All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The clerk that checked us in wasnt super friendly, she was also there the next morning and wasnt any friendlier this time. Great location amd very clean and comfortable
Jennifer
Stayed 2 nights in Apr 2024
10/10 Excellent
Mercy
Business traveller
10 Apr 2024
Liked: Amenities
my view of the back lot was not the best, but overall excellent
Dear Christine:Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed Kyle's company! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
4/10 Poor
Anita
Business traveller
21 Mar 2024
My key wouldn’t open my room so now they’re trying to move me to another hotel at 11:00 pm
Nowhere close by to eat, but they had the shuttle take me to a restaurant within 3 miles of the hotel(for free)and returned to pick me up. Quick also!!
Terry
Stayed 1 night in Mar 2024
Response from Grant on 6 Apr 2024
Dear Terry:Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed our complimentary shuttle service! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
Dear Andrea,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
Enjoyed my stay! The staff was super friendly and helpful!
Taran
Stayed 1 night in Mar 2024
Response from Grant on 6 Mar 2024
Dear Taran,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We're glad you enjoyed our staff! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
Dear Letisha,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
Dear Anthony,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We're very glad you enjoyed how friendly our staff is! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
Tru Hotels never disappoint. Rooms are extremely clean. I love the very big TV also.
Kimberly
Stayed 1 night in Feb 2024
Response from Grant on 6 Mar 2024
Dear Kimberly,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We're very glad you enjoyed how clean our rooms are! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
Very friendly, long term parking available and shuttle service to/from airport
Roxane
Stayed 1 night in Feb 2024
Response from Grant on 6 Mar 2024
Dear Roxane,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We take pride in ensuring every guest has a great stay with us, and we're glad we delivered you a great experience. We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
Dear Gary,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
10/10 Excellent
Evelyn
11 Feb 2024
Liked: Cleanliness, staff & service
Evelyn
Stayed 1 night in Jan 2024
Response from Grant on 6 Mar 2024
Dear Evelyn,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
Dear Jamey,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. If you could tell us what was so great about your stay, I will happily pass that information to the rest of our team! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
6/10 Okay
Heidi, Bowling Green
Travelled with partner
5 Feb 2024
Liked: Cleanliness, staff & service
The air conditioning unit was very loud and the Tv didn't work very well, it had issues losing connection and many channels wouldn't play.
Pillows are very thin.
Heidi
Stayed 1 night in Feb 2024
Response from Grant on 6 Mar 2024
Dear Heidi,Thank you for your recent stay at Tru by Hilton Louisville Airport. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to share with us your thoughts. We’re sorry to hear that the TV and the pillows didn’t meet your expectations. I will address your feedback with our team immediately. Please know, we sincerely value your stay with us and hope you will give us another opportunity in the future. Thank you again for your feedback and concerns.Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
Dear Barry,Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you enjoyed your stay at our hotel. Our team works hard to provide a memorable experience for our guests, and we are thrilled to know that we met your expectations.It's fantastic to hear that you found our hotel to your liking. We strive to create a comfortable and welcoming environment for all our guests, and we're pleased to know that you felt at home during your time with us.Your kind words serve as a great source of motivation for our team. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
10/10 Excellent
Ashley, Magnolia
19 Jan 2024
Ashley
Stayed 1 night in Jan 2024
Response from Grant on 5 Feb 2024
Dear Ashley,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. It's always a pleasure to receive such positive feedback from our valued guests.Our team works hard to ensure that every guest feels welcome and well taken care of, and your feedback is truly motivating. We appreciate your support and look forward to welcoming you back for another fantastic stay in the future.Once again, thank you for choosing Tru by Hilton Louisville Airport!
Dear Anna,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. Your kind words truly mean a lot to our team, and it's incredibly rewarding to know that we were able to meet your expectations.We strive to create a welcoming and comfortable environment for our guests, and it's wonderful to hear that we succeeded in making your stay memorable. Your feedback motivates us to continue providing exceptional service, and we sincerely appreciate your recognition.We look forward to welcoming you back in the future and providing you with another enjoyable stay.
Dear Christopher,Thank you so much for taking the time to share your positive experience at our hotel! We are thrilled to hear that you enjoyed your stay with us.It is always our goal to provide a comfortable and memorable experience for our guests, and we are delighted to know that we met your expectations. Your kind words are truly appreciated and serve as motivation for our team to continue delivering exceptional service.
