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ibis Styles London Excel

Photo gallery for ibis Styles London Excel

Featured image
Pillow-top beds, in-room safe, desk, iron/ironing board
Pillow-top beds, in-room safe, desk, iron/ironing board
In-room dining
Pillow-top beds, in-room safe, desk, iron/ironing board

Overview of ibis Styles London Excel

UNESCO Sustainable Travel Pledge

ibis Styles London Excel

3 out of 5

3.6/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
272 Victoria Dock Road, London, England, E16 3BY

Explore the area

  • Popular LocationExcel Exhibition Centre6 min walk
  • AirportLondon (LCY-London City)4 min drive
  • Popular LocationWestfield Stratford City8 min drive
  • Popular LocationO2 Arena9 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Mon, 6 Sep - Fri, 31 Dec.

About this area


Ibis Styles London Excel is located in Docklands, a neighbourhood in London, and is near the airport and near a metro station. O2 Arena and Tower of London are cultural highlights, and some of the area's notable landmarks include London Bridge and The Shard. Don't miss out on a visit to Sky Garden.

What's nearby

  • Excel Exhibition Centre - 6 min walk
  • Westfield Stratford City - 8 min drive
  • O2 Arena - 9 min drive
  • South Park - 10 min drive
  • Tower Bridge - 11 min drive


  • Restaurant — 1 min walk
  • Cafe — 1 min walk
  • Bus #490 - 2 min walk
  • La Barrique - 3 min walk
  • Zero Sette - 5 min walk

Getting around

  • Custom House for ExCel Station - 1 min walk
  • London West Ham Station - 5 min drive
  • London (LCY-London City) - 4 min drive

About this property

ibis Styles London Excel

Eco-friendly London hotel in Docklands, walk to Excel Exhibition Centre
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/café, self parking and coffee/tea in a common area are on-site. All 305 rooms offer free WiFi, pillowtop beds and flat-screen TVs. Room service, coffee makers and hairdryers are among the other amenities available to guests.
Ibis Styles London Excel offers 305 forms of air-conditioned accommodation with a safe and coffee/tea makers. Beds feature pillowtop mattresses. Flat-screen televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 15.00 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • To-go breakfast available for a fee daily 5:00 AM–11:30 AM: GBP 5 for adults and GBP 5 for children
  • 1 restaurant and 1 coffee shop
  • 1 bar/lounge
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Playground

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli


  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Afrikaans
  • English
  • Filipino
  • French
  • Hindi
  • Hungarian
  • Italian
  • Latvian
  • Lithuanian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Urdu

Business services

  • Meeting rooms


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking


  • Renovated entire property – January 2013
  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets
  • Pillow-top mattress


  • Free toiletries
  • Hairdryer


  • Flat-screen TV

Food and drink

  • Coffee/tea maker


  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties



Check-in from 2 PM - 5:00 AM


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 6 September 2021 to 31 December 2021 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for GBP 40 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for to-go breakfast: GBP 5 for adults and GBP 5 for children (approximately)
  • Self-parking fee: GBP 15.00 per day
  • Rollaway bed fee: GBP 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

ibis Styles Excel
ibis Styles Excel Hotel
ibis Styles Excel Hotel London
ibis Styles Excel London
ibis Styles London
ibis Styles London Excel
London Excel ibis Styles
London ibis Styles Excel
Custom Hotel London
Custom House Hotel London
Ibis Styles London Excel England
ibis Styles London Excel Hotel
ibis Styles London Excel Hotel
ibis Styles London Excel London
ibis Styles London Excel Hotel London

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 194 out of 987 reviews
5 - Excellent 20%
Rating 4 - Good. 389 out of 987 reviews
4 - Good 39%
Rating 3 - Okay. 241 out of 987 reviews
3 - Okay 24%
Rating 2 - Poor. 102 out of 987 reviews
2 - Poor 10%
Rating 1 - Terrible. 61 out of 987 reviews
1 - Terrible 6%




Staff & service




Property conditions & facilities

1/5 Terrible

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
didnt get in to room as hotel was closed down due to lockdown
Stayed 1 night in Nov 2020

1/5 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The breakfast was just not it, no hot food served at all in a pack it was from fridge breakfast bar, apple, crosant, orange juice and yoghurt is that what I really paid the extra for ? The queen room is tiny
Stayed 2 nights in Sep 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

2/5 Poor

Travelled with group
Disliked: Room comfort
Below average stay
My room was okay when I entered it. I felt like it was manageable until i decided that I want to wash my hands and take a shower! The sink was completely clogged and would not drain itself properly at all. It also left a horrible residue of nasty dirt. The beds are quite uncomfortable. I did not have a good nights rest! Then that morning there was no hot water at all in my room and unfortunately the rooms do not have a telephone, you have to whatsapp reception which really annoyed me too. I complained via text and they offered to swap rooms for me. They did not however apologise for the inconvenience at all. My new room was alot better. But I paid for breakfast however there was non. No restaurant in the hotel was available and customer service is below average! Not at all professional in the least. Quite unhappy with my stay. I would not recommend it. Not all the lights in the room work either. and the fire alarm went off at 2am in the morning!!! Twice with again No apology. Horrible service. Definitely would NOT recommend!!!
Stayed 2 nights in Sep 2020

4/5 Good

Business traveller
Liked: Staff & service, room comfort
Comfortable and good value for what I paid
I stayed for one night as I had a meeting in London the next day. The hotel was undergoing renovations when I stayed. The car park is easily accessible but costs £16 per night which is very expensive. The staff are friendly and helpful. The bed was very comfortable and the shower was clean and modern. I did not stay for breakfast so I cannot comment on the food quality.
Stayed 1 night in Aug 2020