Title: The Franklin London - Starhotels Collezione Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Franklin London - Starhotels Collezione ![Lobby](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/2460e714.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/6c123e58-ea6e-4b09-bcb4-b6eaa0b6283b-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Garden Suite | 1 bedroom, Frette Italian sheets, premium bedding, down duvets](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/577a7620.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/1fed43b9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/87396f35.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Luxury 9.2 ### Wonderful ### Tranquil elegance near royal landmarks Gorgeous decor and a tranquil atmosphere define this boutique hotel in Knightsbridge, near Buckingham Palace and Hyde Park. Delight in sumptuous breakfasts and the most comfortable beds, ensuring a restful stay. ## Popular amenities - Bar - Room service - Pet-friendly - Spa - Breakfast available - Gym £480 includes taxes & fees 9 Nov - 10 Nov ## Room options ### Check availability for these dates Tonight [Nov 8 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=15538456&PinnedHotelID=15538456&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=15538456&PinnedHotelID=15538456&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 9 - Nov 10](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=15538456&PinnedHotelID=15538456&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=15538456&PinnedHotelID=15538456&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=15538456&PinnedHotelID=15538456&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=15538456&PinnedHotelID=15538456&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=15538456&PinnedHotelID=15538456&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=15538456&PinnedHotelID=15538456&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![Superior Double Room | 1 bedroom, Frette Italian sheets, premium bedding, down duvets](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/c04519b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 9.8 Exceptional 9 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu Pillow-top bed Soundproofed rooms Air-conditioning Connecting/adjoining rooms available Free cots/infant beds Pillow menu Blackout drapes/curtains - 215 sq ft - Sleeps 2 - 1 King Bed ![Deluxe Double Room | 1 bedroom, Frette Italian sheets, premium bedding, down duvets](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/33547fff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 8.4 Very good 5 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu Pillow-top bed Soundproofed rooms Air-conditioning Connecting/adjoining rooms available Free cots/infant beds Pillow menu Blackout drapes/curtains - 258 sq ft - Sleeps 2 - 1 King Bed ![Junior Suite | 1 bedroom, Frette Italian sheets, premium bedding, down duvets](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/ec94cf31.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Dining table Flat-screen TV Hypo-allergenic bedding Pillow menu Soundproofed rooms Air-conditioning Connecting/adjoining rooms available Free cots/infant beds Dining table Pillow menu - 323 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed ![Suite Executive | 1 bedroom, Frette Italian sheets, premium bedding, down duvets](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/cdf32414.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Executive 8.0 Very good 1 review ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Dining table Flat-screen TV Separate sitting area Separate dining area Soundproofed rooms Air-conditioning Connecting/adjoining rooms available Free cots/infant beds - 355 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Single Room | 1 bedroom, Frette Italian sheets, premium bedding, down duvets](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/b4564b76.