnedHotelID=46249972&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/93000000/92170000/92166200/92166187/b85212c1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Latroupe Prado Arganzuela - 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Free WiFi - Air conditioning 9.0 Wonderful 100 reviews £120 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=71437403&PinnedHotelID=71437403&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Offsite parking; discounts available - Area shuttle (surcharge) up to 5 metres ### Kitchenette - Cookware, dishware, and utensils - Hob - Microwave - Refrigerator ### Dining - Limited room service ### Bedrooms - Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Towels provided ### Living spaces - Separate dining area ### Entertainment - Flat-screen TV with digital channels ### Laundry - Laundry facilities - Laundry service ### Comfort - Air conditioning - Heating ### Pets - No pets allowed ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - In-room roll-in shower - Lift - Wheelchair-accessible path of travel - Smoke-free property ### Services and conveniences - 24-hour front desk - Blackout drapes - Concierge services - Housekeeping (daily) - Luggage storage - Multilingual staff - Phone - Safe - Safe at front desk - Tour and ticket assistance - Vending machine ### Location highlights - Connected to a convention centre - Connected to a shopping centre - In the city centre - Near a metro station - Near a train station - Near the airport ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) ### General - 1 building - 132 units - 4 floors - Soundproofing ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Tax ID - \_ This property accepts credit cards, debit cards and cash On-site parties or group events are strictly prohibited Long-term renters welcome Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated that there is a smoke detector on the property This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Only registered guests are allowed in the guestrooms In accordance with national/local laws, air conditioning may be restricted to certain hours during certain times of the year ### Property is also known as Apartamentos Recoletos Apartamentos Recoletos Apartment Apartamentos Recoletos Apartment Madrid Apartamentos Recoletos Madrid Apart-Hotel Serrano Recoletos Madrid Apart-Hotel Serrano Recoletos Serrano Recoletos Madrid Serrano Recoletos Apart-Hotel Serrano Recoletos Aparthotel Apart-Hotel Serrano Aparthotel Apart-Hotel Serrano Apart Hotel Serrano Recoletos Apartamentos Recoletos Madrid Apart Hotel Serrano Recoletos Apartamentos Recoletos Aparthotel Apartamentos Recoletos Aparthotel Madrid ## Frequently asked questions ### Is Apartamentos Recoletos pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Apartamentos Recoletos? > As of 6 Nov 2025, prices found for a 1-night stay for 2 adults at Apartamentos Recoletos on 30 Nov 2025 start from £87.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Madrid-Hotels-Apart-Hotel-Serrano-Recoletos.h1157661.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### What time is check-in at Apartamentos Recoletos? > Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Apartamentos Recoletos? > Checkout is at noon. ### Where is Apartamentos Recoletos located? > Located in Salamanca, this aparthotel is within a 10-minute walk of Paseo de la Castellana, Gran Via and Puerta de Alcalá. Prado Museum and Puerta del Sol are also within 1 mile (2 km). Madrid Recoletos Station is only a 2-minute walk and Colon Station is 4 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Apartamentos Recoletos Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 236 8 - Good 235 6 - Okay 118 4 - Poor 45 2 - Terrible 25 ### 8.0/10 Cleanliness ### 7.8/10 Staff & service ### 7.0/10 Amenities ### 7.4/10 Property conditions & facilities ### 7.2/10 Eco-friendliness ### 8/10 Good #### Richard 2 Sept 2025 Liked: Cleanliness, amenities, communication Excellent location ##### Richard Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### JUAN FRANCISCO DE ASIS 28 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Everything