Title: Grand Universe Lucca, Autograph Collection Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=906738&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Universe Lucca, Autograph Collection Hotel with a restaurant, steps from Piazza Napoleone ## Photo gallery for Grand Universe Lucca, Autograph Collection ![Lounge - Grand Universe Lucca, Autograph Collection (Lucca)](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/9b8eb084.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Suite, 1 King Bed, City View | Premium bedding, minibar, in-room safe, free WiFi - Grand Universe Lucca, Autograph Collection (Lucca)](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/3224bfdf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Local cuisine - Grand Universe Lucca, Autograph Collection (Lucca)](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/95a466de.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Local cuisine - Grand Universe Lucca, Autograph Collection (Lucca)](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/cd27289e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Grand Universe Lucca, Autograph Collection (Lucca)](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/50356f2a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Grand Universe Lucca, Autograph Collection is centrally located, featuring an on-site art gallery and easy access to a shopping mall. Enjoy local cuisine at Legacy Restaurant or visit Teatro del Giglio and Guinigi Tower. The property offers a garden and high-speed WiFi. ## Reviews 9.6 Exceptional ## Popular amenities - Bar - Pet-friendly - Gym - Breakfast available - 24/7 front desk - Housekeeping £219 includes taxes & fees 19 Dec - 20 Dec ## Room options ### Check availability for these dates Tonight [Dec 16 - Dec 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=906738&PinnedHotelID=906738&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=906738&PinnedHotelID=906738&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 17 - Dec 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=906738&PinnedHotelID=906738&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=906738&PinnedHotelID=906738&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=906738&PinnedHotelID=906738&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=906738&PinnedHotelID=906738&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=906738&PinnedHotelID=906738&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=906738&PinnedHotelID=906738&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 14 of 14 rooms ### View all photos for Room, 1 King Bed ![Room, 1 King Bed | Premium bedding, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/df9948f1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed 7.0 Good 2 reviews ### Highlights Air conditioning Heating TV Renovated in 2020 Premium bedding Bidet Rainfall showerhead Bathrobes - 213 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 1 Queen Bed ![Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/3a818cce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 Queen Bed 10.0 Exceptional 1 review ### Highlights Air conditioning Heating TV Renovated in 2020 Premium bedding Bidet Rainfall showerhead Bathrobes - 172 sq ft - Sleeps 1 - 1 Queen Bed ### View all photos for Junior Suite, 1 King Bed, City View ![City view](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/8a62fee7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, City View 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Free rollaway/extra beds Free cots/infant beds TV Renovated in 2020 Premium bedding Bidet - 452 sq ft - City view - Sleeps 3 - 1 King Bed ### View all photos for Room, 1 King Bed, City View ![Premium bedding, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/f620dc8d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, City View 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Free cots/infant beds TV Renovated in 2020 Premium bedding Bidet Rainfall showerhead - 237 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Room, 2 Single Beds, City View ![Premium bedding, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/f620dc8d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Single Beds, City View 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Free cots/infant beds TV Renovated in 2020 Premium bedding Bidet Rainfall showerhead - 269 sq ft - City view - Sleeps 2 - 2 Single Beds ### Adagio, Guest room, 1 King - Sleeps 2 ### View all photos for Aria, Junior Suite, 1 King, City view ![Bathroom | Free toiletries, hair dryer, bathrobes, towels](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/1a73eb52.