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Crystal Lodge Hotel

2.0 star property
Hotel in Thornton Heath with free parking

Choose dates to view prices

Photo gallery for Crystal Lodge Hotel

Interior
In-room safe, iron/ironing board, cots/infant beds, free WiFi
Reception
Double Room, Private Bathroom | In-room safe, iron/ironing board, cots/infant beds, free WiFi
Fridge, microwave, coffee/tea maker
Crystal Lodge Hotel provides a peaceful retreat in Bensham Manor with its picturesque garden and barbecue area. Travelers enjoy complimentary coffee and tea in the lobby, WiFi access, and can count on helpful staff at the 24-hour front desk whenever assistance is needed.

Reviews

5.6 out of 10

Popular amenities

  • Room service
  • Parking available
  • Kitchen
  • Housekeeping
  • Laundry
  • Parking included
The current price is £63
includes taxes & fees
31 Aug - 1 Sept

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Quadruple Room, Shared Bathroom

In-room safe, iron/ironing board, cots/infant beds, free WiFi

Quadruple Room, Shared Bathroom

Highlights

LED TV
Ceiling fan
Shower/bath combination
Shared/communal kitchen
Coffee/tea maker
In-room safe
Daily housekeeping
Wardrobe
  • 129 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Twin Room, Accessible, Shared Bathroom

In-room safe, iron/ironing board, cots/infant beds, free WiFi

Twin Room, Accessible, Shared Bathroom

Highlights

LED TV
Ceiling fan
Shower/bath combination
Shared/communal kitchen
Coffee/tea maker
In-room safe
Daily housekeeping
Wardrobe
  • 86 sq ft
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room, Shared Bathroom

Triple Room, Shared Bathroom | In-room safe, iron/ironing board, cots/infant beds, free WiFi

Triple Room, Shared Bathroom

Highlights

LED TV
Ceiling fan
Shower/bath combination
Shared/communal kitchen
Coffee/tea maker
In-room safe
Daily housekeeping
Wardrobe
  • 118 sq ft
  • Sleeps 3
  • 3 Single Beds

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom | In-room safe, iron/ironing board, cots/infant beds, free WiFi

Single Room, Shared Bathroom

Highlights

LED TV
Ceiling fan
Shower/bath combination
Shared/communal kitchen
Coffee/tea maker
In-room safe
Daily housekeeping
Wardrobe
  • 65 sq ft
  • Sleeps 1
  • 1 Single Bed

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, iron/ironing board, cots/infant beds, free WiFi

Single Room, Private Bathroom

Highlights

LED TV
Ceiling fan
Private bathroom
Shower/bath combination
Shared/communal kitchen
Coffee/tea maker
In-room safe
Daily housekeeping
  • 75 sq ft
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Shared Bathroom

Double Room, Shared Bathroom | In-room safe, iron/ironing board, cots/infant beds, free WiFi

Double Room, Shared Bathroom

Highlights

LED TV
Ceiling fan
Shower/bath combination
Shared/communal kitchen
Coffee/tea maker
In-room safe
Daily housekeeping
Wardrobe
  • 75 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Quadruple Room, 2 Bedrooms, Private Bathroom

Family Quadruple Room, 2 Bedrooms, Private Bathroom | In-room safe, iron/ironing board, cots/infant beds, free WiFi

Family Quadruple Room, 2 Bedrooms, Private Bathroom

Highlights

LED TV
Separate bedroom
Ceiling fan
Private bathroom
Shower/bath combination
Shared/communal kitchen
Coffee/tea maker
In-room safe
  • 108 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, iron/ironing board, cots/infant beds, free WiFi

Double Room, Private Bathroom

Highlights

Patio
LED TV
Ceiling fan
Private bathroom
Shower/bath combination
Shared/communal kitchen
Coffee/tea maker
In-room safe
  • 97 sq ft
  • Sleeps 3
  • 1 Double Bed

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About the area

Map
49 Brigstock Road, Thornton Heath, England, CR7 7JH

What's nearby

  • Selhurst Park Stadium - 16 min walk - 0.9 miles
  • Crystal Palace Park - 6 min drive - 2.3 miles
  • Clapham Common - 13 min drive - 5.3 miles
  • Big Ben - 24 min drive - 8.5 miles
  • Buckingham Palace - 24 min drive - 8.8 miles

