"No early check in or late check out. When checking in early, they said “your room is guaranteed at 3pm”. At 3pm they said your room is not ready and so we upgraded you to a sea view room. Got to the room, it’s a wall view room with one less bed.. we booked a room with two king size beds and got 1 bed and 1 sofa bed. When called multiple times, nobody picked up the phone. When requesting late check out they said “we have given away too many late check outs already “, are you kidding me?? Staff were rude and non cooperative. There are water jars at 35C which is very thoughtful but only if they have water in them. Extremely disappointed with what we got for what we paid for. Do better!"
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