Title: The Hotel Luzern, Autograph Collection Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Hotel Luzern, Autograph Collection Luxury hotel in Lucerne with a 24-hour front desk ![Lounge](https://images.trvl-media.com/lodging/1000000/490000/486300/486263/13ef04ee.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/490000/486300/486263/a443c96f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/490000/486300/486263/8bcc54ae.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite, 1 King Bed, Non Smoking, Mountain View | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/490000/486300/486263/8e7b0f0b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property – evening/night](https://images.trvl-media.com/lodging/1000000/490000/486300/486263/be3bd286.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In the heart of Lucerne, The Hotel Luzern, Autograph Collection offers a stylish retreat. Enjoy stunning views from the terrace and stay connected with in-room WiFi. Multilingual staff are on hand to help you make the most of your trip. 8.8 Excellent ## Popular amenities - Pet-friendly - Breakfast available - Room service - 24/7 front desk - Laundry - Housekeeping £221 includes taxes & fees 14 Nov - 15 Nov ## Room options ### Check availability for these dates Tonight [Nov 10 - Nov 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=486263&PinnedHotelID=486263&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=486263&PinnedHotelID=486263&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 11 - Nov 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=486263&PinnedHotelID=486263&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=486263&PinnedHotelID=486263&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=486263&PinnedHotelID=486263&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=486263&PinnedHotelID=486263&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=486263&PinnedHotelID=486263&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=486263&PinnedHotelID=486263&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ![Junior Suite, 2 Single Beds, Park View | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/490000/486300/486263/2c92f205.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 2 Single Beds, Park View ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating TV Hypo-allergenic bedding Premium bedding Soundproofed rooms Individually furnished Individually decorated Air-conditioning Heating Crib/infant bed - 344 sq ft - Park view - Sleeps 3 - 2 Single Beds ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/490000/486300/486263/1378cfbd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio, 1 King Bed, Non Smoking, Park View ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating TV Hypo-allergenic bedding Premium bedding Soundproofed rooms Individually furnished Individually decorated Air-conditioning Heating Crib/infant bed - 237 sq ft - City view - Sleeps 2 - 1 King Bed ![Suite, 1 King Bed, Non Smoking, Garden View | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/490000/486300/486263/923c9e6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Non Smoking, Garden View 10.0 Exceptional 2 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating TV Hypo-allergenic bedding Premium bedding Soundproofed rooms Individually furnished Individually decorated Air-conditioning Heating Crib/infant bed - 388 sq ft - Park view - Sleeps 3 - 1 King Bed ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/490000/486300/486263/bc168abc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Single Beds, Garden View (Garden & Park) ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating TV Hypo-allergenic bedding Premium bedding Soundproofed rooms Individually furnished Individually decorated Air-conditioning Heating Crib/infant bed - 388 sq ft - Park view - Sleeps 3 - 2 Single Beds ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/490000/486300/486263/1378cfbd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 King Bed, Park View ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating TV Hypo-allergenic bedding Premium bedding Soundproofed rooms Individually furnished Individually decorated Air-conditioning Heating Crib/infant bed - 258 sq ft - Park view - Sleeps 2 - 1 King Bed ![Junior Suite, 1 King Bed, Non Smoking, Corner | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/490000/486300/486263/250ed69c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, Non Smoking, Corner ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating TV Hypo-allergenic bedding Premium bedding Soundproofed rooms Individually furnished Individually decorated Air-conditioning Heating Crib/infant bed - 344 sq ft - Park view - Sleeps 3 - 1 King Bed ![Deluxe Studio, 2 Single Beds, Non Smoking, Park View | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/490000/486300/486263/4603db5c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio, 2 Single Beds, Non Smoking, Park View ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating TV Hypo-allergenic bedding Premium bedding Soundproofed rooms Individually furnished Individually decorated Air-conditioning Heating Crib/infant bed - 237 sq ft - City view - Sleeps 2 - 2 Single Beds ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/490000/486300/486263/991479ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 2 Single Beds, Park View ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating TV Hypo-allergenic bedding Premium bedding Soundproofed rooms Individually furnished Individually decorated Air-conditioning Heating Crib/infant bed - 258 sq ft - Park view - Sleeps 2 - 2 Single Beds ![Suite, 1 King Bed, Non Smoking, Mountain View (Balcony) | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/490000/486300/486263/99dc71e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Non Smoking, Mountain View (Balcony) ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Heating TV Hypo-allergenic bedding Balcony Soundproofed rooms Individually furnished Individually decorated Air-conditioning Heating - Mountain view - Sleeps 3 - 1 King Bed ![Suite, 1 King Bed, Non Smoking, Mountain View | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/490000/486300/486263/8e7b0f0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Non Smoking, Mountain View ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Heating Kitchenette TV Balcony Soundproofed rooms Individually furnished Individually decorated Air-conditioning Heating - Mountain view - Sleeps 3 - 1 King Bed ## You may also like Ad ![Standard Room, 1 King Bed | In-room safe, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/610000/607400/607390/f67d2d8e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### ibis Styles Luzern Lucerne - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 8.0 Very good 981 reviews £94 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Lucerne-Hotels-Ibis-Styles-Luzern.h607390.Hotel-Information?chkin=2025-11-30&chkout=2025-12-1&rm1=a2®ionId=4477&destination=Lucerne&destType=MARKET&latLong=47.05225,8.30614&searchId=c1659f33-29b4-4d9f-8efe-44388828bfc9&top_cur=GBP) Ad ![1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1390000/1388200/1388165/4088c5d1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Radisson Blu Hotel, Lucerne Lucerne - 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Pool - Spa - Pet-friendly - Free WiFi 9.2 Wonderful 851 reviews £258 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Lucerne-Hotels-Grand-Hotel-National.h1078913.Hotel-Information?chkin=2025-11-23&chkout=2025-11-24&rm1=a2®ionId=4477&destination=Lucerne&destType=MARKET&latLong=47.05225,8.30614&searchId=c1659f33-29b4-4d9f-8efe-44388828bfc9&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLucerne-Hotels-The-Hotel-Luzern.h486263.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLucerne-Hotels-The-Hotel-Luzern.h486263.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C47.04807%2C8.30794&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=dHCzJThcS9zint0dR6gCXBkN1nY=) Sempacherstrasse 14, Lucerne, LU, 6002 #### What's nearby - Chapel Bridge - 5 min walk - 0.3 miles - Lucerne Town Hall - 6 min walk - 0.4 miles - KKL Lucerne - 6 min walk - 0.4 miles - Chateau Guetsch - 16 min walk - 0.8 miles - Swiss Transportation Museum - 4 min drive - 1.8 miles #### Getting around - Lucerne (QLJ-Lucerne Train Station) - 5 min walk - Zurich Airport (ZRH) - 65 min drive #### Restaurants - ‪Penthouse - ‬3 min walk - ‪La Cucina - ‬2 min walk - ‪Bacio Della Mamma - ‬3 min walk - ‪Pizza Blitz - ‬2 min walk - ‪La Bestia - ‬2 min walk ## About this property ### The Hotel Luzern, Autograph Collection Luxury boutique hotel near KKL Lucerne Located close to Chapel Bridge and Lucerne Town Hall, The Hotel Luzern, Autograph Collection provides