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Aria, Junior Suite, 1 King, City view - Sleeps 3 ### View all photos for Piccolo, Guest room, 1 King ![Bathroom | Free toiletries, hair dryer, bathrobes, towels](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/91e52e1e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Piccolo, Guest room, 1 King - Sleeps 1 ### View all photos for Vivace, Guest room, 1 King, City view ![Premium bedding, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/3e31f0de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Vivace, Guest room, 1 King, City view - Sleeps 2 ### View all photos for Vivace, Guest room, 2 Twin/Single Bed(s), City View ![Premium bedding, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/0bd03dc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Vivace, Guest room, 2 Twin/Single Bed(s), City View - Sleeps 2 ### View all photos for Allegro King Room with City View and Balcony ![Free toiletries, hair dryer, bathrobes, towels](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/f9fb110b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Allegro King Room with City View and Balcony - Sleeps 2 ### View all photos for Allegro Twin Room with City View ![Free toiletries, hair dryer, bathrobes, towels](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/f9fb110b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Allegro Twin Room with City View - Sleeps 2 ### View all photos for Puccini Junior King Suite with City view ![Interior](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/20d501e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Puccini Junior King Suite with City view - Sleeps 3 ### View all photos for Maestro One Bedroom Suite ![Bathroom | Free toiletries, hair dryer, bathrobes, towels](https://images.trvl-media.com/lodging/1000000/910000/906800/906738/dcc4fe70.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Maestro One Bedroom Suite - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLucca-Hotels-Grand-Universe-Lucca.h906738.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLucca-Hotels-Grand-Universe-Lucca.h906738.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.84112%2C10.50288&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=SRbWEuvjv55j0RAlV_NzQgPX_Qg=) Piazza Del Giglio 1, Lucca, LU, 55100 #### What's nearby - Piazza Napoleone \- 1 min walk \- 0.1 miles - Teatro del Giglio \- 2 min walk \- 0.1 miles - Walls of Lucca \- 3 min walk \- 0.2 miles - Guinigi Tower \- 5 min walk \- 0.3 miles - Piazza dell'Anfiteatro \- 6 min walk \- 0.4 miles #### Getting around - Lucca Station - 8 min walk - Pisa (PSA-Galileo Galilei) - 39 min drive #### Restaurants - ‪Old City Bar - ‬2 min walk - ‪Fuori di Piazza - ‬1 min walk - ‪Pan Di Strada - ‬2 min walk - ‪Da Ciacco - ‬1 min walk - ‪Osteria da Rosolo - ‬3 min walk ## About this property ### Grand Universe Lucca, Autograph Collection Upscale hotel remodelled in 2020 and located near Piazza Napoleone Located close to Teatro del Giglio and Guinigi Tower, Grand Universe Lucca, Autograph Collection provides a terrace, an art gallery on-site and a shopping centre on-site. The on-site restaurant, Legacy Restaurant, features local cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Buffet breakfast (surcharge), bike hire and concierge services - Luggage storage, a front desk safe and a 24-hour front desk - A lift, smoke-free property and a porter/bellboy Room features All 55 rooms include comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Extra amenities include: - Recycling and LED light bulbs - Bathrooms with free toiletries and hairdryers - 49-inch TVs with cable channels - Coffee/tea makers, heating and daily housekeeping ## Similar properties ![Front of property – evening/night](https://images.trvl-media.com/lodging/19000000/18920000/18914000/18913967/96dcf02c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palazzo Dipinto Lucca Historical Center - Breakfast included - Free WiFi - Air conditioning - Business services 9.8 Exceptional 399 reviews £175 includes taxes & fees 18 Dec - 19 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=18913967&PinnedHotelID=18913967&HadPinnedHotel=true®ionId=-1&adults=2) ![Local and international cuisine](https://images.trvl-media.com/lodging/46000000/45580000/45572700/45572641/c1584da7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Tuscanian Hotel Lucca Historical Center - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 108 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=45572641&PinnedHotelID=45572641&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/96000000/95300000/95297000/95296986/12f2e09b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Universe