Title: Crystal Lodge Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Crystal Lodge Hotel Hotel in Thornton Heath with free parking ![Interior](https://images.trvl-media.com/lodging/11000000/10420000/10413900/10413819/e07b4407.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Double Room, Private Bathroom | In-room safe, iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/11000000/10420000/10413900/10413819/42c4ed18.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, coffee/tea maker](https://images.trvl-media.com/lodging/11000000/10420000/10413900/10413819/e2ec3983.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/11000000/10420000/10413900/10413819/2cbf2fd1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/11000000/10420000/10413900/10413819/c6ce96b8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Crystal Lodge Hotel provides a peaceful retreat in Bensham Manor with its picturesque garden and barbecue area. Travelers enjoy complimentary coffee and tea in the lobby, WiFi access, and can count on helpful staff at the 24-hour front desk whenever assistance is needed. 5.6 ## Popular amenities - Room service - Parking available - Laundry - Housekeeping - 24/7 front desk - Parking included £63 includes taxes & fees 26 Oct - 27 Oct ## Room options ### Check availability for these dates Tonight [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=10413819&PinnedHotelID=10413819&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=10413819&PinnedHotelID=10413819&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 17 - Oct 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=10413819&PinnedHotelID=10413819&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=10413819&PinnedHotelID=10413819&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=10413819&PinnedHotelID=10413819&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=10413819&PinnedHotelID=10413819&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=10413819&PinnedHotelID=10413819&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=10413819&PinnedHotelID=10413819&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ![Single Room, Shared Bathroom | In-room safe, iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/11000000/10420000/10413900/10413819/614efc70.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room, Shared Bathroom ### Highlights LED TV Ceiling fan Shower/bath combination Coffee/tea maker Shared/communal kitchen Wardrobe In-room safe Daily housekeeping - 65 sq ft - Sleeps 1 - 1 Single Bed ![Single Room, Private Bathroom | In-room safe, iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/11000000/10420000/10413900/10413819/46f5d8c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room, Private Bathroom ### Highlights LED TV Ceiling fan Shower/bath combination Private bathroom Coffee/tea maker Shared/communal kitchen Daily housekeeping In-room safe - 75 sq ft - Sleeps 1 - 1 Single Bed ![Double Room, Shared Bathroom | In-room safe, iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/11000000/10420000/10413900/10413819/1075230f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Shared Bathroom ### Highlights LED TV Ceiling fan Shower/bath combination Coffee/tea maker Shared/communal kitchen Wardrobe In-room safe Daily housekeeping - 75 sq ft - Sleeps 3 - 1 Double Bed ![Double Room, Private Bathroom | In-room safe, iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/11000000/10420000/10413900/10413819/0726675c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Private Bathroom ### Highlights Patio LED TV Ceiling fan Shower/bath combination Private bathroom Coffee/tea maker Shared/communal kitchen Wardrobe - 97 sq ft - Sleeps 3 - 1 Double Bed ![In-room safe, iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/11000000/10420000/10413900/10413819/796c087e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, Accessible, Shared Bathroom ### Highlights LED TV Ceiling fan Shower/bath combination Coffee/tea maker Shared/communal kitchen Wardrobe In-room safe Daily housekeeping - 86 sq ft - City view - Sleeps 3 - 2 Single Beds ![Triple Room, Shared Bathroom | In-room safe, iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/11000000/10420000/10413900/10413819/54cf1661.