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Reviews of Residence Inn by Marriott Louisville East/Oxmoor

3 out of 5
Residence Inn by Marriott Louisville East/Oxmoor
401 Bullitt Lane, Louisville, KY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 218 out of 270 reviews" "
Rating 8 - Good. 38 out of 270 reviews" "
Rating 6 - Okay. 9 out of 270 reviews" "
Rating 4 - Poor. 4 out of 270 reviews" "
Rating 2 - Terrible. 1 out of 270 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice!
Stayed 2 nights in Apr 2024

10/10 Excellent

Pedro, TROY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near stores restaurants and hanging out places
Stayed 2 nights in Feb 2024

10/10 Excellent

brittany

Liked: Cleanliness, staff & service, property conditions & facilities
The heated pool was great for my family
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Travelled with family
Room was comfortable and spacious
Stayed 1 night in Jan 2024

10/10 Excellent

MARLEEN, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Clean, roomy and quiet suite!
Stayed 1 night in Jan 2024

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, would visit again
Everything was amazing with our stay, only two things we didn't like: the water pressure in our shower was low and the dishwasher in our room didn't want to work. But regardless, the staff and facilities were very friendly and well taken care of, respectively
Stayed 14 nights in Dec 2023

10/10 Excellent

sonja

Stayed 1 night in Dec 2023

8/10 Good

G. E.

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is a really nice place, my family really liked it, the breakfast is really really good but the second floor hallways are in need of repair or cleaning, the walls are stained, the second floor just don’t represent the rest of the hotel image.
Stayed 1 night in Dec 2023

8/10 Good

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Only issue I had was getting my room cleaned
Stayed 14 nights in Dec 2023

8/10 Good

Joy

Stayed 1 night in Nov 2023

8/10 Good

Evelyn

Stayed 1 night in Oct 2023

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

6/10 Okay

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Laura

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, but no one ever at front desk (why I only gave good not excellent on staff & service). Nice amenities. Stayed after a concert. At property less than 12 hours.
Stayed 1 night in Sep 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 17 nights in Aug 2023

10/10 Excellent

Marquez

Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel all around.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a week and every person we dealt with so friendly and helpful. The hotel was so clean and had a nice, subtle smell too! We would return for sure!
Stayed 7 nights in Jul 2023

10/10 Excellent

Deontane

Liked: Cleanliness, staff & service, property conditions & facilities
Pool had toooo much bleach in it
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The room itself was great The in room coffee pot would not work. We left early and there was no one at the front desk when I came to return my room keys. (5:15 AM) So I just threw them on counter and departed. Check-in was great! Room spacious and comfortable. Do you not provide hair dryers in the room as well? Great location as well.
Stayed 1 night in Jul 2023
Response from Josh on 10 Jul 2023
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Louisville East/Oxmoor.It is always encouraging to hear positive feedback, we hope you can stay with us again in the future. Sorry to hear about the coffee pot but glad you had an otherwise pleasant experience. We do typically have hair dryers. They are inside a bag in a cubby under the bathroom sink. We appreciate you taking the time to respond.

10/10 Excellent

Thomas, lexington

Stayed 1 night in Jul 2023

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT Louisville hotel!!
We had an AMAZING stay at Residence Inn. The workers are all super friendly and work hard to take care of the guests. Victor from the kitchen area was GREAT!! The room was spacious and comfortable and the hotel was relatively quiet. The reception (dinners) M-W were delicious (salads, chicken tacos, BBQ pulled pork) and getting free drinks was nice as well! Breakfasts were great too! It was nice to have basketball, cornhole, and connect 4 out on the patio. The location is great and was no more than about 15 min from everywhere we visited - Malibu Jack's, Breakout Games escape rooms, Activate!, Louisville zoo, MEGA Caverns ziplines, downtown, The Big Four bridge (If you walk across the bridge into Indiana there is a cool restaurant/bar with Yardgames that was neat to go to!) Overall, this is a great hotel in a great location that I would highly recommend!
Stayed 3 nights in Jun 2023
Response from Josh on 1 Jul 2023
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Louisville East/Oxmoor.It is always encouraging to hear positive feedback, we hope you can stay with us again in the future.We appreciate you taking the time to respond.