was excellent, kindness of the personnel at the reception desk. Outstanding ##### JUAN FRANCISCO DE ASIS Stayed 3 nights in Sep 2025 ### 8/10 Good #### Juan Carlos 17 Sept 2025 Lifts should be better ##### Juan Carlos Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Mabel 31 Jul 2025 Liked: Cleanliness, property conditions & facilities, communication Great location. Super comfy. With all kitchen needs for a comfy meal at home when needed. Extra beds. Clean sheets. Super great staff. ##### Mabel Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Marbella 1 Aug 2025 Liked: Cleanliness, property conditions & facilities, communication Super hot in summer ##### Marbella Stayed 4 nights in Jul 2025 ### 8/10 Good #### Norberto 4 Aug 2025 Liked: Cleanliness, communication Disliked: Property conditions & facilities Location outstanding. frniture and interior need upgrade. Service very good. Carpets & elevators need improvement ##### Norberto Stayed 4 nights in Jul 2025 ### 6/10 Okay #### Jose 31 Jul 2025 Liked: Cleanliness, property conditions & facilities, communication I only stayed one night. The apartment is good for a short stay. The area around the property is very good. It was hot at night in the bedroom. The air conditioner doesn’t function properly. The staff was very welcoming. ##### Jose Stayed 1 night in Jul 2025 ### 6/10 Okay #### carlos 6 Sept 2025 Disliked: Amenities, property conditions & facilities The property is not well represented in the photos you see online, the elevators are tiny with one of them not working, the lobby entrance is the only nice thing about the property. The apartment it self feels old and had a weird smell, the AC did not fully work, the room never felt really cool. The location is good. Overall for 1-2 nights it works, but if you want to have a nice room for a longer stay this is not the place. ##### carlos Stayed 2 nights in Sep 2025 ### 8/10 Good #### Shankarappa Sunil Kumar 11 Jul 2025 Liked: Cleanliness, room comfort, communication Overall good. However a slightly bigger kitchen of flow of water in shower and Kitchen would have been ideal ##### Shankarappa Sunil Kumar Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### JUAN 1 Jun 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Great room, clean, close to everything ##### JUAN Stayed 3 nights in May 2024 ### 10/10 Excellent #### Perry 17 Sept 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Great location!! ##### Perry Stayed 2 nights in Sep 2022 ### 8/10 Good #### Rachel 21 Sept 2024 Liked: Cleanliness, property conditions & facilities, communication Well located ##### Rachel Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Yanet 5 Sept 2023 Liked: Cleanliness, property conditions & facilities, communication The location is incredible good, you can walk every where, with shopping and resturants super close ##### Yanet Stayed 7 nights in Aug 2023 ### 10/10 Excellent #### NELSON 26 Jun 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Everything great ! Good location. ##### NELSON Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Carol 22 Oct 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Great location. Nice and clean. ##### Carol Stayed 4 nights in Oct 2023 ### 10/10 Excellent #### Salomon 2 Mar 2024 Liked: Cleanliness, property conditions & facilities, communication They clean your room everyday, centric location and safe neighborhood. ##### Salomon Stayed 8 nights in Feb 2024 ### 8/10 Good #### Beverly L 10 Mar 2024 Liked: Cleanliness, room comfort, communication Location was fabulous! Staff were helpful and friendly. Room was just OK, nothing special. It had the basics needed for our stay. ##### Beverly L Stayed 1 night in Mar 2024 ### 4/10 Poor #### GERARDO 14 Mar 2023 Liked: Communication Disliked: Amenities Check in/out simple and fast ##### GERARDO Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Ivan 20 Jun 2023 Liked: Cleanliness, room comfort, communication #### Great apt-hotel near Recoletos/El Retiro/Gran Via Very convenient location right across from the Recoletos subway entrance and within walking distance to the Cibeles fountain, the busy Gran Via and the beautiful El Retiro Park. The apartment itself is spacious and ours opens up to a view of the street by the beautiful National Library next door. Very friendly and helpful service (they graciously worked w/us to leave our luggages there prior to our visit due to our travel arrangements) and they provided helpful hints on the area. Great stay, great hotel, great service. ![National Library right next door](https://a.travel-assets.com/ugc/hotel-reviews/AF72C893EC90A749F4D90B5248D038680EE74A531687276167255.