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Rating 10 - Excellent. 230 out of 555 reviews" "
10 - Excellent
230
Rating 8 - Good. 217 out of 555 reviews" "
8 - Good
217
Rating 6 - Okay. 76 out of 555 reviews" "
6 - Okay
76
Rating 4 - Poor. 24 out of 555 reviews" "
4 - Poor
24
Rating 2 - Terrible. 8 out of 555 reviews" "
2 - Terrible
8
8.6/10
Cleanliness
8.2/10
Staff & service
7.6/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Excellent
Cherie
Travelled with partner
14 Apr 2024
Liked: Amenities
It was very nice and so peaceful
Cherie
Stayed 1 night in Apr 2024
8/10 Good
Louise
3 Apr 2024
Liked: Cleanliness, staff & service
Louise
Stayed 1 night in Mar 2024
Response from Campbell Bourke - Operations Manager on 8 Apr 2024
Hi Louise,Thanks so much for your feedback. We hope to welcome you back again soon!
Really nice stay wasn't sure how was gonna be but exceeded our expectations, walls are a bit thin so any noise from neighbouring rooms is easily heard
James
Stayed 2 nights in Mar 2024
Response from Campbell Bourke - Operations Manager on 2 Apr 2024
Hi James,Thanks so much for your feedback. We're glad to see you enjoyed your stay and we exceeded expectations. I do apologise for the noise concerns, we were at full occupancy over the long weekend and I believe this would have contributed to the disruption. We hope to welcome to you back again in the future.
The hotel was in a nice location with a good outlook but the restaurant was closed which we weren’t told until arrival, there were lots of cobwebs indoors and our room wasn’t serviced during the stay. The room was a good size but overall expected a little more for the price.
Perfect location to retreat from the hustle and bustle of Melbourne for a night or two and explore the Macedon Ranges shops, breweries, wineries, food, hiking, and galleries.
Jacquelyn
Stayed 1 night in Apr 2023
10/10 Excellent
Madeleine
26 Mar 2023
Madeleine
Stayed 1 night in Mar 2023
6/10 Okay
Paul
Travelled with partner
19 Mar 2023
Liked: Staff & service
Wine store and spa shut
Paul
Stayed 1 night in Mar 2023
8/10 Good
Merrin
3 Mar 2023
Merrin
Stayed 1 night in Mar 2023
6/10 Okay
Anthony
2 Mar 2023
Anthony
Stayed 2 nights in Feb 2023
6/10 Okay
Rachael
Travelled with partner
12 Feb 2023
Liked: Staff & service
The room had amazing views, so beautiful and a lovely place to sit and watch the sunset. The morning was so lovely to watch the fog rise off the mountain and see the bunnies running around.
We were disappointed that there was an odour in our bathroom, we moved the diffuser to try and cover the smell but we could still smell it. When I had a shower the water was luke warm, when we had a spa the water was Luke warm so I had to keep boiling the kettle to add some boiling water to make it a reasonable temp.
Super relaxed, great views. Beds were very comfortable. A decent table and couch would have helped, not all of us can watch tv in bed. The restaurant was an absolute highlight, highly recommend.
We had a relaxing stay with a beautiful view of Mount Macedon. A great location with a nice spa bath and Gisborne and Macedon were only a short drive for dinner. Highly recommended!
Michael
Stayed 1 night in Oct 2022
Response from David on 28 Oct 2022
Thank you kindly for the review and I am very happy to hear you enjoyed your stay,
Really disappointed with our stay at this Hotel. We arrived to be told that the pool was out of order which was not mentioned at the time of booking. Our kids were extremely upset by this after driving for several hours. The neighbours were extremely noisy until all hours of the morning. No empathy offered from staff when we notified them the next day.
Ash
Stayed 1 night in Oct 2022
Response from David on 23 Oct 2022
Unfortunately the pool was and is not out of order and we are sorry you were misinformed.
4/10 Poor
Philip
Travelled with family
8 Oct 2022
Liked: Cleanliness
Disliked: Property conditions & facilities
Was very disappointed with the “King sized bed” which was two king singles pushed together with a annoying seem in the middle. A bit to pricey for what you get.
Philip
Stayed 1 night in Oct 2022
Response from David on 10 Oct 2022
Thank you for your feedback
8/10 Good
charmaine
Travelled with partner
4 Oct 2022
Liked: Cleanliness
Room was clean. Keys were not available in locked box upon arrival. Had to wait for property manager to arrive with keys before we could get into our room
charmaine
Stayed 1 night in Oct 2022
Response from David on 5 Oct 2022
Thank you for your patience over the keys. Errors sometimes occur and we are sorry for that.
8/10 Good
Leigh
Travelled with partner
13 Sept 2022
Liked: Staff & service
It was nice but spa wasn’t very clean and we paid extra for mountain view and we couldn’t see mountains
Leigh
Stayed 2 nights in Sep 2022
Response from david on 13 Sept 2022
Thank you Leigh, you need to talk to us if you wish mountain views.... sorry for that
Had the most special stay over the weekend with my partner, the mountain views were spectacular, the room had a great size spa - best we’ve ever used! The room size was awesome too and the mini bar was used as we didn’t go out except for dinner at the restaurant which was the best meal we’ve ever had. Also had a massage and facial their which was excellent too! The reception staff are so kind and caring, honestly will definitely be returning!
Verified traveller
Stayed 2 nights in Jul 2022
Response from David on 18 Jul 2022
Thank you very much for this review and we are really happy you had such a lovely experience.
The scenery at the hotel was amazing! The rooms were lovely with a gas wood fire heater, bed and spa all in the one room was something very different and really added to the mood of the room. Staff were wonderful and friendly, check in was a breeze.
Ben
Stayed 1 night in May 2022
Response from david on 16 May 2022
Thank you Ben, really happy to hear you enjoyed your stay
6/10 Okay
Anita
22 Apr 2022
Liked: Staff & service
Anita
Stayed 3 nights in Apr 2022
10/10 Excellent
Hoi Fung
17 Apr 2022
Hoi Fung
Stayed 2 nights in Apr 2022
Response from david on 26 Apr 2022
Thank you
8/10 Good
Sue
19 Mar 2022
Sue
Stayed 1 night in Mar 2022
6/10 Okay
Kerry
Travelled with partner
3 Mar 2022
Disliked: Property conditions & facilities
Very expensive for very little. Large spa type bath takes up huge amounts of space by window. Not sure if views of poorly tended grounds and gardens full of weeds are anything to write home about. Dated and taking advantage of lack of competition.
Kerry
Stayed 1 night in Feb 2022
Response from David on 4 Mar 2022
Hi Kerry, most rooms have lovely views over Mt Macedon. but we appreciate all reviews, thank you.
There were some real positives to this place. We liked that it was outside of the town which meant it was quiet. The staff were outstanding especially about cleaning the room with our toddlers sleep. There were a Few negatives. The shower was extremely hard to get the temperate right and it would go from searing hot to freezing cold every time someone else in another room used water. The air con is set to 22° and you can’t change the temp because multiple rooms run off the one unit. The staff did come in and change it as no one else was staying in the other rooms but the fan was so low it almost didn’t make any difference and there was quite a bit of noise heard from the room next door but not from unruly guests just general talking and Tv noise. We loved the location and the property but there are a few opportunities to make this place even better.
Jessica
Stayed 3 nights in Jan 2022
Response from David on 31 Jan 2022
Thank you for your review, we appreciate all feedback. We are also in the process of having the water temperatures fixed and hope you can come again.