a terrace and dry cleaning/laundry services. Guests can connect to free in-room WiFi. Additional perks include: - Limo/town car service, buffet breakfast (surcharge) and a 24-hour front desk - A lift, multilingual staff and luggage storage - A porter/bellboy, concierge services and a water dispenser Room features All rooms are individually furnished, and have comforts such as premium bedding and air conditioning, as well as thoughtful touches such as free WiFi and safes. Extra amenities include: - Hypo-allergenic bedding and rollaway/extra beds (surcharge) - Bathrooms with baths or showers and free toiletries - 40-inch TVs with satellite channels - Recycling, electric kettles and heating ## Similar properties ![View from property](https://images.trvl-media.com/lodging/1000000/800000/793900/793861/7b346280.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Renaissance Lucerne Hotel Lucerne - Free WiFi - Restaurant - Air conditioning - Gym 8.8 Excellent 506 reviews £221 includes taxes & fees 14 Nov - 15 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=793861&PinnedHotelID=793861&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/1000000/10000/7600/7551/14a66df8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AMERON Luzern Hotel Flora Lucerne - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,039 reviews £145 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=7551&PinnedHotelID=7551&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1390000/1388200/1388165/c33bf04f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Blu Hotel, Lucerne Lucerne - 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Restaurant - Air conditioning 9.6 Exceptional 71 reviews £567 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=18270&PinnedHotelID=18270&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transport - Offsite parking available (CHF 20 per night) - Street parking available - Limo/town car service - Limited on-site parking ### Food and drink - Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CHF 35 for adults and CHF 25 for children ### Family friendly - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk - Guidebooks - Luggage storage - Water dispenser ### Guest services - Change of bedsheets (on request) - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Grab bar near toilet - Handrails in stairways - Height-adjustable showerhead - Lever door handles - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Comprehensive recycling policy - Double-glazed windows - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Hypo-allergenic bedding - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathtub or shower - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch TV with satellite channels ### Food and drink - Electric kettle - Espresso maker - Free bottled water - Limited room service - Restaurant dining guides ### More - Air conditioning - Desk - Energy-saving switches in guestrooms - Heating - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of CHF 100 per accommodation, per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for CHF 120.0 per stay. Cots (infant beds) are available for CHF 80.0 per night ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 2.80 per person, per night. This tax does not apply to children under 12 years of age. - Tourism fee: CHF 1.65 per person, per stay We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately CHF 35 for adults and from CHF 25 for children - Nearby parking fee: CHF 20 per night (52 ft away) - Pet fee: CHF 100 per accommodation, per stay - Service animals are exempt from fees - Crib (infant bed) fee: CHF 80.0 per night - Rollaway bed fee: CHF 120.0 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a deadbolt lock This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms ### Property is also known as Hotel Lucerne Hotel Luzern Autograph Collection Lucerne Hotel Luzern Autograph Collection Luzern Autograph Collection Lucerne Luzern Autograph Collection The Hotel Luzern, Autograph Collection Hotel The Hotel Luzern, Autograph Collection Lucerne The Hotel Luzern, Autograph Collection Hotel Lucerne ## Frequently asked questions ### Is The Hotel Luzern, Autograph Collection pet-friendly? > Yes, cats and dogs are allowed at this property. There's a fee of CHF 100 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much does it cost to stay at The Hotel Luzern, Autograph Collection? > As of 10 Nov 2025, prices found for a 1-night stay for 2 adults at The Hotel Luzern, Autograph Collection on 14 Nov 2025 start from £220.