Title: The Residences at Hacienda Encantada Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Residences at Hacienda Encantada Luxury resort on the beach, with 3 outdoor pools ![5 restaurants, breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/7000000/6730000/6728200/6728107/1ddf63e2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Signature House, 4 Bedrooms, Ocean View | Private kitchen | Full-sized fridge, microwave, stovetop, dishwasher](https://images.trvl-media.com/lodging/7000000/6730000/6728200/6728107/6e191e2c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/7000000/6730000/6728200/6728107/ecf54e36.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sauna, hot tub, steam room, Turkish bath/hammam, body treatments](https://images.trvl-media.com/lodging/7000000/6730000/6728200/6728107/33ca1d0b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Chapel](https://images.trvl-media.com/lodging/7000000/6730000/6728200/6728107/w8688h5786x0y7-7c07123a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Residences at Hacienda Encantada, located at the ocean's edge, offers a peaceful escape with beach massages and shoreline yoga. Guests enjoy 5 diverse restaurants, while the Holistic Spa provides hot stone treatments, blending luxury with environmental consciousness. 7.8 Good ## Popular amenities - Kitchen - Hot tub - Bar - All-inclusive - Pool - Spa £863 includes taxes & fees 7 Oct - 8 Oct ## Room options ### Check availability for these dates Tonight [Oct 6 - Oct 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=6728107&PinnedHotelID=6728107&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=6728107&PinnedHotelID=6728107&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 7 - Oct 8](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=6728107&PinnedHotelID=6728107&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=6728107&PinnedHotelID=6728107&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=6728107&PinnedHotelID=6728107&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=6728107&PinnedHotelID=6728107&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=6728107&PinnedHotelID=6728107&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=6728107&PinnedHotelID=6728107&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds Showing 3 of 3 rooms ![Premium House, 3 Bedrooms, Ocean View | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/7000000/6730000/6728200/6728107/1b89fdd7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium House, 3 Bedrooms, Ocean View ### Highlights Furnished balcony or patio Garden Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace - 3168 sq ft - 3 bedrooms - Ocean view - Sleeps 10 - 2 King Beds, 2 Double Beds and 1 Double Sofa Bed ![Two Bedroom Luxury Villa | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/7000000/6730000/6728200/6728107/83bccea9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Luxury Villa ### Highlights Furnished balcony or patio Garden Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace - 2368 sq ft - 2 bedrooms - Ocean view - Sleeps 8 - 1 King Bed, 2 Double Beds and 1 Double Sofa Bed ![Signature House, 4 Bedrooms, Ocean View | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/7000000/6730000/6728200/6728107/08df9cee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature House, 4 Bedrooms, Ocean View ### Highlights Furnished balcony or patio Garden Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace - 5800 sq ft - 4 bedrooms - Ocean view - Sleeps 14 - 2 King Beds, 2 Double Beds and 1 Double Sofa Bed ## You may also like Ad ![5 outdoor pools, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/35000000/34190000/34183500/34183472/3ae9a8dd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas - Pool - All-inclusive - Spa - Pet-friendly 8.2 Very good 1,081 reviews £354 includes taxes & fees 12 Oct - 13 Oct [](https://www.expedia.co.uk/Los-Cabos-Hotels-Hard-Rock-Hotel-Los-Cabos-All-Inclusive.h34183472.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=180032&destination=Cabo San Lucas&destType=MARKET&latLong=22.890533,-109.91674&searchId=76a05fe8-9a4e-4548-a181-e08b922b5d50&top_cur=GBP) Ad ![3 outdoor pools, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/540000/534800/534791/5e7809fa_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sandos Finisterra All Inclusive Marina - 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Adults Only - All Inclusive Cabo San Lucas - Pool - All-inclusive - Spa - Parking included 10.0 Exceptional 55 reviews £1,215 includes taxes & fees 21 Oct - 22 Oct [](https://www.expedia.co.uk/San-Jose-Del-Cabo-Hotels-Grand-Velas-Boutique-Hotel.h92878943.Hotel-Information?chkin=2025-10-21&chkout=2025-10-22&rm1=a2®ionId=180032&destination=Cabo San Lucas&destType=MARKET&latLong=22.890533,-109.91674&searchId=76a05fe8-9a4e-4548-a181-e08b922b5d50&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLos-Cabos-Hotels-The-Residences-At-Hacienda-Encantada.h6728107.