Ratings based on 3,507 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Overnight between flights

Posted 21-Feb-2017
Pros: Pleasant room and the calming lotions and sprays along with earplugs was a nice touch.
Cons: The food was pricey, but this is common in most hotels.
Location: Nothing to do nearby, but it's close to the airport
Flew in from New Zealand and still had 10 hours to go to get home. This gave us time to catch up on our sleep and start the time adjustment.
4out of 5
Recommended
for Everyone
by A verified traveller from Austin, TX

Decent hotel at LAX.

Posted 21-Feb-2017
Pros: Convenient to LAX with hotel shuttle to and from airport terminal. Shuttle drivers were excellent!
Cons: Refrigerator in the room.
Location: Adjacent to LAX
Used as overnight stay before connecting to next day's flight, after returning from overseas location. Quick source of food for the evening, but pricey for what you get.
1out of 5
by A verified traveller from d

Rude

Posted 20-Feb-2017
Concierge and front desk staff were rude, condescending and not helpful. Facilities staff were kind and polite. Horrible food in the restaurant.
5out of 5
Recommended
for Everyone
by A verified traveller from istanbul

Posted 19-Feb-2017
Pros: Fair price, close to the airport
Cons: Shower cap and slippers
I stayed at this hotel because it was close to the airport and the free shuttle.
2out of 5
by A verified traveller

Could have been excellent

Posted 15-Feb-2017
Pros: Comfortable room and bed.
Cons: Hotel staff should not be making loud noise in the middle of the night.
Stayed here for a short overnight between an evening and morning flight through LAX. Had enough time for a 6.5-hour night of sleep. At 3am, was woken up by the door to the room next door opening and closing over and over again, and by people yelling to each other. This continued for some time before I finally went over to find out what was going on. The cleaning crew was cleaning that room and making all that noise at 3am. So much for getting any sleep that night. The room itself was nice and comfortable, but the real point of the stay was to get a good night of sleep, and the hotel staff ensured we didn't.
4out of 5
Recommended
for Everyone
by A verified traveller

close to airport

Posted 14-Feb-2017
Pros: everthing
Cons: check in was long no help
hotel is very clean and the staff is very helpful thay had good food not cheap but good
3out of 5
Recommended
for Everyone
by A verified traveller

nice hotel for quick trip

Posted 13-Feb-2017
Pros: close to airport...
Cons: shuttle to downtown or the beach area would be beneficial
Location: not much sadly apart from starbucks on the next hotel down ..
hotel is good for stop overs or a long lay over in LA. but very far from downtown LA :( The hotel should provide a shuttle to 1 location and pickup later in evening instead of all of the shuttle buses to the airport that come every 10 mins. Room itself was nice and clean. Staff friendly and approachable.
3out of 5
by A verified traveller from Arizona

Unreliable Shuttle

Posted 13-Feb-2017
Pros: Room comfort, restaurant
Cons: Get their own shuttle vans!
Location: LAX is the only reason to stay here.
The hotel itself is fine. Very large high rise near the entrance to LAX. There is a quick serve food place and a sushi restaurant and a dinner restaurant. I ate at the latter and it was good - server was very nice and prompt, despite them being busy. Room is good sized and comfortable - no complaints there. However, getting back to the airport in the morning was an issue. They outsource their shuttle service. When I arrived at 6am shuttle was overstuffed and I agreed to wait for next one (supposedly every 15 minutes). The concierge kept calling but it did not arrive until almost 6:30am. Thankfully airport lines were short or I would have missed my flight. The night before I walked to hotel and it only took 20 minutes, faster than their shuttle service. I do not understand why such a large and busy airport hotel cannot have its own shuttle.
4out of 5
Recommended
for Everyone
by A verified traveller from Arkansas

Close to airport

Posted 12-Feb-2017
Pros: above
Cons: N A
Location: above
Close to airport , great shuttle service , friendly staff
3out of 5
by A verified traveller from San Deigo

Close the airport

Posted 11-Feb-2017
took over thirty mins to check in , you get to pay by mins for using hotel's computer and print something. During the time I used it for printing my travel's schedule , the printer stoped working and the computer shutdown itself so I didn't how much I had been charged. Self parking costs $16.50/ day.