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Reviews of Hotel Zurigo Downtown

3 out of 5
Hotel Zurigo Downtown
Corso Pestalozzi 13, Lugano, Ticino

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 101 reviews" "
Rating 8 - Good. 46 out of 101 reviews" "
Rating 6 - Okay. 21 out of 101 reviews" "
Rating 4 - Poor. 6 out of 101 reviews" "
Rating 2 - Terrible. 5 out of 101 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Campbell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC could be stronger, but was a major heat wave
Stayed 2 nights in Jul 2022
Response from Sylvia Martinez, Front Office Manager on 29 Jul 2022
Thank you for your good revew. We hope to welcome you soon again.

4/10 Poor

BERNAT

Travelled with partner
Disliked: Property conditions & facilities
In the room for 2 people its only 1 chair ! At. Toilet-shower NO light at all.
Stayed 1 night in Jul 2022
Response from Sylvia Martinez, Front Office Manager on 29 Jul 2022
Dear guest, There WAS light in the toilet-shower. The light switch is located outsied next to the door. A request at the front desk would certainly have helped

8/10 Good

RICHARD

Stayed 1 night in May 2022
Response from Sylvia Martinez, Front Office Manager on 30 May 2022
Thank you for your revew.

2/10 Terrible

Bryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place gets a big pass from me.
The staff were amazing, helpful and friendly. But the room get a lot to be desired. One small pillow so thin it was useless. The bed was a single bed the size of a child's bed and was so cheap it was like one of those IKEA cardboard beds they used for athletes' at the Toyko Olympics.
Stayed 1 night in Oct 2021
Response from Sylvia Martinez, Front Office Manager on 7 Nov 2021
Dear guest, you reserved a single room with a single bed. The size of the single bed is normal 90 x 200 cm. For your next visit we kindly ask you to reserve a single room Courtyard with one large bed - but of course this rooms are more expensive..

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very nice and helpful. Central location
Stayed 3 nights in Oct 2021
Response from Sylvia Martinez, Front Office Manager on 23 Oct 2021
thank you for your good review. We are happy that you enjoyed your stay in our hotel. We hope to welcome you soon again.

8/10 Good

Frédéric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy location
Polite, clean
Stayed 2 nights in Oct 2020
Response from Sylvia Martinez, Front Office Manager on 5 Dec 2020
Herzlichen Dank für Ihre Bewertung. Wir freuen uns auf Ihren nächsten Besuch

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

LB, Basel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location right across from central bus station, easy to walk to center of town, clean property, clean rooms, safe environment,
Stayed 2 nights in Oct 2018

8/10 Good

Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worthy to live in
The hotel is opposite to the bus terminal and near the city centre as well as the lake. It was very convenient. The room and toilet was very clean. The mattress was comfortable. The breakfast was good. The receptionist was very nice and helpful. However, it was noisy if you opened the window.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from 678 on 16 Aug 2018
thanks for your feedback.

10/10 Excellent

Deutsch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Stop at Lake Lugano
Absolutely beautiful room on the top floor of the hotel. Very modern and spacious accommodations. No view of the lake, but it is a short walk from the hotel to the edge of the lake
Stayed 1 night in Jun 2018
Response from 678 on 18 Jul 2018
Thanks for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugano
Great small hotel lovely breakfast included really clean rooms the only downside was the potable bathroom set into the room very clean but just a bit strange
Stayed 1 night in Jul 2018
Response from 678 on 25 Oct 2018
Thanks for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly staff.
The staff were friendly and helpful. The room was clean. The hotel is conveniently located close to the lake and the town centre. The only downfall is that there was quite a lot of noise coming from the high street especially from motocycles that kept speeding up and down the road.
Stayed 1 night in Apr 2018
Response from 678 on 22 Apr 2018
Thanks so much for your feedback. Greatings from Lugano. ALBERGO ZURIGO LUGANO

6/10 Okay

Verified traveller

Liked: Staff & service
Small hotel, clean and comfy. Good location in the city, close to the Lake Lugano and shops.
Stayed 1 night in Mar 2018
Response from 678 on 21 Mar 2018
Thanks so much. ALBERGO ZURIGO LUGANO Beatrice Lott

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel in good location close to conference centre. Good value
Stayed 1 night in Sep 2017

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in a well-located hotel with friendly staff.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Data privacy issue, staff adviced.
Nice place. Good helpful staff, perfect location close to waterfront, park, centre, railway station (when using the 'funicularw' tram). Steeet busy in front but when window closed its quiet inside. Decent breakfast. One criticism: on arrival you will be asked to write your name and date of birth on a sheet common for all guests. This is total breach of data safety and privacy and I adviced the staff that this is unacceptable.
Stayed 5 nights in Sep 2017

4/10 Poor

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bring earplugs
The room was hot,(no a/c until "the season") street was loud until at least 4am, not a restful night. Breakfast was good, staff was friendly. There are just too many loud motorcycles that race off the red lights surrounding our room ......all night long.