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Lucerne-Hotels-The-Hotel-Luzern.h486263.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at The Hotel Luzern, Autograph Collection? > Limited spots are available. ### What time is check-in at The Hotel Luzern, Autograph Collection? > Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at The Hotel Luzern, Autograph Collection? > Checkout is at noon. ### Where is The Hotel Luzern, Autograph Collection located? > Located in the heart of Lucerne, this luxury hotel is within a 10-minute walk of KKL Lucerne, Chapel Bridge and Lucerne Town Hall. Lion Monument and Chateau Guetsch are also within 1 mi (2 km). Lucerne (QLJ-Lucerne Train Station) and Lucerne Station are within a 5-minute walk. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Hotel Luzern, Autograph Collection Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.0 Location ### 9.4 Staff & service ### 9.2 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 109 8 - Good 54 6 - Okay 17 4 - Poor 8 2 - Terrible 1 ### 4/10 Poor #### Venkat 5 Jul 2025 Liked: Cleanliness, staff & service The A/C wasn’t working, and it was very uncomfortable to sleep at night. We went to Pfistern for dinner, but they said they didn’t have any reservation for us, even though the hotel had assured us they called. Anyway, overall it was just an okay experience. The staff was friendly, though. ##### Venkat Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### VIVIAN 31 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent! ##### VIVIAN Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### linda 9 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful service. This hotel was amazing. It was very clean. More than that the service we received was exemplary. We hadn’t booked parking as we thought it would be available. The staff made extra effort to find parking with their sister hotel. Even did valet service for us by, as we found out at checkout, the GM Marc himself! What a wonderful hotel! I would recommend to any family members traveling to Switzerland. ##### linda Stayed 2 nights in Nov 2024 ### 6/10 Okay #### Tracy 25 May 2024 Liked: Cleanliness, staff & service, room comfort #### No hot water Service by staff was impeccable but no hot water for a full day so couldn’t shower after full day of activity and felt grimey so I have mixed feelings about this hotel. ##### Tracy Stayed 3 nights in May 2024 ### 8/10 Good #### Verified traveller 12 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Design pur Ein wunderbares Hotel, wenn man auf Design steht. Genial. Einzig vom Frühstück war ich enttäuscht, das einem 5\* Haus nicht würdig war. Doch das neue Restaurant HATO entschädigte dieses Manko des Aufenthalt vollends. ##### Verified traveller Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Leo 28 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property and room was beautiful. We had wanted to extend our stay and had to make second booking for a different room. The general manager, Martin, noted this and reached out and managed to arrange for us combine both bookings and stay in the same room for both days. This made it a lot more convenient as we didn't have to deal with two different bookings on each day. Love the attention to detail by the staff. ##### Leo Stayed 1 night in Aug 2022 ### 8/10 Good #### Verified traveller 1 Jan 2020 Liked: Cleanliness, staff & service, amenities The hotels is a very nice hotel in prime location. However, I have to state both positive and negative aspects. Positives: Great location Friendly staff Room with a design. Negatives: Small room size. No place to sit in the room except the bed and one chair. Very dark room. Airplane bathroom. No lobby except the desk of the reception. The hallways between rooms are less than 1 meter wide which makes them very unpleasant place to walk. ##### Verified traveller Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Mark 20 Oct 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent helpful and friendly staff The staff gave us suggestions for places to tour while in the area. Then unexpectedly, my wife had a medical emergency and was admitted to the hospital. The staff assisted me with taxi transportation, and because my