Title: The Kensington Residencies Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # The Kensington Residencies Apartment with kitchen, steps from Kensington High Street ![Deluxe Apartment, 1 Bedroom, Balcony | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/13000000/12440000/12434000/12433936/428be51b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Classic Studio, Balcony, City View | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/13000000/12440000/12434000/12433936/de7bfd64.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Apartment, 1 Bedroom, Balcony | View from room](https://images.trvl-media.com/lodging/13000000/12440000/12434000/12433936/c5e9e8cb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Apartment, 1 Bedroom, Balcony | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/13000000/12440000/12434000/12433936/f0d31870.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Apartment, 1 Bedroom, Balcony | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/13000000/12440000/12434000/12433936/d9a0a546.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Close to Olympia Events and Kensington High Street, The Kensington Residencies has plenty to offer. Guests can connect to free in-room WiFi. 6.8 ## Popular amenities - Kitchen - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=12433936&PinnedHotelID=12433936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=12433936&PinnedHotelID=12433936&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 17 - Oct 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=12433936&PinnedHotelID=12433936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=12433936&PinnedHotelID=12433936&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=12433936&PinnedHotelID=12433936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=12433936&PinnedHotelID=12433936&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=12433936&PinnedHotelID=12433936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=12433936&PinnedHotelID=12433936&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Deluxe Apartment, 1 Bedroom, Balcony | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/13000000/12440000/12434000/12433936/f0d31870.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 1 Bedroom, Balcony ### Highlights Balcony or patio Separate dining area Separate sitting area Kitchen Fridge Flat-screen TV Separate bedroom Private bathroom - 495 sq ft - 1 bedroom - City view - Sleeps 4 - 1 Double Bed OR 1 Double Sofa Bed ![Classic Studio, Balcony, City View | Cots/infant beds, rollaway beds, free WiFi](https://images.trvl-media.com/lodging/13000000/12440000/12434000/12433936/6b1f57e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Studio, Balcony, City View ### Highlights Balcony or patio Separate dining area Separate sitting area Air conditioning Kitchen Fridge Dishwasher Flat-screen TV - 322 sq ft - City view - Sleeps 3 - 1 Double Bed OR 1 Single Sofa Bed ### Luxury Penthouse, 2 Bedrooms, Balcony, City View ### Highlights Balcony or patio Separate dining area Separate sitting area Kitchen Fridge Flat-screen TV 2 bedrooms Private bathroom - 839 sq ft - 2 bedrooms - City view - Sleeps 6 - 2 Double Beds OR 1 Double Sofa Bed ## You may also like Ad ![Ballroom](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3910000/3900500/3900407/1274d65d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton London Syon Park Syon - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 1,001 reviews £124 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/London-Hotels-Hilton-London-Syon-Park.h3900407.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=c7381ef5-6cca-42f3-92a5-3996768d761d&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/56000000/55210000/55208000/55207977/04ca9931_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Courtyard by Marriott London Heathrow Airport Heathrow Villages - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.0 Wonderful 1,305 reviews £85 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/London-Hotels-Courtyard-By-Marriott-London-Heathrow-Airport.h55207977.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=c7381ef5-6cca-42f3-92a5-3996768d761d&top_cur=GBP) Ad ![LCD TV](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/21000000/20470000/20463400/20463397/888cde36_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### MOXY London Heathrow Airport Cranford - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 1,632 reviews £78 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/London-Hotels-MOXY-London-Heathrow-Airport.h20463397.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=c7381ef5-6cca-42f3-92a5-3996768d761d&top_cur=GBP) Ad ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/73000000/72390000/72386100/72386009/a95bd9fe.