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Breakfast closed too early for me to have a decent, relaxing meal.
Stayed 1 night in Jun 2023
Response from Josh on 26 Jun 2023
Hello, Thanks for the feedback from your recent stay with us. We have breakfast 6-9am Monday-Friday and 7-10am Saturday-Sunday. We're sorry these times didn't fit into your schedule. Perhaps we can work on making accommodations outside of that if informed ahead of time. Thanks for sharing your experience. Have a great day!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love and appreciate the customer service
Stayed 1 night in Apr 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fine hotel. Pool closed which made it overpriced.
Fine hotel. Fairly new. Location is excellent for an overnight. Right next to mall with plenty of shops and a few restaurant options. I marked it as “ok” as one of the beds (TBF it was a pull down sofa) was awful. One thin pillow too. Other reason was the pool was unexpectedly closed. As a family stopping for an overnight spot during a road trip, a pool is kinda essential. And, the hotel became very over priced without one. No way I’d pay that amount for no pool.
Stayed 1 night in Mar 2023

6/10 Okay

Andrea

Travelled with family
Room was not clean ( food crumbs) tattered sheets. My family was charged multiple times.
Stayed 1 night in Feb 2023

10/10 Excellent

LAURIE A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their breakfast was amazing and the staff were very friendly one of the best breakfasts I've had staying in a hotel.
Stayed 9 nights in Feb 2023
Response from Josh on 12 Mar 2023
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Louisville East/Oxmoor.It is always encouraging to hear positive feedback, we hope you can stay with us again in the future.We appreciate you taking the time to respond.

10/10 Excellent

Fang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy
Response from Josh on 16 Jan 2023
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Louisville East/Oxmoor.It is always encouraging to hear positive feedback, we hope you can stay with us again in the future.We appreciate you taking the time to respond.

10/10 Excellent

Fang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great and comfy place Strongly recommend to family or for business trip!
Stayed 1 night in Jan 2023
Response from Josh on 16 Jan 2023
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Louisville East/Oxmoor.It is always encouraging to hear positive feedback, we hope you can stay with us again in the future.We appreciate you taking the time to respond.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WONDERFUL staff at front desk & helping with meals. Was one of the best hotel stays we’ve had, especially with kids. Victor in the kitchen area always greeted us with a smile & was so kind! My kids got sick while we were there & the property was very helpful.
Stayed 3 nights in Nov 2022
Response from Josh on 16 Jan 2023
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Louisville East/Oxmoor.It is always encouraging to hear positive feedback, we hope you can stay with us again in the future. Great to hear Victor was so helpful. We will pass your compliments along to him.We appreciate you taking the time to respond.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and very quiet. Every member of the staff we engaged with was very nice and very helpful.
Stayed 3 nights in Nov 2022
Response from Josh on 16 Jan 2023
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Louisville East/Oxmoor.It is always encouraging to hear positive feedback, we hope you can stay with us again in the future.We appreciate you taking the time to respond.

4/10 Poor

Jason

Travelled with family
Liked: Cleanliness, staff & service
We booked a two bed room with pull out bed for a family of 5. They over booked and gave us a room with one bed and couch.
Stayed 1 night in Nov 2022

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and staff was friendly. Only issue we had was the bunch of kids running around and making a lot of noise but that’s a fault of the hotel
Stayed 2 nights in Oct 2022

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
weekend getaway
the stay was great, service and everyone was really nice and helpful. they have a great breakfast selection nice pool and gathering area. the suite we got was a little small however it was still nice, the only complaint i have is that the bed was very uncomfortable and hard to sleep on. it is close to hwy and mall and restaurants.
Stayed 1 night in Oct 2022

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brittany (front desk/check in) is absolutely wonderful. She was cheerful, inviting and friendly. The room was clean and everything I needed was there. I will visit again based on my experience
Stayed 4 nights in Sep 2022

10/10 Excellent

chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Josh on 26 Sept 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Louisville East/Oxmoor.It is always encouraging to hear positive feedback, we hope you can stay with us again in the future.We appreciate you taking the time to respond.

10/10 Excellent

Don

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2022
Response from Josh on 26 Sept 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Louisville East/Oxmoor.It is always encouraging to hear positive feedback, we hope you can stay with us again in the future.We appreciate you taking the time to respond.

8/10 Good

Oluwatosin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and very clean.
Stayed 1 night in Sep 2022
Response from Josh on 26 Sept 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Louisville East/Oxmoor.It is always encouraging to hear positive feedback, we hope you can stay with us again in the future.We appreciate you taking the time to respond.

10/10 Excellent

Donna

Stayed 1 night in Aug 2022

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, room was PERFECTLY clean and we will stay at this hotel every time we’re in the area!
Stayed 1 night in May 2022

10/10 Excellent

Antrion

Stayed 2 nights in Apr 2022

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and always friendly. The room layout was well planned and everything was convenient and easy to use. We had a great stay.
Stayed 3 nights in Apr 2022

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Josh on 4 Apr 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Louisville East/Oxmoor. It is always encouraging to hear positive feedback, we hope you can stay with us again in the future. We appreciate you taking the time to respond.

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2022
Response from Josh on 22 Mar 2022
Thanks for taking the time to share your experience about your stay. We hope you can stay with us again in the future!