Overview of The Jade

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Guest reviews

3.9/5 Good
460 reviews
Guests rated this property 4.0/5 for cleanliness.


  • Free WiFi
  • Air conditioning
  • Kitchen
  • Laundry



Popular LocationNatural History Museum14 min walk
Popular LocationKensington Palace17 min walk
RestaurantNr. 102 min walk
RestaurantNew Asia2 min walk
AirportLondon (LHR-Heathrow)27 min drive

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  • Superior Single Room

    4.3/5 guest room rating

    Room amenities

    • 108 sq ft
    • Sleeps 1
    • 1 Single Bed
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  • Double Room

    3.9/5 guest room rating

    Room amenities

    • 161 sq ft
    • Sleeps 2
    • 1 Double Bed
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  • Standard Room, 1 Double Bed

    Room amenities

    • 161 sq ft
    • Sleeps 2
    • 1 Double Bed
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  • Triple Room

    Room amenities

    • 161 sq ft
    • Sleeps 3
    • 3 Single Beds
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About this area


Located in London's London City Centre neighbourhood, The Jade is in the city centre and near the airport. The area's natural beauty can be seen at Kensington Gardens and Hyde Park, while Stamford Bridge Stadium and ZSL London Zoo are popular area attractions. Consider Piccadilly Theatre for a night out, and don't miss London Eye, a top local attraction.

Visit our London travel guide
Popular Location

What's nearby

  • Natural History Museum - 14 min walk
  • Kensington Palace - 17 min walk
  • Royal Albert Hall - 6 min drive
  • Harrods - 6 min drive
  • Hyde Park - 7 min drive

Getting around

  • Kensington (Olympia) Station - 3 min drive
  • Earl's Court Station - 7 min walk
  • London (LHR-Heathrow) - 27 min drive


  • Nr. 10 - 2 min walk
  • New Asia - 2 min walk
  • Kikas - 2 min walk
  • Tassili Coffee - 2 min walk
  • Eastern Star Chinese Takeaway - 2 min walk

About this property

The Jade

Georgian London hotel in London City Centre, walk to Kensington High Street
Along with dry cleaning, this smoke-free hotel has a 24-hour front desk and express check-in. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance and multilingual staff are on-site. All 32 soundproofed rooms feature free WiFi and DVD players. Kitchenettes with fridges and microwaves are standard, and guests will also find flat-screen TVs with digital channels and Egyptian cotton sheets.
The Jade offers 32 forms of accommodation with DVD players and laptop-compatible safes. Beds feature Egyptian cotton sheets. A pillow menu is available. 32-inch Flat-screen televisions come with digital channels. Accommodation at this 3-star hotel has kitchenettes with fridges, microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, designer toiletries and complimentary toiletries.
This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Family friendly

Dry-cleaning service
DVD player
Soundproofed rooms


Front-desk safe

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Luggage storage
Multilingual staff
Tour/ticket assistance

Languages spoken



Smoke-free property

Room amenities


Climate control (air conditioning)
Blackout drapes/curtains
Egyptian cotton sheets
Pillow menu


Designer toiletries
Hairdryer (on request)
Rainfall showerhead


32-inch flat-screen TV
TV/satellite channels
DVD player

Food and drink

Coffee/tea maker
Free bottled water


Free local calls
Iron/ironing board (on request)
Laptop-compatible safe



Check-in between 2:30 PM and midnight
Late check-in subject to availability
Express check-in


Check-out before 11 AM
Express check-out

Special check-in instructions

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Diners Club
JCB International
American Express

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property is also known as

Jade Hotel London
Jade London
The Jade London, England
The Jade Hotel
The Jade London
The Jade Hotel London

Frequently asked questions

Can I cancel my reservation for free at The Jade and receive a full refund?
Yes, The Jade offers free cancellation on select room rates, because flexibility matters! Please refer to The Jade cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Jade?
As of 7 Jun 2020, prices found for a 1-night stay for 2 adults at The Jade on 22 Jun 2020 start from £49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is The Jade pet-friendly?
No, pets are not allowed at this property.
What time is check-in at this hotel?
Check-in is from 2:30 PM to midnight. Late check-in is available during limited hours.
What time is check-out at this hotel?
Checkout is at 11 AM.
Where is The Jade located?
Located in London City Centre, this hotel is within a 15-minute walk of Kensington High Street, Natural History Museum and Kensington Gardens. Kensington Palace and Victoria and Albert Museum are also within 1 mile (2 km). Earl's Court Station is 7 minutes by foot and Gloucester Road Underground Station is 9 minutes.

Guest reviews

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Arrived at this property and was placed 4 floors down in the basement that smelled like mould. The elevator was broken and so I had to carry all of my luggage myself down to the room. I purposely made sure I would book a place with an elevator and the listing never mentioned anything about a broken elevator. My room was very small, the window faced out onto a cement wall and there was no microwave in the room as the posting described. Upon requesting a different room, I was informed that the majority of the hotel is not useable due to renovations. Again, this was upsetting as these conditions were never mentioned in the original posting. Overall not a good experience, I would not recommend this hotel to anyone. The only pros were that it was relatively clean and very close to a tube station.

Stayed 4 nights in Feb 2020

4/5 Good

  • Liked: Cleanliness, property conditions & facilities, room comfort

Business trip

Pleasant member of staff at check-in. Hotel being refurbished during my stay. Given room in basement which had been refurbed, so was nice. Okay for a 1 night stay.

Stayed 1 night in Feb 2020


  • Liked: Cleanliness, staff & service
  • Disliked: Property conditions & facilities

The staff were very friendly and hotel was clean. The microwave and tea/coffee making facilities were hidden inside the wardrobe which we didn’t discover until the last day in our stay as we didn’t use the wardrobes. It was disappointing to find our double room was two single beds pushed together so you couldn’t lay in the middle of the bed or you fell down a dip. Also the hotel had scaffolding all around it and we were woken up by building work around 9am every morning.

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good value

really good room - great size and a microwave too!

Stayed 1 night in Jan 2020

4/5 Good

  • Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Jan 2020