Dear Sarah,hank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is our top priority, and we are delighted to know that we were able to meet your expectations.It is always a pleasure to receive such positive feedback, and we genuinely appreciate your kind words. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and your appreciation motivates us to continue delivering exceptional service.We look forward to welcoming you back to our hotel in the future. We value your feedback and are committed to making each visit a fantastic experience.
Dear Heather,Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you enjoyed your stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and it's always rewarding to know that we've succeeded in meeting your expectations.We appreciate your kind words about our rooms and our lobby amenities. We continuously strive to create a welcoming and memorable environment for our guests, so we appreciate the motivation!It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.
Modern, comfortable, clean! Very nice hotel. Really enjoyed our stay!
David
Stayed 3 nights in Dec 2023
Response from Ricky on 31 Dec 2023
I'm so glad you enjoyed your stay here. We look forward to your return. Thanks so much
10/10 Excellent
Elizabeth
24 Dec 2023
Elizabeth
Stayed 1 night in Dec 2023
Response from Ricky on 26 Dec 2023
Thank you so much for your feedback. We appreciate you taking the time to fill out the survey, Thanks for staying with us and we look forward to your return very soon.
10/10 Excellent
Jennifer
Travelled with group
17 Dec 2023
Tru
Great hotel. Will be back!
Jennifer
Stayed 1 night in Dec 2023
Response from Ricky-Operations Manager on 21 Dec 2023
Dua'a,Thank you for the 5 star review. We hope to see you again soon!
6/10 Okay
Darrian
26 Nov 2023
Liked: Cleanliness, staff & service
Darrian
Stayed 1 night in Nov 2023
Response from Grant on 17 Dec 2023
Dear Darrian:Thank you for your recent stay at Tru by Hilton Louisville Airport. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to share with us your thoughts. We’re sorry to hear that stay didn’t meet your expectations. Please know, we sincerely value your stay with us and hope you will give us another opportunity in the future. Thank you again for your feedback.Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
10/10 Excellent
Terry
25 Nov 2023
Very clean
Terry
Stayed 1 night in Nov 2023
Response from Kyle on 5 Dec 2023
Terry, we're glad you enjoyed your clean room while here with us. We hope to see you again soon!
6/10 Okay
Verified traveller
Business traveller
24 Nov 2023
Liked: Cleanliness, staff & service
Verified traveller
Stayed 4 nights in Jul 2023
Response from Kyle on 5 Dec 2023
Thank you for taking the time to give us a review. We hope to see you again soon.
Nice. Pleasant. Clean. Close to airport.
I found NO way to call the hotel to arrange shuttle!
Steve
Stayed 1 night in Nov 2023
Response from Grant on 24 Nov 2023
Dear Steve:Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us! I'm sorry to hear you had trouble with our shuttle service. Our shuttle service is 24/7, on-demand. And pickup can be arranged by the front desk at (502)792-8800. Grant HillFront Desk SupervisorTru by Hilton Louisville AirportGrant.Hill@Hilton.com(502)792-8800
2/10 Terrible
Marsha, Camby
22 Nov 2023
Marsha
Stayed 2 nights in Nov 2023
Response from Grant on 17 Dec 2023
Dear Marsha:Thank you for your recent stay at Tru by Hilton Louisville Airport. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to share with us your thoughts. We’re sorry to hear your stay didn’t meet your expectations. I will address your feedback with our team immediately. Please know, we sincerely value your stay with us and hope you will give us another opportunity in the future. Thank you again for your feedback and concerns.Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
8/10 Good
Verified traveller
Travelled with family
19 Nov 2023
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 1 night in Nov 2023
Response from Kyle on 6 Dec 2023
Thank you for taking the time to give us your feedback. We hope to see you again soon.
We used the shuttle service twice and it was an excellent experience. They were prompt and the drivers very nice and helpful.
The hotel was clean and comfortable; staff was fantastic!
Caroline
Stayed 2 nights in Oct 2023
Response from Ricky on 30 Oct 2023
Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter and Instagram at @TrubyHilton about our exciting new brand. Again, we’re glad to hear you enjoyed your stay, and we can’t wait to host you again soon!
Convenient and great place to stay near the airpor
Very convenient for my friends and I as we were traveling through Ohio and Kentucky. Also, if looking for a place near the airport, this was great. Good dining at the Blue Horse only 1/4 mile away. Breakfast buffet was top notch.
Margaret
Stayed 1 night in Oct 2023
Response from Ricky on 30 Oct 2023
Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter and Instagram at @TrubyHilton about our exciting new brand. Again, we’re glad to hear you enjoyed your stay, and we can’t wait to host you again soon!