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ibis budget London Heathrow Central Cranford - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.0 Very good 2,824 reviews £54 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/London-Hotels-Ibis-Budget-London-Heathrow-Central.h72386009.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=c7381ef5-6cca-42f3-92a5-3996768d761d&top_cur=GBP) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/1000000/440000/438600/438504/80bb0f5a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### London Heathrow Marriott Hotel Heathrow Villages - Pool - Hot tub - Pet-friendly - Free WiFi 9.0 Wonderful 1,336 reviews £110 includes taxes & fees 8 Nov - 9 Nov [](https://www.expedia.co.uk/London-Hotels-London-Heathrow-Marriott-Hotel.h438504.Hotel-Information?chkin=2025-11-8&chkout=2025-11-9&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=c7381ef5-6cca-42f3-92a5-3996768d761d&top_cur=GBP) Ad ![Lobby lounge](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1190000/1183300/1183289/1ee051e1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### London Marriott Hotel Canary Wharf Canary Wharf - Free WiFi - Restaurant - Air conditioning - Gym 9.0 Wonderful 1,000 reviews £145 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/London-Hotels-London-Marriott-Hotel-Canary-Wharf.h1183289.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=c7381ef5-6cca-42f3-92a5-3996768d761d&top_cur=GBP) Ad ![Restaurant](https://images.trvl-media.com/lodging/1000000/10000/700/655/19a7b62b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton London Heathrow Airport Hotel Heathrow Villages - Free WiFi - Restaurant - Air conditioning - Gym 9.0 Wonderful 1,351 reviews £122 includes taxes & fees 24 Oct - 25 Oct [](https://www.expedia.co.uk/London-Hotels-Hilton-London-Heathrow-Airport-Hotel.h655.Hotel-Information?chkin=2025-10-24&chkout=2025-10-25&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=c7381ef5-6cca-42f3-92a5-3996768d761d&top_cur=GBP) Ad ![Daily full breakfast (GBP 17.50 per person)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/1000000/20000/12700/12649/d3c41d71_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sheraton Skyline Hotel London Heathrow Heathrow Villages - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.2 Very good 1,031 reviews £82 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/London-Hotels-Sheraton-Skyline-Hotel-London-Heathrow.h12649.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=c7381ef5-6cca-42f3-92a5-3996768d761d&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/3000000/2280000/2270900/2270848/81c4aa53_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Residence Inn by Marriott London Kensington London City Centre - Breakfast included - Pet-friendly - Free WiFi - Restaurant 8.6 Excellent 1,019 reviews £140 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/London-Hotels-Residence-Inn-By-Marriott-London-Kensington.h2270848.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=c7381ef5-6cca-42f3-92a5-3996768d761d&top_cur=GBP) Ad ![Terrace/patio](https://images.trvl-media.com/lodging/5000000/4810000/4804400/4804373/e6e1f7d6.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Regency London Stratford Stratford - Free WiFi - Restaurant - Air conditioning - Gym 9.0 Wonderful 1,009 reviews £135 includes taxes & fees 27 Oct - 28 Oct [](https://www.expedia.co.uk/London-Hotels-Hyatt-Regency-London-Stratford.h4804373.Hotel-Information?chkin=2025-10-27&chkout=2025-10-28&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=c7381ef5-6cca-42f3-92a5-3996768d761d&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-Kensington-Residencies.h12433936.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-Kensington-Residencies.h12433936.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.49559%2C-0.20811&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TURoLe59LUjk0m9iWC_rYpGMr9U=) York House, Avonmore Place, London, England, W14 8RW #### What's nearby - Kensington High Street - 1 min walk - 0.0 miles - Olympia Events - 2 min walk - 0.1 miles - Westfield London Shopping Centre - 3 min drive - 1.1 miles - Royal Albert Hall - 5 min drive - 1.6 miles - Hyde Park - 6 min drive - 1.8 miles #### Getting around - Kensington (Olympia) Station - 4 min walk - West Kensington Underground Station - 9 min walk - Heathrow Airport (LHR) - 32 min drive #### Restaurants - ‪Executive Lounge Hilton - ‬3 min walk - ‪Society Bar & Restaurant at Hilton London Olympia - ‬3 min walk - ‪Costa Coffee - ‬3 min walk - ‪The Hand & Flower - ‬2 min walk - ‪Cafe del Mundo - ‬1 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### The Kensington Residencies Apartment with kitchen, steps from Kensington High Street This smoke-free apartment building features express check-in, express check-out and free Wi-Fi in public areas. Each apartment features free WiFi and a kitchen with a fridge, a stovetop and a microwave. Guests can appreciate conveniences, such as a dining area and a sitting area, and other amenities include a balcony and a flat-screen TV. Limited housekeeping is available. The Kensington Residencies offers 10 accommodations with free toiletries. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Accommodation at this 4-star apartment has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers. This London apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided on a limited basis. ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/5000000/4830000/4823100/4823071/81bd8c10.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt House London Stratford Stratford - Breakfast included - Pet-friendly - Free WiFi - Air conditioning 9.2 Wonderful 1,007 reviews £163 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=4823071&PinnedHotelID=4823071&HadPinnedHotel=true®ionId=-1&adults=2) ![Classic Apartment | Living area | 43-inch Smart TV with digital channels, TV](https://images.trvl-media.com/lodging/96000000/95320000/95311300/95311299/ffd77b79.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Your Apartment Shepherd's Bush Hammersmith and Fulham - Kitchen - Free WiFi - Laundry - Microwave 7.6 Good 14 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=95311299&PinnedHotelID=95311299&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/52000000/51920000/51914300/51914223/598f2e6b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aparthotel Adagio London Stratford Stratford - 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Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Family friendly - Cot: GBP 26 per night ### Kitchen - Hob - Microwave - Refrigerator ### Bedrooms - Rollaway/extra bed: GBP 35 per night ### Bathroom - Bathtub or shower - Free toiletries - Private bathroom - Towels provided ### Living spaces - Separate dining area - Separate sitting area ### Entertainment - Flat-screen TV ### Outdoor areas - Balcony ### Pets - No pets allowed ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Smoke-free property ### Services and conveniences - Housekeeping (limited availability) ### Location highlights - In a shopping district - Near a metro station ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 10 units ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: 11:00 PM Late check-in fee: GBP 35.00 for check-in between 11:00 PM and 2:00 AM Express check-in available Minimum check-in age - 25 ### Check-out Check-out before 11 AM Express check-out available ### Special check-in instructions There is no front desk at this property Guests must contact the property for check-in information To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for GBP 35.0 per night. Cots (infant beds) are available for GBP 26.0 per night ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: GBP 500.00 per stay We have included all charges provided to us by the property. ### Optional extras - Late check-in fee: GBP 35.00 for check-in between 11:00 PM and 2:00 AM - Crib (infant bed) fee: GBP 26.0 per night - Rollaway bed fee: GBP 35.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms ### Property is also known as Kensington Residencies Apartment Kensington Residencies The Kensington Residencies London The Kensington Residencies Apartment The Kensington Residencies Apartment London ## Frequently asked questions ### Is The Kensington Residencies pet-friendly? > No, pets are not allowed at this property. ### How much is parking at The Kensington Residencies? > This property doesn't offer parking. ### What time is check-in at The Kensington Residencies? > Check-in start time: 4:00 PM; check-in end time: 11:00 PM. Late check-in is available from 11:00 PM to 2:00 AM for a fee of GBP 35.00. ### What time is check-out at The Kensington Residencies? > Checkout is at 11 AM. ### Where is The Kensington Residencies located? > Located in Hammersmith and Fulham, this apartment building is steps away from Olympia Events and Kensington High Street. Hyde Park and Westfield London Shopping Centre are also within 2 miles (3 km). Kensington (Olympia) Station is only a 4-minute walk and West Kensington Underground Station is 9 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Kensington Residencies Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 15 8 - Good 20 6 - Okay 14 4 - Poor 12 2 - Terrible 8 ### 6.8/10 Cleanliness ### 5.8/10 Staff & service ### 6.6/10 Property conditions & facilities ### 10/10 Excellent #### Kristjan 13 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great flat in city centre Good location, nice cozy building and flat with a nice balcony, all amenities in walking distance, getting