reservation ended, and there were no more rooms available, they arranged for me to move to a lovely nearby hotel, moving my luggage for me. Amid all of this they did not forget to inquire about how my wife was feeling and they also gave me a much-needed umbrella late at night. ##### Mark Stayed 4 nights in Oct 2019 ### 10/10 Excellent #### Verified traveller 19 Aug 2019 Liked: Staff & service, amenities, property conditions & facilities The staff are amazing they are friendly and very helpful. ##### Verified traveller Stayed 1 night in Aug 2019 ### 10/10 Excellent #### GeoCel, Grans 6 Aug 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Emplacement top, pas de parking, mais stationnement facile proche de l'hôtel. Chambre spacieuse et deco branchée et moderne. Personnels tres accueillants. ##### GeoCel Stayed 1 night in Aug 2019 ### 8/10 Good #### Verified traveller 25 Jul 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 괜찮아요 카펠교 걸어서 10분미만이라 좋고 깔끔한편입니다. ##### Verified traveller Stayed 1 night in Jul 2019 ### 2/10 Terrible #### Erwin 24 Jun 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Déplorable nous avons dû quitter l'hotel Hôtel complètement sur évalué, jamais il mérite 5 étoiles, la suite n'est pas une suite tellement petite, pas de rideaux aux fenêtres, stores défectueux impossible de fermer la vue directe depuis la rue. Nous avons été obligés de demander un remboursement total de la la réservation et avons trouver dans l'urgence un autre hôtel. Le design est pas mal, mais le niveau de propreté totalement négligé. Les communs sont pas du tout à la hauteur d'un hôtel 5 étoiles, ça ressemble à un 3 étoile et encore. Bref nous espérons que la direction de l'établissement saura prendre les mesures nécessaires. ##### Erwin Stayed 2 nights in Jun 2019 ### 10/10 Excellent #### Aditya 22 Jun 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel different concept. It was a good stay. Location is good. Less lights but that is their concept. Rooms are. Or child friendly. ##### Aditya Stayed 2 nights in Jun 2019 ### 10/10 Excellent #### Verified traveller 17 Jun 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities einzigartige Architektur ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨ ##### Verified traveller Stayed 1 night in Jun 2019 ### 8/10 Good #### Keess 28 May 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Mooi designhotel met bijzondere sfeer op perfecte locatie. Jammer dat het ontbijtje (30 Chf) zo magertjes was. Met fabrieksjus. Echt dissonant. Dus gewoon daar gaan slapen en in het sfeervolle luzern gaan ontbijten ##### Keess Stayed 1 night in May 2019 ### 10/10 Excellent #### SUNGCHAN 18 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 추천합니다 깨끗하고 루체른 역에서 가까워서 좋습니다. ##### SUNGCHAN Stayed 1 night in Apr 2019 ### 8/10 Good #### Verified traveller 25 Mar 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Waren rundum zufrieden. Service war zuvorkommend die Zimmer sauber ##### Verified traveller Stayed 1 night in Mar 2019 ### 6/10 Okay #### Verified traveller 4 Feb 2019 Disliked: Room comfort \+ sehr gutes Essen im Bam Bou + Lage (gleich neben Bahnhof) + Buskarte ist im Preis inbegriffen -Spinnennetz an Decke und unsaubere Wände -Komfort des Zimmers war zu bemängeln -Roomservice kam ohne anzuklopfen ins Zimmer (wurden dadurch geweckt) -Lärmpegel im Zimmer (Strasse hörte man sehr gut) ##### Verified traveller Stayed 1 night in Feb 2019 ### 10/10 Excellent #### CHENGYU 31 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 非常好的飯店 非常好的飯店，設備新又乾淨，房間又大，離火車站10鐘內的路程，飯店不大不會太多人。 ##### CHENGYU Stayed 1 night in Dec 2018 ### 10/10 Excellent #### YOUNGGEUN 30 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 추천합니다! 스위스 숙소들이 비쌌던 것에 비해 저렴하되 5성급의 호텔답게 좋았습니다 ^^ 네스프레소 커피머신이 제공되어 커피도 방에서 타먹을 수 있고, Lift도 제공되어 편하게 캐리어를 올릴 수 있었습니다. 