Title: VISIONAPARTMENTS Lucerne Neustadtstrasse Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=16228709&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # VISIONAPARTMENTS Lucerne Neustadtstrasse Travelers find a central Lucerne base with time-saving conveniences like express check-in, laundry facilities, and easy city connections ## Photo gallery for VISIONAPARTMENTS Lucerne Neustadtstrasse ![Laptop workspace, iron/ironing board, free WiFi, bed sheets - VISIONAPARTMENTS Lucerne Neustadtstrasse (Lucerne)](https://images.trvl-media.com/lodging/17000000/16230000/16228800/16228709/80d2e901.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Coffee/tea maker, electric kettle - VISIONAPARTMENTS Lucerne Neustadtstrasse (Lucerne)](https://images.trvl-media.com/lodging/17000000/16230000/16228800/16228709/2a4a683a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets - VISIONAPARTMENTS Lucerne Neustadtstrasse (Lucerne)](https://images.trvl-media.com/lodging/17000000/16230000/16228800/16228709/d0cb2984.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - VISIONAPARTMENTS Lucerne Neustadtstrasse (Lucerne)](https://images.trvl-media.com/lodging/17000000/16230000/16228800/16228709/62a6c382.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Laptop workspace, iron/ironing board, free WiFi, bed sheets - VISIONAPARTMENTS Lucerne Neustadtstrasse (Lucerne)](https://images.trvl-media.com/lodging/17000000/16230000/16228800/16228709/5a61025f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies VISIONAPARTMENTS Lucerne Neustadtstrasse is centrally located, providing travelers a practical home base. Guests benefit from express check-in/out, on-site laundry, in-room WiFi, and luggage storage for added convenience. ## Reviews 6.8 ## Popular amenities - Free Wi-Fi - Laundry room ## Room options All rooms 1 bed Showing 7 of 7 rooms ### View all photos for Deluxe Room ![Deluxe Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16230000/16228800/16228709/2865a8d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Heating Flat-screen TV Private bathroom Hairdryer Coffee/tea maker Electric kettle Cable channels Laptop workspace - 226 sq ft - Sleeps 1 - 1 Large Single Bed ### View all photos for Studio Apartment Junior ![Laptop workspace, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16230000/16228800/16228709/5a61025f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Apartment Junior ### Highlights Heating Kitchenette Full-sized fridge/freezer Flat-screen TV Private bathroom Hairdryer Microwave Stovetop - 194 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Studio Apartment Mini ![Laptop workspace, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16230000/16228800/16228709/80d2e901.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Apartment Mini ### Highlights Heating Kitchenette Full-sized fridge/freezer Flat-screen TV Private bathroom Hairdryer Microwave Stovetop - 129 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Superior Room ![Superior Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16230000/16228800/16228709/78c302c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Heating Flat-screen TV Private bathroom Hairdryer Coffee/tea maker Electric kettle Cable channels Laptop workspace - 172 sq ft - Sleeps 1 - 1 Large Single Bed ### View all photos for Single Room ![Single Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16230000/16228800/16228709/5cc6d04c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room ### Highlights Heating Flat-screen TV Private bathroom Hairdryer Coffee/tea maker Electric kettle Cable channels Laptop workspace - 108 sq ft - Sleeps 1 - 1 Large Single Bed ### View all photos for Deluxe Studio ![Laptop workspace, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16230000/16228800/16228709/80d2e901.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio ### Highlights Balcony Heating Flat-screen TV Private bathroom Hairdryer Coffee/tea maker Electric kettle Cable channels - 129 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Superior Studio ![Laptop workspace, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16230000/16228800/16228709/5a61025f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio ### Highlights Balcony Heating Flat-screen TV Private bathroom Hairdryer Coffee/tea maker Electric kettle Cable channels - 194 sq ft - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | Premium bedding, down duvets, in-room safe, individually decorated](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/7000000/6370000/6368800/6368747/17fa7e78_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Schlüssel Lucerne - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLucerne-Hotels-VISIONAPARTMENTS-Lucerne-Neustadtstrasse.h16228709.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLucerne-Hotels-VISIONAPARTMENTS-Lucerne-Neustadtstrasse.h16228709.