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLos-Cabos-Hotels-The-Residences-At-Hacienda-Encantada.h6728107.Hotel-Information) ## About the area Located in Cabo San Lucas, The Residences at Hacienda Encantada is next to a golf course and on the beach. While the natural beauty of Cabo San Lucas Bay and Medano Beach can be enjoyed by anyone, those looking for an activity can explore Marina Del Rey. Travelling with kids? Consider Santa Maria Beach and Natural History Museum of Cabo San Lucas. Discover the area's water adventures with nearby snorkelling, or enjoy the great outdoors with horse riding and hiking/biking trails. [Visit our Cabo San Lucas travel guide](https://www.expedia.co.uk/Cabo-San-Lucas.dx180032) [View more Resorts in Cabo San Lucas](https://www.expedia.co.uk/Cabo-San-Lucas-Hotel-Resorts.d180032-aaHotelResorts.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C22.90350%2C-109.84509&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=E8A370nSEEnG2cDJEoSKwsNHAMA=) Carretera Transpeninsular Km 7.3, Corredor Turístico, Cabo San Lucas, BCS, 23450 ### What's nearby - Cabo del Sol Golf - 9 min walk - 0.5 miles - Cabo San Lucas Bay - 7 min drive - 2.7 miles - Medano Beach - 7 min drive - 3.4 miles - Santa Maria Beach - 8 min drive - 4.3 miles - Chileno Beach - 10 min drive - 6.7 miles ### Getting around - San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 37 min drive ### Restaurants - ‪Fresko - ‬8 min drive - ‪Sunset Da Mona Lisa - ‬12 min drive - ‪RosaNegra - ‬14 min walk - ‪Lobby Bar - ‬7 min drive - ‪Il Forno - ‬3 min walk ## About this property ### The Residences at Hacienda Encantada Luxury eco-certified resort near Medano Beach Take advantage of an adjacent golf course, an airport shuttle and 2 swim-up bars at The Residences at Hacienda Encantada. With a beachfront location, beach massages and sunloungers, this resort is the perfect place to soak up some sun. Treat yourself to a Thai massage, a body treatment or aromatherapy at Holistic Spa, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes and fitness classes are offered at the gym; other things to do include beach yoga. In addition to 2 poolside bars and a terrace, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - 3 outdoor pools and a children's pool, along with 2 swim-up bars, sunloungers and pool umbrellas - Free self-parking and valet parking - Buffet breakfast (surcharge), a free shopping centre shuttle and free bike hire - Express check-out, express check-in and supervised childcare (surcharge) Room features All guest rooms are individually furnished, and feature comforts, such as private pools and fireplaces, as well as perks, such as premium bedding and pillow menus. Extra amenities include: - Highchairs, childcare services and free infant beds - Hypo-allergenic bedding and down duvets - Designer toiletries, separate baths/showers and hairdryers - LCD TVs with premium channels and DVD players - Furnished balconies or patios, wardrobes/cupboards and separate sitting areas ### All-inclusive details All-inclusive room rates at The Residences at Hacienda Encantada are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Awards and affiliations Eco-certified property This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![3 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/2000000/1710000/1709400/1709387/aaf35cc5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Encantada Resort & Residences Cabo San Lucas - Pool - Hot tub - All-inclusive - Spa 8.4 Very good 999 reviews £206 includes taxes & fees 9 Oct - 10 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=1709387&PinnedHotelID=1709387&HadPinnedHotel=true®ionId=-1&adults=2) ![5 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/800000/794600/794532/a5fbffeb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Playa Grande Resort & Grand Spa Marina - 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Pool - Breakfast included - All-inclusive 8.6 Excellent 1,001 reviews £345 includes taxes & fees 7 Oct - 8 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=21765594&PinnedHotelID=21765594&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/2000000/1780000/1775300/1775300/b9caf04c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Riu Santa Fe - All Inclusive El Medano Ejidal - Pool - Breakfast included - All-inclusive - Spa 8.4 Very good 6,095 