- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am sending this email with great disappointment of my stay with the Pesanta chelsea spa hotel on the 15th march. On the arrival we was told that the steam room and sauna wasnt operating and only the swimming pool is allowed due to the Corona virus which is understandable but we wasnt given any warning prior to our visit or we really wouldnt have came on that day and moved back until this situation was sorted as this is one of the main reasons we was going there. If we wanted to go just swimming we could have done at a public swimming baths. Most companies are sending emails to customers of their business to keep them updated of any changes that they are making due to the corona virus and I feel that this should of been the same with the hotel to their guests. When we visited the spa we was made to feel extremely uncomfortable by the male member of staff who was working at the reception, we was being stared at whilst in the swimming pool which, as you can appreciate, left us feeling extremely as two young women, who were the only guests in the spa facility at the time. Then the condition of the room was very dusty but we left this and when we decided to then go to bed we than had noticed that the sheets on the mattress had some sort of blood stains over it on both twin beds and we had to call reception at 12am to then have a frosty response of 'you only noticed this now' and 'are you sure this wasnt done by yourselves!' We hadn't even got into the bed yet and this is why