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C47.04379%2C8.30845&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=R0ECmNkjazCO-q_WpNbPXc42Yq4=) Neustadtstrasse 16, Lucerne, 6003 #### What's nearby - Jesuit Church \- 9 min walk \- 0.5 miles - Chapel Bridge \- 11 min walk \- 0.6 miles - KKL Lucerne \- 11 min walk \- 0.6 miles - Lucerne Town Hall \- 12 min walk \- 0.7 miles - Chateau Guetsch \- 3 min drive \- 1.1 miles #### Getting around - Lucerne (QLJ-Lucerne Train Station) - 12 min walk - Zurich Airport (ZRH) - 58 min drive #### Restaurants - ‪BOLERO Restaurante - ‬4 min walk - ‪Barbes - ‬3 min walk - ‪Grottino 1313 - ‬9 min walk - ‪WOLF Burger & Steak Bar - ‬5 min walk - ‪Kino Capitol - ‬4 min walk ## About this property ### VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel in the city centre VISIONAPARTMENTS Lucerne Neustadtstrasse provides laundry facilities and more. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - Express check-out, express check-in and multilingual staff - Smoke-free property and a lift - Guest reviews speak well of the overall condition Room features All 60 rooms include comforts such as laptop-friendly workspaces, in addition to amenities such as free WiFi. Extra amenities include: - Bathrooms with showers and free toiletries - 30-inch flat-screen TVs with premium channels - Wardrobes/cupboards, electric kettles and heating ## Similar properties ![Interior](https://images.trvl-media.com/lodging/14000000/13450000/13441300/13441227/a4c12853.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis budget Luzern City Lucerne - Pet-friendly - Free Wi-Fi - Air-conditioning - Breakfast available 7.8 Good 1,081 reviews £90 includes taxes & fees 11 Jan - 12 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=13441227&PinnedHotelID=13441227&HadPinnedHotel=true®ionId=-1&adults=2) ![Design Quadruple Room, Mountain View | Room amenity](https://images.trvl-media.com/lodging/10000000/9300000/9296600/9296580/3ffb5c37.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CHÄRNSMATT Gasthof & Spielparadies Rothenburg - Breakfast included - Parking included - Free Wi-Fi - Restaurant 8.6 Excellent 321 reviews £115 includes taxes & fees 4 Jan - 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2 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=104076371&PinnedHotelID=104076371&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/16000000/15260000/15256700/15256666/7facb40f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Youth Hostel Luzern Lucerne - Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 8.0 Very good 199 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=15256666&PinnedHotelID=15256666&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Family friendly - Laundry facilities ### Conveniences - Laundry facilities ### Guest services - Housekeeping (weekly) - Multilingual staff ### Accessibility - Lift ### More - 1 building - 6 floors - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 30-inch flat-screen TV with premium cable channels ### Food and drink - Coffee/tea maker - Electric kettle ### More - Heating - Iron/ironing board - Laptop workspace ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before 10 AM Contactless check-out Express check-out available ### Special check-in instructions There is no front desk at this property Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your government-issued photo ID after booking If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Access code, private entrance ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 2.50 per person, per night - Resort fee: CHF 1 per person, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Hotel Fox Luzern Hotel Fox VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel VISIONAPARTMENTS Lucerne Neustadtstrasse Lucerne VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel Lucerne ## Frequently asked questions ### Is VISIONAPARTMENTS Lucerne Neustadtstrasse pet-friendly? ### How much is parking at VISIONAPARTMENTS Lucerne Neustadtstrasse? ### What time is check-in at VISIONAPARTMENTS Lucerne Neustadtstrasse? ### What time is check-out at VISIONAPARTMENTS Lucerne Neustadtstrasse? ### Where is VISIONAPARTMENTS Lucerne Neustadtstrasse located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## VISIONAPARTMENTS Lucerne Neustadtstrasse Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.0 Location ### 7.4 Staff & service ### 6.6 Eco-friendliness ### 7.2 Property conditions & facilities 10 - Excellent 120 8 - Good 282 6 - Okay 169 4 - Poor 93 2 - Terrible 79 ## Reviews ### 6/10 Okay #### Anita 25 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very clean room but extremely small. Looked like they tried to use every inch of space available. We booked this last minute and had good response from the team for a convenient check in. Train noises stop at night so we slept fine. This might be a problem for light sleepers as