Exterior

Reviews of Hilton Pasadena

4 out of 5
Hilton Pasadena
168 S Los Robles Ave, Pasadena, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 583 out of 1004 reviews" "
Rating 8 - Good. 207 out of 1004 reviews" "
Rating 6 - Okay. 114 out of 1004 reviews" "
Rating 4 - Poor. 54 out of 1004 reviews" "
Rating 2 - Terrible. 46 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Dave

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room wasn't fully clean when I got it. There was food in the fridge and clothes in the drawers.
Stayed 3 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Dave, your review provides important information regarding room cleanliness and personal items. We regret that you found your accommodation in less than perfect condition. Rest assured, our team members are on standby to address such issues promptly. We're hopeful your future experiences will reflect the high standards we strive for.

10/10 Excellent

Nicole K.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and stuff!
Stayed 4 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Thank you, Nicole K., for your kind words about Hilton Pasadena. We're thrilled to know that both our hotel and staff met your expectations. Providing a pleasant experience is what we strive for every day, and it's rewarding to see those efforts reflected in your stay. We look forward to the opportunity of welcoming you back in the near future.

8/10 Good

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton is a very good hotel. It would be nice if they offered a limited free breakfast.
Stayed 4 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Maureen, thank you for taking the time to share your experience at Hilton Pasadena. We're delighted you find us to be a quality hotel. Your suggestion about initiating a limited complimentary breakfast offering is noted, and we appreciate your constructive feedback as it helps us continuously improve. We are eagerly anticipating your next stay with us.

10/10 Excellent

Eleanor

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so friendly and helpful!
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Eleanor, we're delighted to hear about your wonderful experience at Hilton Pasadena! It brings us joy to know that our team members provided such warm and helpful service during your stay. We appreciate your kind words and look forward to your return. Safe travels till then!

10/10 Excellent

SUSAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All of the above. only problem was the strong smell of bleach in the hallway & room. My sister & I became nauseous & got a headache. i was fine once smell disappeared. Unfortunately she was sick the rest of the afternoon & evening which kept her from enjoying herself at our niece’s wedding.
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
Thank you for taking the time to share your experience at Hilton Pasadena. We're truly sorry to hear about the discomfort caused by the smell of bleach in your room and hallway, and even more so that it affected your sister's well-being during such a special family occasion. Our team is dedicated to providing a pleasant environment for all our guests, and we regret that this was not fully achieved on this occasion. Please rest assured that we take comments like yours seriously as they help us improve our services. We hope to have another opportunity to welcome you back under better circumstances.

10/10 Excellent

Kyara

Liked: Cleanliness, staff & service, property conditions & facilities
The family and I enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Kyara, it's wonderful to hear that you and your family enjoyed your stay at Hilton Pasadena. We always strive to make guests feel welcome and comfortable. Please think of us next time you plan a family getaway. Safe travels!

6/10 Okay

Matt

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
We appreciate your feedback and are sorry to hear that your stay did not meet your expectations. It's important for us to address the concerns you've mentioned, especially regarding our front desk staff and the availability of additional amenities like towels and pillows. We take these matters seriously and will look into them to ensure a more comfortable experience for all our guests in the future. Your kind words about Tino have been noted, and we're pleased he made a positive impact during your visit. Thank you for sharing your thoughts with us.

10/10 Excellent

Lucie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Mar 2024
Thank you for sharing, Lucie!At Hilton Pasadena, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Nilson, Pittsburg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great location. Great valet parking
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Mar 2024
Nilson, it's wonderful to hear you had an enjoyable stay at Hilton Pasadena. We're delighted our strategic location could add value to your visit and that you found our valet parking useful. Thanks for your glowing review and we'd love to welcome you back on your next trip to Pasadena.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to be !! Staff is always friendly!!
Stayed 7 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Sylvia, it's wonderful to hear you appreciate the Hilton Pasadena as a delightful destination and found our team members to always be friendly. We're grateful for your feedback and can't wait to welcome you back on your next visit.

10/10 Excellent

georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Mar 2024
Thank you, Georgia, for taking the time to share your experience at Hilton Pasadena. We are thrilled to hear that you enjoyed your stay and found our location convenient for exploring the city. Our team takes pride in providing exceptional service, and it's wonderful to know that we were able to make your visit memorable. We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Varoujean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite convenient to local area restaurants and a walkable neighborhood.
Stayed 1 night in Jan 2024
Response from Customer Service on 26 Feb 2024
Varoujean, thank you for sharing your experience at Hilton Pasadena. We're thrilled to hear how much you appreciated the convenience our location provides, with various wonderful eateries close by and a neighborhood perfect for walking. We hope your time in Pasadena was enjoyable and look forward to welcoming you back for another pleasant stay.

8/10 Good

Sadhana

Travelled with family
Liked: Cleanliness, amenities
Employees informed of scams in the room. It was scary.
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Thank you for taking the time to share your 4/5 review with us, Sadhana.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!

