Exterior

Reviews of Days Inn by Wyndham Los Angeles LAX/VeniceBch/Marina DelRay

2 out of 5

Reviews

5.4
Rating 10 - Excellent. 130 out of 1001 reviews" "
Rating 8 - Good. 166 out of 1001 reviews" "
Rating 6 - Okay. 223 out of 1001 reviews" "
Rating 4 - Poor. 211 out of 1001 reviews" "
Rating 2 - Terrible. 271 out of 1001 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Deonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Deonne,We appreciate your 4-star rating, which indicates that you were satisfied with your stay. Your rating is an important part of our efforts to improve our service, and we'll be sure to pass on your feedback to all our staff. Thank you again for choosing our hotel and we hope to see you again soon!Sincerely,Hotel Manager

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk lady was super helpfull and accomodating
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Hello Leonardo,Thank you for the stay and the positive feedback.Our staff always goes the extra mile to ensure guest satisfaction.We are privileged to have guests like you.I look forward to welcoming you again.Sincerely,Hotel Manager.

2/10 Terrible

Rodolfo

Disliked: Staff & service, property conditions & facilities
Super thin walls and doors! Loud loud loud neighbors and hallway! Loud music outside and late into the night. Screaming and loud talking in hallway and outside could be heard inside the room and hard to sleep. Will never choose this ghetto motel again! Rude front desk staff. Sucked!!!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Rodolfo,We deeply regret the disturbance you experienced during your stay. Our sincerest apologies for the inconvenience caused by the noise and any interaction with our staff that fell short of expectations. Your feedback is invaluable, and we are committed to addressing these issues promptly to improve the experience for all our guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Venis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good 👍
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Venis,Thanks for the stay. Your positive feedback is really encouraging.Providing great hospitality is our goal and something we take great pride in. We are looking forward to serving you in the future.Sincerely,Hotel Manager.

10/10 Excellent

Luanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a frequent LA Motel Guest & The Days Inn LAX has been my favorite place to stay since I discovered it last year. There is a very homey friendly feeling from management and the entire staff , who are consistently accommodating and flexible to any need. The Hotel Rooms have recently been fully renovated SO PLEASE DISREGARD AN KOY OUTDATED REVIEWS. The clean modern rooms have all new furnishings , including a large TV, refrigerator, microwave, coffee maker, iron , so restaurant expenses can be greatly reduced. A great place to stay in LA!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Luanne,Thank you for your glowing review! We're thrilled to hear that the Days Inn by Wyndham Los Angeles LAX/VeniceBch/Marina DelRay has become your favorite place to stay in LA. It's wonderful to know that you appreciate the homey and friendly atmosphere provided by our management and staff, as well as the recent renovations to our hotel rooms. We're delighted that our accommodations and amenities met your needs and contributed to an enjoyable stay. We appreciate your loyalty and recommendation, and we look forward to welcoming you back for many more comfortable stays in the future!Sincerely, Hotel Manager

6/10 Okay

Learnese, San Tan Valley

Liked: Staff & service
Property was okay. Area ok. Okay spot to sleep and shower then go about your day.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 24 Mar 2024
Hello Learnese,Thanks for the stay and the feedback.Your comments are important for us.We will definitely work on your observations.You can expect a further improved stay next time.Please visit again. Sincerely,Hotel Manager.

10/10 Excellent

Luis

Stayed 1 night in Feb 2024
Response from Hotel Manager on 30 Mar 2024
Dear Luis,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that we met your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Luis

Stayed 1 night in Feb 2024
Response from Hotel Manager on 1 Apr 2024
Dear Luis,Thank you for awarding us a perfect rating! Achieving 100% guest satisfaction is our goal, and we're thrilled that you were so pleased with your experience. We aim to offer a blend of comfort, convenience, amenities, and value, and we're delighted that you found this to be true. Should your travels lead you back to this area, we'd be honored to host you again. It's guests like you that make our work truly rewarding.Sincerely, Hotel Manager