the trains are loud at 5am. ##### Anita Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Ania 25 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities The apartment is quite small but clean and they managed to use every spot. Thankfully the windows are thick! The noise from the trains below is constant and a lot. With the windows closed only hear a few really loud ones. There needs to be some hooks in the shower as there is nowhere to hang a towel. The location is aprox 10 min walk to train station and convenient to town centre ##### Ania Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Aidan Zayn 20 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Small but got all that u need first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below. ##### Aidan Zayn Stayed 2 nights in Oct 2023 ### 8/10 Good #### Keli 24 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very easy check-in. Location was perfect. Able to park a block away. Very noisy with construction beside property early in the morning. Lots of train noisy but that wasnt too bad and calming sound. We did not see a spa which was adverised. ##### Keli ### 6/10 Okay #### Verified traveller 2 Jun 2025 Liked: Cleanliness Disliked: Room comfort #### Not the greatest experience Pros: Staff was responsive to emails. Room was clean. Cons: The info provided on hotels.com states that (1) customers would receive a secure link to upload ID for check-in, but I didn't receive the link until I emailed a week prior to my arrival date; (2) customers can receive special access instructions if checking in outside of regular check-in hours, but I didn't receive any special access instructions even after a few inquiries. The email stated that I would receive the access code the day of my arrival. At 9:30 a.m. on the day of my arrival, I still had not received any access code. So I had to email to follow up. They responded within 3 hours but there was no mention of checking in at irregular hours. So I waited until the regular check-in hours. A few items (shower head holder, kitchenette faucet, sound bar anchor) were not securely attached. The welcome guide in the room suggests customers to email them, so I did so that I wouldn't be held responsible in case anything happened. It also asked us to check against their inventory list, but I didn't see the inventory list until after I emailed. There was no/poor AC/ventilation. The room was so warm that we had to open the window to sleep. But because it was so close to the train station and there was a train every 3-4 minutes, we eventually had to close the window. But the room was so hot with the window closed, meaning we couldn't sleep one way or the other. Room was small but we were aware and could handle that. ##### Verified traveller Stayed 3 nights in May 2025 ### 6/10 Okay #### Shailesh 26 Jul 2025 Disliked: Staff & service, property conditions & facilities We ##### Shailesh Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Adele 10 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything I needed. Really convenient and useful kitchenette and laundry. It was very hot so a cooling unit would be useful rather than just a fan. ##### Adele Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Robert 9 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Only loud trains but all Great ##### Robert Stayed 3 nights in Apr 2025 ### 6/10 Okay #### Livia 17 Jun 2025 noisy ##### Livia Stayed 5 nights in Jun 2025 ### 4/10 Poor #### Marine 18 Jun 2025 Liked: Cleanliness Disliked: Staff & service, room comfort #### Expensive and loud Extremely expensive for the place - far from the city center and have constant and loud train noise. ##### Marine Stayed 2 nights in Jun 2025 ### 2/10 Terrible #### Robert 10 Jun 2025 Liked: Cleanliness Disliked: Staff & service, room comfort #### Avoid Vision Switzerland Our room was situated above the train tracks. We heard trains all day and night. The room was so hot we couldn't close the window to block the sound. ##### Robert Stayed 2 nights in Jun 2025 ### 4/10 Poor #### Kylie 4 Jun 2025 Liked: Cleanliness Disliked: Staff & service We were in the corner of the apartment and it was so hot (no AC). It was so loud even with the windows closed from the trains. We wanted to keep the window open though because it was so hot in the room. ##### Kylie Stayed 2 nights in Jun 2025 ### 2/10 Terrible #### Erick 28 May 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort The walls are dirty, the AC did not work. The curtains were dirty. The noise from the trains is really bad. ##### Erick Stayed 2 nights in May 2025 ### 4/10 Poor #### Eslam 8 Jan 2025 Disliked: Cleanliness, staff & service the room was so tiny ##### Eslam Stayed 4 nights in Dec 2024 ### 8/10 Good #### Vincent 23 May 2025 Liked: Staff & service, property conditions & facilities It was convenient as a last minute booking. Very close to the tram stop. Has