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Overview of The Franklin London - Starhotels Collezione

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Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
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The Franklin London - Starhotels Collezione

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationNatural History Museum7 min walk
    Popular LocationHyde Park10 min walk
    Popular LocationRoyal Albert Hall12 min walk
    AirportLondon (LHR-Heathrow)31 min drive

Choose dates to view prices

About this area

London

Located in London's London City Centre neighbourhood, The Franklin London - Starhotels Collezione is in the city centre and near a metro station. Victoria and Albert Museum and Natural History Museum are cultural highlights, and some of the area's notable landmarks include Brompton Oratory and Royal Albert Hall. Madame Tussauds Wax Museum and London Eye are not to be missed. Guests love the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Brompton Oratory - 1 min walk
  • Victoria and Albert Museum - 3 min walk
  • Natural History Museum - 7 min walk
  • Hyde Park - 10 min walk
  • Royal Albert Hall - 12 min walk

Getting around

  • Kensington (Olympia) Station - 5 min drive
  • South Kensington Underground Station - 8 min walk
  • Heathrow Airport (LHR) - 33 min drive

Restaurants

  • The Franklin Restuarant — 1 min walk
  • Aubaine - 3 min walk
  • Michelin House - 4 min walk
  • Bibendum - 4 min walk
  • Daphne's - 4 min walk

About this property

The Franklin London - Starhotels Collezione

Luxury London hotel in London City Centre, walk to Victoria and Albert Museum
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, massage/treatment rooms and 24-hour room service. All 35 soundproofed rooms provide free WiFi, free wired Internet and pillowtop beds. Comforts include Frette Italian sheets and pillow menus, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
The Franklin London - Starhotels Collezione offers 35 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. Pillowtop beds feature Frette Italian sheets, down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available
  • Free off-site parking
  • Street parking available

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: GBP 35.00 for adults and GBP 17.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre

Family friendly

  • Babysitting/childcare (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Massages
  • Massage/treatment rooms
  • Treatment room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Frette Italian sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 25 March 2020 to 16 May 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 35.00 for adults and GBP 17.50 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Franklin Hotel London
Franklin London
Franklin Hotel Starhotels Collezione London
Franklin Hotel Starhotels Collezione
Franklin Starhotels Collezione London
Franklin Starhotels Collezione
Franklin Starhotels Collezion
The Franklin Hotel Starhotels Collezione
The Franklin London - Starhotels Collezione Hotel
The Franklin London - Starhotels Collezione London
The Franklin London - Starhotels Collezione Hotel London

Frequently asked questions

4.7
Exceptional
Rating 5 - Excellent. 169 out of 217 reviews
5 - Excellent 78%
Rating 4 - Good. 39 out of 217 reviews
4 - Good 18%
Rating 3 - Okay. 4 out of 217 reviews
3 - Okay 2%
Rating 2 - Poor. 3 out of 217 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 217 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location in beautiful neighborhood and in walking distance to museums and activities in Knightsbridge. Beautiful decor and well designed boutique hotel. The staff were amazing and so helpful with inquiries and with recommendations for restaurants, helping reserve our table at a fantastic Italian restaurant close by. We will definitely stay here again next time we are in London.
Stayed 2 nights in Mar 2020

5/5 Excellent

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Brilliant hotel with exceptional staff - loves everything about it and will be going back as soon as possible!
Stayed 1 night in Mar 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is very personal as it’s a smaller hotel. The staff open the doors every time you walk in & greet you with a smile every morning before we left the hotel and again upon return. The concierge, Miko & I’m forgetting the Italian gentlemen’s name, were genuinely helpful & friendly to help us book a tour of Stonehenge, find an excellent Indian restaurant (Veeraswamy) & other tourist sites. The room was 215sq feet & very spacious for two friends. We loved the heated bathroom floors, heated towel rack, the lighting options, comfortable bed, closet space, the heating system, large windows that can open, umbrellas, daily water bottles, & the steam room downstairs. The bar made delicious drinks & a tasty charcuterie board @ 15% off thx to Expedia. The lovely tour of our room amenities was given by a young lady with long brown hair. She also made our stay very enjoyable. Location wise The Franklin is a 6-8min walk from 2 tube stations & the neighborhood is safe. We used the South Ken station frequently as it was next to bakeries & shops. At least 3 museums are side by side within a 10min walk from the hotel. Finally, it’s pretty clean minus a little buildup on the shower walls. There isn’t a washroom fan so that might be the cause. Otherwise, the room is extremely clean. The steam room downstairs has towels & water bottles. We used our super heavy & comfy robes & slippers to go to the steam room. I’d definitely recommend this hotel. No need to look elsewhere.
Stayed 3 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love this place!
What a beautiful hotel! The most perfect little place if you don’t like the noise of regular hotels. The franklin was one of a kind in its field of botique hotels. Nothing like I’ve experienced before. Amazing staff and great decor. I loved the place. Only one criticism, I hope the room service stays open longer!
Stayed 10 nights in Feb 2020