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room, Shared Bathroom ### Highlights LED TV Ceiling fan Shower/bath combination Coffee/tea maker Shared/communal kitchen Wardrobe In-room safe Daily housekeeping - 118 sq ft - Sleeps 3 - 3 Single Beds ![In-room safe, iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/11000000/10420000/10413900/10413819/796c087e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room, Shared Bathroom ### Highlights LED TV Ceiling fan Shower/bath combination Coffee/tea maker Shared/communal kitchen Wardrobe In-room safe Daily housekeeping - 129 sq ft - City view - Sleeps 4 - 2 Double Beds ![Family Quadruple Room, 2 Bedrooms, Private Bathroom | In-room safe, iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/11000000/10420000/10413900/10413819/00d45d09.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, 2 Bedrooms, Private Bathroom ### Highlights LED TV Ceiling fan Separate bedroom Shower/bath combination Private bathroom Coffee/tea maker Shared/communal kitchen Daily housekeeping - 108 sq ft - 1 bedroom - City view - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/56000000/55210000/55208000/55207977/04ca9931_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Courtyard by Marriott London Heathrow Airport Heathrow Villages - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.0 Wonderful 1,305 reviews £85 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/London-Hotels-Courtyard-By-Marriott-London-Heathrow-Airport.h55207977.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=ded50e43-f95b-4596-9a6f-3d466bc7b79f&top_cur=GBP) Ad ![LCD TV](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/21000000/20470000/20463400/20463397/888cde36_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### MOXY London Heathrow Airport Cranford - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Crystal-Lodge-Hotel.h10413819.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Crystal-Lodge-Hotel.h10413819.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.39751%2C-0.10348&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=EPs40cJMVN59Yab9mBW15to-jwU=) 49 Brigstock Road, Thornton Heath, England, CR7 7JH #### What's nearby - Selhurst Park Stadium - 16 min walk - 0.9 miles - Crystal Palace Park - 6 min drive - 2.3 miles - Clapham Common - 13 min drive - 5.3 miles - Big Ben - 24 min drive - 8.5 miles - Buckingham Palace - 24 min drive - 8.8 miles #### Getting around - Croydon Thornton Heath Station - 3 min walk - Centrale Tram Station - 4 min drive - Heathrow Airport (LHR) - 74 min drive #### Restaurants - ‪Pawsons Arms - ‬11 min walk - ‪Costa Coffee - ‬5 min walk - ‪Da Pizza Box - ‬1 min walk - ‪Prince George - ‬11 min walk - ‪Yah-So - ‬11 min walk ## About this property ### Crystal Lodge Hotel Hotel located in Bensham Manor A terrace, a garden and dry cleaning/laundry services are just a few of the amenities provided at Crystal Lodge Hotel. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Free self-parking, plus valet parking (surcharge) - A front desk safe, concierge services and a 24-hour front desk - Barbecues, coffee/tea in reception and tour/ticket information - Guest reviews give top marks for the helpful staff Room features All guestrooms at Crystal Lodge Hotel offer comforts such as free WiFi and safes. Other amenities include: - Shower/bath combinations and free toiletries - Communal kitchens, on-request microwaves and cots/infant beds ## Similar properties ![Standard Double Room, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/23000000/22210000/22201000/22200932/393eab64.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### easyHotel London Croydon Fairfield - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk 6.2 1,004 reviews £37 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=22200932&PinnedHotelID=22200932&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/870000/866600/866550/1c6f4ab7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Leonardo Hotel London Croydon Fairfield - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.6 Excellent 1,006 reviews £63 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=866550&PinnedHotelID=866550&HadPinnedHotel=true®ionId=-1&adults=2) ![Suite | Terrace/patio](https://images.trvl-media.com/lodging/1000000/900000/891100/891023/cd09856a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### London Croydon Aerodrome Hotel, BW Signature Collection Waddon - 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Parking included - Free WiFi - Restaurant - Air conditioning 5.8 708 reviews £51 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=76041&PinnedHotelID=76041&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Valet parking on site (GBP 10 per night) - Limited on-site parking ### Food and drink - Coffee and tea in common areas ### Family friendly - Cot (surcharge) - Laundry facilities - Microwave on request - Refrigerator on request ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Barbecue grill - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair accessible (may have limitations) ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Cot (surcharge) ### Bathroom - Free toiletries - Hair dryer (on request) - Private or shared bathroom - Shower/bathtub combination - Towels provided ### Entertainment - LED TV ### Food and drink - Coffee/tea maker - Limited room service - Microwave on request - Refrigerator on request - Shared kitchen access ### More - Ceiling fan - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 1 PM; check-in end time: 1:00 AM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are available for GBP 20.0 per stay ### Payment types at the property ## Important information ### Optional extras - Valet parking fee: GBP 10 per night - Crib (infant bed) fee: GBP 20.0 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Crystal Lodge Hotel Thornton Heath Crystal Lodge Hotel Crystal Thornton Heath Crystal Lodge Hotel Hotel Crystal Lodge Hotel Thornton Heath Crystal Lodge Hotel Hotel Thornton Heath ## Frequently asked questions ### Is Crystal Lodge Hotel pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Crystal Lodge Hotel? > As of 16 Oct 2025, prices found for a 1-night stay for 2 adults at Crystal Lodge Hotel on 26 Oct 2025 start from £63.0, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/London-Hotels-Crystal-Lodge-Hotel.h10413819.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Crystal Lodge Hotel? > Self-parking is free at this property. ### What time is check-in at Crystal Lodge Hotel? > Check-in start time: 1 PM; check-in end time: 1:00 AM. Late check-in is available during limited hours. ### What time is check-out at Crystal Lodge Hotel? > Checkout is at 11 AM. ### Where is Crystal Lodge Hotel located? > Located in Bensham Manor, this hotel is within 9 miles (15 km) of Clapham Common, London Eye and Big Ben. Buckingham Palace and London Bridge are also within 9 miles (15 km). Croydon Thornton Heath Station is only a 3-minute walk and Selhurst Station is 18 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Crystal Lodge Hotel Reviews 5.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 31 8 - Good 41 6 - Okay 42 4 - Poor 34 2 - Terrible 56 ### 5.8/10 Cleanliness ### 6.8/10 Staff & service ### 5.6/10 Amenities ### 5.2/10 Property conditions & facilities ### 6.0/10 Eco-friendliness ### 6/10 Okay #### Andy 4 Jul 2025 Liked: Staff & service Location, staff, excellent. Bathroom needed lots of attention ##### Andy Stayed 1 night in Jul 2025 ### 6/10 Okay #### Denepher 7 Feb 2025 For a quick, one night stay, at the price, it was adequate. ##### Denepher Stayed 1 night in Feb 2025 ### 8/10 Good #### Mavis 5 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities The receptionist was very nice and kind to me. ##### Mavis Stayed 1 night in May 2025 ### 8/10 Good #### Sean 22 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good Warm cosy relaxing stay ##### Sean Stayed 1 night in Dec 2024 ### 4/10 Poor #### Lucy 11 Jul 2025 The room I had booked was with a bathroom but the room I was given only had a sink and a shower with a shared bathroom down the hall. They ‘upgraded’ me to a room with more beds but still only had a shower and sink. Shower was really old and over all the room was grungy. ##### Lucy Stayed 1 night in Jul 2025 ### 8/10 Good #### Miss A 19 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Crystal Lodge Hotel Very good could use improvement but it is a great place to stay encouraged to visit there at least once or more ##### Miss A Stayed 2 nights in Feb 2024 ### 2/10 Terrible #### sherry 26 May 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities U need to explain to person that they are sharing a bathroom with strangers the place was very smelly overall i can't imagine taking kids there i will never refuse or let anyone i know go there is not ##### sherry Stayed 3 nights in May 2025 ### 4/10 Poor #### Dianne 13 Oct 2024 Disliked: Cleanliness, property conditions & facilities Very small Room, the bathroom is dirty and mouldy. The location was great for convenience. ##### Dianne Stayed 1 night in Oct 2024 ### 6/10 Okay #### Catherine 7 Feb 2025 Liked: Staff & service Disliked: Cleanliness #### Cosy welcoming but needs a clean The welcome and customer care were excellent. Clean bedding but other cleaning jacking dirty shower and dusty room. ##### Catherine Stayed 1 night in Feb 2025 ### 10/10 Excellent #### zahraa 9 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The receptionist have great manners ##### zahraa Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Eliana 11 