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Sapphire Hotel

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In-room safe, soundproofing, iron/ironing board, free WiFi
In-room safe, soundproofing, iron/ironing board, free WiFi
In-room safe, soundproofing, iron/ironing board, free WiFi
In-room safe, soundproofing, iron/ironing board, free WiFi

Overview of Sapphire Hotel

Sapphire Hotel

3 out of 5
Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Business services
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing

Explore the area

  • Popular LocationWestfield London Shopping Centre8 min walk
  • Popular LocationEventim Apollo14 min walk
  • Popular LocationKensington High Street17 min walk
  • AirportLondon (LHR-Heathrow)28 min drive

Choose dates to view prices

About this area


Located in London's Hammersmith neighbourhood, Sapphire Hotel is near the airport and near a metro station. Buckingham Palace and The British Museum are cultural highlights, and some of the area's notable landmarks include Piccadilly Circus and Big Ben. Enjoy an event or a match at O2 Arena, and consider making time for London Eye—a top attraction that's not to be missed. Guests love the hotel's convenience for public transportation: Goldhawk Road Underground Station is 6 minutes on foot and Shepherd's Bush Underground Station is 7 minutes.
Popular Location

What's nearby

  • Westfield London Shopping Centre - 8 min walk
  • Eventim Apollo - 14 min walk
  • Kensington High Street - 17 min walk
  • Kensington Gardens - 5 min drive
  • Kensington Palace - 13 min drive

Getting around

  • Goldhawk Road Underground Station - 6 min walk
  • London Shepherd's Bush Station - 8 min walk
  • Heathrow Airport (LHR) - 28 min drive


  • Liz Cafe - 4 min walk
  • Sindercombe Social - 4 min walk
  • Ajanta - 4 min walk
  • Jasmine - 4 min walk
  • BrewDog Shepherds Bush - 4 min walk

About this property

Sapphire Hotel

3-star London hotel in Hammersmith, walk to Westfield London Shopping Centre
Concierge services, a 24-hour front desk and a computer station are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance and a TV in a common area. All 14 soundproofed rooms feature free WiFi and DVD players. For a bit of entertainment, LED TVs come with satellite channels, and guests can also appreciate conveniences like fridges and coffee makers.
Sapphire Hotel offers 14 forms of accommodation with DVD players and a safe. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. LED televisions come with satellite channels. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Off-site parking available (GBP 6.50 per day)
  • Street parking available

Family friendly

  • DVD player
  • Fridge
  • Soundproofed rooms


  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • Romanian

Business services

  • Computer station


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors only accessible by stairs


  • Smoke-free property
  • TV in lobby

Room amenities


  • Bed sheets


  • Free toiletries
  • Hairdryer
  • Shower


  • DVD player
  • LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge


  • Iron/ironing board
  • Safe
  • Soundproofing
  • Turndown service

Similar properties

See similar properties



Check-in from 2:30 PM - 1:00 AM
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; to check in, go to 49 Shepherds Bush Road W6 7LU
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Nearby parking fee: GBP 6.50 per day
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel Hotel
Sapphire Hotel London, England
Sapphire Hotel London
Sapphire Hotel Hotel London

Frequently asked questions

Rating 5 - Excellent. 73 out of 572 reviews
5 - Excellent 13%
Rating 4 - Good. 202 out of 572 reviews
4 - Good 35%
Rating 3 - Okay. 157 out of 572 reviews
3 - Okay 27%
Rating 2 - Poor. 79 out of 572 reviews
2 - Poor 14%
Rating 1 - Terrible. 61 out of 572 reviews
1 - Terrible 11%




Staff & service




Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2018

2/5 Poor

Disliked: Property conditions & facilities
Needs improving
The location was brilliant, but the room was very dated and the bathroom had a funny smell and had mould of the ceiling. Wasn’t given the WiFi code, and booked extra for breakfast but wasn’t told when breakfast was eg. Start and finished. So we missed the breakfast we paid for
Stayed 1 night in Mar 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL EXPERIENCE but let’s start on the only positive I can think of, it’s cheap for a London hotel. Positives over! The staff were rude and dismissive of the fact that the rooms were dirty & unhygienic. The lock on my room didn’t work and all they would do about it is reassure me that nobody would come in! Couldn’t leave my possessions as they could’ve been stolen. Asked to move rooms & they refused to let me saying there were no free rooms, despite the vacancies sign showing on the front door. The fan above the bed sounded like it was about to blow off the wall and had a dirty tissue shoved behind it. The fridge didn’t work and it contained one small milk (enough for 1 cup of tea) and 4 tea bags?! The mattress was stained with dribble & heaven knows what else, my friend was greeted by three pubes on his bed. The bathroom had no soap in the dispenser and the floor tiles were shattered. The curtains had a white stain on and the bedding had three red blobs on it (I dread to think). The walls were paper thin and I could not only hear my side neighbours, I could also hear the visitor above’ s mobile vibrating. The road was also loud but in fairness it’s London so that’s to be expected. These were students staying being ridiculously loud at midnight and when I told the staff they told me that I should go and tell them to be quiet. They basically didn’t care! Awful experience, wouldn’t go back if you paid me!
Stayed 2 nights in Feb 2020

4/5 Good

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was a good size , bed was comfy and shower was great , general cleanliness was ok , but could have done with a deeper clean , DVD player didn’t work and omg the banging from the basement stairs door was awful , recommend a soft close door !!!
Stayed 2 nights in Feb 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice to stay here.Staff is very cooperative as well as the property owner.This hotel is very close to Sheepshead bus & train station & Hammersmith bus station just 5 minutes walikg distance.Overall excellent.
Stayed 3 nights in Feb 2020