방도 넓고 방음도 잘 됐습니다. ##### YOUNGGEUN Stayed 1 night in Dec 2018 ### 8/10 Good #### EleS, Firenze 28 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Vicino al centro e alla stazione dei treni. Personale disponibile e professionale. Camera molto silenziosa ##### EleS Stayed 1 night in Dec 2018 ### 10/10 Excellent #### Verified traveller 27 Nov 2018 Tolles Zimmer (gratis upgrade😊), super Lage nahe Bahnhof und KKL, sehr freundliches Personal, einzig die Kaffeemaschine im Zimmer streikte - insgesamt: sehr empfehlenswert! ##### Verified traveller Stayed 1 night in Nov 2018 ### 10/10 Excellent #### Andreas 25 Nov 2018 Äusserst freundliches Personal, ganz tolles Zimmer, ruhig und ein sehr komfortables Bett. Nochmals; das Personal war sensationell ##### Andreas Stayed 1 night in Nov 2018 ### 10/10 Excellent #### Adriana 18 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Luzern Excelente hotel ! Design moderno, acomodações confortáveis e funcionários muito cordiais e disponíveis . A localização é um benefício a parte , fizemos tudo a pé , mas o hotel nos entregou um voucher para utilização do serviço de ônibus . ##### Adriana Stayed 1 night in Nov 2018 ### 10/10 Excellent #### Laramie 12 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Contemporary Great stay in our way back to Zurich. Contemporary hotel. ##### Laramie Stayed 1 night in Nov 2018 ## Expedia's Latest Trends ### Hotels > [Hotel Altein Arosa, a Faern Collection Resort](https://www.expedia.co.uk/Arosa-Hotels-Arenas-Resort-Altein.h5204851.Hotel-Information) > > [Kempinski Palace Engelberg](https://www.expedia.co.uk/Engelberg-Hotels-Kempinski-Palace-Engelberg.h64125002.Hotel-Information) > > [Hotel Bären - The Bear Inn](https://www.expedia.co.uk/Wilderswil-Hotels-Hotel-Baren-The-Bear-Inn.h972122.Hotel-Information) > > [Hotel Roc et Neige](https://www.expedia.co.uk/Chateau-DOex-Hotels-Hotel-Roc-Et-Neige.h17331086.Hotel-Information) > > [The Chedi Andermatt](https://www.expedia.co.uk/Andermatt-Hotels-The-Chedi-Andermatt.h6657290.Hotel-Information) > > [BEAUSiTE Zermatt](https://www.expedia.co.uk/Zermatt-Hotels-Parkhotel-Beau-Site.h6416247.Hotel-Information) > > [Alpen Resort & Spa Zermatt](https://www.expedia.co.uk/Zermatt-Hotels-Alpen-Resort-Zermatt.h20845060.Hotel-Information) > > [BERGWELT GRINDELWALD | ALPINE DESIGN RESORT](https://www.expedia.co.uk/Grindelwald-Hotels-Bergwelt-Grindelwald.h68123813.Hotel-Information) > > [Hotel Silberhorn](https://www.expedia.co.uk/Lauterbrunnen-Hotels-Hotel-Silberhorn.h1206941.Hotel-Information) > > [Hotel Restaurant Balm Meggen](https://www.expedia.co.uk/Meggen-Hotels-Hotel-Restaurant-Balm-Meggen.h1339976.Hotel-Information) > > [Sunstar Hotel Grindelwald](https://www.expedia.co.uk/Grindelwald-Hotels-Sunstar-Hotel-Grindelwald.h177581.Hotel-Information) > > [Pension Heino](https://www.expedia.co.uk/Saas-Grund-Hotels-Pension-Heino.h4241250.Hotel-Information) > > [Hotel Spalentor](https://www.expedia.co.uk/Basel-Hotels-Hotel-Spalentor.h1095190.Hotel-Information) > > [Hotel Spinne](https://www.expedia.co.uk/Grindelwald-Hotels-Hotel-Spinne.h7601.Hotel-Information) > > [Montreux Lake View - The Freddie Mercury residence](https://www.expedia.co.uk/Montreux-Hotels-Montreux-Lake-View-The-Freddie-Mercury-Residence.h30603250.Hotel-Information) > > [Eiger Lodge Chic](https://www.expedia.co.uk/Grindelwald-Hotels-EIGER-LODGE-CHIC.h69807466.Hotel-Information) > > [Le Petit CHARME-INN](https://www.expedia.co.uk/Zermatt-Hotels-Le-Petit-CHARME-INN.h1595251.Hotel-Information) > > [Everness Hotel & Resort](https://www.expedia.co.uk/Chavannes-De-Bogis-Hotels-Everness-Hotel-Resort.h7747.Hotel-Information) > > [Swiss Holiday Park Resort](https://www.expedia.co.uk/Morschach-Hotels-Swiss-Holiday-Park-Resort.h3568573.Hotel-Information) > > [Romantik Hotel Schweizerhof](https://www.expedia.co.uk/Grindelwald-Hotels-Romantik-Hotel-Schweizerhof.h1055038.Hotel-Information) > > [Boutique Hotel Glacier](https://www.expedia.co.uk/Grindelwald-Hotels-Boutique-Hotel-Glacier.h21559650.Hotel-Information) > > [Dorint Blüemlisalp Beatenberg/Interlaken](https://www.expedia.co.uk/Beatenberg-Hotels-Dorint-Bluemlisalp-BeatenbergInterlaken.h28340.Hotel-Information) > > [Radisson Blu Hotel Reussen, Andermatt](https://www.expedia.co.uk/Andermatt-Hotels-Radisson-Blu-Hotel-Reussen.h31357081.Hotel-Information) > > [Lake Geneva Hotel](https://www.expedia.co.uk/Versoix-Hotels-Lake-Geneva-Hotel.h10205057.Hotel-Information) > > [Seehotel Pilatus](https://www.expedia.co.uk/Hergiswil-Hotels-Seehotel-Pilatus.h991294.Hotel-Information) > > [Wellness Hotel Alpenhof](https://www.expedia.co.uk/Zermatt-Hotels-Wellness-Hotel-Alpenhof.h971759.Hotel-Information) > > [Languard](https://www.expedia.co.uk/St-Moritz-Hotels-Languard.h1202429.Hotel-Information) > > [Hotel Engel](https://www.expedia.co.uk/Emmetten-Hotels-Hotel-Engel.h11914828.Hotel-Information) > > [Holiday Inn Express Luzern - Kriens by IHG](https://www.expedia.co.uk/Kriens-Hotels-Holiday-Inn-Express-Luzern-Kriens.h29874288.Hotel-Information)