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The Norfolk

4.0 star property

Choose dates to view prices

Close to Marble Arch and Hyde Park, The Norfolk provides amenities such as dry cleaning/laundry services. Guests can connect to free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk
The current price is £96
includes taxes & fees
31 May - 1 Jun

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 25 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts

Frequently asked questions

Is The Norfolk pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Norfolk?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at The Norfolk on 31 May 2026 start from £96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Norfolk?

The Norfolk doesn't offer parking.

What time is check-in at The Norfolk?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Norfolk?

Checkout is at 11:00 AM.

Where is The Norfolk located?

Located in London City Centre, this hotel is within a 10-minute walk of Kensington Gardens and Hyde Park. Marble Arch and Kensington High Street are also within 1 mile (2 km). Paddington Underground Station and London Paddington Station are within a 2-minute walk.

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Reviews

Reviews

7.6

Good

8.6

Cleanliness

6.8

Amenities

7.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 6 out of 24 reviews
Rating 8 - Good. 10 out of 24 reviews
Rating 6 - Okay. 4 out of 24 reviews
Rating 4 - Poor. 3 out of 24 reviews
Rating 2 - Terrible. 1 out of 24 reviews

Reviews

Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
A simple room, super small shower, but for a cheap place to stay, it was worth the price. Also, the location is nice and close to shops, food and the train.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Joseline

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and great service
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service
Having to pay £100 (holding fee) is not needed. Only hotel I’ve stayed at that does this. Not a fan of this method. Staff very friendly & would recommend. Great location as well. Fairly comfortable although you can hear what’s going on in the adjacent rooms.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Linda

Liked: Staff & service
Good price compared with other hotels in central London and very close to all the transport links around Paddington station. Lovely reception staff. Room was great, comfy bed and crisp linen. Bathroom very small - everything you need and a good shower but it wouldn't suit a larger person. Door would benefit from more soundproofing - I could hear guests in the rooms opposite talking, but maybe I was unlucky and they were being particularly loud.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
On the plus, the room was immaculately clean, everything looked very new, and the bed was very comfy. I found the man on reception unwelcoming, and I am never impressed when a hotel reception says your room number out loud when you are a woman travelling solo. Need a company policy and training on this. It’s an old property, so no lifts (I was on the 4th floor but thankfully only an overnight bag). It is single glazed windows so a bit noisy, and not great sound proofing between rooms.
Stayed 1 night in Oct 2025
Verified

8/10 Good

EDUARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, rooms are clean and cozy. O only slight downside is that there’s no elevator to take suitcases up but staff will help with that
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location 5 minutes walk from Paddington. Very clean and well equipped, newly renovated with really helpful friendly staff. Yes bathrooms tiny but spotless and had everything you could need and more. Some noise but that's expected in a period building in a major city. Would not hesitate to book again.
Stayed 1 night in May 2026
Verified

6/10 Okay

SHANTELL

Liked: Cleanliness, amenities, property conditions & facilities
Shower was way too small!
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

Stuart

Disliked: Staff & service, amenities
Room was unbearably hot. Aircon blew warm air. Asked for another room. This was accommodated. I was moved from the 4th floor (No lift) to the ground floor. This room was just as hot with the AC blowing hot even when you select cold. I found a new hotel and was refused my money back
Stayed 1 night in Jan 2026
Verified

8/10 Good

Manuela

Die Lage des Hotels war perfekt, ein paar Schritte von Paddington Station. das Zimmer war klein, aber sehr sauber und das Bett sehr bequem. auch das Badezimmer war zwar sehr klein, aber sauber. Die schlechten Bewertungen kann ich absolut nicht nachvollziehen. Das war eine super Unterkunft zu einem guten Preis.
Stayed 3 nights in Nov 2025
Verified

4/10 Poor

Clare

Disliked: Staff & service, amenities
I have already tried to send comments to the hotel directly but have had no reply to my email so am having to review publicly which I wouldn’t normally do, I booked a ‘delux double room’ and requested a quiet room, I was given a room that was incredibly basic, had a noisy electric heater on the wall that rattled the light fitting, it shook every time a tube went past, the smell in the tiny bathroom was so bad I could barely use it, check in involved handing a key and telling me a room number - no directions to the room, wifi info or any info on the hotel - it was all very basic, wouldn’t recommend
Stayed 1 night in Nov 2025
Verified

8/10 Good

mike

Stayed 2 nights in Dec 2025
Verified

8/10 Good

Tsz Ying

Stayed 2 nights in Nov 2025
Verified

8/10 Good

J

Stayed 1 night in Nov 2025
Verified

8/10 Good

Jenna

Stayed 1 night in Oct 2025
Verified

8/10 Good

Ruben

Stayed 3 nights in Oct 2025
Verified

4/10 Poor

Ashleigh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Rosemary

Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Kento

Stayed 2 nights in Sep 2025