Ratings based on 173 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by Van

This traveller left a rating score only Posted 24-Jan-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from Lubbock

Very clean.

Posted 12-Jan-2017
Great location with a knowledgeable staff. Breakfast was also a wonderful surprise.
5 out of 5
by A verified traveller

Posted 09-Dec-2016 on Hotels
Comment from Hotel Management
12-Dec-2016 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Leo C General Manager
4 out of 5
by A verified traveller

Friendly, clean, comfortable

Posted 07-Nov-2016 on Hotels
We enjoyed the stay. The only thing I did not like was the pull out bed and how the ac was right next to that bed.
5 out of 5
by A verified traveller

convenient to the University

Posted 31-Oct-2016 on Hotels
It was wonderful Only down side was the one and only elevator broke half way through our stay.
4 out of 5
by A verified traveller

breakfast options

Posted 14-Oct-2016 on Hotels
Was so brief but restful
4 out of 5
by A verified traveller

Posted 26-Sep-2016 on Hotels
There was constructing going on which was okay but somewhat inconvenient. My only real complaint was that the shower wouldn't get hot enough. Lukewarm shower is not a good start tho a day!
3 out of 5
by A verified traveller

doing renovations

Posted 07-Aug-2016
Water wouldn't get hot. No water at all from 10am-3pm
Comment from Hotel Management
09-Aug-2016 by Leonard Pena, Hotel Management
Thank you for taking the time to take our survey. We see that our renovation caused you some issues. We apologize for the inconvenience. I have spoken to my staff and the notifications of the construction happenings will be better communicated. We hope that you will come see our finalized product soon. Thank you and have a wonderful day!
3 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Nice for families

Posted 30-Jun-2016
Nice pool and spa area The air conditioning was cool
Comment from Hotel Management
04-Jul-2016 by Leonard Pena, Hotel Management
Thank you for taking our survey!! We are happy that you enjoyed the pool and spa. I love the layout that we have at the property as well. We hope to see you again in the near future and have a wonderful day!
2 out of 5
by A verified traveller

2-nights in Lubbock, TX

Posted 22-Jun-2016 on Hotels
Not as good as other Staybridge hotels.
Comment from Hotel Management
04-Jul-2016 by Guest Service Manager, Hotel Management
Thank you for taking our survey. I have reviewed the information you provided and passed it along to our staff. Please let me know if there is anything that I can do for you and have a wonderful day!