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"Everyone was so pleasant and helpful and the food was amazing! Odaine from the mombay restaurant was an excellent waiter so happy and always treated us great and Ashanti also in the Bombay for breakfast was excellent waitress so happy to serve us! The cleaning lady for 2734 was great our room was always clean and fresh and the fridge was always stocked never had to ask for anything. Such a great staff!"

"-Room(s) credit should be worded as “coupon” NOT credit. We have two rooms, thought we have $900 in room credits per room, but it was a coupon anpply to excursions. Out of the $1,800 room credits, we could only use $40 coupon towards 4 people for snorkeling, $10 coupon applied per person. -Toilet not strong at all. -Staffs were very nice and friendly, except front desk Timmarley guy. -Wish the staffs had food, water and shelter for the family of five cats (mother and 4 kittens) living on property. The cats were so hungry every evening. -Rose Hall buffet is best. The other 4 restaurants, ok."

"Very nice stay. Rooms are basic but really clean. Would definitely stay here again "

"Buffets were okay.. lots of chicken, pork and fish.. everything was clean and the kitchen staff was great My wife and I had a spacious room on the first floor. Being so close to the road we could hear the noise of loud voices. Unfortunately, we were told to not go out at night, but there’s really nothing to go do! I hope that the Jamaican people will realize that they are leaving a lot of money on the table for not giving tourists a reason or a place to go to."

"Room was nice and clean, AC worked well. The staff were all friendly and very helpful. Hotel is in a central location which allowed for easy walks to restaurants and the beach. "

"The spa was relaxing the staff was amazing and the rooms was clean"

"Excellent "

"We stayed in a junior suite pleasure room, the O-suites. The room was nice overall and loved the mirror over the bed but did our jacuzzi went out the first 3 nights of our 5 day stay. The food wasn’t great and everything tasted as if it was seasoned the same. $15 up charge for room service and the food was horrible. 2-3 hour wait to get in for dinner every night. And even though we stayed on the adult side all restaurants are on one floor with the family side and there was no way to make a reservation. The resort was nice overall but the food lacked taste of the culture or any seasoning. The only place I enjoyed was the steakhouse. We missed the first night of our stay due to flight delays we had no control over. After Expedia went back and forth with them trying to negotiate a refund for the first night the resort responded saying it wasn’t their problem and then all of a sudden they were fully booked and could not grant us another night of stay (even for up charge). Overall didn’t feel valued as someone staying there. The staff were very friendly but I think the resort needs to make some changes as far as food and activities. It was very boring with almost no nightlife or reflection of the Jamaican culture. Also I heard that if you pay for the butler upgrade that your experience may be better. I personally would not return to this resort. They were very strict on dress code as well for it be an adult only resort. Ladies if you’re thick and beautiful stay somewhere else!"

"It was very clean. The food was amazing everywhere we want to eat. The food was 10 out of 10. The rooms were huge and beautiful. I gave an average rating for the hotel just because it was under a lot of construction, but it was very beautiful and the staff I feel could’ve been nicer and smiled more. Sometimes I would catch people rolling their eyes and just being very dry, but when we went on tours the staff on the tours and excursions were amazing very friendly very nice. I do have to say, though the stuff that I’m saying was very dry was in the buffet only everywhere else they were good and amazing and the energy was there"