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from our room](https://a.travel-assets.com/ugc/hotel-reviews/3AA5B494D44B4C8775F5BA4FAF7021B189C145971687276185157.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Rows of rooms in a Brutalist architecture](https://a.travel-assets.com/ugc/hotel-reviews/4921613B019665AE81C81AD302732BD2686AE1351687276185211.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ivan Stayed 1 night in May 2023 ### 4/10 Poor #### HuaiShih 19 Jul 2024 Disliked: Amenities, property conditions & facilities, communication Not enough outlets in the room, no chairs in the room and room is too small for a family room. ##### HuaiShih Stayed 3 nights in Jul 2024 ### 4/10 Poor #### Oscar 6 May 2025 Liked: Cleanliness Disliked: Amenities, property conditions & facilities We were under the impression that we would have air con given the advert for the rooms and hotel said it had air conditioning. However, upon entry to the room, it was boiling. We had a portable unit to use as the building landlord had not yet turned on the air con for the building, however it did not work. The reception just kept saying we have the portable unit so it’s fine but it was broken and only blew hot air. After two awful nights of no sleep, we complained again and the reception then came upstairs and agreed that it was broken and they would source a new machine. We then had two nights of okay sleep. It was a real shame that the hotel and Expedia both did not take any action sooner than two nights of no sleep, so we will not be staying here again. If we were under the impression there was no air con, then of course we would have been happier. ##### Oscar Stayed 4 nights in Apr 2025 ### 2/10 Terrible #### Ricardo 4 Sept 2024 Disliked: Cleanliness, amenities, property conditions & facilities The Worst experience ever! Starting with broken head shower (couldn't take a shaower when arrived), the air conditioner is actually like a fan mode (not cool air ever), and the wrost part bed bugs. They changed us tooma and of course bed bugs every where. The second room had a non workong hair dryer. The cleaning ladies turn the "air conditioner" to fan, which means there is no air at all, in summer thisbis a no no, and more is you only have a fan The facilities need some work done. The front desk people try to help to some extend. They were not knowledgeable about the surroundings. I do not recommend this place at all. I won't come back. ##### Ricardo Stayed 4 nights in Aug 2024 ### 2/10 Terrible #### Joeli 27 Dec 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication THE WORST service!The overwhelming stench of cigarette smoke was pervasive and intolerable in our room. We booked for 4 nights and checked out the same day. Upon our check in we just dropped our bags. We went to the front dest and asked for a king size bed. They insured us to be fixed upon our return. We got back around 10pm to find out the only personal in the hotel was the cleaning clerk who couldn't help us at the time. We also noticed the awful cigarrette smell and begged for another room since my son has asthma and we could not stop coughing. The cleaning/front desk clerk called some one and said we had to wait until the next day. At 11pm, my 7 year old and husband had to get our bags and checked out. They refused to a full refund and not even Expedia agents could get a hold of their personal!! There are plenty of options in Madrid and this place it might be one of the worst service. ##### Joeli Stayed 4 nights in Dec 2023 ### 8/10 Good #### Julio 27 Oct 