accessibility lift for luggage going up the stairs, and lifts. Can get a bit noisy during the late afternoon and night, many people out in the corridors, but otherwise value for money. The staff wouldn't give us the full room we booked at the start but they managed to fix the problem in the end. There were broken hooks on some of the beds and had limited coat hangers. ##### Vincent Stayed 2 nights in May 2025 ### 2/10 Terrible #### Daniel 22 Jun 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Stay away from this place. There is no AC in the rooms, only a regular ventilation system which is useless, making it extremely hot inside. Located 5 meters from the railroad so extremely noisy too. The worst part by far was the amount of bed bugs. Before going to bed they were already crawling on pillows and quilt. Had to leave the place in the middle of the night to find another accommodation. ![](https://a.travel-assets.com/ugc/hotel-reviews/e46fa42f-8052-46c4-8210-482af712dc7a-1750611822711.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/20fdf6c9-67e5-4532-866d-3228b7964982-1750611823325.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Daniel Stayed 2 nights in Jun 2025 ### 8/10 Good #### Kyuyoung 17 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean ##### Kyuyoung Stayed 2 nights in May 2024 ### 6/10 Okay #### Eliane 9 Sept 2024 Liked: Cleanliness Very small but central, close to station so loud from the trains. AC did not work so we needed windows open. ##### Eliane Stayed 3 nights in Aug 2024 ### 8/10 Good #### CHUNHUI 12 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The room is nice, but no AC just fan. Sometimes its quite hot there ##### CHUNHUI Stayed 2 nights in Jun 2024 ### 2/10 Terrible #### chanchal 16 Sept 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The odor in the facility was awful and to the point that we had to get out of there. Do not book. There are much better options out there ##### chanchal Stayed 3 nights in Sep 2024 ### 6/10 Okay #### Ursula 11 Aug 2024 Liked: Cleanliness The AC was not working. We found a fan that we used but we had to open the window. Since we are just next to the train station, the noice was constent. ##### Ursula Stayed 2 nights in Aug 2024 ### 2/10 Terrible #### Iyad 29 Jul 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible experience Toilet no room to use. Everything falling apart - door handle and drapes coming off. Bed doesn’t fit 2 people. They also had a towel for 1 person and I asked housekeeping and she said that I have to request it online which means they would deliver the following day. How are they advertising 2 people but have towels for only 1 person? No hand soap. Had to use dish soap to wash my hands. Absolutely horrible. The check in code didn’t work when we got there and waited 1 hour outside the door to get the new code emailed to me. They said it was a glitch in their system. Overall hotels.com should not offer this terrible hotel /apartment. Also the trains pass every 30 seconds and can’t sleep with the noise. It is literally on the train track. ![](https://a.travel-assets.com/ugc/hotel-reviews/1d7b5f40-db1c-4f66-b017-0d2617b86fab-1753825513624.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/35456b76-daa0-4b13-899d-16eab9fbeec0-1753825515943.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0f78a677-ccfc-43b9-b14b-ff797b14a0da-1753825501459.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/48e5ddb5-3926-401f-81d2-d58ec99f856d-1753825514003.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Iyad Stayed 2 nights in Jul 2025 ### 4/10 Poor #### Ruben Emilio 6 Sept 2024 Liked: Cleanliness, property conditions & facilities Noise from the train is just horrible. There is nothing to clean the dishes. ##### Ruben Emilio Stayed 4 nights in Sep 2024 ### 2/10 Terrible #### rosa maria 5 Feb 2025 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities The pictures are totally fake. We payed for a room for two people, the pictures showed good space even a little table with a chair. When we arrived we could BARELY walk in the room. They lied, the room we payed for was NOT the one we slept on. Check im was extra annoying because you need to send so much personal info in the website. The train station is the only thing you see from the window and you can hear the trains from the room. Terrible experience ##### rosa maria Stayed 2 nights in Feb 2025 ### 4/10 Poor #### Samuel 18 Jun 2024 Check in process was a major hassle. They did not make clear that the passport information needed to be sent way ahead of time in order to get the access code appropriately. Room is extremely small, even though I was quite used to the small rooms in Japan, this was a whole other level. Very hot in the summer. Would not stay again, not enjoyable. Not even close to the 7.0 rating that it has on Expedia. 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