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=1775300&PinnedHotelID=1775300&HadPinnedHotel=true®ionId=-1&adults=2) ![6 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1150000/1143300/1143264/772f0dfc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Riu Palace Cabo San Lucas - All Inclusive El Tezal - Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 4,873 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=1143264&PinnedHotelID=1143264&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free shopping centre shuttle - Free self parking on site - Free secured valet parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 per person - 2 poolside bars - 2 swim-up bars - 4 bars/lounges - 5 restaurants - A coffee shop/cafe - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - El Patio snack bar - La Pergola Restaurant - La Trajinera - Las Marias Restaurant - Los Riscos Restaurant ### Things to do - 18-hole adjacent golf course - 3 outdoor pools - Beach yoga - Children's pool - Fitness classes - Free bicycle rentals - Full-service spa - Gym - Hot tub - Pilates classes - Playground - Sauna - Steam room - Table tennis ### Family friendly - 3 outdoor pools - Children's pool - DVD player - High chair - In-room babysitting - In-room cot - In-room full-sized refrigerator/freezer - In-room kitchen - In-room microwave - In-room washing machine/dryer - Laundry facilities - Living room - Playground - Private pool - Separate in-room dining area - Snack bar/deli - Soundproofed rooms - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Guidebooks - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Computer station - Conference centre ### Outdoors - Barbecue grill - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 3 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - In-room massages - Manicures/pedicures - Prenatal massages - Reflexology - Sauna - Sports massages - Steam room - Swedish massages - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible bathtub - Grab bar in bathtub - Grab bar in shower - No lift (single-level property) - Pool access ramp on site - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible pool - Wheelchairs on site ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free cot - Hypo-allergenic bedding - Pillow menu - Premium bedding ### Bathroom - Designer toiletries - Dressing gowns - Hair dryer - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - Computer - DVD player - IPod dock - LCD TV with premium satellite channels - Private pool ### Food and drink - Blender - Cleaning supplies - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Free bottled water - Full-sized refrigerator/freezer - Hob - Kitchen - Limited room service - Microwave - Minibar - Mixer - Separate dining area - Toaster ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Ceiling fan - Cleaning products are eco-friendly - Desk - Electrical adapters - Fireplace - Free weekday newspapers - Heating - Individual decor - Individual furnishings - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Laundry detergent - Living room - Phone - Separate sitting area - Soundproofed rooms - Washer/dryer - Window screens ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: 11:00 PM Early check-in subject to availability Contactless check-in and check-out are available Express check-in available Minimum check-in age - 21 ### Check-out Check-out before 10:00 AM Contactless check-out Late check-out subject to availability Late check-out fee: USD 95.00 Express check-out available ### Special check-in instructions Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk, key retrieval ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 4 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.29 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately USD 25 per person - Airport shuttle fee: USD 120 per vehicle (one-way) - Late check-out fee: USD 95.00 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector and a security system This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Guests under 18 years old are not allowed in the spa ### Property is also known as Hacienda Encantada Residences Residences Hacienda Encantada Residences Hacienda Encantada Cabo San Lucas Residences Hacienda Encantada Condo Cabo San Lucas Residences Hacienda Encantada Villa Cabo San Lucas Residences Hacienda Encantada Villa The Residences at Hacienda Encantada Resort The Residences at Hacienda Encantada Cabo San Lucas The Residences at Hacienda Encantada Resort Cabo San Lucas ## Frequently asked questions ### Does The Residences at Hacienda Encantada have a pool? > Yes, this property has 3 outdoor pools and a children's pool. ### How much does it cost to stay at The Residences at Hacienda Encantada? > As of 6 Oct 2025, prices found for a 1-night stay for 2 adults at The Residences at Hacienda Encantada on 7 Oct 2025 start from £862.