La Residenza Lucca Historical Center - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 30 per person - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Restaurants on site - Legacy Lounge - Legacy Restaurant ### Things to do - Art gallery - Bicycle rentals - Designer stores - Gym - Private wine tours - Shopping centre - Wine tasting room ### Family friendly - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Front entrance ramp - Handrails in hallways (90 centimetre high) - Handrails in stairways (90 centimetre high) - Height-adjustable showerhead - Lift (80 centimetre wide door) - Low-height electrical sockets in bathroom - Transfer shower - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk (80 centimetre high) - Wheelchair-accessible restaurant ### More - 4 floors - At least 80% lighting from LEDs - Comprehensive recycling policy - Double-glazed windows - No plastic coffee stirrers - No plastic drinking straws - Renovated entire property - October 2020 - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - 49-inch TV with cable channels ### Food and drink - Coffee/tea maker - Minibar ### More - Air conditioning - Energy-saving switches in guestrooms - Heating - LED lighting - Phone - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 35 per accommodation, per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 10 kg per pet) ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 45 per night. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 4.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately EUR 30 per person - Pet fee: EUR 35 per accommodation, per stay - Service animals are exempt from fees - Rollaway bed fee: EUR 45 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Property Registration Number IT046017A1RRKYNMHI If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation ### National rating This property has received its official star rating from the local rating authority. ### Property is also known as Universo Hotel Lucca Universo Lucca Universo Hotel Grand Universe Lucca, Autograph Collection Hotel Grand Universe Lucca, Autograph Collection Lucca Grand Universe Lucca, Autograph Collection Hotel Lucca ## Frequently asked questions ### Is Grand Universe Lucca, Autograph Collection pet-friendly? ### How much does it cost to stay at Grand Universe Lucca, Autograph Collection? ### How much is parking at Grand Universe Lucca, Autograph Collection? ### What time is check-in at Grand Universe Lucca, Autograph Collection? ### What time is check-out at Grand Universe Lucca, Autograph Collection? ### Where is Grand Universe Lucca, Autograph Collection located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Grand Universe Lucca, Autograph Collection Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.2 Amenities ### 10 Staff & service ### 9.0 Eco-friendliness ### 9.6 Property conditions & facilities 10 - Excellent 36 8 - Good 8 6 - Okay 0 4 - Poor 1 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### Sasha 26 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing stay, clean trendy and great restaurant right in the center of town! ##### Sasha Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Greg 18 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Absolutely a fabulous property, wonderful staff and location ##### Greg Stayed 10 nights in Jan 2025 ### 10/10 Excellent #### Christine 23 Apr 2025 Liked: Amenities, property conditions & facilities It was a very nice place to stay! I highly recommend it to anyone traveling to Lucca! Great brunch with lots of food options! ##### Christine Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Robert 5 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was very nice, clean, quiet, and convenient to the town of Lucca. The staff was very personable and helped with any request or question we had. Bicycles were available for guests which my wife and I took advantage of riding the wall around the town. The breakfast choices were excellent and staffed with very friendly people. ##### Robert Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Jan 10 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Hotel in Lucca Great location in the city center, the staff is very friendly and knowledgeable. The receptionist when out of her way to assits with anything we requested. I optioned for Breakfast and its well worth, high quality items and fresh. ##### Jan Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Eric 21 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities The location is great and the staff was super friendly and