Title: Kensington and Chelsea Apartment Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Kensington and Chelsea Apartment Apartment in London, a short walk to Kensington High Street ![Property entrance](https://images.trvl-media.com/lodging/20000000/19390000/19387700/19387605/3ca2a0bb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Apartment, 3 Bedrooms | Iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/20000000/19390000/19387700/19387605/654e3b3b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Basic Studio, 1 Double Bed | Iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/20000000/19390000/19387700/19387605/91f9c653.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Staircase](https://images.trvl-media.com/lodging/20000000/19390000/19387700/19387605/703683f2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 3 Bedrooms | Private kitchenette | Fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/20000000/19390000/19387700/19387605/1d7a67c0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Close to Kensington High Street and Hyde Park, Kensington and Chelsea Apartment has plenty to offer. Stay connected with free in-room WiFi. 5.0 ## Popular amenities - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct 2 - Oct 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=19387605&PinnedHotelID=19387605&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=19387605&PinnedHotelID=19387605&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 3 - Oct 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=19387605&PinnedHotelID=19387605&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=19387605&PinnedHotelID=19387605&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=19387605&PinnedHotelID=19387605&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=19387605&PinnedHotelID=19387605&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=19387605&PinnedHotelID=19387605&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=19387605&PinnedHotelID=19387605&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 3 of 3 rooms ![Apartment, 1 Bedroom (Flat 1A) | Iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/20000000/19390000/19387700/19387605/2858b27d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 Bedroom (Flat 1A) ### Highlights Separate dining area Fridge Flat-screen TV Separate bedroom Private bathroom Hairdryer Microwave Coffee/tea maker - 1 bedroom - Sleeps 2 - 1 Double Bed ![Apartment, 3 Bedrooms | Iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/20000000/19390000/19387700/19387605/e2513749.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 3 Bedrooms ### Highlights Separate dining area Fridge Flat-screen TV 3 bedrooms Private bathroom Hairdryer Microwave Coffee/tea maker - 3 bedrooms - Sleeps 6 - 3 Double Beds ![Basic Studio, 1 Double Bed | Iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/20000000/19390000/19387700/19387605/04c06bb6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Studio, 1 Double Bed ### Highlights Fridge Flat-screen TV Private bathroom Hairdryer Microwave Coffee/tea maker Electric kettle Stovetop - 161 sq ft - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Lobby lounge](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1190000/1183300/1183289/1ee051e1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### London Marriott Hotel Canary Wharf Canary Wharf - Free WiFi - Restaurant - Air conditioning - Gym 9.0 Wonderful 1,000 reviews £145 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/London-Hotels-London-Marriott-Hotel-Canary-Wharf.h1183289.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=7dcdccde-8aa0-49bb-bea2-33574e59b041&top_cur=GBP) Ad ![32-inch LED TV with cable channels, Smart TV](https://images.trvl-media.com/lodging/2000000/1060000/1058300/1058226/41a5c1ab.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### One Hundred Shoreditch London City Centre - 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Free WiFi - Restaurant - Air conditioning - Game room 8.6 Excellent 1,000 reviews £91 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/London-Hotels-New-Road-Hotel.h20574876.Hotel-Information?chkin=2025-10-26&chkout=2025-10-27&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=7dcdccde-8aa0-49bb-bea2-33574e59b041&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Kensington-And-Chelsea-Apartment.h19387605.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Kensington-And-Chelsea-Apartment.h19387605.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.49904%2C-0.18349&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rbZ6gUUaL2HclZybLGxsTP_7KxM=) 3A Gloucester Road, London, England, SW7 4PP #### What's nearby - Kensington High Street - 5 min walk - 0.3 miles - Imperial College London - 6 min walk - 0.4 miles - Royal Albert Hall - 9 min walk - 0.5 miles - Natural History Museum - 9 min walk - 0.5 miles - Hyde Park - 10 min walk - 0.6 miles #### Getting around - Kensington (Olympia) Station - 3 min drive - Gloucester Road Underground Station - 6 min walk - London (LCY-London City) - 52 min drive #### Restaurants - ‪Hjem - ‬3 min walk - ‪Fait Maison - ‬2 min walk - ‪Guillam Coffee House - ‬1 min walk - ‪The Queens Arms - ‬2 min walk - ‪Da Mario - ‬1 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Kensington and Chelsea Apartment Apartment in London, a short walk to Kensington High Street This smoke-free apartment building features free Wi-Fi in public areas. Each apartment provides a fridge and a microwave, plus free WiFi and a flat-screen TV with digital channels. A stovetop, a coffee/tea maker and a hairdryer are among the other amenities available to guests. Limited housekeeping is available. Kensington and Chelsea Apartment offers 2 accommodations with coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with digital channels. Housekeeping is provided on a limited basis. ## Similar properties ![Property entrance](https://images.trvl-media.com/lodging/97000000/96260000/96258700/96258628/ff345968.