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Flat-screen TV Hypo-allergenic bedding Pillow menu Premium bedding Blackout curtains Soundproofed rooms Air-conditioning Connecting/adjoining rooms available Pillow menu Blackout drapes/curtains Down comforter - 161 sq ft - Sleeps 1 - 1 Queen Bed ![Garden Suite | 1 bedroom, Frette Italian sheets, premium bedding, down duvets](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/72d063c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden Suite 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Dining table Flat-screen TV Hypo-allergenic bedding Pillow menu Soundproofed rooms Air-conditioning Connecting/adjoining rooms available Free cots/infant beds Dining table Pillow menu - 388 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Presidential Suite | 1 bedroom, Frette Italian sheets, premium bedding, down duvets](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/0aff27b6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Dining table Flat-screen TV Separate sitting area Separate dining area Soundproofed rooms Air-conditioning Connecting/adjoining rooms available Free cots/infant beds - 667 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Triple Room | 1 bedroom, Frette Italian sheets, premium bedding, down duvets](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/96277a45.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Separate sitting area Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Separate sitting area Soundproofed rooms Air-conditioning Connecting/adjoining rooms available Rollaway/extra beds (free) Free cots/infant beds - 323 sq ft - Sleeps 3 - 1 Single Bed and 1 King Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/58000000/57980000/57972100/57972013/0d7aad48.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Mayfair Townhouse – an Iconic Luxury Hotel London City Centre - Pet-friendly - Free WiFi - Air conditioning - Gym 9.2 Wonderful 1,145 reviews £336 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/London-Hotels-The-Mayfair-Townhouse.h57972013.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=e513b2cf-ef9f-498f-9910-94a06680fd7b&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/73000000/72990000/72986400/72986362/2052d715.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Spark by Hilton London Romford Romford - Free WiFi - Air conditioning - Breakfast available - Business services 7.4 Good 164 reviews £59 includes taxes & fees 16 Nov - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-Franklin-London-Starhotels-Collezione.h15538456.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-Franklin-London-Starhotels-Collezione.h15538456.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.49602%2C-0.16885&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=q8u8OeYxbrGJdBa4Pgwr0h80dPo=) 24 Egerton Gardens, London, England, SW3 2DB #### What's nearby - Victoria and Albert Museum - 3 min walk - 0.2 miles - Natural History Museum - 9 min walk - 0.5 miles - Hyde Park - 9 min walk - 0.5 miles - Royal Albert Hall - 14 min walk - 0.8 miles - Buckingham Palace - 8 min drive - 1.4 miles #### Getting around - West Brompton Station - 4 min drive - South Kensington Underground Station - 7 min walk - Heathrow Airport (LHR) - 34 min drive #### Restaurants - ‪Voyage Lounge - ‬4 min walk - ‪The Bunch of Grapes - ‬3 min walk - ‪Café Muse - ‬3 min walk - ‪Zefi - ‬5 min walk - ‪EL&N - ‬1 min walk ## About this property ### The Franklin London - Starhotels Collezione Luxury hotel near Victoria and Albert Museum Located close to Brompton Oratory and Natural History Museum, The Franklin London - Starhotels Collezione provides a coffee shop/cafe, a library and dry cleaning/laundry services. Indulge in a body treatment, a facial and a massage at the on-site spa. The on-site Italian cuisine fine-dining restaurant, The Franklin Restuarant, offers lunch, dinner and garden views. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a 24-hour gym. Additional perks include: - Full breakfast (surcharge), express check-out and babysitting (surcharge) - Luggage storage, a banquet hall and 1 meeting room - Massage treatment rooms, a lift and a front desk safe - Guest reviews speak highly of the helpful staff and first-rate property condition Room features All guest rooms at The Franklin London - Starhotels Collezione boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and air conditioning. Other conveniences in all rooms include: - Hypo-allergenic bedding, Frette Italian sheets and pillowtop mattresses - Bathrooms with rainfall showers and designer toiletries - Flat-screen TVs with premium channels - Wardrobes/cupboards, heating and daily housekeeping ## Similar properties ![2 bars/lounges](https://images.trvl-media.com/lodging/1000000/530000/525500/525490/14f00fe2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Pelham London - Starhotels Collezione London City Centre - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 915 reviews £270 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=525490&PinnedHotelID=525490&HadPinnedHotel=true®ionId=-1&adults=2) ![Serves lunch, dinner and