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"We booked the 2Q suite with a pull out sofa. The Sofa is NOT to be slept on as it felt like I was sitting on a bunch of springs only with no support whatsoever. Called the front desk and they changed our room to another suite with equal unusable sofa bed. Also, the AC didn't properly work as we had it on the lowest setting but the room was very muggy and stayed pretty warm the entire 7 days. The second room also smelled so much but we didn't want to make a fuss since we booked the room via Expedia and didn't want additional crappy service. Also, they made us come downstairs to fetch the room pass cards after placing us in a room with nonfunctional sofa bed. Housekeeping staff was very friendly and helpful, but their hours were from 8 to 3pm (the front desk man was a bit condescending telling us this as if we should know what their hours are) so we had to come downstairs to fetch toilet papers etc. Had a fantastic stay the first time in Nov of 2025, but this stay was absolutely disastrous and just really waste of my $1450. I will look elsewhere when my folks come to visit next time. For a Hilton brand, it's just not worth $165/day."