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Homefield Lodge Park Royal - Parking included - Free WiFi - Housekeeping - 24/7 front desk 9.0 Wonderful 162 reviews £77 includes taxes & fees 20 Oct - 21 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=96258628&PinnedHotelID=96258628&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/3000000/2240000/2234300/2234291/0a1d9922.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holland Inn Hotel Kensington - Free WiFi - Housekeeping - 24/7 front desk 5.4 1,001 reviews £80 includes taxes & fees 21 Oct - 22 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=2234291&PinnedHotelID=2234291&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/1000000/530000/522200/522132/e248e546.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Avenue Bayswater Inn Hyde Park London City Centre - 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Free WiFi - Breakfast available - Laundry - Housekeeping 7.0 Good 1,007 reviews £84 includes taxes & fees 12 Oct - 13 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=909423&PinnedHotelID=909423&HadPinnedHotel=true®ionId=-1&adults=2) ![Small Studio Apartment | In-room dining](https://images.trvl-media.com/lodging/34000000/33040000/33036800/33036772/83acf19e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### StayPrime Kensington Serviced Apartments London City Centre - Kitchen - Washer - Dryer - Free WiFi 7.8 Good 44 reviews £107 includes taxes & fees 5 Oct - 6 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=33036772&PinnedHotelID=33036772&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Coffee/tea maker - Electric kettle - Hob - Microwave - Oven - Refrigerator ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom ### Entertainment - Flat-screen TV with digital channels ### Pets - No pets allowed ### Suitability/Accessibility - Smoke-free property ### Services and conveniences - Housekeeping (limited availability) - Iron/ironing board ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - Fire extinguisher ### General - 2 units ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 6 PM Contactless check-in and check-out are available Minimum check-in age - 21 ### Check-out Check-out before 10 AM ### Special check-in instructions There is no front desk at this property Guests must contact the property for check-in information To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: GBP 100 per stay We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Safety features at this property include a fire extinguisher This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties Alcohol is not served or permitted at this property ### Property is also known as Kensington Chelsea Apartment Kensington And Chelsea Kensington and Chelsea Apartment London Kensington and Chelsea Apartment Apartment Kensington and Chelsea Apartment Apartment London ## Frequently asked questions ### Is Kensington and Chelsea Apartment pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Kensington and Chelsea Apartment? > This property doesn't offer parking. ### What time is check-in at Kensington and Chelsea Apartment? > Check-in start time: 3 PM; check-in end time: 6 PM. ### What time is check-out at Kensington and Chelsea Apartment? > Checkout is at 10 AM. ### Where is Kensington and Chelsea Apartment located? > Located in London City Centre, this apartment building is within a 5-minute walk of Kensington Gardens and Kensington High Street. Imperial College London and Royal Albert Hall are also within 10 minutes. Gloucester Road Underground Station is 6 minutes by foot and High Street Kensington Station is 12 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Kensington and Chelsea Apartment Reviews 5.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 5.8 Cleanliness ### 8.8 Location ### 5.4 Staff & service ### 5.8 Property conditions & facilities 10 - Excellent 4 8 - Good 7 6 - Okay 4 4 - Poor 9 2 - Terrible 13 ### 8/10 Good #### Bernard 18 Sept 2022 Liked: Cleanliness, room comfort Disliked: Communication Communication on arrival and to get to the apartment needs to improve ##### Bernard Stayed 1 night in Sep 2022 ### 4/10 Poor #### SILVIA 26 Oct 2022 Disliked: Cleanliness, amenities, property conditions & facilities El apartamento es más grande de lo que aparenta pero deberían mejorarlo. El colchón es inexistente, está totalmente hundido y te clavas los muelles. Las almohadas mejor ni mirarlas porque están totalmente amarillas. La limpieza es horrible, en la alfombra me encontré hasta cristales. Hay una ventana rota. El baño es pequeño pero está bien, solo tienen que arreglar el váter que estaba suelto. La nevera no funcionaba y nos la arreglaron el penúltimo día. ##### SILVIA Stayed 4 nights in Oct 2022 ### 8/10 Good #### Mary 11 Oct 2021 Liked: Cleanliness, room comfort, communication ##### Mary Stayed 1 night in Oct 2021 ### 2/10 Terrible #### Lyudmyla 1 Oct 2021 Disliked: Communication arrived to the