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent 👍 ##### Eliana Stayed 1 night in Sep 2024 ### 6/10 Okay #### Tony 25 Apr 2024 Liked: Staff & service It is what it is - essentially a hostel, but with separate rooms. Comfy, clean enough and warm. Friendly & helpful reception staff. ##### Tony Stayed 1 night in Apr 2024 ### 8/10 Good #### Ade 25 Nov 2024 Liked: Staff & service, amenities Wonderful staff, the room was very warm and comfortable! Shared bathroom and kitchen were clean too! It felt like more like a large house than a hotel, which might be great for some. The staff had every possible amenity I required and I'm grateful for the extended stay despite my late check in. Just be aware that as it's close to the high street (not necessarily a bad thing), you might get the odd busy traffic noise near you. Good, decent place to sleep for the night for a decent price. ##### Ade Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Melvin 20 Oct 2024 Liked: Cleanliness, staff & service, room comfort #### Goid value The gentleman at xheck in was very nice and so helpful Outside of hotel needs some tlc but my room, although basic was clean and comfortable and fitted with my needs Good value would stay again ##### Melvin Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Nozomi 28 May 2024 Liked: Staff & service, amenities Nice and friendly staff. Our family room was all new beds so I could sleep well. I just feel bad for another customer. My children were so happy stay here so running around and making noise. ##### Nozomi Stayed 8 nights in May 2024 ### 2/10 Terrible #### Max 17 Dec 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Very dirty, poor condition. 2 of 4 guests opted to book other rooms upon seeing the room. Even the staff told us we shouldn’t have bothered with crystal lodge. ##### Max Stayed 1 night in Dec 2024 ### 6/10 Okay #### Asma 17 Aug 2023 Liked: Staff & service Disliked: Cleanliness, amenities smelt of smoke in the room but otherwise fine. Don't expect too much, good for one or two nights ##### Asma Stayed 1 night in Aug 2023 ### 6/10 Okay #### tracey 19 Aug 2024 Liked: Staff & service, room comfort #### Thank you Walid We were Immediately upgraded by Walid. A very friendly welcome and seemed to be on duty 24/7. It is somewhere ok to get some sleep. Shared toilet and bathroom off putting> However Walid made up for the lodges short comings with his warm welcome ##### tracey Stayed 1 night in Aug 2024 ### 6/10 Okay #### Errin 15 Oct 2023 Disliked: Staff & service Was nice enough, not overly fancy. Communal bathrooms for rooms which was a little awkward but fine. Rooms were clean but bathroom could be cleaner. Minimal contact with staff but we’re friendly enough when engaged. ##### Errin Stayed 3 nights in Oct 2023 ### 8/10 Good #### Violeta 15 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like the location,in the room is comfortable Sure not comfortable with bath room outside and no lift ##### Violeta Stayed 1 night in Sep 2022 ### 2/10 Terrible #### Marcia 18 Aug 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Awful Awful avoid at all costs - not clean, bed broken shower not working water on taps in bathroom would not go off not clean and generally a huge let down. ![](https://a.travel-assets.com/ugc/hotel-reviews/8B7E32BDD8F49270F73F7ECE36ECE4BBF19041301723982842758.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/97D42D09E73CC599301CD089F280DB1908A478D31723982842574.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8B7E32BDD8F49270F73F7ECE36ECE4BBF19041301723982842821.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marcia Stayed 1 night in Aug 2024 ### 2/10 Terrible #### Marcia 18 Aug 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Awful Awful avoid at all costs - not clean, bed broken shower not working water on taps in bathroom would not go off not clean and generally a huge let down. ![](https://a.travel-assets.com/ugc/hotel-reviews/8B7E32BDD8F49270F73F7ECE36ECE4BBF19041301723982842758.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/97D42D09E73CC599301CD089F280DB1908A478D31723982842574.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8B7E32BDD8F49270F73F7ECE36ECE4BBF19041301723982842821.