wifi password took some time and calling but worked fine afterwards, ##### Kristjan Stayed 3 nights in Jul 2018 ### 6/10 Okay #### Nina 4 Aug 2018 Disliked: Cleanliness, staff & service, property conditions & facilities #### Ikke som forventet! Innsjekk gikk greit da vi kom frem, men vi var sent i leiligheten og det var ikke toalettpapir eller andre artikler der. Sovesofa var ikke redd opp, og sengetøy måtte vi finne frem selv i skapet. Fant menneske hår på putene, og putetrekk var ikke å finne, så vi måtte bruke ekstra laken til å pakke inn putene. OppVaskemaskin slo seg aldri av når vi brukte den, då den stod og «skuret hele natten og neste dag. Forsøkte å ta sikringen, men fortsatte når det ble koblet på. Gulvparketten var løs på flere steder og baderomsdør var tråkk å få igjen. Badekar var skittent, og måtte vaskes før bruk. Ellers Ok, med rolig strøk og grei beliggenhet. ##### Nina Stayed 3 nights in Jul 2018 ### 8/10 Good #### scott 3 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### scott Stayed 1 night in Jul 2018 ### 2/10 Terrible #### John, UK 2 Aug 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Don't Do It We booked this apartment for an event at Olympia. The only thing this place has going for it is the distance to Olympia and nothing else. We paid a premium to stay in what was supposed to be a luxury apartment. What we got was an overpriced, tired, broken flat. To start, the carpets leading to the door are all badly stained (great impressions), as you enter you are greeted with a rusty old iron and board. To follow come the heavily marked walls in every room, complete with heavily stained fabric sofa AND stained bedding. The bathroom gets no better as the shower was broken, pubic hair was still present from the last occupiers and the hair dryer was also broken. The precedent is basically everything is stained and broken, the bin, the freezer door, the furniture. Do not let the photos fool you. To top it off, no heating or cooling available AND you cannot lock the balcony door, so top security. In summary, unless it's £50 a night, don't bother, go to the hilton around the corner. Also, if you have problems, don't expect to get hold of the "manager/s" they don't answer once you are in...probably because they know you want to complain. No refund received to date, no apology either. ##### John Stayed 2 nights in Jul 2018 ### 4/10 Poor #### Verified traveller 14 Jun 2018 Disliked: Staff & service, property conditions & facilities The wooden floor upon entry was damaged and planks were coming apart which left it concerning from a safety standpoint. ##### Verified traveller Stayed 4 nights in Jun 2018 ### 10/10 Excellent #### Verified traveller 14 May 2018 Liked: Staff & service, room comfort ##### Verified traveller ### 8/10 Good #### Bruce L. 7 May 2018 #### Great Location for Events at London Olympia Great location and a very nice flat. Close to lots of good eating options. Comfortable beds, very open and airy. Rugs were a bit stained and beaten up but, clean. The furnishings are sparse. Be prepared to stock the bathroom with necessities. Our water pressure and warm water were not working well, despite their efforts to fix them. All and all, very nice option. ##### Bruce L. Stayed 6 nights in Apr 2018 ### 2/10 Terrible #### Verified traveller 25 Apr 2018 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Not very clean The penthouse would have been a great accomodation had it not been in such poor condition. The location is great and the accomodations are spacious and modern with nice viewa, however, it was very dirty. The floors had obviously not been cleaned and the bathroom floor had hair all over it even. The furniture in the living room was stained and we had to lay a sheet over the couch to feel “comfortable” sitting on it. There was trash in the balconies. The bedding looked clean and fresh, but the carpets were very stained. The beds and pillows were not ver comfortable but they were ok. The biggest issue was the lack of maintenence. They were responsive to the phone call I made. ##### Verified traveller Stayed 1 night in Apr 2018 ### 4/10 Poor #### Eric 2 Apr 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort The apartment walls and carpet were filthy. The stains on the couch were gross ##### Eric ### 6/10 Okay #### Gerard 19 Feb 2018 #### OK Ok for a business stay, but not for a family. The apartment is nice enough, modern and bright with a brand new kitchen etc. However, it all was a little stark and cold. Plus, the sofa bed is rather uncomfortable and very confusing to set up. Its ok, but not great. ##### Gerard Stayed 3 nights in Feb 2018 ### 6/10 Okay #### Verified traveller 3 Feb 2018 Liked: Staff & service #### Nice place and affordable Staff is great, room has potential but I don’t think