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Reviews of DoubleTree by Hilton Monrovia - Pasadena Area

4 out of 5
DoubleTree by Hilton Monrovia - Pasadena Area
924 W Huntington Dr, Monrovia, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1001 reviews" "
Rating 8 - Good. 191 out of 1001 reviews" "
Rating 6 - Okay. 75 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Antoine

Stayed 1 night in Apr 2024

8/10 Good

bill

Liked: Cleanliness, staff & service, property conditions & facilities
Shower leaks
Stayed 3 nights in Apr 2024

10/10 Excellent

Veronica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming, there is a restaurant bat in hotel, however also surrounded with other options. Rooms were Very comfortable as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Estrella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to freeway, lots of options to eat too. Beautiful view of the mountains
Stayed 2 nights in Mar 2024

10/10 Excellent

Diana

Stayed 1 night in Mar 2024

10/10 Excellent

Liset

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location
Stayed 3 nights in Mar 2024

10/10 Excellent

Marylou

Stayed 1 night in Mar 2024

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well maintained. The beds are very comfortable. A few nice restaurants are walking distance. I strongly recommend this hotel!
Stayed 3 nights in Mar 2024

10/10 Excellent

Patricia Renaud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the shower stall and closeness of breakfast options.
Stayed 4 nights in Mar 2024

10/10 Excellent

Rene De La

Stayed 4 nights in Feb 2024

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful! Felt very comfortable there.
Stayed 1 night in Mar 2024

8/10 Good

Jenalyn

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

8/10 Good

Leilani

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jahnisha

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed only one night but the property was modern and clean the staff was excellent.
Stayed 1 night in Mar 2024

4/10 Poor

Francesco, Toronto

Business traveller
Liked: Amenities
I didn't like the towels. They all felt wet. Like they weren't dried enough. They also felt worn out.
Stayed 1 night in Mar 2024

6/10 Okay

Yin, Oakland

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Love the welcome cookies
Stayed 2 nights in Mar 2024

2/10 Terrible

Meghana Madhwapathi

Stayed 1 night in Mar 2024

10/10 Excellent

Nohemi

Stayed 2 nights in Mar 2024

10/10 Excellent

KATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Drew

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Safe and quiet, the hotel is fine. The room cleanliness was a little lacking, but overall the experience was good. The staff was friendly and helpful.
Stayed 3 nights in Mar 2024

8/10 Good

Vardan, Corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking and lots of quick places to eat around
Stayed 1 night in Mar 2024

10/10 Excellent

Lizbeth

Stayed 3 nights in Feb 2024

10/10 Excellent

Marylou

Stayed 1 night in Feb 2024

8/10 Good

eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location
Stayed 3 nights in Feb 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Just Hotel passengers should be aware of the noise.
Stayed 1 night in Feb 2024

10/10 Excellent

Kwang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and conveniently located.
Stayed 3 nights in Feb 2024

8/10 Good

chen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Love the Free Cookie lol
Stayed 1 night in Feb 2024

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I would’ve enjoyed more is if the bar opened earlier so we could have a cocktail before going out for dinner
Stayed 2 nights in Feb 2024

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk was friendly and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. With great view on the 10th floor
Stayed 1 night in Feb 2024

2/10 Terrible

Audra

Stayed 1 night in Feb 2024

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my go to places to stay when in the area
Stayed 1 night in Feb 2024

2/10 Terrible

Lee

Business traveller
Disliked: Cleanliness, staff & service, amenities
I agree the location and hotel aesthetics look good, however the service is awful. Got there at 7pm and went to the restaurant. I chose a chicken sandwich (which was the only thing I’d eaten all day) and from 11pm onward I spent the night in the bathroom. Missed a morning meeting due to being unwell too. Upon checking out at 6am I told the gentleman in reception what had happened. He said I needed to complete some forms which he would email to me and the manager would call me to register a formal complaint. Turns out none of these things happened. I was in business in Seattle so didn’t get a chance to follow up until the end of the week. I called and spoke to another gentleman who was apologetic, he sent an email to me with both managers in copy. They both ignored the email. Wow, well there you go! Zero care for the customer experience from the management team.
Stayed 1 night in Feb 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I love the free cookies!
Stayed 1 night in Feb 2024

10/10 Excellent

Morgan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, no issues.
Stayed 1 night in Feb 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional & very nice
Stayed 1 night in Feb 2024

10/10 Excellent

Shonna

Stayed 1 night in Feb 2024

8/10 Good

Divina

Cookies
Stayed 7 nights in Jan 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The cleanness N the city view
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024

8/10 Good

Divina

Travelled with family
Liked: Staff & service, property conditions & facilities
Location, staff
Stayed 12 nights in Jan 2024

8/10 Good

Divina

Travelled with family
Location, friendly and efficient staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 1 night in Dec 2023

10/10 Excellent

Kaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024