competent! Will come back! ##### Eric Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Alex 8 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great staff, extremely comfortable room, no notes ##### Alex Stayed 2 nights in Sep 2024 ### 8/10 Good #### Gary 14 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, wonderful staff, great breakfast, small but adequately equipped fitness room, not too far from train station. While room was well appointed with a nice bathroom, it was quite small for 2 people. Staff was very personable & helpful. ##### Gary Stayed 3 nights in Nov 2023 ### 8/10 Good #### susan 29 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel in Lucca, Italy The hotel is located well in the old city. I had lunch and breakfast outside on the sidewalk near the carousel. The food was excellent and the service superb. The room was well appointed and the bed comfortable. The only thing I did not like was the location. My room was in the interior and I only saw a staircase. I should have asked for a different room. ![Lunch at the Grand Universe Hotel](https://a.travel-assets.com/ugc/hotel-reviews/300B6A49D6E55B62B58D5C1EB409C78620BC39921714453275830.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The carousel next to the hotel](https://a.travel-assets.com/ugc/hotel-reviews/34A7C394EA84BCF6C3083D2CB4EC4CE2D9110F4D1714453275177.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### susan Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Andy Viktor 29 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best ##### Andy Viktor Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Russ 29 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities ❤️‍🔥 ##### Russ Stayed 2 nights in Jul 2025 ### 8/10 Good #### Yavuz 14 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Super central, overlooking two cute piazzas. Great pizza restaurant next door. Rooms are a bit too small - even though we stayed in a mid tier one with the view. The gym is way too basic. Some dumbbells, a bench and a treadmill (and a super old elliptical). It needs a cable machine at least… ##### Yavuz Stayed 1 night in Aug 2025 ### 4/10 Poor #### Sze Ling 31 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities super friendly and polite staff great location to local area and train station beautiful decor and well maintained rooms & facilities would revisit if I ever come to Lucca again! ##### Sze Ling Stayed 2 nights in Aug 2022 ### 10/10 Excellent #### David 21 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. You have to park outside the walls and walk in and the hotel was very close both to the walls and everything you want to see ##### David Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### ana 25 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location is amazing, the staff as well and its next to an amazing restaurant. Highly reccommend. ##### ana Stayed 3 nights in Oct 2022 ### 10/10 Excellent #### Tania 2 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities The hotel staff is really nice and accommodating. The property is beautiful and kept in a very good condition. I will come back! ##### Tania Stayed 1 night in Jun 2023 ### 8/10 Good #### Edward 19 Sept 2024 Liked: Cleanliness, staff & service Room was entirely too small and was the only one between floors. You had to take an elevator and still walk up or down a flight of stairs. The only window looked out over a set of outside steps that were being used so no privacy. The bathroom was really dark and there was at least one light out in the bathroom. Very disappointing. ##### Edward Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Verified traveller 15 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Très bien. Literie confortable, personnel agréable. ##### Verified traveller Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Marcelo 28 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un hotel muy bien ubicado, el staff muy amable y atentos. Los cuartos son un poco pequeños. ##### Marcelo ### 10/10 Excellent #### Nancy 23 Jun 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The single piccolo room was quite small, and tight space, but as expected. Bathroom layout was odd, no space for toiletries, etc. But the bed was comfortable, air conditioning worked well and the room was spotlessly clean. ##### Nancy Stayed 1 night in Jun 2022 ### 10/10 Excellent #### Kevin 14 May 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service. Large rooms! ##### Kevin Stayed 2 nights in May 2022 ### 10/10 Excellent #### dalbir 6 Nov 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is at the heart of Lucca old