The welcome on arrival was good, so was the evening food and service. The room was clean and the bed was comfy. That is all that was good. My main issue is the use of “luxurious” to describe the rooms. This drew me and persuaded me to pay a higher price than I would normally pay for an overnight stay. And it is so not true. Luxury touches amounted to stylish bedside lights, an eye-catching piece of artwork on the wall, and the presence of a coffee machine as well as the usual kettle. BUT many of a guest’s basic requirements were not met - absolutely nowhere to hang any clothes, no proper place to put your luggage, virtually no horizontal surfaces in the shower room other than the toilet seat, no towel rail, and getting into the shower room meant squeezing through what can only be described as a very small cupboard door. Breakfast was a complete fiasco. We had been told that breakfast started at 9am, our tour guide was due to collect us at 9.30, we were assured that would be no problem. The morning staff were completely different and did not even know we were guests. Juice, tea and cereal were brought, our order for cooked breakfast was eventually taken about 9.10 (we were the only customers) and when we mentioned 9.30 departure being no problem, all we got was “Who exactly told you that? What exact words were used? I know nothing about this.” So we walked out and obtained excellent bacon sandwiches at the shop across the road. Luxurious? Pull the other one! Never again!