8/10 Good

Massimiliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will stay again
Modest place but nice new bathroom and fairly new. Internet was great, superfast, price reasonable

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Rolf, Uster ZH / Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the center of town
Excellent, friendly, efficient and competent staff, hotel is very close to center of town & shopping facilities, easy to find, and reasonably calm. The room I had was a bit on the small side—but it's a historic building, so I can't blame the architect.

10/10 Excellent

Georgette

Stayed 1 night in Jul 2022
Response from Sylvia Martinez, Front Office Manager on 4 Jul 2022
Thank you for your excellent review. We are happy that you had a great stay in our hotel. We hope to see you soon again.

8/10 Good

Fabian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Sylvia Martinez, Front Office Manager on 9 Jun 2022
Herzlichen Dank für Ihre Bewertung

6/10 Okay

anna

Posizione ottima, vicino alla fermata del bus, al centro, bar, ristoranti e supermercati. Parcheggio comodo. Colazione discreta.
Stayed 1 night in Jun 2022
Response from Sylvia Martinez, Front Office Manager on 9 Jun 2022
Grazie per la sua recensione. Lei trova che la nostra colazione è discreta? Cosa le mancava? Saremo lieti di avere i suoi suggerimenti.

6/10 Okay

Paolo

Liked: Cleanliness, room comfort
Prijs is aan de hoge kant.
Ontbijt was Minimaal
Stayed 1 night in May 2022
Response from Sylvia Martinez, Front Office Manager on 9 Jun 2022
Thank you for your review. For breakfast we serve - Different Types of bread - Butter - Various jam (even homemade) - Honey - Nutella - Various fruit juices - Several muesli - Various yoghurt - Various cheeses - Salami - Tomatoes - Cucumbers - Scrambled eggs with bacon - Hard-boiled eggs - Fresh fruit salad - Various fresh fruits - Coffee, espresso, cappuccino, latte, hot and cold chocolate, hot and cold Ovomaltina and hot and cold milk This is for you minimal? What you missed?

6/10 Okay

Rudolf

Travelled with group
Liked: Staff & service
Stayed 3 nights in Apr 2022
Response from Sylvia Martinez, Front Office Manager on 4 May 2022
Besten Dank für Ihre Bewertung

2/10 Terrible

Silvia

Stayed 1 night in Apr 2022
Response from Sylvia Martinez, Front Office Manager on 7 May 2022
Es wäre schön gewesen, wenn Sie ein direktes Gespräch mit uns gesucht hätten.

8/10 Good

Aeberhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nähe zu See und Zentrum, ist sehr angenehm. Weniger gut ist die grosse Strasse mit Motorrad und Auto Lärm. Ist empfehlenswert.
Stayed 2 nights in Apr 2022
Response from Sylvia Martinez, Front Office Manager on 4 May 2022
Herzlichen Dank für Ihre gute Bewertung. Es freut uns, dass Sie einen schönen Aufenthalt in unserem Hotel verbracht haben.

6/10 Okay

Ursula

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Sylvia Martinez, Front Office Manager on 15 Nov 2021
thank you very much for your excellence review.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiptop und zentral gelegen
Stayed 3 nights in Aug 2021
Response from Sylvia Martinez, Front Office Manager on 22 Aug 2021
Herzlichen Dank für Ihre gute Bewertung

8/10 Good

Sandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Einfach, sauber, zentral
Einfache, saubere Unterkunft, sehr zentral gelegen. Für kurze Aufenthalte gut geeignet. Freundliches Personal, gutes Frühstück und hundefreundlich :)
Stayed 3 nights in Aug 2021
Response from Sylvia Martinez, Front Office Manager on 22 Aug 2021
Herzlichen Dank für Ihre gute Bewertung. Wir freuen uns auf Ihren nächsten Besuch

8/10 Good

Carola

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2021
Response from Sylvia Martinez, Front Office Manager on 29 Jul 2021
Herzlichen Dank für Ihre Bewertung Es freut uns, dass es Ihnen in unserem Hotel gefallen hat. Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen.

8/10 Good

Paul

Stayed 1 night in Jul 2021
Response from Sylvia Martinez, Front Office Manager on 4 Jul 2021
thank you for your good review. We hope to see you soon

10/10 Excellent

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Sylvia Martinez, Front Office Manager on 1 Jul 2021
Herzlichen Dank für Ihre ausgezeichnete Bewertung. Es freut uns, dass es Ihnen in unserem Hotel so gut gefallen hat. Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen.

8/10 Good

sylvie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bon rapport qualité/prix
Très agréable établissement, avec une chambre spacieuse et un buffet déjeuner très correct.
Stayed 2 nights in Jun 2021
Response from Sylvia Martinez, Front Office Manager on 15 Jun 2021
nous vous remercions pour votre bon commentaire. A la prochaine fois.

