Day before arrival no communication from hosts and so after messaging the “hotel“ and no response, we phoned and whilst the gentleman re-sent an email as the original had gone to junk (fair enough these things happen), he couldn’t get us off the phone quick enough!On arriving in London, and having dealt with the identification and deposit procedure, no email for check in was received, and at 3 pm (when check in was meant to happen) we started to panic.
We did arrive at the accommodation just before 4pm and it was raining heavily.
We started to fear the worst, and phoned the hosts only to be on hold and then having to leave a voicemail message. No one phoned back and we tried again and did get someone. Understandably we were panicked, wet and most unhappy at the lack of communication. The individual was not helpful but did send the email to at least let us get into the property but abruptly hung up when we did start to complain about the lack of communication. Once we were in the room we noticed a crack in the balcony window and the door was unlocked. There was no key about and as the apartment balcony was only around 20 feet up and on a main road which is next to a wall, clearly there was a security issue.Phoned hosts, asked us to send on a picture of the cracked window pane & suggested that we simply push the door handle up & that would stop door being opened from the outside, wrong & on phoning back, they would send someone round to fix, no one arrived, we didn’t sleep!