place and no signs. tried to a bill. no answer. tried to call by phone. no answer. waited next to the door 30 min. no one opened the door. it looks awful at the door. it is scam. Lost my money. turn around and looked for another place to stay. absolutely horrible. ##### Lyudmyla Stayed 1 night in Sep 2021 ### 2/10 Terrible #### Verified traveller 26 Sept 2021 Disliked: Cleanliness, room comfort Worst experience don’t go, there is no check in person answering the phone , no towels , no clean sheets ##### Verified traveller Stayed 1 night in Sep 2021 ### 2/10 Terrible #### Austin 23 Sept 2021 Disliked: Cleanliness, room comfort, communication #### Pathetic Please don't book the accommodation, no one was picking up the phone when we called on the number provided to get the room key. We had to find another room in the middle of the night because we couldn't get in touch with the apartment owner. ##### Austin Stayed 2 nights in Sep 2021 ### 2/10 Terrible #### Tony 18 Sept 2021 ##### Tony Stayed 2 nights in Sep 2021 ### 2/10 Terrible #### Verified traveller 8 Jun 2021 Disliked: Cleanliness, property conditions & facilities, communication This is a scam. I called the owner several times but the number didnt work. I had to find another hotel for the duration of my reservation. No email and the number on the website doesnt work. BEWARE! ##### Verified traveller Stayed 2 nights in Jun 2021 ### 8/10 Good #### David 6 Jun 2021 Liked: Room comfort Disliked: Communication #### Well situated apartment in Kensington Our apartment instructions from Hotels.com advised us to ring the owner a couple of days before our arrival. To cut a long story short, Hotels.com provided us with two telephone numbers, one was constantly engaged and another ending in '53' just kept ringing and ringing. Even Hotels.com had problems getting in contact with the owner. After looking at a previous customer review, we found that the owner was contactable via the reception at CROMWELL INTERNATIONAL HOTEL down the next street where we went to sort out our stay and were given the key. It had been very stressful trying to get in contact with someone about our stay - this should not have happened to us. We arrived at our apartment which was well situated in relation to museums, Chelsea and other sights. The apartment had two bedrooms with clean bedding. However, the apartment is very ‘tired’ and needs decorating and updating. The back bedroom has a boiler in it in the corner and it can be difficult getting to sleep at night with it’s constant ‘clicking’ and firing up every few minutes. There is no extractor fan in the shower room so there is mould along the top of the ceiling. Also, there is a large broken tile on the bottom step of the shower area which needs attention. Despite the few negative points, we made the most of out stay at the apartment. It’s a shame the owners haven’t renovated the apartment as it could be really lovely. ![Sharp floor bar in kitchen area needs serious attention. ](https://a.travel-assets.com/ugc/hotel-reviews/81BBA40AEFE7DF5AD320971A9F557D81777FF5311622287812512.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Tiled step in shower room needs serious attention ](https://a.travel-assets.com/ugc/hotel-reviews/3B3D17E4E7EA777BCC65ED0BF8450E3991065D041622287811460.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Floor area in kitchen area - lethal floor bar that you could hurt your foot on. ](https://a.travel-assets.com/ugc/hotel-reviews/BB2610EE5E5A6E8FB1CCE78BC1E97423107292FA1622287812166.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### David Stayed 5 nights in May 2021 ### 6/10 Okay #### Verified traveller 6 Jun 2021 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication The property had everything we needed for us, a family of four. Great location too. ##### Verified traveller Stayed 3 nights in Jun 2021 ### 2/10 Terrible #### AJ 19 Mar 2021 Disliked: Cleanliness, room comfort, communication ##### AJ Stayed 1 night in Mar 2021 ### 2/10 Terrible #### Verified traveller 21 Dec 2020 Disliked: Cleanliness, amenities, communication Terrible communication with the owner of the property from the beginning (tried calling 2 days to get check in instructions and there was no answer until the night before check in and when in the apartment for another issue and never got a call back). The cigarette smell in the apartment was very strong and the boiler stopped working several times so heating didn't work properly (in winter time). Also the television never worked. Tried contacting the owner but never answered. NOT RECOMMENDED at all. Location is good but the rest is terrible. ##### Verified traveller Stayed 2 nights in Dec 2020 ### 4/10 Poor #### Verified traveller 16 Nov 2020 Disliked: Room comfort, communication #### I tried to call them on the number given for 3 day details said Ironing board. No ironing board. Oven - no oven. TV - tv ariel connection broken. Could not get answer to the phone number given ever. Clean but smelt of damp. ##### Verified traveller Stayed 2 nights in Nov 2020 ### 2/10 Terrible #### Colin 29 Nov 2018 We arrived a little earlier than arranged, 2:40 instead of 3:00. Tried to call owners to see if they could come a little earlier, as it was pouring with rain and we were standing out in it, no answer. Tried several times to contact them,40 minutes, never got an answer. Called Hotels.com. After a further 30 minutes, they were able to contact the owners. Hotels.com then told me we had to