Ratings based on 157 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from San Diego, CA

Typical hotel

Posted 05-Feb-2016
Pros: Staff was friendly.
Cons: Food.
Location: Near Texas Tech.
Similar to Holiday Inn Express or Best Western. Breakfast buffet was limited and okay quality. Not much in the way of fruit. Not a great place to walk around the building for morning exercise.
Comment from Hotel Management
27-Feb-2016 by Leo, Hotel Management
Dear Anonymous, Thank you for responding to our survey. I see that the staff took great care of you. The next time that you are in town I would like to give you some information about a partnership we have with a local gym. It is available to you at no cost, just for being a valued guest!!! We hope to see you again soon and have a wonderful day! Leonard Pena General Manager
5 out of 5
by Alba

Posted 02-Feb-2016 on Hotels
Comment from Hotel Management
30-Apr-2016 by Guest Service Manager, Hotel Management
Alba, Thank you for the awesome rating!!! I would like to know what you enjoyed the most about your stay!!! If you have some time and would like to speak with me I would really appreciate it!!! Thank you again for the survey!!! Leonard Pena General Manager
4 out of 5
by Allen

Good overall

Posted 22-Jan-2016 on Hotels
Nice looking but floor squeaked with every step. Could hear people above you moving around. Bed was soft and sofa bed was surprisingly comfortable. Shower was a little cramped if your over 6 ft. Overall nice for a night stay.
Comment from Hotel Management
30-Apr-2016 by Guest Service Manager, Hotel Management
Allen, Thank you for your feedback!! The information you provided will help us the next time that you stay with us. When I travel I love to stay on the top floor because I have a hard time sleeping. Maybe when you come back and see us the same will work for you. Thank you very much for the great rating and we will push even harder next time to make your stay the best that it can be. Leonard Pena General Manger
4 out of 5
by A verified traveller from Austin

Nice

Posted 21-Jan-2016
Pros: Location
Cons: Wifi, Hot Water issues
Location: Food
Older facility. Decently maintained. You can tell some quick repairs had been made on specific things. Had two issues while staying here: 1) Wifi issue that could never get resolved. 2) Had to run the hot water for greater than two minutes in the tub before it would become hot.
Comment from Hotel Management
28-Feb-2016 by Leo, Hotel Management
Cody, Thank you for reaching out to us and getting this information to us. After some research we were able to resolve the issue you reported and things are going great. The next time you are in town we would love for you to stop by and stay with us again. Thank you for the great score and have a wonderful day! Leonard Pena General Manager
5 out of 5
by javier from El paso

loved it

Posted 20-Jan-2016 on Hotels
Definitely gonna stay again if I'm in Lubbock
Comment from Hotel Management
30-Apr-2016 by Guest Service Manager, Hotel Management
Javier, Thank you for taking our survey!!! We are glad to see that you had a great stay with us. I have made that drive before and it is always nice to get somewhere to relax and I am happy we are that place. We look forward to having you stay with us again when you come back to Lubbock!!! thanks again and have a great day! Leonard Pena General Manager
4 out of 5
by AARON from Fort Worth

Needs an update, but still a great hotel

Posted 18-Jan-2016 on Hotels
This hotel has a great location and overall is a very good hotel. It is older and the rooms need to be modernized. I am not very tall so this does not affect me, but the shower heads are very low. If you are a 6'+ individual, this has to be difficult. The lobby and dining area are nice and they have a decent work out room (though I rarely get to use it). If you are going for a football game or anything around campus, it is hard to beat.
Comment from Hotel Management
30-Apr-2016 by Guest Service Manager, Hotel Management
Aaron, Thank you for giving us feedback about our property!! We are very happy that you enjoyed your stay with us. Our location in Lubbock is the best around for both our Tech students and visiting relatives. I am glad you enjoy the fitness center and hope you get to utilize it more. We just added barbells, exercise balls and mats as well. Also, we have a partnership with a local fitness gym that you can utilize for no cost! Thank you for reaching out to us, have a wonderful day!
5 out of 5
by A verified traveller

Posted 04-Jan-2016 on Hotels
Comment from Hotel Management
30-Apr-2016 by Guest Service Manager, Hotel Management
Thanks for rating us a 5 out of 5, we appreciate the positive score. Come back and see us the next time you are in town!
4 out of 5
by James

Posted 29-Dec-2015 on Hotels
Comment from Hotel Management
30-Apr-2016 by Guest Service Manager, Hotel Management
Thank you for the positive rating! We look forward to seeing you again the next time you are in town!
4 out of 5
by Sylvia from Big Spring, TX

Nice

Posted 14-Dec-2015 on Hotels
It's a great hotel, the only thing wrong is that the thermostat on the wall didn't work at all in the bedroom.
Comment from Hotel Management
30-Apr-2016 by Guest Service Manager, Hotel Management
Thank you for staying with us! And for taking the time to give us a 4 out of 5 rating. We hope to see you again the next time you are in town!
3 out of 5
by Rick

Posted 13-Dec-2015 on Hotels
Comment from Hotel Management
30-Apr-2016 by Guest Service Manager, Hotel Management
Thank you for taking the time to give us a positive rating! We hope to see you again soon!