2025 Liked: Cleanliness, property conditions & facilities, communication It’s a nice quiet hotel, close to museum and shopping. ##### Julio Stayed 2 nights in Oct 2025 ### 4/10 Poor #### mary 21 Oct 2025 Disliked: Cleanliness, property conditions & facilities, communication Location is good. Hotel itself is max 2 stars. old and not maintained, room paint was chipped off. poor choice beds are not comfy and keep on moving. ##### mary Stayed 3 nights in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Hotel ILUNION Atrium](https://www.expedia.co.uk/Madrid-Hotels-Hotel-ILUNION-Atrium.h2201729.Hotel-Information) > > [Hotel Riu Plaza España](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Riu-Plaza-Espana.h29345493.Hotel-Information) > > [Axel Hotel Madrid - Adults Only](https://www.expedia.co.uk/Madrid-Hotels-Axel-Hotel-Madrid-Adults-Only.h18944163.Hotel-Information) > > [The Principal Madrid, Small Luxury Hotels](https://www.expedia.co.uk/Madrid-Hotels-The-Principal-Madrid.h9550091.Hotel-Information) > > [Canopy by Hilton Madrid Castellana](https://www.expedia.co.uk/Madrid-Hotels-Canopy-By-Hilton-Madrid-Castellana.h4568.Hotel-Information) > > [The Madrid EDITION](https://www.expedia.co.uk/Madrid-Hotels-The-Madrid-Edition.h74821172.Hotel-Information) > > [Melia Avenida América](https://www.expedia.co.uk/Madrid-Hotels-Melia-Avenida-America.h48884.Hotel-Information) > > [Hotel Porcel Ganivet](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Ganivet.h1901714.Hotel-Information) > > [Intelier Palacio de San Martín Hotel](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Intur-Palacio-San-Martin.h804778.Hotel-Information) > > [NYX Hotel Madrid by Leonardo Hotels](https://www.expedia.co.uk/Madrid-Hotels-NYX-Hotel-Madrid-By-Leonardo-Hotels.h16063.Hotel-Information) > > [H10 Villa de la Reina Boutique Hotel](https://www.expedia.co.uk/Madrid-Hotels-H10-Villa-De-La-Reina-Boutique-Hotel.h849469.Hotel-Information) > > [Pestana Collection Plaza Mayor](https://www.expedia.co.uk/Madrid-Hotels-Pestana-Plaza-Mayor-Madrid.h34570433.Hotel-Information) > > [Novotel Madrid City Las Ventas](https://www.expedia.co.uk/Madrid-Hotels-Novotel-Madrid-City-Las-Ventas.h19393.Hotel-Information) > > [Dear Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Dear-Hotel-Madrid.h11769475.Hotel-Information) > > [Gran View Apartments](https://www.expedia.co.uk/Madrid-Hotels-Gran-View-Apartments.h63896948.Hotel-Information) > > [Barceló Torre de Madrid](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Torre-De-Madrid.h15371941.Hotel-Information) > > [Room Mate Collection Alba, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Room-Mate-Alba.h37052055.Hotel-Information) > > [Mandarin Oriental Ritz, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Mandarin-Oriental-Ritz.h26286.Hotel-Information) > > [NH Collection Madrid Eurobuilding](https://www.expedia.co.uk/Madrid-Hotels-NH-Collection-Madrid-Eurobuilding.h24151.Hotel-Information) > > [Barceló Imagine](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Imagine.h18863.Hotel-Information) > > [Hyatt Regency Hesperia Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hyatt-Regency-Hesperia-Madrid.h571666.Hotel-Information) > > [Melia Madrid Princesa](https://www.expedia.co.uk/Madrid-Hotels-Melia-Madrid-Princesa.h11885.Hotel-Information) > > [Best Osuna Feria Madrid](https://www.expedia.co.uk/Madrid-Hotels-Best-Osuna-Feria-Madrid.h15882.Hotel-Information) > > [Santo Mauro, a Luxury Collection Hotel, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Santo-Mauro.h27247.Hotel-Information) > > [Gran Hotel Inglés - The Leading Hotels of the World](https://www.expedia.co.uk/Madrid-Hotels-Gran-Hotel-Ingles.h22222811.Hotel-Information) > > [NH Collection Madrid Suecia](https://www.expedia.co.uk/Madrid-Hotels-NH-Collection-Madrid-Suecia.h11695.Hotel-Information) > > [Radisson RED Madrid](https://www.expedia.co.uk/Madrid-Hotels-Radisson-RED-Madrid.h4159.Hotel-Information) > > [Hard Rock Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [room Select Sol](https://www.expedia.co.uk/Madrid-Hotels-Room007-Select-Sol.h17574684.Hotel-Information)