walk to a hotel about a half mile away, in the pouring rain, to collect the keys as the owners were not coming. Not being familiar with London, Hotels.com had to direct me to the hotel to collect the keys. UNBELIEVABLE, over an hour and a half waiting in the rain before we could get in. No apology or any other contact with the owners. WILL NEVER BOOK THIS APARTMENT AGAIN AND STRONGLY ADVISE NOBODY DOES!! ##### Colin Stayed 1 night in Nov 2018 ### 8/10 Good #### Neil 27 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Better than the reviews give credit for. We visited for the winter wonderland in Hyde park and the apartment location was perfect. The apartment had everything needed for a short stay the beds kitchen and bathroom were all clean and tidy and basic kitchen appliances availible for longer stays. Price was reasonable for the area, time if year and location and would stay again if needed. Please note collection of keys should be from the cromwell international only a few minutes from apartment if unable to give accurate meet time to the host. ##### Neil Stayed 2 nights in Nov 2018 ### 2/10 Terrible #### Verified traveller 20 Nov 2018 Disliked: Staff & service, amenities, property conditions & facilities beliggenhed, Meget dårlig oplevelse ved ankomsten, måtte ringe 19 gange inden vi kom i kontakt med en person, selvom vi havde aftalt hjemmefra hvornår vi var der. ##### Verified traveller Stayed 3 nights in Nov 2018 ### 10/10 Excellent #### dennis 16 Oct 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Near to resto shops bus and train station ##### dennis Stayed 1 night in Oct 2018 ### 4/10 Poor #### Romain 14 Oct 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Romain Stayed 2 nights in Oct 2018 ### 2/10 Terrible #### Verified traveller 8 Oct 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No volvemos Aunque la persona que nos entregó las llaves intentó ayudarnos, no es un apartamento para 7 adultos, tal y como dijo el anuncio, porque faltaba una cama (solo había 3 camas dobles) Tuvimos que dormir 3 adultos en una cama. No hay calefacción. Solo nos dieron una llave para 7 personas. La caldera estaba en una de las habitaciones y olía a gas. El estado de la casa en general era bastante malo. ##### Verified traveller Stayed 2 nights in Oct 2018 ### 4/10 Poor #### Judith 7 Oct 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Our Europe Trip from Down Under. The place was hard to find, no sign or notice, we end up paying the taxi driver extra (with meter) to ring the owner and check the correct address. the place was very dusty, one double bed was located on the attic, which we cannot not stand up. the stair design was dangerous, heater, oven and TV not working. no bath mat supplied when the bath room has stairs and broken tiles. not pleasant at all, Hotel .com should have a standard check before listing this type of place. no lifts we end up helping another tenant located on the fourth floor with her 25kg luggage, next door tenant complained about have to ask another tenant to let her into her own apartment for few days before getting her own key and was unable to contact the owner or Manager. the only thing is, its close to Kensington Palace and some shops. not worth the price we paid for. 4 chairs only for a booking of 6 people and our group is not fussy, happy with basic essentials. Not Happy Jan ##### Judith Stayed 4 nights in Sep 2018 ### 6/10 Okay #### Joseph H 6 Oct 2018 Liked: Cleanliness, room comfort Disliked: Staff & service ##### Joseph H Stayed 2 nights in Oct 2018 ### 10/10 Excellent #### rojyar 27 Sept 2018 Liked: Cleanliness, property conditions & facilities, room comfort #### Would be book again Everything was okay, good location, house was clean but when we check in the guy who give us a key he wasn’t friendly at all he didn’t even show us anything just hand the key outside and say bye. ##### rojyar Stayed 1 night in Sep 2018 ### 8/10 Good #### Verified traveller 16 Sept 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good location, very near to central London and outside congestion zone. Lovely rooms. ##### Verified traveller Stayed 1 night in Sep 2018 ### 4/10 Poor #### Michael J 14 Sept 2018 Good location and near to tube, shops and restaurants close by for all your needs. Basic facility, with a very noisy front door that slammed shut each time people entered or exited. We had a normal domestic combination boiler in our room which serviced the whole building, so each time someone in the building turned on the hot tap, the boiler would fire up, this was noisy. In the morning several people using the shower at the same time, meant the water was initially hot but then went cold as it was not meant for this kind of use. ##### Michael J Stayed 1 night in Sep 2018 ### 2/10 Terrible #### grada 7 Sept 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Appalling! Unhelpful Contact numbers, lack of clear directions to property which in itself was in poor condition, curtain hooks missing, dust every where. The so called well equipped kitchen had just one teaspoon tomorrow see and 2 mugs. No complementary tea or coffee ( sachets seemed old no expiry date) no acces to TV or wifi as no directions on use found. Step into shower had broken metal strip . Entrance hall a big damp mark on carpet. Would expect to paid to stay there ever again. Left concerns with proprietor without any response. My advise don't bother. 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