2/5 Poor
Alejandra
26 Oct 2020
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice building but wouldn’t recommend
The stay at the Royal Oak was quite mixed to say the least! The pub is well located, near an overground station which takes you to Liverpool St in 20 mins. The building is very nicely decorated, the rooms are big and clean. The issues with this pub/hotel are: 1. Maybe because of this year’s lack of clients, we were the only people there. There was no staff after 11, so when issues come up you have to call a mobile and the answer wasn’t as friendly as it could have been. 2. Our room was ridiculously hot (the thermostat said above 24 at all times). The manual said to turn it off individually on the panel in the wall but that wasn’t working. From previous reviews we assume that is a general issue. We tried to go to bed at midnight on Sat night but when we turned off the lights it was like the middle of the day inside the room because they have very bright lights on each window outside the pub and no blackout curtains. At that point we had to call the mobile and we think we woke the person up. We explained and she sounded a bit annoyed but told us she would call the Manager. He lives nearby so came around to move us to another room, which she described as an “upgrade” but there are no different prices when you book. The second room was bigger but still quite hot. Luckily the radiator was behind a sofa so we covered the top with cushions, which helped a lot and we could sleep. The next night we were woken up at 6:20 AM by the cleaners as they turned in the music.
Stayed 2 nights in Oct 2020