10/10 Excellent

Lorraine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent through out the state and national disaster emergencies during our stay. Our heat went out for 24 hrs and we were supplied with extra blankets and a portable heater. Again, staff, engineers, valet parking were especially attentive with my handicap condition.
Stayed 4 nights in Feb 2024
Response from Customer Service on 24 Feb 2024
Lorraine, it's pleasing to hear that you had a profound experience at Hilton Pasadena. We aim to provide diligent support, and it's rewarding to know our team members, especially engineers and valet service, assisted with maintaining comfort amid such unforeseen circumstances. We genuinely appreciate your understanding and flexibility during the heating issue, and we're glad that the measures taken were satisfactory. It's our priority that every guest, irrespective of their personal needs, feels well cared for. Thank you for your kind words and we look forward to serving you again.

8/10 Good

Dawn Marie Jones

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Approved early check in. Excellent staff!
Stayed 3 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Dawn Marie, thank you for sharing your positive experience at Hilton Pasadena. It's great to know the early check-in accommodation was agreeable and that our dedicated team members made your stay excellent. We're looking forward to welcoming you back in the future.

10/10 Excellent

John, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 10 Feb 2024
John, thank you for taking the time to leave a rating for Hilton Pasadena. We're glad to see you had a delightful stay at our establishment and hope to have the pleasure of welcoming you back in the future.

8/10 Good

Lorna Sage

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, good service, and in good area
Stayed 2 nights in Feb 2024
Response from Customer Service on 7 Feb 2024
Lorna, we're thrilled to hear that you enjoyed your stay at Hilton Pasadena. It's pleasing to know that our convenient location and efficient service met your expectations. We'd love to have the opportunity to host you again in the future.

10/10 Excellent

HASAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
‏ overall good property
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Hasan, thank you for your kind words. We're delighted to hear you found the Hilton Pasadena to be an enjoyable property. We hope to have the chance of welcoming you back in the near future.

10/10 Excellent

Lorenza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Thanks for the amazing rating, Lorenza!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Pasadena!

10/10 Excellent

Magdy

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was helpful and helped booking a room in higher level and they were super nice
Stayed 2 nights in Jan 2024
Response from Customer Service on 26 Jan 2024
Magdy, your kind words speak volumes about your positive experience at Hilton Pasadena. We're thrilled to hear our front desk team members went the extra mile to accommodate your requests. Their dedication to service clearly shone through to make your stay exceptional. We're eagerly anticipating your next visit.

2/10 Terrible

joseph

Stayed 2 nights in Jan 2024
Response from Customer Service on 12 Feb 2024
We're sorry to hear that your experience was not up to our usual standards. Your feedback is valuable and we'll use it to improve. We hope you give us another chance in the future.

8/10 Good

Patricia

Stayed 1 night in Jan 2024
Response from Customer Service on 6 Feb 2024
Patricia, thank you for choosing Hilton Pasadena and for taking the time to rate us. We're delighted to see that your stay was enjoyable overall. We strive to make every guest experience exceptional and your feedback is greatly appreciated. Looking forward to welcoming you back in the future.

10/10 Excellent

Ronalene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on 13 Jan 2024
Ronalene, it's delightful to know that you had a gratifying experience at Hilton Pasadena. We look forward to warmly welcoming you back on your next visit. Thank you for choosing us for your travel accommodations.

10/10 Excellent

Colette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great reataurant and bar great service I. Dining area and at the front desk
Stayed 2 nights in Dec 2023
Response from Customer Service on 1 Feb 2024
Colette, it's wonderful to hear your time at Hilton Pasadena was enjoyable. We're especially glad that the dining experience and our front desk service met your expectations. We appreciate your high praise and look forward to welcoming you back for another excellent stay.

10/10 Excellent

Steven, Goodyear

Stayed 1 night in Dec 2023
Response from Customer Service on 18 Jan 2024
Thank you for your feedback. We are delighted to hear that you had a positive experience at our establishment. Your satisfaction is our top priority and we look forward to welcoming you back.

10/10 Excellent

Silvia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean property.
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
Silvia, thank you for sharing your experience at Hilton Pasadena. We're thrilled to hear that you enjoyed our spotless property. Your praises brighten many days around here! We can't wait to have you back with us in the near future.

10/10 Excellent

Juan Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec 2023
Juan, thank you for your excellent rating for Hilton Pasadena on Hotels.com. We hope your experience was memorable and look forward to welcoming you back in the future.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Amy, we're delighted to see your high rating for Hilton Pasadena! It's a joy knowing we met your expectations and we are eager to provide the same level of satisfaction on your next visit. Thank you for your support!

10/10 Excellent

Louis Louk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very user-friendly and great customer service during my brief stay...
Stayed 1 night in Dec 2023
Response from Customer Service on 30 Dec 2023
We appreciate you taking the time to share your feedback. It's wonderful to know that you found our service user-friendly and appreciated our customer service during your brief stay. Your kind words motivate us to continue providing top-notch service to all our guests. We hope for the opportunity to welcome you back in the future.