6/10 Okay

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities
We initially were going to saty 2 nights but only stayed 1 night. Yes some things updated but still needs work. Window opens but did not lock on ine side😬. I thought room was a non smoking room but once i opened the door that smell of smoke hits you in the face. I was not able to change my rooms. It is close to airport though. And 30 min from universal if you dont hit traffic.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Rosa,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered regarding the window lock and the unexpected smell of smoke in your room. Your feedback is valuable, and we will address these issues promptly to ensure a better experience for future guests. We're glad to hear that our proximity to the airport and Universal Studios was convenient for you. We hope to have the opportunity to welcome you back and provide a more satisfactory stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really this hotel. The room layout is very convenient. The staff are ao accommodating.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 18 Feb 2024
Dear Richard,Thank you for the feedback. I'm glad to hear that you enjoyed your stay here with us.Our goal has always been to give our visitors the greatest hospitality and experience possible. We genuinely cherish our customers' feedback. I'm looking forward to your return.Sincerely,Hotel Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the amenities in the rooms. All rooms have a fridge and microwave. Totally updated. So nice staying there. One of my favorites.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Richard,Thank you for your glowing review! We're thrilled to hear that you appreciated the amenities in our rooms, including the fridge and microwave. It's wonderful to know that you found our accommodations updated and enjoyable. We're honored to be one of your favorite places to stay, and we look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
Great staff. Very accommodating. Highly recommend this hotel. Will stay here whenever I can.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Richard,Thank you for your kind words.We're delighted to read that you enjoyed the stay. We truly work hard to ensure our guests have an enjoyable time with us. Our staff will be especially thrilled to hear your kind words. We appreciate your patronage and hope to welcome you back on your next trip here.Warm Regards,Hotel Manager.

6/10 Okay

Mike

Liked: Cleanliness, staff & service, amenities
Window was wide open and didn’t realize till midlle of the night, toilet was leaking all night with the water running
Stayed 1 night in Feb 2024
Response from Hotel Manager on 9 Feb 2024
Dear Mike,We're terribly sorry to hear about the inconveniences you experienced during your stay. Your comfort and safety are our top priorities, and we deeply regret that we fell short in ensuring a pleasant experience for you. Rest assured, we are taking immediate action to address the issues you've raised. Please accept our sincerest apologies, and we hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

8/10 Good

Johne

Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear Johne,Thank you for choosing to stay with us and for your kind rating of 8 stars. Your feedback is important to us, and we would be grateful if you could share more details on how we can enhance our services to earn a perfect 10-star review from you. Your input will go a long way in helping us provide an even better experience for our guests. We look forward to welcoming you back soon, and we hope to exceed your expectations on your next visit.Sincerely, Hotel Manager

6/10 Okay

Cher

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
No hot water for showers. Theres some strange technique to get the water to run hot but this was never explained to us so the whole time we had cold showers.
Stayed 5 nights in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Cher,We apologize for the inconvenience you faced with the hot water during your stay. We regret the oversight in not explaining the procedure, and we appreciate your feedback. Rest assured, we'll address this to ensure a more seamless experience for our guests. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely, Hotel Manager

8/10 Good

Arturo

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Just needed more up keep in the room kinda dirty or dust.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Arturo,Thank you for your feedback, and we appreciate your honesty. We apologize for any cleanliness issues you encountered in your room. Your comments are valuable, and we will address them with our housekeeping team to enhance our upkeep standards. We hope to have another chance to provide you with a more pristine experience on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Rodney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 24 Dec 2023
Dear Rodney,Thanks for the stay and your appreciation with a five-star rating.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Eugene, Calumet City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small room,very close to car rental, and close to LAX.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 20 Dec 2023
Hello Eugene,Thanks for the stay and the great feedback.It is truly encouraging to our entire team.We feel proud when we get such reviews, which motivates us to serve better.I look forward to welcoming you again.Sincerely, Hotel Manager.

2/10 Terrible

Aleah

Travelled with family and small children
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 20 Dec 2023
Hello Aleah,Thanks for the stay, but sad to see the single star. My apologies for all the inconveniences you experienced. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager.