brunch](https://images.trvl-media.com/lodging/1000000/10000/9800/9745/372f9afc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Rembrandt London City Centre - Pool - Hot tub - Free WiFi - Restaurant 9.0 Wonderful 2,182 reviews £231 includes taxes & fees 23 Nov - 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10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=33770257&PinnedHotelID=33770257&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/530000/523300/523223/1d32493c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Bailey's Hotel London Kensington London City Centre - Free WiFi - Restaurant - Air conditioning - Gym 9.0 Wonderful 2,195 reviews £167 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=523223&PinnedHotelID=523223&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour offsite parking (GBP 52 per day) ### Food and drink - Daily full breakfast available 7 AM to 11 AM for a fee: GBP 25 for adults and GBP 12.50 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - The Franklin Restuarant ### Things to do - 24-hour gym - Full-service spa - Library - Steam room ### Family friendly - Babysitting (surcharge) - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service ### Business services - Business centre - Meeting room ### Outdoors - Garden ### Full-service spa - Couples treatment rooms - Facials - Manicures/pedicures - Massage - Treatment room - Turkish bath ### Accessibility - Hardwood flooring in room - Lift ### More - 1 building - 5 floors - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Frette Italian sheets - Hypo-allergenic bedding - Pillow menu - Pillowtop mattress ### Bathroom - Bathtub or shower - Designer toiletries - Dressing gowns - Hair dryer - Private bathroom - Rainfall showerhead - Slippers - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - Flat-screen TV with premium cable channels ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Air conditioning - Connecting rooms available - Desk - Desk chair - Free daily newspapers - Heating (climate-controlled) - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of GBP 40 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 14 kg per pet) Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for GBP 50 per night. ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: from approximately GBP 25 for adults and from GBP 12.50 for children - Nearby parking fee: GBP 52 per day(1312 ft away; open 24 hours) - Pet fee: GBP 40 per pet, per night - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: GBP 50 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Franklin Hotel London Franklin London Franklin Hotel Starhotels Collezione London Franklin Hotel Starhotels Collezione Franklin Starhotels Collezione London Franklin Starhotels Collezione Franklin Starhotels Collezion The Franklin Hotel Starhotels Collezione The Franklin London - Starhotels Collezione Hotel The Franklin London - Starhotels Collezione London The Franklin London - Starhotels Collezione Hotel London ## Frequently asked questions ### Is The Franklin London - Starhotels Collezione pet-friendly? > Yes, The Franklin London - Starhotels Collezione allows dogs (limit 1 total) with a maximum weight of up to 14 kg per pet. There's a fee of GBP 40 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much does it cost to stay at The Franklin London - Starhotels Collezione? > As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at The Franklin London - Starhotels Collezione on 9 Nov 2025 start from £480.0, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/London-Hotels-The-Franklin-London-Starhotels-Collezione.h15538456.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### What time is check-in at The Franklin London - Starhotels Collezione? > Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability). ### What time is check-out at The Franklin London - Starhotels Collezione? > Checkout is at 11 AM. Late check-out is available for a fee (subject to availability). ### Where is The Franklin London - Starhotels Collezione located? > Located in London City Centre, this luxury hotel is within a 5-minute walk of Brompton Oratory and Victoria and Albert Museum. Imperial College London and Natural History Museum are also within 10 minutes. South Kensington Underground Station is 7 minutes by foot and Knightsbridge Underground Station is 11 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Franklin London - Starhotels Collezione Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.4 Location ### 9.6 Staff & service ### 9.0 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 383 8 - Good 78 6 - Okay 27 4 - Poor 9 2 - Terrible 14 ### 10/10 Excellent #### Vincent 14 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Classic Hotel in ideal Location. Rear garden are is an absolute delight. ##### Vincent Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Steven 2 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Fantastic hotel and service ##### Steven Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Janice Lorraine 18 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A fantastic boutique hotel. Kind and attentive staff. Comfortable room and bed. Randomly chosen from Expedia. Lucky for us! One morning there was no hot water. Likely happens as this is a small hotel. This did not affect our very positive experience. Breakfast was just excellent. Not cheap. But worth it. ![](https://a.travel-assets.com/ugc/hotel-reviews/834192c7-3759-4605-8b92-e2fb64401e75-1758160483132.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/71c7c03d-9d6c-4bf9-9e23-8cdb7ffbe401-1758160475218.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f99aa581-2c62-4e82-82ad-396072c76bc6-1758160490241.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Janice Lorraine Stayed 6 nights in Sep 2025 ### 8/10 Good #### Jennifer 20 Jun 2025 Liked: Cleanliness, staff & service Reception staff more than welcoming and friendly. They went above and beyond. Great location. ##### Jennifer Stayed 4 nights in Jun 2025 ### 6/10 Okay #### Joy 6 Apr 2024 Liked: Staff & service, amenities, property conditions & facilities Excellent location and great bar! ##### Joy Stayed 5 nights in Apr 2024 ### 10/10 Excellent #### Han 25 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities lovely staffs, home warming welcome ##### Han Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Lisa 11 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great service from the day one and the restaurant food was excellent! ##### Lisa Stayed 7 nights in Jun 2024 ### 10/10 Excellent #### Kelly 25 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing service and furnishings. Top notch stay. ##### Kelly Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### JENNIFER 17 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Location, quiet rooms, professional staff. ##### JENNIFER Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Giuseppe 29 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### My favourite hotel in London! Excellent location and super cozy Jen! ##### Giuseppe Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Nevin 27 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really professional & friendly staff. Wonderful bedroom. Fantastic location! ##### Nevin Stayed 1 night in May 2024 ### 10/10 Excellent #### Sophie 25 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely hotel in the heart of Knightsbridge! Lovely hotel in the heart of Knightsbridge! ##### Sophie Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### James 24 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great property rooms and high touch service ##### James Stayed 1 night in May 2024 ### 10/10 Excellent #### Lee 11 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Lovely people. So kind quiet and peaceful stay ##### Lee Stayed 5 nights in May 2023 ### 10/10 Excellent #### Heather 4 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Complete luxury. Amazing ##### Heather Stayed 1 night in Jul 2024 ### 10/10 Excellent #### james 22 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wow what a beautiful hotel with beautiful staff too, they made our stay Exceptionally Wonderful and were so helpful with anything we asked, we will definitely be coming back! Thank you x ##### james ### 10/10 Excellent #### Anders 28 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A hidden gem in London! Stay here, and eat here. From the very beginning to the end, the staff, the services, the way they take pride in having their guests. It’s perfect, and the restaurant - juat vauw! You have to eat here, the chef is preparing to be Michelin quality ready, and the food is Michelin star quality. The brunch is perfect, and the rooms were perfect too, and the bar it self also. I will stay here again for sure. A I give the Franklin my biggest recommendation, I hope they will receive their Michelin star one day, they deserve it ![](https://a.travel-assets.com/ugc/hotel-reviews/71B4279B58D16B82CB5AE8C7883885EDEB5D94C91714304390375.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/516CA9693BB153F95B5A3ADAA57E45FB717765B91714304392578.