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Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 335 out of 947 reviews
5 - Excellent 35%
Rating 4 - Good. 418 out of 947 reviews
4 - Good 44%
Rating 3 - Okay. 117 out of 947 reviews
3 - Okay 12%
Rating 2 - Poor. 45 out of 947 reviews
2 - Poor 5%
Rating 1 - Terrible. 32 out of 947 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

3.6/5

Eco-friendliness

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location, bed, room, breakfast, very quiet, staff pros, conference room top notch, elevators good, not much more to say, stay here!
Stayed 1 night in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very good, nice clean and tidy, with a good selection of food for breakfast, i stayed with someone that had limited mobility, and the only downfall in that respect, is the nearest tube station (Farringdon) was just a bit to far. about a 15 minute walk. There is parking on site for an extra fee, £20. and the parking is limited so make sure you book the parking early. to get a space.
Stayed 1 night in May 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised that this was the hotel that came with our Expedia package! The room was larger than expected, bath towels were huge, and the included breakfast buffet had a vast selection of hot & cold breakfast options! This hotel will definitely be our go to next time we’re in London!
Stayed 3 nights in Apr 2022

3/5 Okay

Liked: Cleanliness, staff & service
This was previously a Holiday Inn and the rooms still feel like a Holiday Inn rather than 4* Crown Plaza. A lot of work has been done to the entrance/reception which looks good but the rooms still need some work. When I arrived in my room the air-conditioning was stuck on cold and there was no toiletries at all in the bathroom. A quick call produced a small bar of soap and small bottle of showergel.
Stayed 1 night in Apr 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in there was no mention of the air conditioning issue. We thought maybe someone left the heat on . The next day after not sleeping much at all and sweating all night. i approacched the desk for help. i was speaking to the manager who was apparantly overwhelmed . He said it would be fixed but not that day. the next day i inquired about the air being fixed and there was no timetable . I was very mad and sat in the lobby as i was actually sick from sweating and half sleeping and being run down for travel. I overheard other guests complaining.about Fans , Apparantly they were offering Fans to Guests and some had multiple in there rooms (it was the wild west). I did not get nor was ever offered a fan. The manager in our next conversation said when i check out he will work something out . I said ok . I couldn't get breakfast or food there as i was thinking about the kitchen being so hot and miserable employees sweating in my eggs . It was a nightmare for us and everyone else who was staying . After 3 days of my 5 day trip they finally had the air fixed . I checked out the day before we left as our flight was super early. The manager was not there . After telling the front desk person what the manager said . She offered me a 60 dollar savings. I wasn't happy. But i was very sick from being rundown from travel and getting no sleep so i took it and moved on. I did not like that when i checked in no one mentioned the A.C was broken like I would not find out ???
Stayed 4 nights in Apr 2022