Ratings based on 129 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Fort Worth, Texas

The room was HOT!

Posted 24-Jun-2015
Pros: The staff was kind and understanding. Great location.
Cons: Moving from a wall unit to central AC.
Location: Texas Tech University and a fun college atmosphere.
While the staff is lovely, my room was boiling hot (regardless of leaving the thermostat at 70 -- in order for the AC unit to not freeze) and if I took a shower, it became a bona-fide sauna. They did bring in a standing fan during the evening hours. BUT I have yet to see a discount for the two nights I stayed there.
1 out of 5
by A verified traveller from san antonio

Worst Staybridge ever

Posted 12-Jun-2015
Room smelled. Moved to another which also smelled. Carpet in bedroom was wet buy AC unit.
4 out of 5
Recommended
for Families
by Jamie P from Waco, TX

Great location for TTU events

Posted 21-May-2015 on Hotels
Stayed 3 nights for graduation weekend. Had a problem with AC leaking water on floor, but hotel gladly moved me to another room. Staff was nice and friendly.
5 out of 5
Recommended
for Families
by Kristina from Odessa, TX

Great location

Posted 11-May-2015 on Hotels
Good neighborhood and across the street from Tech.
5 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 08-May-2015 on Hotels
1 out of 5
Recommended
for Families
by Michael from Fort Worth

Terrible stay

Posted 02-May-2015 on Hotels
The stay was horrible. The first room A/C unit wasn't functioning and they reassigned us to a new room. The second room toilet was plugged and they gave us a plunger to fix it. At breakfast, we found moldy begals and sour waffle mix. Extremely disappointed in the experience.
2 out of 5
Recommended
for Families
by mark from Austin, Texas

Ok, but not good.

Posted 28-Apr-2015 on Hotels
The hotel was in a perfect location, very near to the main drag by the campus. Everything you would need was within walking distance. Unfortunately hotels.com said the room options were either a) A room with a bed and a pull away couch, or B) A room with two beds. I was on a road trip with my father and we wanted the room with two beds, but the girl at the front desk informed me that they don't have any rooms with two beds. Only pull away couches for spare guest sleeping arrangements. The staff were very friendly, but when I asked for extra pillows they couldn't provide any. The effort went no further than looking back through an open door and then saying "I don't have any right now". Which may have been true, but the lack of effort was a little bit disappointing. The room had a leaky air conditioner, it must have been leaking for some time because the floor was wet underneath it, and the wall had mold around it. The bathroom, and kitchenette were very dirty around the base boards and grout. The worst part for getting through the night though was the refrigerator in the room wouldn't stop cycling on and off all night. Very, very, noisy! If other Staybridge's compare to this I most likely won't stay at one again.
4 out of 5
Recommended
for Personal Event
by A verified traveller

Comfortable stay!

Posted 20-Apr-2015 on Hotels
The staff was very professional and helpful. The room was clean, bed comfortable and the free breakfast was great!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Apr-2015
Pros: friendly helpful front desk
Cons: cleanliness of the rooms.
Location: near hospital and university
front desk friendly and very helpful. breakfast was fine. The room was not cleaned. Counters has sticky stuff on it. Emptied 1 of 2 garbage can and did not leave plastic bag inside. Floor not vacuumed.
Comment from Hotel Management
14-Apr-2015 by LubbockGM, Hotel Management
Thank you for your review. We would like to apologize that your room was not cleaned and up to standards during your stay with us. This is not how we want our guests to feel while they are staying at our hotel. I will be addressing this with the staff so that other guests do not have this issue. We do hope that you will return and give us another chance to show you the improvements that we have made.
5 out of 5
Recommended
for Everyone
by A verified traveller from o

All Great , decent Price, will recommend

Posted 24-Mar-2015
Will recommend Better than other 3-star in Lubbock. It has free hot breakfast
Comment from Hotel Management
04-Apr-2015 by lubbockgm, Hotel Management
Thank you for staying with us at Staybridge Suites Lubbock! We are glad that you enjoyed your stay and we look forward to seeing you again!!