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Anders Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### James 29 Nov 2023 Liked: Staff & service, property conditions & facilities Dining room service was very slow. Food was good. Room was small. ##### James Stayed 6 nights in Oct 2023 ### 10/10 Excellent #### Rowen 13 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A beautiful retreat in London Beautiful hotel in a lovely part of London. The whole hotel was pure elegance. It is a very small hotel which just added to its romantic hideaway appeal. The staff were incredibly friendly and attentive, something that can be hard to come across in the capital. We could of easily spent all day just relaxing in the hotel bar. We had dinner in the restaurant and the food was excellent. We will definitely be returning soon, next time with our son and hopefully for a longer visit. ##### Rowen Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Stuart 6 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Uncertain Start, but an Excellent Experience The booking process was disrupted by problems with the hotel phone system, which cast an air of uncertainty over my stay. In the event, the experience was excellent. A great front of house team and outstanding property. ##### Stuart Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### Katrina 9 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My husband and I stayed at the Franklin it was perfect! Garden view unbelievably quiet. Great staff very friendly and helpful. Everything about this hotel was top shelf. Our dinner at the restaurant was exceptional worth every pound! We would return tomorrow if we could! We will be back. October 2023 we stayed for 8 nights. Katrina M ##### Katrina Stayed 8 nights in Sep 2023 ### 10/10 Excellent #### Anders 28 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A hidden gem in London! Stay here, and eat here! From the very beginning to the end, the staff, the services, the way they take pride in having their guests. It’s perfect, and the restaurant - juat vauw! You have to eat here, the chef is preparing to be Michelin quality ready, and the food is Michelin star quality. The brunch is perfect, and the rooms were perfect too, and the bar it self also. I will stay here again for sure. And so easy to go back and forth from downtown, without that many people around the hotel, also from Heathrow and back: easy 30 min by metro. I give the Franklin my biggest recommendation, I hope they will receive their Michelin star one day, they deserve it ![](https://a.travel-assets.com/ugc/hotel-reviews/71B4279B58D16B82CB5AE8C7883885EDEB5D94C91714304390375.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/516CA9693BB153F95B5A3ADAA57E45FB717765B91714304392578.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Anders Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Verified traveller 1 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A truly special experience We stayed at The Franklin Hotel as a very special treat for our wedding ceremony at Chelsea Registry Office, and it was everything we hoped for and more. Staying in somewhere like Kensington is a very rare luxury for us, so we were looking for somewhere that felt indulgent but not pretentious, and The Franklin was perfect. From the moment we arrived, the staff made us feel incredibly special. They were warm, genuine, and went above and beyond to make our wedding day truly memorable. We were upgraded to a stunning room, and arrived to find bubbles and treats waiting for us—a beautiful and thoughtful touch that meant the world. Everything was prestine, clean and comfortable. The steam room was a highlight and a perfect way to unwind before breakfast, and we even managed to use the gym. We were treated to an incredible breakfast spread brought straight to our room, which made the experience feel all the more luxurious. This was a stay we will never forget, and we’re so grateful to the whole team for making it so magical for us. We truly hope we get the chance to return in the future. Thank you again for making our wedding weekend so special 💛 ![](https://a.travel-assets.com/ugc/hotel-reviews/3131dc21-df55-41b1-9824-615ffaa58e6a-1748800414618.