Getting around

  • Croydon Thornton Heath Station - 3 min walk
  • Centrale Tram Station - 4 min drive
  • Heathrow Airport (LHR) - 74 min drive

Restaurants

  • ‪Pawsons Arms - ‬11 min walk
  • ‪Railway Telegraph - ‬2 min walk
  • ‪Da Pizza Box - ‬1 min walk
  • ‪Yah-So - ‬11 min walk
  • ‪Blue & Orange - ‬6 min walk

About this property

Crystal Lodge Hotel

Hotel located in Bensham Manor
A terrace, a garden and dry cleaning/laundry services are just a few of the amenities provided at Crystal Lodge Hotel. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self-parking, plus valet parking (surcharge)
  • Coffee/tea in reception, a 24-hour front desk and concierge services
  • Tour/ticket information, barbecues and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Crystal Lodge Hotel offer comforts such as free WiFi and safes.
Other amenities include:
  • Shower/bath combinations and free toiletries
  • Communal kitchens, on-request microwaves and cots/infant beds

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  • Housekeeping
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Valet parking on site (GBP 10 per night)
  • Limited on-site parking

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private or shared bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator on request
  • Shared kitchen access

More

  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 1 PM; check-in end time: 1:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for GBP 20.0 per stay

Payment types at the property

Important information

Optional extras

  • Valet parking fee: GBP 10 per night
  • Crib (infant bed) fee: GBP 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts

Property is also known as

Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel
Crystal Thornton Heath
Crystal Lodge Hotel Hotel
Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel Hotel Thornton Heath

Frequently asked questions

Is Crystal Lodge Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Crystal Lodge Hotel?

As of 30 Aug 2025, prices found for a 1-night stay for 2 adults at Crystal Lodge Hotel on 31 Aug 2025 start from £63.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Crystal Lodge Hotel?

Self-parking is free at this property.

What time is check-in at Crystal Lodge Hotel?

Check-in start time: 1 PM; check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at Crystal Lodge Hotel?

Checkout is at 11 AM.

Where is Crystal Lodge Hotel located?

Located in Bensham Manor, this hotel is within 9 miles (15 km) of Clapham Common, London Eye and Big Ben. Buckingham Palace and London Bridge are also within 9 miles (15 km). Croydon Thornton Heath Station is only a 3-minute walk and Selhurst Station is 18 minutes.

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Crystal Lodge Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 31 out of 204 reviews
Rating 8 - Good. 41 out of 204 reviews
Rating 6 - Okay. 42 out of 204 reviews
Rating 4 - Poor. 34 out of 204 reviews
Rating 2 - Terrible. 56 out of 204 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Andy

Liked: Staff & service
Location, staff, excellent. Bathroom needed lots of attention
Stayed 1 night in Jul 2025

8/10 Good

Mavis

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was very nice and kind to me.
Stayed 1 night in May 2025

6/10 Okay

Denepher

For a quick, one night stay, at the price, it was adequate.
Stayed 1 night in Feb 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Warm cosy relaxing stay
Stayed 1 night in Dec 2024

2/10 Terrible

sherry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
U need to explain to person that they are sharing a bathroom with strangers the place was very smelly overall i can't imagine taking kids there i will never refuse or let anyone i know go there is not
Stayed 3 nights in May 2025

6/10 Okay

Catherine

Liked: Staff & service
Disliked: Cleanliness

Cosy welcoming but needs a clean

The welcome and customer care were excellent. Clean bedding but other cleaning jacking dirty shower and dusty room.
Stayed 1 night in Feb 2025

8/10 Good

Miss A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crystal Lodge Hotel

Very good could use improvement but it is a great place to stay encouraged to visit there at least once or more
Stayed 2 nights in Feb 2024

4/10 Poor

Dianne

Disliked: Cleanliness, property conditions & facilities
Very small Room, the bathroom is dirty and mouldy. The location was great for convenience.
Stayed 1 night in Oct 2024