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marcia Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Awelewa Doris 28 May 2024 Liked: Staff & service, amenities, property conditions & facilities The room was too small, not as big as what was seen on the website. The bed couldn't conveniently contain two people. However, Mr Peter, the receptionist that received us, gave us excellent customer service. He made us feel at home. Kudos to him. ##### Awelewa Doris Stayed 8 nights in Feb 2024 ### 4/10 Poor #### Louise 4 Jul 2023 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The staff were very helpful but the bed mattress really uncomfortable and the shared bathroom in need of decorating and modernising. The disappointment was the pictures advertising the property is very misleading I actually thought there was a garden area with seating in fact it was very overgrown and very uninviting. A lot of money paid for this budget hotel for 1 night. ##### Louise ### 2/10 Terrible #### Verified traveller 12 Jun 2022 Disliked: Cleanliness, property conditions & facilities, room comfort #### Hotel worse than a refugee camp Horrible place - nothing like it looked on-line and didn’t even bother staying for the second pre-paid night, it was such an ordeal! Felt like there were fleas in the bed and woke up with a rash - avoid at all costs if you value your health and sense of good judgement! ##### Verified traveller Stayed 2 nights in Jun 2022 ## Expedia's Latest Trends ### Hotels > [Hilton London Metropole](https://www.expedia.co.uk/London-Hotels-Hilton-London-Metropole.h26134.Hotel-Information) > > [ARK Canary Wharf](https://www.expedia.co.uk/London-Hotels-The-Collective-Canary-Wharf.h36660267.Hotel-Information) > > [The Cumberland, London](https://www.expedia.co.uk/London-Hotels-Great-Cumberland-Place.h21659.Hotel-Information) > > [Hilton London Olympia](https://www.expedia.co.uk/London-Hotels-Hilton-London-Olympia.h26035.Hotel-Information) > > [The Savoy](https://www.expedia.co.uk/London-Hotels-The-Savoy.h27158.Hotel-Information) > > [Royal National Hotel](https://www.expedia.co.uk/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) > > [DoubleTree by Hilton Hotel London -Tower of London](https://www.expedia.co.uk/London-Hotels-DoubleTree-By-Hilton-Hotel-London-Tower-Of-London.h3977996.Hotel-Information) > > [Millennium Hotel and Conference Centre Gloucester London](https://www.expedia.co.uk/London-Hotels-Millennium-Gloucester-Hotel-London-Kensington.h523228.Hotel-Information) > > [Hilton London Paddington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Paddington.h598182.Hotel-Information) > > [Hilton London Kensington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Kensington.h26612.Hotel-Information) > > [Shangri-La The Shard, London](https://www.expedia.co.uk/London-Hotels-Shangri-La-The-Shard.h8035714.Hotel-Information) > > [The Tower Hotel, by Thistle](https://www.expedia.co.uk/London-Hotels-The-Tower-Hotel.h2479.Hotel-Information) > > [St. Pancras London, Autograph Collection ®](https://www.expedia.co.uk/London-Hotels-St-Pancras-Renaissance-Hotel-London.h3907784.Hotel-Information) > > [Travelodge London Covent Garden](https://www.expedia.co.uk/London-Hotels-Travelodge-London-Covent-Garden.h23389.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.co.uk/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [Corinthia London](https://www.expedia.co.uk/London-Hotels-Corinthia-London.h3849185.Hotel-Information) > > [Strand Palace Hotel](https://www.expedia.co.uk/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [Copthorne Tara Hotel London Kensington](https://www.expedia.co.uk/London-Hotels-Copthorne-Tara-Hotel-London-Kensington.h26145.Hotel-Information) > > [London Hilton on Park Lane](https://www.expedia.co.uk/London-Hotels-London-Hilton-On-Park-Lane.h26769.Hotel-Information) > > [Park Plaza London Westminster Bridge](https://www.expedia.co.uk/London-Hotels-Park-Plaza-Westminster-Bridge-London.h3113039.Hotel-Information) > > [Renaissance London Heathrow Hotel](https://www.expedia.co.uk/London-Hotels-Renaissance-London-Heathrow-Hotel.h9944.Hotel-Information) > > [Holiday Inn London - Kensington High St. by IHG](https://www.expedia.co.uk/London-Hotels-Holiday-Inn-London-Kensington-High-St.h9789.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.co.uk/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [InterContinental London - The O2 by IHG](https://www.expedia.co.uk/London-Hotels-InterContinental-London-The-O2.h11518997.Hotel-Information) > > [Park Plaza London Riverbank](https://www.expedia.co.uk/London-Hotels-Park-Plaza-London-Riverbank.h1183908.Hotel-Information) > > [Leonardo Royal London St Paul’s](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-St-Pauls.h1457972.Hotel-Information) > > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.co.uk/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [Leonardo Royal London Tower Bridge](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-Tower-Bridge.h4190769.Hotel-Information)