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in May 2025 ### 10/10 Excellent #### stuarth 23 Apr 2023 Liked: Staff & service, property conditions & facilities, room comfort #### Outstanding The staff were highly engaged and helpful. The hotel remains excellently presented and maintained. A small problem on a previous stay had been rectified and particular attention was paid to this matter on my subsequent stay. This was a reassuring demonstration of an attentive management team. Being over-finicky, I happened to drop a coin which rolled under the bed, where I noticed more dust than I would have expected, but this was easily forgiven on an otherwise outstanding experience ##### stuarth Stayed 1 night in Apr 2023 ### 6/10 Okay #### Gerhard 15 Sept 2022 Liked: Cleanliness, staff & service Smell of room was excessive - too many scent sticks - felt cheap ##### Gerhard Stayed 2 nights in Sep 2022 ## Expedia's Latest Trends ### Hotels > [Radisson RED Hotel London Heathrow](https://www.expedia.co.uk/London-Hotels-Radisson-RED-Hotel-London-Heathrow.h46218383.Hotel-Information) > > [Hilton London Wembley](https://www.expedia.co.uk/London-Hotels-Hilton-London-Wembley.h4921092.Hotel-Information) > > [ARK Canary Wharf](https://www.expedia.co.uk/London-Hotels-The-Collective-Canary-Wharf.h36660267.Hotel-Information) > > [Harbour Hotel Richmond](https://www.expedia.co.uk/London-Hotels-Richmond-Harbour-Hotel-Spa.h10269.Hotel-Information) > > [Hilton London Angel Islington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Angel-Islington.h436270.Hotel-Information) > > [DoubleTree by Hilton London - Docklands Riverside](https://www.expedia.co.uk/London-Hotels-DoubleTree-By-Hilton-London-Docklands-Riverside.h2456.Hotel-Information) > > [The International Hotel](https://www.expedia.co.uk/London-Hotels-The-International-Hotel.h1949.Hotel-Information) > > [Novotel London Canary Wharf Hotel](https://www.expedia.co.uk/London-Hotels-Novotel-London-Canary-Wharf-Hotel.h16181347.Hotel-Information) > > [Holiday Inn Express London - Greenwich by IHG](https://www.expedia.co.uk/London-Hotels-Holiday-Inn-Express-London-Greenwich.h519817.Hotel-Information) > > [Aerotel London Heathrow Airport Terminal 2-3](https://www.expedia.co.uk/London-Hotels-Aerotel-London-Heathrow-T2-T3.h21528024.Hotel-Information) > > [London Marriott Hotel Regents Park](https://www.expedia.co.uk/London-Hotels-London-Marriott-Hotel-Regents-Park.h4481.Hotel-Information) > > [Park Plaza London Park Royal](https://www.expedia.co.uk/London-Hotels-Park-Plaza-London-Park-Royal.h15118023.Hotel-Information) > > [Holiday Inn Express London Heathrow T4 by IHG](https://www.expedia.co.uk/London-Hotels-Holiday-Inn-Express-London-Heathrow-T4.h22336089.Hotel-Information) > > [Radisson Hotel & Conference Centre London Heathrow](https://www.expedia.co.uk/London-Hotels-Radisson-Hotel-Conference-Centre-London.h48444523.Hotel-Information) > > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.co.uk/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [The Chelsea Harbour Hotel and Spa](https://www.expedia.co.uk/London-Hotels-The-Chelsea-Harbour-Hotel.h16413.Hotel-Information) > > [Tribe London Canary Wharf](https://www.expedia.co.uk/London-Hotels-Tribe-London-Canary-Wharf.h83096424.Hotel-Information) > > [The Stratford, Autograph Collection](https://www.expedia.co.uk/London-Hotels-The-Stratford-Hotel-London.h31325464.Hotel-Information) > > [Hilton London Kensington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Kensington.h26612.Hotel-Information) > > [Thistle London Heathrow Terminal 5](https://www.expedia.co.uk/London-Hotels-Thistle-London-Heathrow-T5.h882761.Hotel-Information) > > [Radisson Blu Hotel, London Canary Wharf East](https://www.expedia.co.uk/London-Hotels-Radisson-Blu-New-Providence-Wharf-Hotel.h1658062.Hotel-Information) > > [Mercure London Heathrow Hotel](https://www.expedia.co.uk/London-Hotels-Mercure-London-Heathrow-Hotel.h17586.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.co.uk/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [The Gantry London, Curio Collection by Hilton](https://www.expedia.co.uk/London-Hotels-Curio-Collection-By-Hilton-London.h48879811.Hotel-Information) > > [Leonardo London Heathrow Airport](https://www.expedia.co.uk/London-Hotels-Leonardo-London-Heathrow-Airport.h570358.Hotel-Information) > > [Aloft London Excel](https://www.expedia.co.uk/London-Hotels-Aloft-London-Excel.h4292527.Hotel-Information) > > [InterContinental London - The O2 by IHG](https://www.expedia.co.uk/London-Hotels-InterContinental-London-The-O2.h11518997.Hotel-Information) > > [MOXY London Stratford](https://www.expedia.co.uk/London-Hotels-MOXY-London-Stratford.h19544649.Hotel-Information) > > [Hilton London Canary Wharf](https://www.expedia.co.uk/London-Hotels-Hilton-London-Canary-Wharf.h1457899.Hotel-Information) > > [Renaissance London Heathrow Hotel](https://www.expedia.co.uk/London-Hotels-Renaissance-London-Heathrow-Hotel.h9944.Hotel-Information)