8/10 Good

Gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Sylvia Martinez, Front Office Manager on 9 Feb 2021
Lieber Gast Herzlichen Dank für Ihre Bewertung. Wir würden uns freuen, Sie bald wieder bei uns begrüssen zu dürfen. Mit freundlichen Grüssen

8/10 Good

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Zimmer sind sehr einfach. Die Strasse ist in der Nacht sehr laut, das Fenster kann in den heissen Sommernächten nicht geöffnet bleiben. Frühstücksbuffet war gut. Lage ist prima.
Stayed 1 night in Sep 2020
Response from Sylvia Martinez, Front Office Manager on 8 Sept 2020
Lieber Gast herzlichen Dank für Ihre Bewertung. Das Hotel Zurigo Downtown ist im Zentrum der Stadt Lugano. Strassenlärm ist daher nicht auszuschliessen. Wir empfehlen Ihnen für Ihren nächsten Aufenthalt ein Zimmer mit Klimaanlage zu buchen. Mit freundlichen Grüssen

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2020
Response from Sylvia Martinez, Front Office Manager on 8 Sept 2020
Lieber Gast Schade, dass Sie uns während Ihres Aufenthaltes nicht gesagt habt, was nicht in Ordnung war. Wir hätten Ihnen gerne geholfen, die Mängel zu beheben. Mit freundlichen Grüssen

8/10 Good

Hans-Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
uper Hotel, aber laut
es war sehr laut in der nacht
Stayed 2 nights in Aug 2020
Response from Sylvia Martinez, Front Office Manager on 29 Aug 2020
Lieber Gast herzlichen Dank für Ihre gute Bewertung. Das Hotel Zurigo Downtown befindet sich im Stadtzentrum von Lugano. Strassenlärm ist deshalb nicht auszuschliessen. Es würde uns freuen, Sie bald wieder bei uns begrüssen zu dürfen.

10/10 Excellent

Ares, Toggenburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles Top, wie erwartet. Wir haben uns sehr wohl gefühlt. Tolles Personal. Perfekte Lage im Zentrum mit privater Tiefgarage fürs Auto.
Stayed 1 night in Aug 2020
Response from Sylvia Martinez, Front Office Manager on 8 Aug 2020
Lieber Gast Es freut uns, dass es Ihnen bei uns im Hotel Zurigo Downtown so gut gefallen hat. Wir freuen uns auf Ihren nächsten Besuch.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Sylvia Martinez, Front Office Manager on 8 Aug 2020
Lieber Gast es freut uns, dass es Ihnen bei uns im Hotel Zurigo Downtown so gut gefallen hat. Wir freuen uns auf Ihren nächsten Besuch

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Sylvia Martinez, Front Office Manager on 8 Aug 2020
Lieber Gast Herzlichen Dank für die sehr gute Bewertung. Wir freuen uns, dass es Ihnen bei uns im Hotel Zurigo Downtown so gut gefallen hat. Wir freuen uns auf Ihren nächsten Besuch!

10/10 Excellent

Peter, Cham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
alles hat bestens geklappt. Mir wurde ein kostenloses Ugrade offeriert (2er statt 1er Zimmer)
Stayed 1 night in Jul 2020
Response from Sylvia Martinez, Front Office Manager on 8 Aug 2020
Lieber Gast Herzlichen Dank für die gute Bewertung. Gerne offerieren wir ein gratis Upgrade, sofern dies möglich ist. Wir freuen uns auf Ihren nächsten Besuch

8/10 Good

Isabelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Die Lage war sehr gut. In zwei Minuten befindet man sich im Zentrum.
Stayed 2 nights in Jun 2020
Response from Sylvia Martinez, Front Office Manager on 8 Aug 2020
Lieber Gast Herzlichen Dank für Ihre gute Bewertung. Es freut uns, dass es Ihnen bei uns im Hotel Zurigo Downtown so gut gefallen hat. Wir freuen uns auf Ihren nächsten Besuch!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Yuriy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Kurt und Agnes

Liked: Cleanliness
Disliked: Room comfort
Weniger wäre mehr?
Sehr guter Empfang. Zimmer kein Stuhl-kein Tisch. Frühstück sehr gut?,doch am 3 und 4 Tag katastrophal Aufgebackene Gipfeli.und Brötchen vom Vortag Fruchtsalat ungeniessbar. Schade? Tipp-Früchte in Scheiben nach Bedarf.(Gäste)
Stayed 4 nights in Oct 2019

2/10 Terrible

Rainer, Frankfurt

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Lauter Verkehrslärm, auch nachts, Zimmer war im Gegensatz zu den Fotos sehr einfach, unfreundlicher Service, Frühstück so lala
Stayed 1 night in Sep 2019

4/10 Poor

Sodio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
...
The room is in a poor condition. The environment is fairly unpleasant. It is not worth of the value. The front desk staff is friendly, though.
Stayed 1 night in Aug 2019