there is enough flat rental interest in the area so some of the things go unused for some time and can require maintenance that may interrupt your stay. Rate was amazing for us and all the self serve features for a week long stay (full kitchen and washer). Shower water pressure was low for our room. ##### Verified traveller Stayed 5 nights in Jan 2018 ### 10/10 Excellent #### Mohamed 21 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic Could not complain about the entire experience, was brilliant! ##### Mohamed Stayed 1 night in Jan 2018 ### 10/10 Excellent #### Nhung, Oklahoma City, OKAYY 12 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean and Modern The hotel was just amazing. The staff itself was very understanding to any trouble we had getting to the hotel as well as gaining internet access. There are many grocery stores and shopping blocks within a ten minute walk. It lies near museums and gardens located just west of the palace. The rooms had a modernized look and view to it and everything was extremely accessible. For a complex in the United Kingdom, it is worth the stay! ##### Nhung Stayed 7 nights in Jan 2018 ### 8/10 Good #### Verified traveller 11 Dec 2017 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities #### Velegnet til en drengetur Stor lejlighed med op til seks sovepladser inklusive sovesofa i stue. Fremragende beliggenhed med udsigt fra store altaner. Rent sengetøj, rene håndklæder, men nedslidt interiør: Plettet sofa, ridsede vægge og en løs vandhane i badeværelset, men der går nok på en drengetur. ##### Verified traveller Stayed 3 nights in Dec 2017 ### 4/10 Poor #### fine , hamburg 9 Dec 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dirty !!!!!! Good big rooms, coming in I got a punch in the face by a horrible smell! Couldn’t figure out where I comes from in the kitchen. Hair everywhere! On the sofa, bathroom, floors!!! Toilet paper was empty and I didn’t sit in the sofa without blankets on it... see pictures ! ##### fine Stayed 1 night in Dec 2017 ### 6/10 Okay #### Amelia, London 23 Nov 2017 Liked: Property conditions & facilities, room comfort The apartmemt was really nice. However the dishwasher was not working and left a funny smell and there was was no cleaning products for us to clean up so had to go to the sainsburys local to get washing up liquid, sponges and sprays. There wasn't a dustpan, broom or mop. I think if your gonna hire out an apartment at least have these utensils me and my friends stayed for two nights so we don't have a daily housecleaning service and where not gonna sit and let dirty washing pile up thats just nasty. i would also say get some lamps in the rooms for apartment no 10 because at night time we wanted something dimmer in the rooms and maybe a new shower head as the one we supplied had little pressure aside from that we enjoyed our stay. ##### Amelia Stayed 2 nights in Nov 2017 ### 6/10 Okay #### Sarah, Arkansas, USA 22 Oct 2017 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Nice, but..... Our overall stay was nice, but had a few drawbacks. As we were planning an international trip, I wanted to be organized, yet could not reach the apartment rental service (flexiflats) at all. Neither could Travelocity! But without the ability to cancel our reservation, we were stuck, possibly without a place to stay! I finally tried at various hours of the day, and reached aomeone on my seventh or eighth attempt trying via a Travelocity rep. I obtained an email address and used it to my advantage. Aside from never seeing someone at the facility (not even for check-in), and only speaking to one gentleman via text twice, things went as smoothly as can be expected. There was half a roll of toilet paper (take your own) and only one trashbag. The WiFi was worse than spotty, but we were too tired to care. Location was fantastic, though it wasn't until we has two days left of our trip before we found more than one pub and a convenience store that saved my life. I've attached photos of the flat #4, 2F should it matter. Based on lack of communication alone, I would not recommend someone stay here. Happy and safe travels!! ##### Sarah Stayed 6 nights in Oct 2017 ### 6/10 Okay #### Hidayat, Jakarta-Indonesia 21 Oct 2017 Liked: Room comfort Disliked: Staff & service #### Good apartment with poor customer service The apartment is clean, location is good easy access to olympia station and bus stop but the customer service is poor. The first night I was assigned at room where front door lock is not lockable. After multiple tines call and email, they come and send technician who finally confirmed that door lock is not working and they replaced the lock. Other problem is no or very poor internet and TV signal. The internet wifi sometime works or have internet connection and