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Crystal Lodge Hotel

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In-room safe, iron/ironing board, cots/infant beds, free WiFi
In-room safe, iron/ironing board, cots/infant beds, free WiFi
In-room safe, iron/ironing board, cots/infant beds, free WiFi
In-room safe, iron/ironing board, cots/infant beds, free WiFi

Overview of Crystal Lodge Hotel

Crystal Lodge Hotel

2.0 star property
Guests rated this property 2.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Kitchen
  • Breakfast available
  • Parking available
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
49 Brigstock Road, Thornton Heath, England, CR7 7JH

Explore the area

  • Popular LocationClapham Common13 min drive
  • Popular LocationSt. Thomas' Hospital19 min drive
  • Popular LocationWestminster Abbey20 min drive
  • AirportLondon (LHR-Heathrow)39 min drive

Choose dates to view prices

About this area

Thornton Heath

Located in Thornton Heath, Crystal Lodge Hotel is near a train station. Buckingham Palace and Royal Albert Hall are cultural highlights, and travellers looking to shop may want to visit Harrods and Liverpool Street. Looking to enjoy an event or a game? See what's going on at O2 Arena or The Oval. Guests appreciate the hotel's central location.

What's nearby

  • Clapham Common - 13 min drive
  • St. Thomas' Hospital - 19 min drive
  • Westminster Abbey - 20 min drive
  • Westminster Bridge - 20 min drive
  • Big Ben - 20 min drive

Getting around

  • Croydon Thornton Heath Station - 3 min walk
  • Waddon Marsh Tram Station - 4 min drive
  • Heathrow Airport (LHR) - 39 min drive


  • Blue and Orange Café Bar - 6 min walk
  • Santok Maa's Bhel Poori House - 11 min walk
  • Guia Kitchen - 12 min walk
  • Morleys Fried Chicken - 13 min walk
  • Emek Kebab - 13 min walk

About this property

Crystal Lodge Hotel

Thornton Heath hotel in Bensham Manor with free parking
Valet parking, coffee/tea in a common area and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. All 14 rooms offer free WiFi, room service and LED TVs. Guests will also find coffee makers, ceiling fans and safes.
Crystal Lodge Hotel offers 14 forms of accommodation with a safe and coffee/tea makers. Guests can make use of the shared/communal kitchen. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. LED televisions are featured in guestrooms. Microwaves, fridges and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (GBP 10 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–9:30 AM: GBP 3.5 for adults and GBP 1 for children
  • Room service available
  • Coffee/tea in a common area

Family friendly

  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Microwave (on request)
  • Fridge (on request)


  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • English
  • Hungarian
  • Spanish


  • BBQ grill(s)
  • Garden
  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible parking


  • Smoke-free property

Room amenities


  • Ceiling fan
  • Cots/infant beds (surcharge)


  • Free toiletries
  • Hairdryer (on request)
  • Shower/bath combination


  • LED TV

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Fridge (on request)
  • Shared kitchen access


  • Iron/ironing board (on request)
  • Safe

Similar properties

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Check-in from 1 PM - 1:00 AM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for GBP 20 per stay

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: GBP 3.5 for adults and GBP 1 for children (approximately)
  • Valet parking fee: GBP 10 per night
  • Crib (infant bed) fee: GBP 20 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Property is also known as

Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel
Crystal Thornton Heath
Crystal Lodge Hotel Hotel
Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel Hotel Thornton Heath

Frequently asked questions

Overall score and ratings

Rating 5 - Excellent. 14 out of 110 reviews
5 - Excellent 13%
Rating 4 - Good. 22 out of 110 reviews
4 - Good 20%
Rating 3 - Okay. 19 out of 110 reviews
3 - Okay 17%
Rating 2 - Poor. 21 out of 110 reviews
2 - Poor 19%
Rating 1 - Terrible. 34 out of 110 reviews
1 - Terrible 31%




Staff & service




Property conditions & facilities

2/5 Poor

Disliked: Staff & service, amenities, property conditions & facilities
I had the worst experience at this place. I paid for a private bathroom & toilet but when I got there they told me I had to share. The images of the bathroom looked nothing like what they had. They are definitely misleading and I regret going there. Staff was rude. There was also a broken window which meant I could hear all the noise from outside!
Stayed 1 night in Oct 2021

2/5 Poor

Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Fantastic team were very accommodating, humanity helped me in a challenging moment.
Stayed 1 night in Aug 2020

1/5 Terrible

Yep terrible
Stayed 2 nights in Jul 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crystal lodge has more comparison to an old chip stone than a crystal! Although I was definitely not expecting the Ritz, it is a 2star Afterall. When I arrived I was made to walk along the road about 7min walk to get a cash point as the card machine wasn’t wirking, which as a bit inconvenient but these things can happen. I got back and was greeted by a stron smell of old fried food throughout, went to my room , opened the door and it definitely wasn’t like narnia, it was worse than the dorms at school camp, there was 2 beds, the springs felt like they were coming through, the walls look like a group of toddlerS had attacked the walls, the floor and the walls were very dirty. Giving the fact that they have been closed due to a pandemic you’d think they’d have taken the chance to disinfect the place. There was a kettle there , no cups or refreshments though and no sink in room to fill it! The cupboard and drawers where screaming for dettol. The communal bathroom was a lot to be desired, the bath /shower was so dirty I wouldn’t even bath my dog I’m it! There was no hand towels to dry your hands on and there was a whole other world living on the toilet, unbelievably disgusting. I left my room and went in search of another hotel on other side of town, I went back just after midnight & asked for a refund, I was able to get 1 night back &explained I couldn’t stay & I felt unsafe and uncomfortable. If you can avoid this place please do!
Stayed 1 night in Jul 2020