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Los-Cabos-Hotels-The-Residences-At-Hacienda-Encantada.h6728107.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is The Residences at Hacienda Encantada pet-friendly? > No, pets are not allowed at this property. ### How much is parking at The Residences at Hacienda Encantada? > Self-parking and valet parking are free at this property. ### What time is check-in at The Residences at Hacienda Encantada? > Check-in start time: 4:00 PM; check-in end time: 11:00 PM. ### What time is check-out at The Residences at Hacienda Encantada? > Checkout is at 10:00 AM. Late checkout is available for USD 95.00 (subject to availability). ### Does The Residences at Hacienda Encantada provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 120 per vehicle applies. ### Are there all-inclusive benefits at The Residences at Hacienda Encantada? > Some rate plans available at this resort are all-inclusive. ### Where is The Residences at Hacienda Encantada located? > Located in Cabo San Lucas, this beachfront resort is next to a golf course, 0.2 mi (0.3 km) from Islands and Protected Areas of the Gulf of California and 3 mi (4.8 km) from Medano Beach. Playa Barco Varado and Cabo del Sol Golf are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Residences at Hacienda Encantada Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 5 8 - Good 6 6 - Okay 1 4 - Poor 0 2 - Terrible 2 ### 9.0/10 Cleanliness ### 8.4/10 Staff & service ### 6.0/10 Amenities ### 8.6/10 Property conditions & facilities ### 10/10 Excellent #### Mike 15 Aug 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort loved the villa it was supper nice and i like the restaurants you can use at the marina ##### Mike Stayed 14 nights in Jul 2017 ### 8/10 Good #### Per 28 Mar 2024 ##### Per Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Slim 2 Dec 2023 ##### Slim Stayed 3 nights in Nov 2023 ### 10/10 Excellent #### Linda 8 Sept 2023 ##### Linda Stayed 1 night in Sep 2023 ### 2/10 Terrible #### Jeannethe 29 Apr 2022 Disliked: Property conditions & facilities, communication Yo hice una reserva y ni expedía ni el lugar me dieron lo que yo reserve ##### Jeannethe Stayed 1 night in Apr 2022 ### 8/10 Good #### Verified traveller 31 May 2021 Liked: Cleanliness, property conditions & facilities, communication The villa and property grounds were beautiful, the food was not good and at and the service wasn’t must better... slow service and even slower butler, which we paid for.. we saw him one time ##### Verified traveller Stayed 3 nights in May 2021 ### 8/10 Good #### Verified traveller 19 Jul 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 8 nights in Jul 2018 ### 10/10 Excellent #### Bri , san diego, ca 8 Aug 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pleasantly Surprised! The home was amazing. Very clean and you have everything you need. The cleaning crew and your assigned butler ensures you have everything you need to enjoy the days there. they check with you constantly. You don't even want to leave the house - it is just so fun and perfect for families. ##### Bri Stayed 4 nights in Aug 2017 ### 8/10 Good #### Verified traveller 4 Jul 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great villa for two families or 6 couples Enjoyed the villa/residence very much. Layout, view, and bathrooms were GREAT! Wine fridge never worked, a few maintenance items needed and tried to take care of. Used Butler for groceries but would recommend going to WalMart or Costco instead. The groceries they provide are from the mini mart at the hotel store so not a great selection. Loved mostly hanging at the villa which was two story with great views from upstairs deck. Downstairs patio had a great pool, spa, BBQ bar and a firepit! Plus eight chaise lounges, chairs, etc. The downstairs media area had a sectional and TV but we honestly never turned on the TV. Butler will arrange shuttles to downtown very easily, but adds up with 8people. Plan on $40 for 8pp each way. Also most pools are awesome and have a swim up pool bar which was fun. Some had volleyball, bocce, ping pong, etc. and the best pool was the infinity pool which also had amazing views! ##### Verified traveller Stayed 4 nights in Jun 2017 ### 2/10 Terrible #### Judy 6 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely, but beware of booking through Expedia We had a splendid vacation at The Residences at Hacienda Encantada and I would love