10/10 Excellent

Anthony

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and professional staff.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 5 Dec 2023
Dear Anthony,It is truly amazing to receive such positive feedback from you. Our team is excited to see your appreciation. We are happy to hear that you enjoyed the location and your stay. We eagerly look forward to welcoming you back again in the future.Sincerely,Hotel Manager

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
My plane was delayed, and i called ahead to the hotel to tell them that i would be arriving late. Tony said that he noted it in the system. When i arrived, at midnight. i was told that Expedia had canceled my room. And they had called me several times. Both are lies. After calling over 20 hotels, I got one at 2 AM for $350 plus $51 parking. A total nightmare.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 20 Nov 2023
Dear Richard,We apologize for the inconveniences you have faced. We are investigating the issue you have mentioned and will resolve it. I request your understanding and appreciate your patience. Your feedback is important to us and you will have a seamless stay next time. I look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

Ryan

Travelled with family
Liked: Staff & service, room comfort
Good for a quick stay and affordable
The workers were very friendly and really nice. Walking distance from Randy’s donuts, it does need some work because the bottom of the walls were broken, and the door trimming was incomplete.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Hello Ryan,Thanks for your stay at our property. I really appreciate your feedback and telling us what you liked and the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. I look forward to your next visit for a fantastic experience.Sincerely,Hotel Manager.

8/10 Good

Xinwei

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 8 Nov 2023
Dear Xinwei,Thank you for the feedback. We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.Sincerely,Hotel Manager.

8/10 Good

Alisa

Stayed 1 night in Oct 2023
Response from Hotel Manager on 20 Nov 2023
Dear Alisa,We appreciate your choice to stay with us. Your four-star review suggests satisfaction with your experience, and we hope it met your expectations. If there's anything we can improve or enhance for your next visit, please let us know. We take pride in delivering excellent service and aim to ensure our guest's happiness. Thank you!Sincerely, Hotel Manager

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 19 Oct 2023
Dear Erik,Thank you so much for your perfect score! We are absolutely thrilled that you had a flawless experience during your stay with us. Delivering outstanding service and ensuring our guests have a memorable time is our top priority, and we're delighted that we achieved that for you. If there's anything you particularly loved about your stay or any specific highlights you'd like to share, we'd be thrilled to hear more about them. Your feedback helps us understand what we're doing right and motivates our team to keep up the excellent work. It would be an absolute pleasure to host you again in the future. Sincerely,Hotel Manager

6/10 Okay

Guiyermina, Livingston

Disliked: Cleanliness, staff & service, property conditions & facilities
While it is convenient on/off freeway, there is an Arby's next door, the area seems unsafe. We arrived super late and the were greeted kindly by staff member but our room was musty/smoke smelling. The property is a bit outdated but overall our room was clean and we slept comfortably. We didn't get a chance to try breakfast but it was available. To sum up, you get what you pay for.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 26 Sept 2023
Hello Guiyermina,Thanks for your stay and the feedback telling us about the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Hotel Manager on 23 Sept 2023
Dear Donna,Thank you so much for the five-star rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay in the future.Best Regards,Hotel Manager

6/10 Okay

Amna

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The floors were dirty and smoking smell were there
Stayed 1 night in Sep 2023
Response from Hotel Manager on 16 Sept 2023
Dear Amna,Thanks for the stay and the feedback.I sincerely regret all the inconveniences. My apologies.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on 15 Sept 2023
Dear Dana,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.Sincerely,Hotel Manager

8/10 Good

Jodie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 11 Sept 2023
Dear Jodie,Thank you for your rating. If you have any specific comments or suggestions to make your next stay even better, please feel free to share. We're here to provide you with a great experience, and your feedback is important to us. We hope to welcome you back for an even more enjoyable stay in the future!Sincerely,Hotel Manager

6/10 Okay

Tom

Stayed 1 night in Aug 2023
Response from Hotel Manager on 23 Sept 2023
Dear Tom,Thank you for your review and rating of 3 out of 5. We'd love to hear more about what we can do to improve our hotel service, so that it will earn a higher score next time. We appreciate your feedback and hope you'll visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Ann

Stayed 1 night in Aug 2023
Response from Hotel Manager on 21 Sept 2023
Dear Ann,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!Best Regards, Hotel Manager

2/10 Terrible

Kenji

Stayed 1 night in Aug 2023
Response from Hotel Manager on 18 Sept 2023
Hello Kenji,Thanks for the stay but sad to see the single star. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager.