most of the time no connection. This is due to limited connection used by multiple aparments. TV signal poor due to instable antenna. Extra effort needed to always adjust the antenna in order to get TV signal working. I urges the customer agent need to answer and reply to guest complain, as in my case most of my call to them are answered by voice message who asked me to write email but then email almost never been reply except 1 time by bruce who offer me to solve the problem by moving me the another apartment unit. I hope this sincere comment can be a motivation to the management of kensington flat to be more responsive and attentive to guest complaint. ##### Hidayat Stayed 10 nights in Oct 2017 ### 2/10 Terrible #### Julian , london 7 Oct 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible. Avoid at all cost. Avoid. No one picked up the phone to arrange check in. After 1.5 hrs of calling I had to book alternative hotel. ##### Julian Stayed 2 nights in Oct 2017 ### 8/10 Good #### Martin Roland 15 Sept 2017 Liked: Property conditions & facilities #### OK men vanskelig indtjekning Beliggenhed og faciliteter er fine men det er lidt vanskeligt at tjekke ind og ud, da der slet ikke er nogen service kun instruktioner via telefon! ##### Martin Roland Stayed 2 nights in Sep 2017 ### 4/10 Poor #### Oudineche, 6900 Lugano 21 Aug 2017 Disliked: Cleanliness, staff & service, property conditions & facilities #### Hotel sans commodites aucun service Appartement 6( 2 eme etage ) le premier choc pas Internet ou disparait dans la journee le plus souvant la soiree restant sans aucun contact telephonique on ne repond jamais ,verre a boire casse ou on etait obliges d'avoir un seule verre pour 5 jours avec mes 2 enfants,shampoing petite fiole pour 5 jours pour 3 personnes( 2 enfants) station metro olimpia tres mal diservi ,balcon avec eau stagnante sous les carllage avec odeur desagreable le plus dangereux avec des meubles en verre (meuble de televisione)casse dangereux si un enfants tombent ou se rapproche du meuble pour un 4 etoile ne vale pas la peine ,photos a disposition. ##### Oudineche Stayed 5 nights in Aug 2017 This review was submitted before 2018 and has not been verified. ### 4/10 Poor #### Marylin A H. 28 Jul 2017 #### OK, BUT... We were told we would be met about 4.00, but while we were there, no one else was. Luckily someone let us in out of the heat. Eventually reached office by phone and got outside pad number and also number of flat. First impressions - very nice. We enjoyed the little balcony whenever we were there in the evenings. But later examination showed clearly lack of attention to detail. Kitchen: no tea towel, no colander; Blind pull broken, had to climb on chair to open and shut. Bathroom: no toilet paper, though did have soap and shampoo. Bedroom: bedside shelf loose, stuff slid off; blind really wrong design as if window open blind flapped and interfered with breeze. (And we were there during heat wave) Sofa bed: duvet, no bottom sheet. Most worrisome was that we could not lock the front door, and there was no explanation on how to do it - a most bizarre design, certainly not universal. Location fine, nice residential area, once we found our way to West Kensington Tube. P.S. When I got home, I found phone calls from you on my house phone??! ##### Marylin A H. Stayed 7 nights in Jun 2017 ### 8/10 Good #### Verified traveller 3 Jul 2017 Disliked: Cleanliness #### Nice centrally located apartment - NO AIRCONDITION When we arrived, we learned that we could not do an earlier check-in since the previous guests had not left, therefore ended up waiting for almost 2 hrs with all our luggage outside. The most interesting aspect was that there was no one at the apartment, all communication we had was over the phone. The apartment was an updated unit, but had NO AIR CONDITIONING and if you end up going at the time we did, this became a big problem since it was really hot. We requested the apartment company (again over the phone communication) to at least arrange for a fan and even though they promised, in our eight days at the unit, we never got the fan. The other issue was with the overall cleanliness of the unit, seemed like the cleaning crew hired by them just does quick cleaning as there was quite a bit of stuff which should have been cleaned but was not. On the positive note, the apartment is in a good location, generally has all the amenities that you would need while traveling. ##### Verified traveller Stayed 8 nights in Jun 2017 ### 8/10 Good #### Verified traveller 16 Jun 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Comfortable flat within easy reach of Olympia. Perfect for attending conference ##### Verified traveller Stayed 2 nights in Jun 2017 ### 8/10 Good #### Micaela, Bologna 30 May 