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In-room safe, iron/ironing board, cots/infant beds, free WiFi
In-room safe, iron/ironing board, cots/infant beds, free WiFi
In-room safe, iron/ironing board, cots/infant beds, free WiFi
In-room safe, iron/ironing board, cots/infant beds, free WiFi

Guest reviews

107 reviews
Guests rated this property 2.9/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Breakfast Available
Parking Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays


Explore the area

Popular LocationClapham Common13 min drive
Popular LocationSt. Thomas' Hospital19 min drive
Popular LocationWestminster Abbey20 min drive
AirportLondon (LHR-Heathrow)71 min drive

Choose dates to view prices

  • Double Room, Shared Bathroom

    Room amenities

    • 75 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsDouble Room, Shared Bathroom
  • Double Room, Private Bathroom

    Room amenities

    • 97 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsDouble Room, Private Bathroom
  • Twin Room, Accessible, Shared Bathroom

    Room amenities

    • 86 sq ft
    • City view
    • Sleeps 2
    • 2 Single Beds
    More detailsTwin Room, Accessible, Shared Bathroom
  • Triple Room, Shared Bathroom

    5/5 guest room rating

    Room amenities

    • 118 sq ft
    • Sleeps 3
    • 3 Single Beds
    More detailsTriple Room, Shared Bathroom
  • Single Room, Private Bathroom

    Room amenities

    • 75 sq ft
    • Sleeps 1
    • 1 Single Bed
    More detailsSingle Room, Private Bathroom
  • Quadruple Room, Shared Bathroom

    Room amenities

    • 129 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsQuadruple Room, Shared Bathroom
  • Family Quadruple Room, 2 Bedrooms, Private Bathroom

    Room amenities

    • 108 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsFamily Quadruple Room, 2 Bedrooms, Private Bathroom
  • Single Room, Shared Bathroom

    Room amenities

    • 65 sq ft
    • Sleeps 1
    • 1 Single Bed
    More detailsSingle Room, Shared Bathroom

About this area

Thornton Heath

Located in London Borough of Croydon, Crystal Lodge Hotel is near a train station. O2 Academy Brixton and London Dungeon are cultural highlights, and travellers looking to shop may want to visit Borough Market and Covent Garden Market. Looking to enjoy an event or a game? See what's going on at O2 Arena or The Oval. Guests appreciate the hotel's central location.
Visit our Thornton Heath travel guide
View in a map
Popular Location

What's nearby

  • Clapham Common - 13 min drive
  • St. Thomas' Hospital - 19 min drive
  • Westminster Abbey - 20 min drive
  • London Eye - 20 min drive
  • Big Ben - 20 min drive

Getting around

  • Croydon Thornton Heath Station - 3 min walk
  • Waddon Marsh Tram Station - 4 min drive
  • AirportLondon (LHR-Heathrow) - 71 min drive


  • Blue and Orange Café Bar - 6 min walk
  • Morleys Fried Chicken - 13 min walk
  • Saints & Sinners - 18 min walk
  • Dosa N Chutny - 19 min walk
  • Codfather - 3 min drive

About this property

Crystal Lodge Hotel

London Borough of Croydon hotel in Bensham Manor with free parking
Valet parking, coffee/tea in a common area and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. All 14 rooms offer free WiFi, room service and LED TVs. Guests will also find coffee/tea makers, ceiling fans and safes.
Crystal Lodge Hotel offers 14 forms of accommodation with a safe and coffee/tea makers. Guests can make use of the shared/communal kitchen. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This London Borough of Croydon hotel provides complimentary wireless Internet access. LED televisions are featured in guestrooms. Microwaves, fridges and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows regional sanitisation guidelines of We're Good To Go (UK)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Valet parking: GBP 10 per night
  • Limited parking spaces

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–9:30 AM: GBP 3.5 for adults and GBP 1 for children
  • Room service available
  • Coffee/tea in a common area

Family friendly

  • Cots/infant beds (surcharge)
  • Dry cleaning service
  • Laundry facilities
  • Microwave (on request)
  • Fridge (on request)


  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • English
  • Hungarian
  • Spanish


  • BBQ grill(s)
  • Garden
  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Wheelchair-accessible parking


  • Smoke-free property

Room amenities


  • Ceiling fan
  • Cots/infant beds (surcharge)


  • Free toiletries
  • Hairdryer (on request)
  • Shower/bathtub combination


  • LED TV

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Fridge (on request)
  • Shared kitchen access


  • Iron/ironing board (on request)
  • Safe



Check-in between 1 PM and 3 AM
Minimum check-in age - 18


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for GBP 20 per stay

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: GBP 3.5 for adults and GBP 1 for children (approximately)
  • Valet parking fee: GBP 10 per night
  • Crib (infant bed) fee: GBP 20 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Property is also known as

Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel
Crystal Thornton Heath
Crystal Lodge Hotel Hotel
Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel Hotel Thornton Heath

Frequently asked questions

Can I cancel my reservation for free at Crystal Lodge Hotel and receive a full refund?
Yes, Crystal Lodge Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Crystal Lodge Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Crystal Lodge Hotel?
As of 24 Oct 2020, prices found for a 1-night stay for 2 adults at Crystal Lodge Hotel on 25 Oct 2020 start from £37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Crystal Lodge Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Crystal Lodge Hotel?
Self-parking is free at this property.
What time is check-in at Crystal Lodge Hotel?
Check-in is from 1 PM to 3 AM.
What time is check-out at Crystal Lodge Hotel?
Checkout is at 11 AM.
Where is Crystal Lodge Hotel located?
Located in Bensham Manor, this hotel is within 9 miles (15 km) of Clapham Common, O2 Academy Brixton and St. Thomas' Hospital. London Dungeon and London Eye are also within 9 miles (15 km). Croydon Thornton Heath Station is only a 3-minute walk and Croydon Selhurst Station is 19 minutes.
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

1/5 Terrible

Yep terrible
Stayed 2 nights in Jul 2020

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crystal lodge has more comparison to an old chip stone than a crystal! Although I was definitely not expecting the Ritz, it is a 2star Afterall. When I arrived I was made to walk along the road about 7min walk to get a cash point as the card machine wasn’t wirking, which as a bit inconvenient but these things can happen. I got back and was greeted by a stron smell of old fried food throughout, went to my room , opened the door and it definitely wasn’t like narnia, it was worse than the dorms at school camp, there was 2 beds, the springs felt like they were coming through, the walls look like a group of toddlerS had attacked the walls, the floor and the walls were very dirty. Giving the fact that they have been closed due to a pandemic you’d think they’d have taken the chance to disinfect the place. There was a kettle there , no cups or refreshments though and no sink in room to fill it! The cupboard and drawers where screaming for dettol. The communal bathroom was a lot to be desired, the bath /shower was so dirty I wouldn’t even bath my dog I’m it! There was no hand towels to dry your hands on and there was a whole other world living on the toilet, unbelievably disgusting. I left my room and went in search of another hotel on other side of town, I went back just after midnight & asked for a refund, I was able to get 1 night back &explained I couldn’t stay & I felt unsafe and uncomfortable. If you can avoid this place please do!
Stayed 1 night in Jul 2020

3/5 Okay

Business traveller
Happy face iconLiked: Cleanliness
This was advertised as including breakfast which on arrival I was told had been withdrawn. I was offered the chance to cancel but had no choice at that hour to stay. Otherwise simple but did the job
Stayed 1 night in Mar 2020

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, room comfort
better than I thought
Great value for money, I will hopefully be staying again when I’m in the area Room was clean, tidy and warm
Stayed 1 night in Feb 2020

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