8/10 Good

Lorenza

Stayed 2 nights in Aug 2023
Response from Hotel Manager on 3 Sept 2023
Dear Lorenza,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority.Sincerely, Hotel Manager

4/10 Poor

Denise

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Booked 2 King bed rooms and got queens bedrooms but couldn’t get the rooms we booked because they had sold out for the night. Also no early check in at all.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 31 Aug 2023
Dear Denise,Thanks for the stay and the feedback.My apologies for all the inconveniences. Your reviews are important to us.We will check, investigate, and take effective actions to find out the source and eliminate it.Guest satisfaction is important to us.Sincerely,Hotel Manager

4/10 Poor

Leticia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Dirty
The people at the counter not friendly at all. I had asked for non smoking room but smelled like smoke. Didn't look clean.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 31 Aug 2023
Hello Leticia,We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us. We are actively investigating your feedback with our management for prompt action. I hope you will give us a chance to make it better for you. Sincerely,Hotel Manager

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service
Very dated. Beds hard
Stayed 1 night in Jul 2023
Response from Hotel Manager on 31 Aug 2023
Dear Gloria,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager

8/10 Good

Geraldine

Stayed 3 nights in Jul 2023
Response from Hotel Manager on 31 Aug 2023
Hello Geraldine,Thanks for the stay at our hotel and the review with eight stars.I sincerely hope that you liked the hotel and enjoyed the stay as there are no specific remarks. It is really a matter of pride for our hotel and staff.We shall serve you even better next time. Please do visit us again. Sincerely,Hotel Manager

8/10 Good

Randy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
All in all the hotel was pretty nice. It was clean, the staff we kind and respectful and the pool was nice
Stayed 1 night in Jul 2023
Response from Hotel Manager on 31 Aug 2023
Dear Randy,Thanks for the stay.It is encouraging to hear such positive feedback from you.Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We are looking forward to serving you in the future.Sincerely,Hotel Manager.

6/10 Okay

SeeYee

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was nice, but the property was old and not kept well. Room had a musty odor to it.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 25 Jul 2023
Dear SeeYee,Thank you for your feedback. We apologize for any inconvenience caused during your stay. We appreciate your kind words about our staff, and we'll address the issues with the property's condition and the room's odor to ensure a more enjoyable experience for our guests in the future. Your feedback is valuable to us, and we're committed to continuously improving our services and facilities. We hope you might consider giving us another chance in the future to provide you with a more comfortable and pleasant stay. Your satisfaction is important to us.Sincerely,Hotel Manager

8/10 Good

Ruth, Coolidge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was two kinds of bread and an apple.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 22 Jul 2023
Dear Ruth,Thank you for taking the time to share your experience with us. We apologize for not meeting your expectations regarding breakfast, and for being limited to two bread types and an apple. We're working on improving the selection of breakfast items available to our guests to ensure a more varied and fulfilling breakfast experience. We appreciate your feedback, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

10/10 Excellent

Sabas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint was that my kids were not able to get in the pool, because it was close the whole week.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 13 Jul 2023
Dear Sabas,Thank you for providing your review of our hotel. I am happy that you liked the stay, but disappointed and regret the inconvenience caused by our pool. Days Inn by Wyndham Los Angeles LAX/VeniceBch/Marina DelRay is committed to providing our guests with the highest quality services and facilities. Your comments are important to the success of our hotel and look forward to see you back soon.Sincerely,Hotel Manager

10/10 Excellent

Miguel

Stayed 1 night in Jul 2023
Response from Hotel Manager on 31 Aug 2023
Hello Miguel,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay, looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again.Sincerely,Hotel Manager.