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Appartamento in zona West Kensington Come prima esperienza in appartamento a Londra direi molto buona. L'unica cosa che ci preoccupava un po' era il check in, dal momento che non c'è una hall con il personale per l'accoglienza, infatti è previsto un contatto telefonico all'arrivo. Devo dire che il personale oltre ad essere stato veloce a comunicarci il codice di accesso ha sempre risposto alle nostre mail dandoci tutte le informazioni richieste. L'appartamento è moderno e spazioso con un grazioso terrazzino che da' sulla strada principale (Avonmore road). Si compone di tre stanze cucina-soggiorno con terrazzo, camera da letto e bagno con vasca. La cucina è dotata di piano cottura, microonde e frigo. La camera da letto dispone di un letto matrimoniale molto comodo (Buon materasso, biancheria nuova e pulitissima). Il bagno è dotato di vasca da bagno ma, come è normale qui a Londra, non ha purtroppo il bidet. Pulizia buona a parte un po' di polvere sui comodini della camera da letto. Fermata della metro West Kensington a circa 500 metri, più vicino c'e anche la fermata Olympia ma è in funzione solo nel week end. Nel complesso buonissima esperienza, torneremo sicuramente. ##### Micaela ## Expedia's Latest Trends ### Hotels > [Hilton London Metropole](https://www.expedia.co.uk/London-Hotels-Hilton-London-Metropole.h26134.Hotel-Information) > > [ARK Canary Wharf](https://www.expedia.co.uk/London-Hotels-The-Collective-Canary-Wharf.h36660267.Hotel-Information) > > [The Cumberland, London](https://www.expedia.co.uk/London-Hotels-Great-Cumberland-Place.h21659.Hotel-Information) > > [Hilton London Olympia](https://www.expedia.co.uk/London-Hotels-Hilton-London-Olympia.h26035.Hotel-Information) > > [The Savoy](https://www.expedia.co.uk/London-Hotels-The-Savoy.h27158.Hotel-Information) > > [Royal National Hotel](https://www.expedia.co.uk/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) > > [DoubleTree by Hilton Hotel London -Tower of London](https://www.expedia.co.uk/London-Hotels-DoubleTree-By-Hilton-Hotel-London-Tower-Of-London.h3977996.Hotel-Information) > > [Millennium Hotel and Conference Centre Gloucester London](https://www.expedia.co.uk/London-Hotels-Millennium-Gloucester-Hotel-London-Kensington.h523228.Hotel-Information) > > [Hilton London Paddington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Paddington.h598182.Hotel-Information) > > [Hilton London Kensington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Kensington.h26612.Hotel-Information) > > [Shangri-La The Shard, London](https://www.expedia.co.uk/London-Hotels-Shangri-La-The-Shard.h8035714.Hotel-Information) > > [The Tower Hotel, by Thistle](https://www.expedia.co.uk/London-Hotels-The-Tower-Hotel.h2479.Hotel-Information) > > [St. Pancras London, Autograph Collection ®](https://www.expedia.co.uk/London-Hotels-St-Pancras-Renaissance-Hotel-London.h3907784.Hotel-Information) > > [Travelodge London Covent Garden](https://www.expedia.co.uk/London-Hotels-Travelodge-London-Covent-Garden.h23389.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.co.uk/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [Corinthia London](https://www.expedia.co.uk/London-Hotels-Corinthia-London.h3849185.Hotel-Information) > > [Strand Palace Hotel](https://www.expedia.co.uk/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [Copthorne Tara Hotel London Kensington](https://www.expedia.co.uk/London-Hotels-Copthorne-Tara-Hotel-London-Kensington.h26145.Hotel-Information) > > [London Hilton on Park Lane](https://www.expedia.co.uk/London-Hotels-London-Hilton-On-Park-Lane.h26769.Hotel-Information) > > [Park Plaza London Westminster Bridge](https://www.expedia.co.uk/London-Hotels-Park-Plaza-Westminster-Bridge-London.h3113039.Hotel-Information) > > [Renaissance London Heathrow Hotel](https://www.expedia.co.uk/London-Hotels-Renaissance-London-Heathrow-Hotel.h9944.Hotel-Information) > > [Holiday Inn London - Kensington High St. by IHG](https://www.expedia.co.uk/London-Hotels-Holiday-Inn-London-Kensington-High-St.h9789.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.co.uk/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [InterContinental London - The O2 by IHG](https://www.expedia.co.uk/London-Hotels-InterContinental-London-The-O2.h11518997.Hotel-Information) > > [Park Plaza London Riverbank](https://www.expedia.co.uk/London-Hotels-Park-Plaza-London-Riverbank.h1183908.Hotel-Information) > > [Leonardo Royal London St Paul’s](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-St-Pauls.h1457972.Hotel-Information) > > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.co.uk/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [Leonardo Royal London Tower Bridge](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-Tower-Bridge.h4190769.Hotel-Information)