to give it a top review. Unfortunately, after paying in advance the full amount through Expedia, the hotel also charged the full amount at the end of our stay, saying the Expedia amount was a "deposit," which would be returned to us. Calls to the hotel result in being transferred from dept. to dept., then left on hold indefinitely. Just off the phone with Expedia (48-minute call). They will (once again) refer the case to a refund team. Wow. ##### Judy ### 10/10 Excellent #### Verified traveller 2 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### villa was beautiful but not close to anything Alex our butler was nice and attentive. Seemed to be stretched a little thin for the amount of workload but handled it gracefully ##### Verified traveller ### 8/10 Good #### avc 31 Jul 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful villa on the beach The residences at Hacienda Encantada are 5 star. Private pool - outdoor gourmet kitchen and beautifully decorated. Panoramic view of the ocean. The best part of the stay is the personal host/concierge. The hotel staff is pretty good, but the personal host assigned to us was incredibly helpful and knowledgeable. He was available 24 hours a day and always willing to go out of his way. It made our trip much more enjoyable. ##### avc ### 8/10 Good #### Robin 20 Jul 2016 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Disaster in Paradise First let me say that our Villa was perfect in every way. My husband and I took our 3 children and the Villa was perfect for our family. The only complaint was the horrible service we received from our Concierge. We each received a door bracelet upon arrival. Only 2 worked. Our Concierge said he would take care of it and never did. When we later asked, his response was "Oh they never came??" But still we stayed with only 2 working bracelets. On the second night, we had issues with the hot tub and the thermostat inside the villa. We even slept an entire night with no A/C. Our concierge never came back to check on us for 2 days. We called, they sent maintenance that next morning to adjust. My husband saw our concierge at the Villa next to us and asked if he could come and show us how to work the thermostat correctly. He said ok and then drove off 3 mins later. He never came. We were very frustrated at that point. We called for a shuttle to take us to the lobby, it took over an hour. We felt as if we were a burden to our Concierge. We almost let it ruin our vacation but decided to enjoy our family time in spite of. Before we checked out, my husband wanted to buy a hat he saw at one of the vendor stands near the resort pool. Our concierge drove him there, my husband asked if he would wait and he said sure! When my husband briefly returned he was gone. Just horrible service. I have never written a bad review but I had to voice my concern with our stay. :( ##### Robin ### 6/10 Okay #### Cabo Visitor 5 Aug 2015 Liked: Cleanliness, staff & service, property conditions & facilities #### Beautiful hotel but they charge for everything! Beautiful location and we stayed in one of the Villa's which is gorgeous. View was amazing and the condo itself was spacious and well divided. It was a 3 bedroom (4 bed) condo BUT they charge per person, which when we arrived with 6 pp they charged us for 2 extra pp (I had originally booked for 4 and had 2 friends join last minute) but didn't think we had to notify the hotel since technically accommodates up to 8 pp. Also you must pay for wifi and get codes/PW for EVERY person, you can't have one that works for all devices. They could only give out 2 per call so we had to call several times to get a code/PW for each person...weird!!! The kitchen was not well stocked, we like to cook and it was not easy to have what we needed, the dishwasher did not work well so we had to run the cycle several times to finally be clean. I needed a crib and of course was charged daily for that as well. I've never been to a hotel that charges for a crib and I've ordered several at different hotels. The staff was friendly but it was just hard to overlook the cons when you pay top dollar for a villa..... ##### Cabo Visitor ## Expedia's Latest Trends ### Hotels > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [TRS Coral Hotel - Adults Only - All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-TRS-Coral-Hotel-Adults-Only-All-Inclusive.h23056533.Hotel-Information) > > [Catalonia Royal Tulum Adults Only - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Catalonia-Royal-Tulum-Adults-Only-All-Inclusive.h892175.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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