4/10 Poor

Cynthia

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
AC didn’t work. Windows and doors open to “cool” the room when we arrived. Room was dirty and very outdated. This hotel/motel needs THOUSANDS of dollars in upgrades and repairs. Very small parking lot and breakfast is not worth mentioning.
Stayed 3 nights in Jul 2023
Response from Hotel Manager on 10 Jul 2023
Dear Cynthia,Thank you for your feedback. I am sorry to learn about all the inconvenience you had during the stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit.Sincerely,Hotel Manager

2/10 Terrible

JAMIE

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool was closed our whole trip. Nothing on the website about pool closure. The hotel was old and in need of renovations stains on the walls. All night long people were slamming doors and yelling. There was a huge spider un the shower no telling how long it had been there. Worst hotel stay ever
Response from Hotel Manager on 10 Jul 2023
Dear Jamie,Thanks for the stay and feedback.My apologies for all the inconveniences. Your reviews are important to us.We shall check, investigate and take effective actions for finding out the source and eliminate it.Guest satisfaction is important to us.Sincerely,Hotel Manager

2/10 Terrible

Brayan, San Jose

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful staff, I don't recommend this property.
Response from Hotel Manager on 26 Jun 2023
Dear Brayan,Thank you for taking the time to share your experience with us. We are truly sorry to hear that you encountered difficulties with our staff and apologize for any negative experience you may have had. We are committed to delivering excellent customer service and want to make sure every guest is pleased with their stay. We have taken your feedback very seriously, and will use it to improve our services in the future. We hope you will consider giving us another chance to demonstrate our commitment to customer service.Sincerely,Hotel Manager

10/10 Excellent

Delbert

Stayed 1 night in Jun 2023
Response from Hotel Manager on 12 Jul 2023
Dear Delbert,Thank you for choosing to stay with us and leaving a fantastic 5 out of 5 rating. We take pride in ensuring each guest has a wonderful experience while also providing great value. We are grateful for your support and cannot wait to exceed your expectations on your next visit. It is an honor to have the opportunity to serve you as our guest.Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Read the Reviews!!!
The lady at the front desk was super nice. Unfortunately that's the only good I have to say about the place. Overall, it's a tiny hotel. Definitely not enough parking to accommodate all guest rooms. This place is crazy run down and the smell from all the rooms is terrible. The beds are hard and uncomfortable and the room with extra bed, kinda creepy. The bathrooms are tiny but the shower was decent. The surrounding area, yikes! It's honestly scary. I made the mistake of booking this hotel without reading the reviews. I really wish I had. We immediately made plans to move our family to a safer and nicer hotel.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 17 Jun 2023
Dear Guest,Thank you for taking the time to leave us feedback following your recent stay at our hotel. We would like to apologize for the negative experience you had with us. It is not the type of guest experience we are known for, and we are sorry that we fell short of your expectations. We are pleased to hear that the front desk staff was nice and accommodating. However, we are disappointed to hear that you had issues with the condition of the hotel and the surrounding area. We take all concerns raised by our guests seriously, and we will work to investigate and address these issues as soon as possible. We would like to assure you that improving our guest experience is a top priority, and we will take steps to ensure that our guests feel comfortable and secure while staying with us. We are sorry that we could not meet your expectations and that your stay did not meet your needs. We hope that you will revisit us in the future as we would like to serve you better.Sincerely,Hotel Manager

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
Working on Propery
Stayed 1 night in Jun 2023
Response from Hotel Manager on 15 Jun 2023
Dear Robert,I want to thank you for taking the time to review our property. We truly appreciate your feedback and take it very seriously. We strive to provide a great experience for each and every guest and your comments will help us in seeing where we can improve. We take pride in providing a comfortable setting for all of our guests and your remarks are greatly valued. We look forward to providing you with the best service possible on your next visit.Sincerely,Hotel Manager

2/10 Terrible

Arthur

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shower didnt work right. Water woyld not turn off. Mold in bathroom.
Stayed 1 night in May 2023
Response from Hotel Manager on 1 Jun 2023
Dear Arthur,Thank you for your feedback. I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.Sincerely,Hotel Manager