Overview of Emperors Gate Residence by Allô Housing

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Guest reviews

3.5 / 5Good
16 reviews
Guests rated this property 3.8/5 for cleanliness.


  • Free WiFi
  • Kitchen
  • Washer


What's nearby

Popular LocationNatural History Museum9 min walk
Popular LocationKensington Palace13 min walk
RestaurantThe Jam Cupboard3 min walk
RestaurantPolo Bar3 min walk
AirportLondon (LHR-Heathrow)32 min drive

Choose dates to view prices

  • Studio Suite

    Room amenities

    • 495 sq ft
    • Sleeps 4
    • 1 Double Bed and 1 Double Sofa Bed
    More details
  • Deluxe Apartment, 1 Double Bed with Sofa bed

    Room amenities

    • 215 sq ft
    • 1 bedroom
    • Sleeps 4
    • 1 Double Bed and 1 Double Sofa Bed
    More details
  • Superior Penthouse

    Room amenities

    • 2 bedrooms
    • Sleeps 6
    • 1 Double Sofa Bed, 1 Double Bed and 2 Single Beds
    More details

About this area


Located in London City Centre neighbourhood, Emperors Gate Residence by Allô Housing is connected to a shopping centre. Kensington Palace and Royal Albert Hall are notable landmarks, and travellers looking to shop may want to visit Cromwell Road and Kensington High Street. Looking to enjoy an event or a game? See what's going on at Stamford Bridge Stadium or SSE Arena, Wembley. Our guests love the property's location for the sightseeing.

Visit our London travel guide
Popular Location

What's nearby

  • Natural History Museum - 9 min walk
  • Victoria and Albert Museum - 13 min walk
  • Kensington Palace - 13 min walk
  • Royal Albert Hall - 14 min walk
  • Harrods - 5 min drive

Getting around

  • Kensington (Olympia) Station - 4 min drive
  • Gloucester Road Underground Station - 4 min walk
  • London (LHR-Heathrow) - 32 min drive


  • The Jam Cupboard - 3 min walk
  • Polo Bar - 3 min walk
  • Umami - 3 min walk
  • Light of India - 3 min walk
  • Pizza Express - 4 min walk

About this property

Emperors Gate Residence by Allô Housing

Luxury apartments connected to a shopping centre in London City Centre, walk to Kensington High Street
This smoke-free apartment building features free WiFi in public areas. Each apartment provides a kitchen with a fridge, an oven, a hob and a microwave. Guests will appreciate conveniences, such as a washing machine and a living room, while a flat-screen TV with cable channels and Netflix provide a bit of entertainment. Housekeeping is available on request.
Emperors Gate Residence by Allô Housing offers 8 forms of accommodation with coffee/tea makers and a hairdryer. This accommodation offers separate living rooms and includes desks. Accommodation at this 4.5-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and complimentary toiletries.
This London apartment provides complimentary wireless Internet access. Flat-screen televisions come with cable channels and Netflix. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on request.

Property amenities


Free WiFi

Parking and transport

Free parking nearby
Street parking


Fridge (full size)
Coffee/tea maker


Bed sheets provided


Combined bath/shower
Free toiletries
Toilet paper
Towels provided

Living spaces

Living room
Dining room
Sitting area


Flat-screen TV with cable service


Washing machine

Work spaces

Laptop workspace




No pets or service animals


Upper floors accessible by stairs only
No lifts
Smoke-free property

Services and conveniences

Housekeeping (on request)
Iron/ironing board
Blackout curtains

Location highlights

Connected to a shopping centre
In the city centre


8 rooms



Check-in between 3:30 PM and 9:00 PM
Minimum check-in age - 18


Check-out before 11 AM

Special check-in instructions

There is no front desk at this property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance

Access methods

Key retrieval, private entrance


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

American Express
Diners Club
JCB International

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: GBP 300 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-in fee: GBP 40 for check-in between 8:00 PM and 11:00 PM
  • Cleaning/housekeeping/linen fees vary based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Emperors Gate By Allo Housing
Emperors Gate Residence by Allô Housing London
Emperors Gate Residence by Allô Housing Apartment
Emperors Gate Residence by Allô Housing Apartment London

Frequently asked questions

Can I cancel my reservation for free at Emperors Gate Residence by Allô Housing and receive a full refund?
Yes, Emperors Gate Residence by Allô Housing offers free cancellation on select room rates, because flexibility matters! Please refer to Emperors Gate Residence by Allô Housing cancellation policy on our site for more details about any exclusions or requirements.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
There is free parking nearby.
What time is check-in at this property?
Check-in is from 3:30 PM to 9:00 PM. Late check-in is available from 8:00 PM to 11:00 PM for a fee of GBP 40.
What time is check-out at this property?
Checkout is at 11 AM.
Where is this property located?
Located in London City Centre, this luxury apartment building is within a 10-minute walk of Cromwell Road, Kensington High Street, and Natural History Museum. Kensington Gardens and Victoria and Albert Museum are also within 15 minutes. Gloucester Road Underground Station is only a 4-minute walk and South Kensington Underground Station is 13 minutes.

Guest reviews

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, room comfort

The stay was just alright, it wasnt very clean as well. The shower was stucked so the water wouldnt drain properly. Called the customer service, no one came and repair even they said they are going to send someover to fix it. Do bear in mind that you will have to collect your key at a differnet place even youre checking in within the chek-in time, which was quite inconvenience in my opinion

Stayed 4 nights in Dec 2019


  • Liked: Room comfort
  • Disliked: Cleanliness, property conditions & facilities

Very Disappointed

The place is in a super location and could be great. But these were the things I found poor. I would not recommend this place and the response to my complaints was not great. 1. Firstly on arriving the place was very cold outside of the Kitchen. I assume that somebody had turned on the heating in the kitchen and then realized they couldn’t in the sitting room. I reported the fault and somebody was sent over to help. It was clear that the heater had not been working for some time as the socket was faulty. 2. In addition to this the lights in the sitting room did not work and the lights on entry to the property did not work either. 3. The most serious concern was relating to the lack of lighting in the stairway which should have been linked to a sensor. This was not working meaning that lights only came on part way down the stairs. The lights were clearly in need of attention and left not working and as this is a health and safety issue was unacceptable. 4. There was damage to a number of ceilings which looked like water damage from upstairs and also water damage from outside. This clearly was not a new issue with peeling paint and electrics added over the top of the plasterboard. 5. The front door key to the property from the street is not working well. It took me over a minute to enter one evening. 6. The sink tap fixing in the kitchen is loose 8. My credit card was charged a non sterling transaction - I was not informed of this 9.percolata dirty from previous visitor

Stayed 2 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location. 5 minutes from Gloucester underground station. Very accessible to several museums and in the heart of central London!!! Would recommend to anybody traveling with 4.

Stayed 7 nights in Aug 2019


  • Liked: Cleanliness, property conditions & facilities, room comfort

Nice, clean, slightly off the beaten path

Only complaints: didn’t know it was a 4th floor walk up-we had HEAVY suitcases Rug under bed was spotted-little grubby Loved the charm, price was great, aside from rug, VERY CERY clean!

Stayed 2 nights in Jul 2019


  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room does not look like the pictures

The room does not look like the pictures. You will get a room with cheap Ikea furniture. Also, the check in process is ridiculous. They seem like do not care if you want to stay or not. They treat you like bagging them for you room that you have paid for it!!!

Stayed 6 nights in Jul 2019