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 👍
Stayed 1 night in Sep 2024

10/10 Excellent

zahraa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist have great manners
Stayed 1 night in Jun 2024

8/10 Good

Ade

Liked: Staff & service, amenities
Wonderful staff, the room was very warm and comfortable! Shared bathroom and kitchen were clean too! It felt like more like a large house than a hotel, which might be great for some. The staff had every possible amenity I required and I'm grateful for the extended stay despite my late check in. Just be aware that as it's close to the high street (not necessarily a bad thing), you might get the odd busy traffic noise near you. Good, decent place to sleep for the night for a decent price.
Stayed 1 night in Nov 2024

6/10 Okay

Tony

Liked: Staff & service
It is what it is - essentially a hostel, but with separate rooms. Comfy, clean enough and warm. Friendly & helpful reception staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, room comfort

Goid value

The gentleman at xheck in was very nice and so helpful Outside of hotel needs some tlc but my room, although basic was clean and comfortable and fitted with my needs Good value would stay again
Stayed 1 night in Oct 2024

10/10 Excellent

Nozomi

Liked: Staff & service, amenities
Nice and friendly staff. Our family room was all new beds so I could sleep well. I just feel bad for another customer. My children were so happy stay here so running around and making noise.
Stayed 8 nights in May 2024

2/10 Terrible

Max

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, poor condition. 2 of 4 guests opted to book other rooms upon seeing the room. Even the staff told us we shouldn’t have bothered with crystal lodge.
Stayed 1 night in Dec 2024

6/10 Okay

tracey

Liked: Staff & service, room comfort

Thank you Walid

We were Immediately upgraded by Walid. A very friendly welcome and seemed to be on duty 24/7. It is somewhere ok to get some sleep. Shared toilet and bathroom off putting> However Walid made up for the lodges short comings with his warm welcome
Stayed 1 night in Aug 2024

6/10 Okay

Asma

Liked: Staff & service
Disliked: Cleanliness, amenities
smelt of smoke in the room but otherwise fine. Don't expect too much, good for one or two nights
Stayed 1 night in Aug 2023

6/10 Okay

Errin

Disliked: Staff & service
Was nice enough, not overly fancy. Communal bathrooms for rooms which was a little awkward but fine. Rooms were clean but bathroom could be cleaner. Minimal contact with staff but we’re friendly enough when engaged.
Stayed 3 nights in Oct 2023

2/10 Terrible

Marcia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful

Awful avoid at all costs - not clean, bed broken shower not working water on taps in bathroom would not go off not clean and generally a huge let down.
Stayed 1 night in Aug 2024

2/10 Terrible

Marcia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful

Awful avoid at all costs - not clean, bed broken shower not working water on taps in bathroom would not go off not clean and generally a huge let down.
Stayed 1 night in Aug 2024

8/10 Good

Violeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location,in the room is comfortable Sure not comfortable with bath room outside and no lift
Stayed 1 night in Sep 2022

10/10 Excellent

Awelewa Doris

Liked: Staff & service, amenities, property conditions & facilities
The room was too small, not as big as what was seen on the website. The bed couldn't conveniently contain two people. However, Mr Peter, the receptionist that received us, gave us excellent customer service. He made us feel at home. Kudos to him.
Stayed 8 nights in Feb 2024

4/10 Poor

Louise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very helpful but the bed mattress really uncomfortable and the shared bathroom in need of decorating and modernising. The disappointment was the pictures advertising the property is very misleading I actually thought there was a garden area with seating in fact it was very overgrown and very uninviting. A lot of money paid for this budget hotel for 1 night.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel worse than a refugee camp

Horrible place - nothing like it looked on-line and didn’t even bother staying for the second pre-paid night, it was such an ordeal! Felt like there were fleas in the bed and woke up with a rash - avoid at all costs if you value your health and sense of good judgement!
Stayed 2 nights in Jun 2022

2/10 Terrible

Amechi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Diappointed.

Not very good. Shower not working well. Almost 10-15 people had to queue up for use of bathroom. Rooms not spacious, beds uncomfortable.
Stayed 6 nights in Nov 2023