Ratings based on 169 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Lubbock

Very clean.

Posted 12-Jan-2017
Great location with a knowledgeable staff. Breakfast was also a wonderful surprise.
4out of 5
by A verified traveller

breakfast options

Posted 14-Oct-2016 on Hotels
Was so brief but restful
4out of 5
by A verified traveller

Posted 26-Sep-2016 on Hotels
There was constructing going on which was okay but somewhat inconvenient. My only real complaint was that the shower wouldn't get hot enough. Lukewarm shower is not a good start tho a day!
3out of 5
by A verified traveller

doing renovations

Posted 07-Aug-2016
Water wouldn't get hot. No water at all from 10am-3pm
Comment from Hotel Management
09-Aug-2016 by Leonard Pena, Hotel Management
Thank you for taking the time to take our survey. We see that our renovation caused you some issues. We apologize for the inconvenience. I have spoken to my staff and the notifications of the construction happenings will be better communicated. We hope that you will come see our finalized product soon. Thank you and have a wonderful day!
3out of 5
Recommended
for Everyone
by A verified traveller from Texas

Nice for families

Posted 30-Jun-2016
Nice pool and spa area The air conditioning was cool
Comment from Hotel Management
04-Jul-2016 by Leonard Pena, Hotel Management
Thank you for taking our survey!! We are happy that you enjoyed the pool and spa. I love the layout that we have at the property as well. We hope to see you again in the near future and have a wonderful day!
2out of 5
by A verified traveller

2-nights in Lubbock, TX

Posted 22-Jun-2016 on Hotels
Not as good as other Staybridge hotels.
Comment from Hotel Management
04-Jul-2016 by Guest Service Manager, Hotel Management
Thank you for taking our survey. I have reviewed the information you provided and passed it along to our staff. Please let me know if there is anything that I can do for you and have a wonderful day!
5out of 5
Recommended
for Everyone
by A verified traveller from okc ok

Very clean

Posted 12-May-2016
the hotel and room was very clean as well as the pool area. House keeping was excellent and the girl on day shift on our floor was very friendly and made sure we had everything we needed. The hotel was very quiet also. My only complaint was the pool chairs were badly in need of upgrading as most were broken but overall the hotel was great and my kids and i had a nice stay.
Comment from Hotel Management
23-May-2016 by Leonard Pena, Hotel Management
Karen, Thank you for taking our survey. We are very pleased to see that your stay with us was awesome. We have a renovation starting on May 30th and will be get a ton of new items. I have removed the chair you spoke about. We hope to see you again and have a wonderful day!
1out of 5
by Moacir from Santos (SP) Brasil

Péssimo - NUNCA fique neste Hotel

Posted 04-May-2016 on Hotels
Já fiquei em alguns Hoteis desta rede Staybridge e me agradou muito. Porém este em Lubbock é um Hotel velho, sem renovação. Barulhento. Geladeira quebrada. Depois houve um "conserto" mas só o freezer funcionou e barulhento. Vazamento de agua na banheira (intermitente). Café da manha até 9:30 mas às 9:15 já recolhem as cadeiras e quando solicitamos ovos (que não havia), informaram: "só amanhã". Alarme de incêndio disparou na madrugada. Nenhuma informação e/ou instrução para volta aos quartos. Pela manha, novo disparo de alarme de incêndio. Roubaram meu cesto de roupas da lavanderia e NÃO se responsabilizaram - prejuizo de Usd 300.00. Fiquei fora 2 noites (e avisei) e quando retornei, meu quarto ainda não havia sido limpo. Atendimento antipático. Funcionários na sua maioria ESTÚPIDOS. Gerente Jasmine ineficiente e não conseguiram esclarecer todo o ocorrido e no final (após 5 dias do roubo de minhas roupas), disse que nada poderia ser feito pelo Hotel e recomendou que deveria mesmo ter chamado a polícia. Fuja deste hotel para não ter os problemas desagradeis e, eu tive inúmeros! Arrependido demais em ter ficado neste hotel de 5a categoria!!
Comment from Hotel Management
09-Jul-2016 by Guest Service Manager, Hotel Management
Obrigado por tomar o tempo para levar a nossa pesquisa. Vejo que a sua estadia conosco não era até seus padrões. Falei com Jasmine e outros membros da equipe sobre a situação que você encontrou. Nós têm abordado as questões que foram e estão em nosso poder. Obrigado.
5out of 5
by Christine

Posted 25-Apr-2016 on Hotels
Comment from Hotel Management
02-Jul-2016 by Guest Service Manager, Hotel Management
Christine, Thank you for giving our property 5 stars for your stay with us. We strive to provide the best possible experience for our guests. We look forward to seeing you the next time you are in town. Thank you and have a great day!!!
5out of 5
by A verified traveller

Posted 11-Apr-2016 on Hotels
Quiet, comfortable and clean. Always great overall.
Comment from Hotel Management
18-Jun-2016 by Guest Service Manager, Hotel Management
Thank you for taking our survey!! We are pleased to see that you had a great stay with us. We appreciate the feedback and look forward to having you return to see us again. Thank you and have a great day!