town. It is a beautuful stylish renovated property with stunning rooms and feels like.a 5 star residence. The staff are exceptional wjth Antonia leading the front reception. All the staff are really helpful and friendly. The food is really great and I enjoyed several breakfasts there. I will definitely be going back to this hotel. ##### dalbir Stayed 2 nights in Nov 2021 ### 8/10 Good #### Eriksson 25 Oct 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Centralt och bekvämt. Vi gillade hotell Grand Universe centrala läge och den fräscha upplevelsen. Dock var vissa delar av hotellet stängt bl.a. skybar, säkert p.g.a. lågsäsong. Ingen parkeringservice tyvärr vilket medför rätt mycket merjobb då det är svårt med plats i Lucca. Incheckning tog onödigt lång tid... Icke prisvärd frukost och generellt högre priser men bra service. ##### Eriksson Stayed 1 night in Oct 2021 ### 10/10 Excellent #### Verified traveller 26 Jul 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ottimo ##### Verified traveller Stayed 1 night in Jul 2021 ### 10/10 Excellent #### Eli 9 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Eli Stayed 2 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Hotel Kraft](https://www.expedia.co.uk/Florence-Hotels-Hotel-Kraft.h27795.Hotel-Information) > > [QK Costa58 Home Tower](https://www.expedia.co.uk/Florence-Hotels-QK-Costa58-Home-Tower.h21056347.Hotel-Information) > > [Hotel Berchielli](https://www.expedia.co.uk/Florence-Hotels-Hotel-Berchielli.h521260.Hotel-Information) > > [Casual Rinascimento Firenze Hotel](https://www.expedia.co.uk/Florence-Hotels-Casual-Rinascimento-Firenze-SPA.h89410886.Hotel-Information) > > [Forte16 View & Spa](https://www.expedia.co.uk/Florence-Hotels-Forte16.h8071708.Hotel-Information) > > [Monna Lisa](https://www.expedia.co.uk/Florence-Hotels-Hotel-Monna-Lisa.h1230.Hotel-Information) > > [Gallery Hotel Art - Lungarno Collection](https://www.expedia.co.uk/Florence-Hotels-Gallery-Hotel-Art-Lungarno-Collection.h14614.Hotel-Information) > > [Grand Hotel Adriatico](https://www.expedia.co.uk/Florence-Hotels-Grand-Hotel-Adriatico.h21881.Hotel-Information) > > [Corona D'italia](https://www.expedia.co.uk/Florence-Hotels-Hotel-Corona-DItalia.h799996.Hotel-Information) > > [Hotel Ville sull'Arno](https://www.expedia.co.uk/Florence-Hotels-Hotel-Ville-SullArno.h521255.Hotel-Information) > > [Hotel Continentale - Lungarno Collection](https://www.expedia.co.uk/Florence-Hotels-Continentale-Lungarno-Collection.h905768.Hotel-Information) > > [Residenza D'Epoca Palazzo Galletti](https://www.expedia.co.uk/Florence-Hotels-Residenza-DEpoca-Palazzo-Galletti.h1851785.Hotel-Information) > > [Hotel Accademia](https://www.expedia.co.uk/Florence-Hotels-Hotel-Accademia.h1492705.Hotel-Information) > > [Le Stanze del Duomo](https://www.expedia.co.uk/Florence-Hotels-Le-Stanze-Del-Duomo.h7519914.Hotel-Information) > > [Mercure Firenze Centro](https://www.expedia.co.uk/Florence-Hotels-Mercure-Firenze-Centro.h9727633.Hotel-Information) > > [Villa Tower Inn](https://www.expedia.co.uk/Pisa-Hotels-Villa-Tower-Inn.h6563532.Hotel-Information) > > [Hotel Cantoria](https://www.expedia.co.uk/Florence-Hotels-Hotel-Cantoria.h10939902.Hotel-Information) > > [MH Florence Hotel & Spa](https://www.expedia.co.uk/Florence-Hotels-MH-Florence-Hotel-Spa.h13066303.Hotel-Information) > > [Plus Florence - Hostel](https://www.expedia.co.uk/Florence-Hotels-Plus-Florence-Hostel.h4125332.Hotel-Information) > > [Cerretani Hotel Firenze - MGallery Collection](https://www.expedia.co.uk/Florence-Hotels-Hotel-Cerretani-Mgallery-Collection.h2345.Hotel-Information) > > [ Hotel Calimala Florence](https://www.expedia.co.uk/Florence-Hotels-Hotel-Calimala.h37955169.Hotel-Information) > > [Il Rivalta - Place of Charme](https://www.expedia.co.uk/Florence-Hotels-Alfieri-Signature-Suites.h45790281.Hotel-Information) > > [Hotel Machiavelli Palace](https://www.expedia.co.uk/Florence-Hotels-Hotel-Machiavelli-Palace.h521248.Hotel-Information) > > [Hotel Bologna](https://www.expedia.co.uk/Pisa-Hotels-Hotel-Bologna.h914236.Hotel-Information) > > [AC Hotel Firenze by Marriott](https://www.expedia.co.uk/Florence-Hotels-AC-Hotel-Firenze-By-Marriott.h1593256.Hotel-Information) > > [Bernini Palace](https://www.expedia.co.uk/Florence-Hotels-Bernini-Palace.h13999.Hotel-Information) > > [Grand Hotel Duomo](https://www.expedia.co.uk/Pisa-Hotels-Grand-Hotel-Duomo.h11537.Hotel-Information) > > [Hotel Santa Maria Novella](https://www.expedia.co.uk/Florence-Hotels-Hotel-Santa-Maria-Novella.h920451.Hotel-Information) > > [Grand Hotel Baglioni](https://www.expedia.co.uk/Florence-Hotels-Grand-Hotel-Baglioni.h6371.Hotel-Information)