Ratings based on 165 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

doing renovations

Posted 07-Aug-2016
Water wouldn't get hot. No water at all from 10am-3pm
Comment from Hotel Management
09-Aug-2016 by Leonard Pena, Hotel Management
Thank you for taking the time to take our survey. We see that our renovation caused you some issues. We apologize for the inconvenience. I have spoken to my staff and the notifications of the construction happenings will be better communicated. We hope that you will come see our finalized product soon. Thank you and have a wonderful day!
3out of 5
by A verified traveller from Texas

Nice for families

Posted 30-Jun-2016
Nice pool and spa area The air conditioning was cool
Comment from Hotel Management
04-Jul-2016 by Leonard Pena, Hotel Management
Thank you for taking our survey!! We are happy that you enjoyed the pool and spa. I love the layout that we have at the property as well. We hope to see you again in the near future and have a wonderful day!
5out of 5
by A verified traveller from okc ok

Very clean

Posted 12-May-2016
the hotel and room was very clean as well as the pool area. House keeping was excellent and the girl on day shift on our floor was very friendly and made sure we had everything we needed. The hotel was very quiet also. My only complaint was the pool chairs were badly in need of upgrading as most were broken but overall the hotel was great and my kids and i had a nice stay.
Comment from Hotel Management
23-May-2016 by Leonard Pena, Hotel Management
Karen, Thank you for taking our survey. We are very pleased to see that your stay with us was awesome. We have a renovation starting on May 30th and will be get a ton of new items. I have removed the chair you spoke about. We hope to see you again and have a wonderful day!
1out of 5
by Moacir from Santos (SP) Brasil

Péssimo - NUNCA fique neste Hotel

Posted 04-May-2016 on Hotels
Já fiquei em alguns Hoteis desta rede Staybridge e me agradou muito. Porém este em Lubbock é um Hotel velho, sem renovação. Barulhento. Geladeira quebrada. Depois houve um "conserto" mas só o freezer funcionou e barulhento. Vazamento de agua na banheira (intermitente). Café da manha até 9:30 mas às 9:15 já recolhem as cadeiras e quando solicitamos ovos (que não havia), informaram: "só amanhã". Alarme de incêndio disparou na madrugada. Nenhuma informação e/ou instrução para volta aos quartos. Pela manha, novo disparo de alarme de incêndio. Roubaram meu cesto de roupas da lavanderia e NÃO se responsabilizaram - prejuizo de Usd 300.00. Fiquei fora 2 noites (e avisei) e quando retornei, meu quarto ainda não havia sido limpo. Atendimento antipático. Funcionários na sua maioria ESTÚPIDOS. Gerente Jasmine ineficiente e não conseguiram esclarecer todo o ocorrido e no final (após 5 dias do roubo de minhas roupas), disse que nada poderia ser feito pelo Hotel e recomendou que deveria mesmo ter chamado a polícia. Fuja deste hotel para não ter os problemas desagradeis e, eu tive inúmeros! Arrependido demais em ter ficado neste hotel de 5a categoria!!
Comment from Hotel Management
09-Jul-2016 by Guest Service Manager, Hotel Management
Obrigado por tomar o tempo para levar a nossa pesquisa. Vejo que a sua estadia conosco não era até seus padrões. Falei com Jasmine e outros membros da equipe sobre a situação que você encontrou. Nós têm abordado as questões que foram e estão em nosso poder. Obrigado.
5out of 5
by Christine

Posted 25-Apr-2016 on Hotels
Comment from Hotel Management
02-Jul-2016 by Guest Service Manager, Hotel Management
Christine, Thank you for giving our property 5 stars for your stay with us. We strive to provide the best possible experience for our guests. We look forward to seeing you the next time you are in town. Thank you and have a great day!!!
5out of 5
by A verified traveller

Posted 11-Apr-2016 on Hotels
Quiet, comfortable and clean. Always great overall.
Comment from Hotel Management
18-Jun-2016 by Guest Service Manager, Hotel Management
Thank you for taking our survey!! We are pleased to see that you had a great stay with us. We appreciate the feedback and look forward to having you return to see us again. Thank you and have a great day!
5out of 5
by Michael from Houston

Visit to University

Posted 08-Feb-2016 on Hotels
Rate was quite low. for 1 bedroom, and separate living Quality for two people in two rooms was good.
Comment from Hotel Management
30-Apr-2016 by Guest Service Manager, Hotel Management
Michael, Thank you for taking our survey. I know that you had a long drive from Houston. I am happy that the size of our rooms was a great way to unwind from being in a car or plane!!! We hope that the next time you are in town that you will stop by and stay with us again. Thanks again and have a wonderful day!!! Leonard Pena General Manager
3out of 5
by A verified traveller from San Diego, CA

Typical hotel

Posted 05-Feb-2016
Pros: Staff was friendly.
Cons: Food.
Location: Near Texas Tech.
Similar to Holiday Inn Express or Best Western. Breakfast buffet was limited and okay quality. Not much in the way of fruit. Not a great place to walk around the building for morning exercise.
Comment from Hotel Management
27-Feb-2016 by Leo, Hotel Management
Dear Anonymous, Thank you for responding to our survey. I see that the staff took great care of you. The next time that you are in town I would like to give you some information about a partnership we have with a local gym. It is available to you at no cost, just for being a valued guest!!! We hope to see you again soon and have a wonderful day! Leonard Pena General Manager
2out of 5
by Ken

Posted 04-Feb-2016 on Hotels
Comment from Hotel Management
30-Apr-2016 by Guest Service Manager, Hotel Management
Ken, I see that you ranked us two stars. I apologize that your stay was not 100% to your liking. I would like to get more information from you so we can do better for you the next time you stay with us.Thank you and have a great day! Leonard Pena General Manager
5out of 5
by Alba

Posted 02-Feb-2016 on Hotels
Comment from Hotel Management
30-Apr-2016 by Guest Service Manager, Hotel Management
Alba, Thank you for the awesome rating!!! I would like to know what you enjoyed the most about your stay!!! If you have some time and would like to speak with me I would really appreciate it!!! Thank you again for the survey!!! Leonard Pena General Manager