Overview of Neustadt Apartments

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Neustadt Apartments

4 out of 5

4.9/5 Exceptional

Guests rated this property 5.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Kitchen
  • Breakfast Available
  • Parking Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationKKL Lucerne5 min walk
    Popular LocationChapel Bridge7 min walk
    Popular LocationLucerne Arts Museum7 min walk
    AirportZurich (ZRH)52 min drive

Choose dates to view prices

Comfort Apartment (Cosy)

  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

Deluxe Apartment (Noble)

  • 807 sq ft
  • City view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

About this area


Located in Lucerne, Neustadt Apartments is in the city centre and near the boardwalk. The area's natural beauty can be seen at Burgenstock, while KKL Lucerne and Swiss Transportation Museum are cultural highlights. Guests love the hotel's quiet location.
Popular Location

What's nearby

  • KKL Lucerne - 5 min walk
  • Jesuit Church - 6 min walk
  • Chapel Bridge - 7 min walk
  • Lucerne Arts Museum - 7 min walk
  • Franciscan Church - 8 min walk

Getting around

  • Lucerne Station - 5 min walk
  • AirportZurich (ZRH) - 52 min drive


  • Pacifico - 3 min walk
  • Bolero - 3 min walk
  • La vie en rose - 4 min walk
  • La Cucina - 4 min walk
  • Khoua Vientiane - 4 min walk
View in a map

About this property

Neustadt Apartments

4-star hotel, walk to Chapel Bridge
This smoke-free hotel features self parking. All 4 individually decorated rooms feature free WiFi and espresso makers. Guests will find kitchens with full-sized fridge/freezers, ovens, hobs and microwaves. Weekly housekeeping is available.
Neustadt Apartments offers 4 forms of accommodation with espresso makers and complimentary bottles of water. This individually decorated and furnished accommodation has separate living rooms. Beds feature premium bedding. Accommodation at this 4-star hotel has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a shower, slippers and hairdryers.

This Lucerne hotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is offered on a weekly basis and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi

Parking and public transport

  • Self parking on site (CHF 18 per day; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Local cuisine breakfast available for a fee daily 7:00 AM–10:00 AM: CHF 19.00 for adults and CHF 19.00 for children

Things to do

  • Access to nearby health club
  • Art gallery
  • Designer shops
  • Shopping centre

Family friendly

  • Free cots/infant beds
  • Full-sized fridge
  • High chair
  • Kitchen
  • Microwave
  • Separate dining area
  • Separate living room


  • No lifts

Guest services

  • Housekeeping (weekly)
  • Luggage storage

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish


  • Smoke-free property

Room amenities


  • Fan
  • Free cots/infant beds
  • Heating
  • Linens
  • Premium bedding


  • Hairdryer
  • Shower
  • Towels


  • Flat-screen TV

Food and drink

  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Kitchen
  • Microwave
  • Oven
  • Fridge
  • Hob


  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Separate living room
  • Separate sitting area
  • Slippers



Check-in from 2:00 PM - 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; to check in, go to Hotel Central Luzern, Morgartenstrasse 4, 6003 Luzern
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property for check-in information


Pets not allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.40 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for local cuisine breakfast: CHF 19.00 for adults and CHF 19.00 for children (approximately)
  • Self-parking fee: CHF 18 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

Property is also known as

Neustadt Apartments Luzern
Neustadt Apartments Hotel
Neustadt Apartments Luzern
Neustadt Apartments Hotel Luzern
Neustadt Apartments Hotel
Neustadt Apartments Lucerne
Neustadt Apartments Hotel Lucerne

Frequently asked questions

Can I cancel my reservation for free at Neustadt Apartments and receive a full refund?
Yes, Neustadt Apartments offers free cancellation on select room rates, because flexibility matters! Please refer to Neustadt Apartments cancellation policy on our site for more details about any exclusions or requirements.
Is Neustadt Apartments pet-friendly?
No, pets are not allowed at this property.
How much is parking at Neustadt Apartments?
Self-parking is available for CHF 18 per day. Limited spots are available.
What time is check-in at Neustadt Apartments?
Check-in is from 2:00 PM - 8:00 PM. Late check-in is available during limited hours.
What time is check-out at Neustadt Apartments?
Checkout is at 11:00 AM.
Where is Neustadt Apartments located?
Located in the heart of Lucerne, this hotel is within a 10-minute walk of St. James Way, Chapel Bridge and KKL Lucerne. Lion Monument and Swiss Transportation Museum are also within 2 miles (3 km). Lucerne Station is only a 5-minute walk and Werftestrasse Luzern Station is 7 minutes.
Rating 5 - Excellent. 9 out of 10 reviews
5 - Excellent 90%
Rating 4 - Good. 1 out of 10 reviews
4 - Good 10%
Rating 3 - Okay. 0 out of 10 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 10 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 10 reviews
1 - Terrible 0%




Staff & service




Property conditions & facilities

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stelar Stay
Stelar Stay. Couldn't be happier with the experience. I travel about 40 weeks a year and try to stay in apartments whenever possible. This space exceeded all expectations. Great location. Seemed brand new. Great service from the staff. Would not hesitate to stay again.
Stayed 7 nights in Sep 2019

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to dislike. The apartment was light, spacious and airy. It was extremely well kitted out. The apartment is owned and run by the Central Hotel across the road and the staff on checking in could not be more friendly and informative on what to see and do in Lucerne. Also very willing to answer queries at any time. Though literally one street away from the railway station it was also very quiet. Really well located as in easy short walk of everything. I definitely will stay there again next time I visit Lucerne and would highly recommend it.
Stayed 3 nights in Sep 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, cosy, comfortable.
Beautiful apartment, well equipped and tastefully furnished; friendly and attentive staff. Excellent working environment while attending an academic conference. Prof H.
Stayed 5 nights in Jul 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, neat and beautiful apartment. Location is easily accessable by train/ bus. Host is wonderful and friendly.
Stayed 7 nights in Jun 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
so peaceful place
This place was the best for my last minute trip to Lucerne, it would be better if i can go travel by couple. Hope to see you again in future.
Stayed 3 nights in Jun 2019

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