10/10 Excellent

wilfredo

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec 2023
Thanks for the outstanding rating, Wilfredo!We're delighted your time at Hilton Pasadena was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Jeff

Stayed 2 nights in Dec 2023
Response from Customer Service on 23 Dec 2023
Jeff, thank you for your stellar rating of Hilton Pasadena. We're thrilled that your experience was satisfactory. Your support is gratifying and we hope to serve you again soon.

10/10 Excellent

Ward

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Quiet location with excellent staff.
Stayed 4 nights in Dec 2023
Response from Customer Service on 21 Dec 2023
Ward, it's great to hear you enjoyed the serene setting of Hilton Pasadena. We appreciate your recognition of our dedicated team members. They'll be thrilled to know they could make your stay exceptional! We hope to see you again soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 21 Dec 2023
Sandra, thank you for choosing Hilton Pasadena and leaving a stellar rating! We're thrilled you enjoyed your stay and hope to welcome you back on your next visit to the area. Thanks again for being our guest.

10/10 Excellent

RAQUEL, Castoville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec 2023
Thank you for the 5/5 rating, Raquel!It's excellent you enjoyed your time at Hilton Pasadena so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

2/10 Terrible

Clarissa

Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
We appreciate the feedback, Clarissa.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Customer Service on 17 Dec 2023
Thanks for the perfect rating, Mark!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Pasadena.Have a wonderful day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 14 Dec 2023
We appreciate you choosing Hilton Pasadena and thank you for your positive rating. We strive to make every guest's experience exceptional and we're pleased we met your expectations. We hope to welcome you back soon!

8/10 Good

TaRaya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower gel was empty, but overall pretty good stay
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec 2023
TaRaya, thank you for sharing your experience at Hilton Pasadena. It's great to hear that you had an enjoyable stay, despite the oversight regarding the shower gel. This feedback is appreciated as it helps us strive for a flawless guest experience. We're looking forward to welcoming you back for a future visit.

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 6 Dec 2023
Thank you for this excellent rating, Krista!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hilton Pasadena! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Catherine

Stayed 1 night in Nov 2023
Response from Customer Service on 21 Dec 2023
Catherine, it's wonderful to hear that you had a five-star experience at Hilton Pasadena. We appreciate your rating and are delighted that you enjoyed your stay. We're looking forward to your next visit!

10/10 Excellent

Paula, Porto

Stayed 1 night in Nov 2023
Response from Customer Service on 20 Dec 2023
Thank you for the fantastic rating, Paula!It's outstanding you had such a wonderful experience at Hilton Pasadena. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Shamryn, Rocklin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Shamryn, it's heartening to know that you found your stay at Hilton Pasadena to be enjoyable. We encourage you to visit us again for another splendid experience.

10/10 Excellent

Cynithia

Travelled with family
Liked: Cleanliness, staff & service
Nice location.
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Cynithia, we're thrilled to know that the Hilton Pasadena's excellent location added to the enjoyment of your stay. We hope to see you return in the near future.

8/10 Good

Gaylon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Nov 2023
Response from Customer Service on 29 Nov 2023
Gaylon, we're delighted to hear your stay at Hilton Pasadena was peaceful. We value tranquility in our accommodations and are glad you had a serene experience. Hurry back soon for another serene retreat.

10/10 Excellent

Eric

Stayed 1 night in Nov 2023
Response from Customer Service on 15 Dec 2023
Thank you for taking the time to leave this wonderful rating, Eric! We hope to see you again soon at Hilton Pasadena so we can share yet another amazing experience!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly.
Stayed 1 night in Nov 2023
Response from Customer Service on 24 Nov 2023
Peter, it's wonderful to hear that you found our team members at the Hilton Pasadena to be tremendously amicable. We hope you had a memorable stay and look forward to welcoming you back.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Customer Service on 25 Nov 2023
Colleen, it's fantastic to hear that your stay at Hilton Pasadena was satisfactory. We sincerely appreciate your five-star Expedia review. Looking forward to having you again in the future!

10/10 Excellent

Simonette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 16 Nov 2023
Simonette, thank you for choosing the Hilton Pasadena and letting us know about your stay. We're truly thrilled to know that your experience was a delightful one. We eagerly await your return for another spectacular visit.

10/10 Excellent

Steven, Goodyear

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge my electric car and fully charged over night.
Stayed 2 nights in Nov 2023
Response from Customer Service on 15 Nov 2023
Steven, thank you for choosing Hilton Pasadena and sharing your experience. It's delightful to know that our eco-friendly amenities, such as overnight electric car charging, were beneficial for you. We appreciate hearing from satisfied guests and look forward to your return in the future.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 16 Nov 2023
Thank you for the 4-star rating, Elizabeth!We are delighted to see that you had a wonderful time at Hilton Pasadena. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!